Cotiviti Payment Accuracy Solutions (Pre-Pay) Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Operations, Product
We don't necessarily get documentation on how things are supposed to work in Cotiviti. Also, I have...
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Culture, Loyalty, Value
Cost is a big driver for us being unsure whether Cotiviti is part of our long-term plans. Our...
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Relationship, Product
One problem we struggle with is a lack of transparency from Cotiviti. For example, CCI editing is an...
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Product
Cotiviti's system is cloud based, so our upgrades happen automatically, and we don't have to manage...
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Relationship
Cotiviti presents us with many new ideas to go after, so they are very aggressive. Our other vendors...
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Loyalty, Relationship
Quality is a problem for Cotiviti. As Cotiviti acquires companies so that they can offer new...
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Relationship, Operations, Product
Overall, Cotiviti's product quality is an issue, and that is due to a lack of transparency. It also...
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Culture, Loyalty, Product
Most companies comparable to Cotiviti have a tool that they can offer their clients for modeling,...
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Loyalty, Product
We will keep Cotiviti's system because they do have some unique programs and edits that nobody else...
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Value
What I don't like about Cotiviti is they are expensive. Their payment arrangements really only offer...
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Product
I wish there were a little more flexibility around editing down to the member level and the group level....
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Value
Cotiviti has the most comprehensive library that exists. They are the most expensive, so that is why...
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Culture
Cotiviti has a really strong prepay analytic tool, which is their bread and butter. Where they need...
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Culture
Cotiviti's sales process, implementation process, ongoing services, and financial reconciliation...
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Relationship
We are being very cautious. We are running the vendor's payment integrity initiative program very...
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Relationship, Value
We have an in-house consulting group that helps us humanize data. Cotiviti doesn't have that skill...
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Culture, Operations
Having a full, universal view of the vendor's training and not having it be so compartmentalized to...
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Loyalty
We looked at Cotiviti's system for a while. We played around with it and pushed it off at times due...
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Operations
Cotiviti’s engagement team was great during implementation, but we also have had very engaged staff...
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Operations
We have been challenged a bit in implementations by Cotiviti’s schedule. They have been hanging us...
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Relationship, Product
Cotiviti’s core strengths are their coding engines and coding rules. They are as good as anybody in...
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Value
I would purchase the Cotiviti payment system again, but I would want to fully evaluate other tools...
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Operations
I would tell others who are looking at the system that the editing software and user-interface...
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Relationship, Operations
Cotiviti does some things on the provider side that are proactive, but I would like to see more...
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Culture, Value
Due to Cotiviti's size, there isn't a whole lot that they can't do. The system has pretty...
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Value
Cotiviti's contingency fee is really high. Due to that, the ROI we get from the system is still...
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Relationship
Someone could be a really good wide receiver in the NFL and be a jerk or be a really good...
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Value
I engage with Cotiviti only because I have to. They have not been a good partner, but we don't have...
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Culture, Product
The dispute processes in the system are too end-user heavy. It is a lot of work for us to get...
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Relationship, Operations
On the IT side of things, Cotiviti was very quick to go live. They had their process for how to get...
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Value
We regularly add new lines of business, and every time we enter a new market, we pay Cotiviti an...
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Culture, Operations, Product
Normally, there are no issues whatsoever with the upgrades of Cotiviti Payment Accuracy Solutions...
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Product
All the functionality is there in Cotiviti Payment Accuracy Solutions, but we would like Cotiviti to...
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Culture, Relationship
Sometimes we have to chase Cotiviti and ask a lot of questions about things that we see in the data...
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Value
Cotiviti has made a very good business out of exploiting and catching gaps within other vendors’...
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Culture, Relationship
We would like the vendor to do anything they can to provide our IT side with more help. I am just an...
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Value
I wish Cotiviti were a little better at monetizing their services and savings. It seems like they do...
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Relationship
We have run into some obstacles with understanding some of Cotiviti's editing, and those have...
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Operations
Cotiviti is great when it comes to their implementation services. They meet their timelines, and we...
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Relationship, Product
Cotiviti has slowed down their development of new concepts and new prepayment editing rules. I know...
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Relationship
Cotiviti is a very strong partner. Our account manager is very responsive, and we have pretty open...
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Value
Cotiviti's system is expensive. It is on the high end compared to other systems in the prepayment space....
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Culture, Value
I wish Cotiviti offered itemized bill reviews. We are really trying to move to partner with a...
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Relationship
An executive from Cotiviti meets with me regularly, so we know what is going on. We enjoy working...
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