Cotiviti Payment Accuracy Solutions (Pre-Pay) Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Product
There’s a lot of customization with Cotiviti Payment Accuracy Solutions. I have a large number of...
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Operations
Our recent implementation was the worst I’ve ever experienced in my entire life.
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Relationship, Product
Cotiviti is probably the industry leader for second-pass claims editing. There’s a lot of discussion...
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Relationship
From a relationship perspective, Cotiviti's support is fine, but their technical support is hit or miss....
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Culture
On Cotiviti’s prepayment side, they need to change their business model. The way Cotiviti charges...
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Relationship
Cotiviti is willing to hear ideas and suggestions, but I don't see any action taken on those things.
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Relationship, Product
Cotiviti needs to take what they are learning from provider billing patterns and incorporate more...
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Relationship
Cotiviti makes too many mistakes. Also, whenever we are struggling to meet an objective, the only...
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Relationship, Product
The biggest pain points come around technology and transparency. Cotiviti could improve by being...
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Value
When it comes to receiving my money's worth, Cotiviti does nickel-and-dime, but one of my problems...
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Loyalty, Value
We plan to decrease prepayment work with Cotiviti. We think their charges are too high.
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Value
With prepay, Cotiviti is fair and transparent. I think they’re the most expensive, but they have the...
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Loyalty, Product
It would be nice if we could get into real time with Cotiviti, but that's not on them. That's on us....
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Loyalty, Relationship
Cotiviti has a good vision, but creativity is their business model. They do everything right. We’re...
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Product
I wouldn't say that Cotiviti's technology is constantly changing. If there were quantity limits,...
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Value
If we want to add a new line of business, Cotiviti often charges extra fees. With what I’m already...
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Relationship, Product
We have had a handful of issues with Cotiviti that have had quite a large impact. We have had issues...
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Loyalty, Relationship
I have seen some great improvements with Cotiviti. They have changed our account management people....
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Loyalty, Product
Cotiviti is coming out with a new payment accuracy platform that will give visibility into...
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Relationship, Product
Cotiviti makes a lot of mistakes when we customize edits. The customization is something I would...
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Culture, Value
We would like Cotiviti to change their pricing models. They are still billing us the same rate today...
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Culture
Cotiviti doesn't like to provide a lot of transparency for fear of intellectual property. There is a...
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Culture, Value
Cotiviti nickel-and-dimes us. They are excessive with that. We need to monitor their fees as they...
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Relationship
Cotiviti is really good as a last pass because they have a broad net of capabilities that they are...
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Loyalty
We will likely reduce the scale of Cotiviti's footprint in our organization. Their contingency fee...
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Commentary Summary
Comment Type Breakout