Cotiviti Payment Accuracy Solutions (Pre-Pay) Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Relationship
From a relationship perspective, Cotiviti's support is fine, but their technical support is hit or miss....
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Culture
On Cotiviti’s prepayment side, they need to change their business model. The way Cotiviti charges...
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Relationship
Cotiviti is willing to hear ideas and suggestions, but I don't see any action taken on those things.
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Relationship, Product
Cotiviti needs to take what they are learning from provider billing patterns and incorporate more...
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Relationship
Cotiviti makes too many mistakes. Also, whenever we are struggling to meet an objective, the only...
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Relationship, Product
The biggest pain points come around technology and transparency. Cotiviti could improve by being...
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Value
When it comes to receiving my money's worth, Cotiviti does nickel-and-dime, but one of my problems...
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Loyalty, Value
We plan to decrease prepayment work with Cotiviti. We think their charges are too high.
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Value
With prepay, Cotiviti is fair and transparent. I think they’re the most expensive, but they have the...
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Loyalty, Product
It would be nice if we could get into real time with Cotiviti, but that's not on them. That's on us....
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Loyalty, Relationship
Cotiviti has a good vision, but creativity is their business model. They do everything right. We’re...
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Product
I wouldn't say that Cotiviti's technology is constantly changing. If there were quantity limits,...
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Value
If we want to add a new line of business, Cotiviti often charges extra fees. With what I’m already...
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Relationship, Product
We have had a handful of issues with Cotiviti that have had quite a large impact. We have had issues...
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Loyalty, Relationship
I have seen some great improvements with Cotiviti. They have changed our account management people....
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Loyalty, Product
Cotiviti is coming out with a new payment accuracy platform that will give visibility into...
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Relationship, Product
Cotiviti makes a lot of mistakes when we customize edits. The customization is something I would...
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Culture, Value
We would like Cotiviti to change their pricing models. They are still billing us the same rate today...
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Culture
Cotiviti doesn't like to provide a lot of transparency for fear of intellectual property. There is a...
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Culture, Value
Cotiviti nickel-and-dimes us. They are excessive with that. We need to monitor their fees as they...
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Relationship
Cotiviti is really good as a last pass because they have a broad net of capabilities that they are...
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Loyalty
We will likely reduce the scale of Cotiviti's footprint in our organization. Their contingency fee...
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Culture
Cotiviti is flexible in their treatment of us as a smaller entity, but they also accept us as part...
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Relationship, Operations
Cotiviti will make edit recommendations. My team will review those and either agree or disagree....
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Relationship
For people in my line of business, there are different certifications and things that we have to...
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Relationship
Cotiviti is pretty organized when it comes to taking on expansions. I have worked with their teams...
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Loyalty, Relationship, Product
The market is flooded with vendors. Sometimes, those vendors are up-to-date with technology, and...
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Value
We have had a lengthy relationship with Cotiviti, and from a prepayment perspective, we have...
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Loyalty, Relationship
Cotiviti's senior leaders make themselves very available. I'm going to be optimistic about Cotiviti...
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Value
Cotiviti forced our rate up because they didn't like some changes we made.
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Relationship
Cotiviti brings savings, but they are tough to work with because when we ask questions, like if we...
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Culture, Relationship
When my relationship with Cotiviti began, we only had one product in the space. When Cotiviti said...
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Value
Cotiviti does not nickel-and-dime us. They have a commission, and that is their commission. Cotiviti...
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Product, Value
Cotiviti's system catches a lot of things for secondary editing, but those things cost more. The...
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Product
We wanted to get out of the primary editing business, and we wanted the flexibility to edit based on...
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Loyalty, Value
The vendor has functionalities that we are looking at, but we haven't implemented those. They are on...
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Relationship, Operations
I work with the vendor just about every day. They are an organized organization, and they are...
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Commentary Summary
Comment Type Breakout