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Cotiviti Payment Accuracy Solutions (Pre-Pay) Commentary
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Subject Expert
Jennifer Hickenlooper
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
There’s a lot of customization with Cotiviti Payment Accuracy Solutions. I have a large number of...
Our recent implementation was the worst I’ve ever experienced in my entire life.
Cotiviti is probably the industry leader for second-pass claims editing. There’s a lot of discussion...
From a relationship perspective, Cotiviti's support is fine, but their technical support is hit or miss....
On Cotiviti’s prepayment side, they need to change their business model. The way Cotiviti charges...
Cotiviti is willing to hear ideas and suggestions, but I don't see any action taken on those things.
Cotiviti needs to take what they are learning from provider billing patterns and incorporate more...
Cotiviti makes too many mistakes. Also, whenever we are struggling to meet an objective, the only...
The biggest pain points come around technology and transparency. Cotiviti could improve by being...
When it comes to receiving my money's worth, Cotiviti does nickel-and-dime, but one of my problems...
We plan to decrease prepayment work with Cotiviti. We think their charges are too high.
With prepay, Cotiviti is fair and transparent. I think they’re the most expensive, but they have the...
It would be nice if we could get into real time with Cotiviti, but that's not on them. That's on us....
Cotiviti has a good vision, but creativity is their business model. They do everything right. We’re...
Commentary Summary
Comment Type Breakout