Cotiviti Payment Accuracy Solutions (Pre-Pay) Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Product
I wouldn't say that Cotiviti's technology is constantly changing. If there were quantity limits,...
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Value
If we want to add a new line of business, Cotiviti often charges extra fees. With what I’m already...
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Relationship, Product
We have had a handful of issues with Cotiviti that have had quite a large impact. We have had issues...
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Loyalty, Relationship
I have seen some great improvements with Cotiviti. They have changed our account management people....
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Loyalty, Product
Cotiviti is coming out with a new payment accuracy platform that will give visibility into...
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Relationship, Product
Cotiviti makes a lot of mistakes when we customize edits. The customization is something I would...
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Culture, Value
We would like Cotiviti to change their pricing models. They are still billing us the same rate today...
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Culture
Cotiviti doesn't like to provide a lot of transparency for fear of intellectual property. There is a...
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Culture, Value
Cotiviti nickel-and-dimes us. They are excessive with that. We need to monitor their fees as they...
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Relationship
Cotiviti is really good as a last pass because they have a broad net of capabilities that they are...
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Loyalty
We will likely reduce the scale of Cotiviti's footprint in our organization. Their contingency fee...
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Culture
Cotiviti is flexible in their treatment of us as a smaller entity, but they also accept us as part...
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Relationship, Operations
Cotiviti will make edit recommendations. My team will review those and either agree or disagree....
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Relationship
For people in my line of business, there are different certifications and things that we have to...
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Relationship
Cotiviti is pretty organized when it comes to taking on expansions. I have worked with their teams...
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Loyalty, Relationship, Product
The market is flooded with vendors. Sometimes, those vendors are up-to-date with technology, and...
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Value
We have had a lengthy relationship with Cotiviti, and from a prepayment perspective, we have...
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Loyalty, Relationship
Cotiviti's senior leaders make themselves very available. I'm going to be optimistic about Cotiviti...
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Value
Cotiviti forced our rate up because they didn't like some changes we made.
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Relationship
Cotiviti brings savings, but they are tough to work with because when we ask questions, like if we...
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Culture, Relationship
When my relationship with Cotiviti began, we only had one product in the space. When Cotiviti said...
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Value
Cotiviti does not nickel-and-dime us. They have a commission, and that is their commission. Cotiviti...
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Product, Value
Cotiviti's system catches a lot of things for secondary editing, but those things cost more. The...
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Product
We wanted to get out of the primary editing business, and we wanted the flexibility to edit based on...
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Loyalty, Value
The vendor has functionalities that we are looking at, but we haven't implemented those. They are on...
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Relationship, Operations
I work with the vendor just about every day. They are an organized organization, and they are...
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Culture, Loyalty, Operations
Cotiviti Payment Accuracy Solutions performs as expected. However, we have found it challenging to...
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Value
Cotiviti Payment Accuracy Solutions is making money fall from the sky, and it is generating revenue....
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Product
I would ask very different questions if I were buying Cotiviti Payment Accuracy Solutions again. I...
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Culture, Relationship
Cotiviti throws a lot of things at the wall with their new technology. That is good, but the vendor...
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Product
Cotiviti is one of the top five prepayment accuracy and integrity vendors, and that is not a...
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Relationship
Cotiviti excels at claim editing and engagement. They bring us a lot of ideas. Those things are...
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Operations
Cotiviti misses when it comes to some of their promises on quality and administrative support. The...
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Value
Cotiviti is now charging more ad hoc versus doing all-in-one prices. I would like more bundled...
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Operations, Product
We don't necessarily get documentation on how things are supposed to work in Cotiviti. Also, I have...
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Culture, Loyalty, Value
Cost is a big driver for us being unsure whether Cotiviti is part of our long-term plans. Our...
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Relationship, Product
One problem we struggle with is a lack of transparency from Cotiviti. For example, CCI editing is an...
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Product
Cotiviti's system is cloud based, so our upgrades happen automatically, and we don't have to manage...
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Relationship
Cotiviti presents us with many new ideas to go after, so they are very aggressive. Our other vendors...
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Loyalty, Relationship
Quality is a problem for Cotiviti. As Cotiviti acquires companies so that they can offer new...
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Relationship, Operations, Product
Overall, Cotiviti's product quality is an issue, and that is due to a lack of transparency. It also...
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Culture, Loyalty, Product
Most companies comparable to Cotiviti have a tool that they can offer their clients for modeling,...
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Loyalty, Product
We will keep Cotiviti's system because they do have some unique programs and edits that nobody else...
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Value
What I don't like about Cotiviti is they are expensive. Their payment arrangements really only offer...
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Product
I wish there were a little more flexibility around editing down to the member level and the group level....
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Value
Cotiviti has the most comprehensive library that exists. They are the most expensive, so that is why...
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Culture
Cotiviti has a really strong prepay analytic tool, which is their bread and butter. Where they need...
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Culture
Cotiviti's sales process, implementation process, ongoing services, and financial reconciliation...
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Relationship
We are being very cautious. We are running the vendor's payment integrity initiative program very...
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Relationship, Value
We have an in-house consulting group that helps us humanize data. Cotiviti doesn't have that skill...
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Culture, Operations
Having a full, universal view of the vendor's training and not having it be so compartmentalized to...
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Commentary Summary
Comment Type Breakout