Filters
CrossVue ERP Implementation Leadership Commentary
Filtered view: All
Subject Expert
Mitch Morris
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
CrossVue was willing but didn't follow through with promises on delivery dates and project...
I would tell others looking to engage with CrossVue to expect to see turnover at a high rate on the...
In our case, there has been some bad data from a recent implementation, and that has stuck out....
Supply chain was the area CrossVue struggled in when it came to coming up with solutions that would...
I wouldn’t purchase CrossVue's services again. We thought they were going to come in with a lot more...
Our CrossVue representative was pretty good with account charts.
On the supply chain side of things, we had turnover with CrossVue that we really struggled with. The...
CrossVue needs to clarify objectives and set expectations. They pretended to be something they weren’t....
Our goal with CrossVue was to optimize workflows or maximize efficiency gains. I don't think they...
CrossVue was familiar with some of our needs and some of the vendors we were working with. They...
Commentary Summary
Comment Type Breakout