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CrossVue ERP Implementation Leadership Commentary
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Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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Implementation Services for Workday ERP 2023: Part of a Series on ERP Implementations
Implementation Services for Workday ERP 2023:
Part of a Series on ERP Implementations
March 2023
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Commentary Summary

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VP/Other Executive

Operations, Operations

With every system implementation, we have hiccups, but in general, CrossVue has been pretty good....

Nov 2023
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VP/Other Executive

Services, Services

I got the sense sometimes that CrossVue was trying to force us to use the software’s protocol as...

Nov 2023
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VP/Other Executive

Relationship

If I were to talk with a peer who was considering CrossVue for a similar engagement, I would tell...

Oct 2023
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Director

Operations

CrossVue’s methodology was sound, and it resulted in a really good implementation.

Oct 2023
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VP/Other Executive

Loyalty, Relationship

We would engage with CrossVue again. We would also recommend the firm to others because we had a...

Oct 2023
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VP/Other Executive

Value, Value

Every consultant from CrossVue charges for every little thing. In a certain instance, I felt I was...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

For the majority of the consultants, we were very satisfied. We occasionally asked consultants not...

Oct 2023
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VP/Other Executive

Relationship, Relationship

The executives at CrossVue were very involved. We had recurring meetings with them.

Oct 2023
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Manager

Loyalty, Loyalty

A lot of things contributed to us choosing CrossVue. The financial side was a driver, and when we...

Sep 2023
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Manager

Services, Services

The one gap I have heard about with CrossVue has to do with reporting. It doesn't sound like hardly...

Sep 2023
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Manager

Operations, Operations

We had some great consultants from CrossVue, but some folks didn't seem to understand our product or...

Sep 2023
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Manager

Relationship, Relationship, Value, Value

CrossVue can certainly help us understand how we can spend money with them, but I would like to...

Sep 2023
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Manager

Relationship, Relationship, Operations, Operations

During our time with CrossVue, we felt like there was a disconnect between the executive level, the...

Sep 2023
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Manager

Relationship, Relationship

A lot of the feedback I got from my peers, especially from our executive level, is that other...

Sep 2023
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Manager

Operations, Operations

There were some people who were very strong in their knowledge, and then there were other people who...

Sep 2023
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Manager

Operations, Operations

One of CrossVue’s strengths was that they were very organized from a project standpoint with project...

Sep 2023
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Manager

Operations, Operations

CrossVue underestimated our size and complexity, and that was a downfall and brought about a lot of...

Sep 2023
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Manager

Relationship, Relationship

Our partnership with CrossVue is strong. I work with the person who manages the professional...

Sep 2023
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Director

Relationship, Relationship

CrossVue makes sure we are good and comfortable. They ask how we want to run a project, and they...

Sep 2023
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Director

Services

A weakness of CrossVue is people coming in and out of projects. People have their own lives, so they...

Sep 2023
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VP/Other Executive

Relationship, Relationship

A strong partner is somebody with whom we can talk through issues and come up with solutions. I...

Sep 2023
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VP/Other Executive

Operations, Operations

If someone were looking into an implementation partner, I would recommend CrossVue because the team...

Sep 2023
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VP/Other Executive

Operations, Operations

We have had a good experience with CrossVue. They have taught our team a lot. We came into our...

Sep 2023
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Director

Services, Value, Value

The outcomes we saw from CrossVue were improved end-user satisfaction and improved organizational...

Jul 2023
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Director

Relationship, Relationship, Relationship

CrossVue has gone beyond our expectations when it comes to communication. They are good partners,...

Jul 2023
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