CrossVue ERP Implementation Leadership Commentary
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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Manager

Operations

We were hopeful at the beginning of our engagement with CrossVue. They assured us that what they...

May 2025
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Manager

Relationship, Operations

CrossVue had a lot of turnover throughout the project, and the firm had trouble getting us...

May 2025
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Manager

Loyalty, Relationship

Overall, CrossVue was willing to give and take and compromise on some things when we ran into...

May 2025
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Manager

Relationship, Operations, Value

We selected CrossVue because we thought they had good healthcare experience for our needs,...

May 2025
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CFO

Relationship, Operations, Value

When we were getting ready to implement, CrossVue was pumping us up and saying that we were doing a...

Apr 2025
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CFO

Operations, Value

We expected to go live with minimal disruption, fairly smoothly, and without chaos. Since we were...

Apr 2025
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CFO

Operations, Services

During our go-live, CrossVue changed the leads on all the main things multiple times. That really...

Apr 2025
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VP/Other Executive

Relationship, Operations

CrossVue could have understood our business a bit better and helped us make the solutions work. We...

Mar 2025
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VP/Other Executive

Relationship, Operations

There were some areas where CrossVue did very well. CrossVue definitely did a good job of keeping us...

Mar 2025
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VP/Other Executive

Operations, Services

There were some areas where CrossVue struggled, but that is to be expected with any implementation....

Mar 2025
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VP/Other Executive

Operations, Value

With CrossVue, we wanted an effective implementation that was on time. We went live on the target...

Mar 2025
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CFO

Relationship, Operations

CrossVue has had a lot of turnover in their project team, so in some functions, we have had multiple...

Aug 2024
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CFO

Loyalty, Relationship, Operations

The vendor for the software we were implementing recommended a few implementers. We interviewed the...

Aug 2024
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Manager

Relationship, Operations

CrossVue was recommended by Workday as a third-party consultant. CrossVue is doing the...

Aug 2024
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Manager

Relationship, Operations

There are some consultants that we struggle with. The majority of the consultants are good, but...

Aug 2024
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Manager

Value

CrossVue keeps telling us things are out of scope, and I struggle with that, so they want to charge...

Aug 2024
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CIO

Relationship

CrossVue is well organized and responsive, and they escalate issues appropriately. Also, CrossVue is...

Aug 2024
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CIO

Relationship

There was some functionality of the system we were implementing that specific CrossVue consultants...

Aug 2024
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CPO/CHRO

Operations

I would tell other healthcare organizations that they need to approach an implementation project...

Jul 2024
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CPO/CHRO

Relationship

With CrossVue, there are a lot of check-ins from the top down to the working groups. I like that a...

Jul 2024
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CPO/CHRO

Relationship

I would tell others that CrossVue is a subject matter expert. They have a good team of people who...

Jul 2024
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Director

Relationship

CrossVue made sure that we were satisfied with their deliveries. They made sure we had an...

Jul 2024
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Director

Relationship, Operations

CrossVue did really well. They knew what they were doing. They executed well because we brought...

Jul 2024
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Director

Value

The charges from CrossVue are pretty transparent because they show up on our screens, so we can see...

Jul 2024
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Director

Relationship

We met with the people we worked with from CrossVue regularly, so they were pretty involved. They...

Jul 2024
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Manager

Relationship

Our organization is very new to project management and using Project Management Institute...

Jul 2024
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Manager

Relationship, Operations

Overall, communication between us, CrossVue, and our ERP vendor has been good. We definitely spend...

Jul 2024
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Manager

Relationship, Operations

The person we work with at CrossVue is very responsive and checks in fairly regularly. I know that I...

Jul 2024
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Manager

Relationship, Operations

I wish CrossVue could prevent turnover. It is hard for their industry, but so many people we worked...

Jul 2024
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Manager

Relationship, Operations

We had some issues with some of CrossVue’s employees, and things were always behind; that caused...

Jul 2024
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Manager

Relationship, Operations

If CrossVue doesn’t know the answer, they make sure that they find it in Community. They are very...

Jul 2024
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