CrossVue ERP Implementation Leadership Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Relationship, Services
CrossVue could be more responsive and have more check-ins on how things are going. We kind of feel...
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Services, Value
We haven't seen the deliverables yet, but CrossVue had a nice sales pitch. We are still waiting for...
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Loyalty, Value
We considered other firms. We got a few bids, but CrossVue was the lowest from a financial...
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Relationship, Operations
CrossVue was pretty solid in their HR expertise, but we struggled with their expertise in finance...
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Operations
We didn't have any add-on charges, but one of the challenges we had with CrossVue is that they were...
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Relationship, Operations
In the beginning, when we were selecting Workday, CrossVue was very integral and helpful in our...
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Operations
We had some challenges over the course of the implementation. CrossVue experienced a lot of turnover...
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Loyalty
We looked at one other firm early on when we were looking at Workday in the past, but we settled on...
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Operations
CrossVue was our original implementation partner, but they were not a good implementation partner...
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Operations
We were hopeful at the beginning of our engagement with CrossVue. They assured us that what they...
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Relationship, Operations
CrossVue had a lot of turnover throughout the project, and the firm had trouble getting us...
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Loyalty, Relationship
Overall, CrossVue was willing to give and take and compromise on some things when we ran into...
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Relationship, Operations, Value
We selected CrossVue because we thought they had good healthcare experience for our needs,...
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Relationship, Operations, Value
When we were getting ready to implement, CrossVue was pumping us up and saying that we were doing a...
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Operations, Value
We expected to go live with minimal disruption, fairly smoothly, and without chaos. Since we were...
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Operations, Services
During our go-live, CrossVue changed the leads on all the main things multiple times. That really...
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Relationship, Operations
CrossVue could have understood our business a bit better and helped us make the solutions work. We...
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Relationship, Operations
There were some areas where CrossVue did very well. CrossVue definitely did a good job of keeping us...
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Operations, Services
There were some areas where CrossVue struggled, but that is to be expected with any implementation....
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Operations, Value
With CrossVue, we wanted an effective implementation that was on time. We went live on the target...
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