CrossVue ERP Implementation Leadership Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Operations
I would tell other healthcare organizations that they need to approach an implementation project...
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Relationship
With CrossVue, there are a lot of check-ins from the top down to the working groups. I like that a...
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Relationship
I would tell others that CrossVue is a subject matter expert. They have a good team of people who...
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Relationship
CrossVue made sure that we were satisfied with their deliveries. They made sure we had an...
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Relationship, Operations
CrossVue did really well. They knew what they were doing. They executed well because we brought...
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Value
The charges from CrossVue are pretty transparent because they show up on our screens, so we can see...
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Relationship
We met with the people we worked with from CrossVue regularly, so they were pretty involved. They...
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Relationship
Our organization is very new to project management and using Project Management Institute...
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Relationship, Operations
Overall, communication between us, CrossVue, and our ERP vendor has been good. We definitely spend...
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Relationship, Operations
The person we work with at CrossVue is very responsive and checks in fairly regularly. I know that I...
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Relationship, Operations
I wish CrossVue could prevent turnover. It is hard for their industry, but so many people we worked...
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Relationship, Operations
We had some issues with some of CrossVue’s employees, and things were always behind; that caused...
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Relationship, Operations
If CrossVue doesn’t know the answer, they make sure that they find it in Community. They are very...
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Relationship, Operations
We have a very large project plan that is time sensitive, and CrossVue helps us achieve everything...
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Operations
Our biggest issue with CrossVue is that the people who reeled us in didn't necessarily articulate to...
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Operations
My experience with CrossVue’s consultants has been positive. The implementation consultants really...
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Relationship, Operations
As we got closer to our go-live date, CrossVue told us a lot more that certain things weren't in the...
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Operations
CrossVue was a pretty good fit for our organization. The process was good overall. They had some...
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Relationship, Operations
We were very satisfied with the support that we got from CrossVue. The firm had a very heavy hand in...
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Services
We did a pretty rigorous selection process, and once CrossVue was selected, we did everything at the...
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Relationship, Operations
CrossVue had a weak structure in terms of defining the KPIs and measures. I know that they came back...
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Relationship
My advice for others looking at CrossVue would be to make sure they have devoted and committed...
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Operations
CrossVue really tried to bridge discrepancies. But I can't really say that our experience was bad in...
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Operations
With every system implementation, we have hiccups, but in general, CrossVue has been pretty good....
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Services
I got the sense sometimes that CrossVue was trying to force us to use the software’s protocol as...
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Relationship
If I were to talk with a peer who was considering CrossVue for a similar engagement, I would tell...
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Operations
CrossVue’s methodology was sound, and it resulted in a really good implementation.
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Loyalty, Relationship
We would engage with CrossVue again. We would also recommend the firm to others because we had a...
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Value
Every consultant from CrossVue charges for every little thing. In a certain instance, I felt I was...
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Relationship, Operations
For the majority of the consultants, we were very satisfied. We occasionally asked consultants not...
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Relationship
The executives at CrossVue were very involved. We had recurring meetings with them.
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Loyalty
A lot of things contributed to us choosing CrossVue. The financial side was a driver, and when we...
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Services
The one gap I have heard about with CrossVue has to do with reporting. It doesn't sound like hardly...
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Operations
We had some great consultants from CrossVue, but some folks didn't seem to understand our product or...
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Relationship, Value
CrossVue can certainly help us understand how we can spend money with them, but I would like to...
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Relationship, Operations
During our time with CrossVue, we felt like there was a disconnect between the executive level, the...
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Relationship
A lot of the feedback I got from my peers, especially from our executive level, is that other...
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Operations
There were some people who were very strong in their knowledge, and then there were other people who...
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Operations
One of CrossVue’s strengths was that they were very organized from a project standpoint with project...
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Operations
CrossVue underestimated our size and complexity, and that was a downfall and brought about a lot of...
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Relationship
Our partnership with CrossVue is strong. I work with the person who manages the professional...
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Relationship
CrossVue makes sure we are good and comfortable. They ask how we want to run a project, and they...
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Services
A weakness of CrossVue is people coming in and out of projects. People have their own lives, so they...
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Relationship
A strong partner is somebody with whom we can talk through issues and come up with solutions. I...
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Operations
If someone were looking into an implementation partner, I would recommend CrossVue because the team...
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Operations
We have had a good experience with CrossVue. They have taught our team a lot. We came into our...
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