CrossVue ERP Implementation Leadership Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Relationship, Operations
CrossVue was willing but didn't follow through with promises on delivery dates and project...
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Relationship
I would tell others looking to engage with CrossVue to expect to see turnover at a high rate on the...
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Relationship, Operations, Services
In our case, there has been some bad data from a recent implementation, and that has stuck out....
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Operations
Supply chain was the area CrossVue struggled in when it came to coming up with solutions that would...
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Loyalty, Services
I wouldn’t purchase CrossVue's services again. We thought they were going to come in with a lot more...
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Relationship, Services
Our CrossVue representative was pretty good with account charts.
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Relationship, Operations, Services
On the supply chain side of things, we had turnover with CrossVue that we really struggled with. The...
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Relationship, Services
CrossVue needs to clarify objectives and set expectations. They pretended to be something they weren’t....
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Operations, Services
Our goal with CrossVue was to optimize workflows or maximize efficiency gains. I don't think they...
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Operations
CrossVue was familiar with some of our needs and some of the vendors we were working with. They...
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Relationship, Services
CrossVue could be more responsive and have more check-ins on how things are going. We kind of feel...
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Services, Value
We haven't seen the deliverables yet, but CrossVue had a nice sales pitch. We are still waiting for...
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Loyalty, Value
We considered other firms. We got a few bids, but CrossVue was the lowest from a financial...
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Relationship, Operations
CrossVue was pretty solid in their HR expertise, but we struggled with their expertise in finance...
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Operations
We didn't have any add-on charges, but one of the challenges we had with CrossVue is that they were...
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Relationship, Operations
In the beginning, when we were selecting Workday, CrossVue was very integral and helpful in our...
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Operations
We had some challenges over the course of the implementation. CrossVue experienced a lot of turnover...
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Loyalty
We looked at one other firm early on when we were looking at Workday in the past, but we settled on...
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Operations
CrossVue was our original implementation partner, but they were not a good implementation partner...
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Operations
We were hopeful at the beginning of our engagement with CrossVue. They assured us that what they...
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Relationship, Operations
CrossVue had a lot of turnover throughout the project, and the firm had trouble getting us...
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Loyalty, Relationship
Overall, CrossVue was willing to give and take and compromise on some things when we ran into...
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Relationship, Operations, Value
We selected CrossVue because we thought they had good healthcare experience for our needs,...
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Relationship, Operations, Value
When we were getting ready to implement, CrossVue was pumping us up and saying that we were doing a...
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Operations, Value
We expected to go live with minimal disruption, fairly smoothly, and without chaos. Since we were...
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Operations, Services
During our go-live, CrossVue changed the leads on all the main things multiple times. That really...
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Commentary Summary
Comment Type Breakout