CrossVue ERP Implementation Leadership Commentary
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Subject Expert
Kaleb Harris
Research Director
Commentary Summary
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User Commentary
Operations
CrossVue was our original implementation partner, but they were not a good implementation partner...
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Operations
We were hopeful at the beginning of our engagement with CrossVue. They assured us that what they...
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Relationship, Operations
CrossVue had a lot of turnover throughout the project, and the firm had trouble getting us...
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Loyalty, Relationship
Overall, CrossVue was willing to give and take and compromise on some things when we ran into...
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Relationship, Operations, Value
We selected CrossVue because we thought they had good healthcare experience for our needs,...
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Relationship, Operations, Value
When we were getting ready to implement, CrossVue was pumping us up and saying that we were doing a...
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Operations, Value
We expected to go live with minimal disruption, fairly smoothly, and without chaos. Since we were...
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Operations, Services
During our go-live, CrossVue changed the leads on all the main things multiple times. That really...
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Relationship, Operations
CrossVue could have understood our business a bit better and helped us make the solutions work. We...
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Relationship, Operations
There were some areas where CrossVue did very well. CrossVue definitely did a good job of keeping us...
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Operations, Services
There were some areas where CrossVue struggled, but that is to be expected with any implementation....
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Operations, Value
With CrossVue, we wanted an effective implementation that was on time. We went live on the target...
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Relationship, Operations
CrossVue has had a lot of turnover in their project team, so in some functions, we have had multiple...
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Loyalty, Relationship, Operations
The vendor for the software we were implementing recommended a few implementers. We interviewed the...
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Relationship, Operations
CrossVue was recommended by Workday as a third-party consultant. CrossVue is doing the...
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Relationship, Operations
There are some consultants that we struggle with. The majority of the consultants are good, but...
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Value
CrossVue keeps telling us things are out of scope, and I struggle with that, so they want to charge...
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Relationship
CrossVue is well organized and responsive, and they escalate issues appropriately. Also, CrossVue is...
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Relationship
There was some functionality of the system we were implementing that specific CrossVue consultants...
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Operations
I would tell other healthcare organizations that they need to approach an implementation project...
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Relationship
With CrossVue, there are a lot of check-ins from the top down to the working groups. I like that a...
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Relationship
I would tell others that CrossVue is a subject matter expert. They have a good team of people who...
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Relationship
CrossVue made sure that we were satisfied with their deliveries. They made sure we had an...
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Relationship, Operations
CrossVue did really well. They knew what they were doing. They executed well because we brought...
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Value
The charges from CrossVue are pretty transparent because they show up on our screens, so we can see...
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Relationship
We met with the people we worked with from CrossVue regularly, so they were pretty involved. They...
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Relationship
Our organization is very new to project management and using Project Management Institute...
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Relationship, Operations
Overall, communication between us, CrossVue, and our ERP vendor has been good. We definitely spend...
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Relationship, Operations
The person we work with at CrossVue is very responsive and checks in fairly regularly. I know that I...
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Relationship, Operations
I wish CrossVue could prevent turnover. It is hard for their industry, but so many people we worked...
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Relationship, Operations
We had some issues with some of CrossVue’s employees, and things were always behind; that caused...
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Relationship, Operations
If CrossVue doesn’t know the answer, they make sure that they find it in Community. They are very...
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