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Implementation Services

Subject Expert
Warren Whitford
VP of Engagement
KLAS VP of Engagement - Warren Whitford

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Performance
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HIT Core Clinical Implementation Leadership 2025
24 January 25    |   Kaleb Harris and Sam Eaquinto
In recent years, many healthcare organizations have changed EHRs as they have switched systems, gone through mergers and acquisitions, or sought to consolidate to a single EHR platform. Amid these transitions, organizations have turned to services firms that help lead EHR implementation projects. These firms play a crucial role, as EHR implementations are high-stakes investments that, according to organizations, often fail to hit the mark (see KLAS’ recently published EHR Implementations 2025 report ). To identify which services firms are driving successful implementations for their clients, KLAS interviewed 88 respondents representing 74 unique organizations and asked them to share how effectively their firm collaborates to ensure a smooth implementation.
Performance
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Go-Live Support 2024
23 July 24    |   Kaleb Harris and Sam Eaquinto
Over the years, healthcare organizations working with go-live support firms have generally reported high satisfaction—while that trend continues, clients are starting to expect more customized execution rather than a traditional standard consulting approach from their services firm. To help healthcare organizations find the right go-live partner in a historically homogenous market, this report provides an update on client experience and satisfaction and offers insights into the type and size of validated go-live engagements. Additionally, the Firm Insights section shares firm-provided best practices on EHR go-lives.
Performance
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Implementation Services for Oracle ERP 2024
24 May 24    |   Kaleb Harris and Sam Eaquinto
As more provider organizations choose to move forward with cloud-based ERP solutions, it is critical for them to implement the solution without negatively affecting day-to-day business. To avoid challenges during implementation, organizations are partnering with firms that offer implementation leadership and business transformation services. This report examines the client experience of three firms who provide implementation services for Oracle’s ERP suite and what these firms are doing to drive success.
White Paper
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How Services Firms Can Drive Successful Client Engagements 2023
04 October 23    |   Sam Eaquinto and Warren Whitford
In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.
Performance
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Implementation Services for Infor ERP 2023
07 September 23    |   Dallin Seely and Kaleb Harris
Many provider organizations are adopting new cloud-based ERP solutions, but implementing an ERP solution is a big undertaking that can affect day-to-day business. Due to the breadth of areas ERP touches as well as post-COVID-19 staffing challenges, organizations are engaging firms that offer implementation leadership and business transformation services. This report examines client experiences with firms who provide implementation services for Infor’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research. In early 2023, KLAS published Implementation Services for Workday ERP ; KLAS also plans to publish future research on firms that implement Oracle’s ERP software.)
First Look
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Healthrise 2023
06 September 23    |   Taelin Bryan and Trent Davis
Revenue cycle management (RCM) is a complex process that requires healthcare organizations to continually adapt to ever-changing market conditions, regulations, and patient expectations. Healthrise aims to meet the evolving needs of healthcare organizations by providing IT services for EMR go-lives, revenue cycle optimization, and HIT staffing. This report offers a first look at client experiences with Healthrise.
Emerging Technology
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Brightwork Health IT 2023
14 July 23    |   Kaleb Harris and Kyle Chilton
Healthcare organizations face a variety of challenges, including staffing shortages, EHR implementations, and enhancement and modernization of other processes and solutions. Brightwork Health IT provides services to help organizations with staff augmentation, infrastructure modernization, revenue cycle enhancement, and Epic implementations. This report details the experience of Brightwork clients and their satisfaction with the firm’s services.
Performance
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Implementation Services for Workday ERP 2023
07 March 23    |   Dallin Seely and Kaleb Harris
KLAS’ recent Decision Insights data shows a large number of organizations are purchasing Workday’s enterprise resource planning (ERP) software, and for these organizations, a strong implementation partner is vital. This report examines the firms that provide leadership for implementations of Workday’s ERP suite. (Engagements for implementing other vendors’ ERP solutions are excluded from this research; KLAS plans to publish future research on firms that implement Infor’s and Oracle’s ERP platforms.)
First Look
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JTG Consulting Group HIT Staffing
28 October 22    |   Kaleb Harris
The number of patients with chronic diseases is increasing, which adds strain on laboratory information systems (LIS) and the staff who manage them. To meet this demand and the acceleration of value-based care, laboratories can’t be an afterthought anymore; they need improved integration and more up-to-date systems supported by expert laboratory personnel. JTG Consulting Group provides staffing services for a wide range of HIT solutions but focuses heavily on the laboratory space. This report evaluates the experiences of their healthcare clients.
First Look
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Continuum Health IT HIT Staffing
21 October 22    |   Kaleb Harris
The scope of HIT staffing projects—including the length, complexity, and skill sets of participants—can vary widely from engagement to engagement. What remains consistent is the need for high-quality, well-matched consultants who drive value and achieve desired outcomes. In this market, provider organizations struggle to find these consultants, so firms like Continuum Health IT can provide staff to help implement, support, and optimize different solutions, specifically EMR systems. This report evaluates the experiences of healthcare organizations that have used Continuum Health IT’s HIT staffing services.


KLAS VP of Engagement - Warren Whitford
Subject Expert
Warren Whitford
VP of Engagement
KLAS VP of Engagement - Warren Whitford




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