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DeepUnity (Global) Commentary
Filtered view: (Dach)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

A large number of new requirements are coming up right now, whether that is with AI systems or the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

With Dedalus, sometimes we have to work through first-level support for a while before the issue is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Dedalus' ongoing fees are fair, but I don't have a point of comparison for what other customers are...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Training for DeepUnity is provided directly to end users. For example, someone can come on-site and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

So far with Dedalus, pretty much everything we have needed has been implemented successfully. That's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The provider’s greatest strengths are integration and breadth of functionality. I like DeepUnity's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The biggest opportunity for product improvement is the modernization of the back-end client. Dedalus...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

The provider’s greatest strengths are customer proximity, quick response times, and a strong sense...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The biggest opportunities for product improvement are report standardization and expanded AI support....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

What I like most about the product is its comprehensiveness, clarity, ease of use, and availability.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The biggest opportunity for product improvement is to bring all developments into a single system environment....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Customer proximity and speed of support are the vendor's strengths. I like the interoperability and...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

The support is great, whether it is on the telephone, via email, or via the portal. Dedalus is quick...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The updates that have been carried out over the past months have been without a hitch. We didn’t...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Dedalus has extremely high availability and fast responses to problems.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Dedalus' biggest strengths are their comprehensive range of functions and their extensive product portfolio....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

One change the provider could make to improve my experience as a customer would be to enable deeper...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

With the PACS, maybe it is easier to say we have a more fixed use case or clearer use case. The...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

We don't have much DeepUnity support because it works.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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