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ORBIS (Global)(Central Europe) Commentary
Filtered view: (Europe - DACH)

Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Director

Product

Dedalus could improve the system's usability, ergonomics, and performance. The vendor could also...

Oct 2025
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Director

Relationship, Product

Dedalus' strength is that they have an extensive portfolio. I like that we have the ability to...

Oct 2025
||
(0)
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Manager

Operations, Product

We are very happy with Dedalus. ORBIS is very intuitive and easy to use.

Oct 2025
||
(0)
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Manager

Loyalty, Product

Dedalus could continue to work on further integrating and improving the AI in the system. Everything...

Oct 2025
||
(0)
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Manager

Product

Dedalus offers a comprehensive product for larger hospitals and networks with some specialized...

Oct 2025
||
(0)
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Manager

Relationship, Product

The vendor's biggest opportunities for product improvement include enhancing their update quality,...

Oct 2025
||
(0)
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Manager

Relationship

The provider could implement one or two key changes to improve their customer experience, expand...

Oct 2025
||
(0)
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CIO

Product

What I like best about the product is its integration of AI solutions.

Oct 2025
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(0)
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CIO

Operations, Product

The biggest opportunity for product improvement includes accelerating the implementation of...

Oct 2025
||
(0)
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CIO

Relationship, Product

The changes the provider could make to improve my experience as a customer would be rolling out...

Oct 2025
||
(0)
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CIO

Product

The vendor's biggest strengths are their comprehensive range of functions and their broad product portfolio....

Oct 2025
||
(0)
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Director

Product

Dedalus has a large range of integrated solutions. I like the product's transition to new web-based...

Oct 2025
||
(0)
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Director

Operations, Product

The vendor could improve the quality of updates for the solution as well as new modules. Updates...

Oct 2025
||
(0)
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CMIO

Product

My favorite thing about the product is that it has comprehensive departmental coverage while...

Oct 2025
||
(0)
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CMIO

Operations, Product

The vendor's biggest opportunities for product improvement include the introduction of generic...

Oct 2025
||
(0)
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CMIO

Relationship

The vendor could improve my experience as a customer by increasing the quality and timing of their...

Oct 2025
||
(0)
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CMIO

Relationship, Product

Dedalus has global usability in nearly all of the specialist departments of a maximum-care hospital....

Oct 2025
||
(0)
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Director

Product

The vendor could improve the product by delivering a faster provision of applications to comply with...

Oct 2025
||
(0)
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Director

Relationship, Product

ORBIS has a good technical basis, a large portfolio, good functionality, and interface-free operation....

Oct 2025
||
(0)
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CIO

Product

In ORBIS, we are missing FHIR implementation. We only have the possibility to use HL7. Data analysts...

Sep 2025
||
(0)
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CIO

Product

With ORBIS, the development is too slow. ORBIS U, which is by technique interoperable, is often a...

Sep 2025
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(0)
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Manager

Relationship, Product

At the moment, things are very difficult with the road map, especially regarding new technology, but...

Sep 2025
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(0)
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Manager

Product

We have enormous problems in the technical substructure, and we have just found out about them. We...

Sep 2025
||
(0)
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Manager

Operations

The quality of training from Dedalus very much depends on what kind of advisor we get, and Dedalus...

Sep 2025
||
(0)
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Manager

Culture

The sales presentation of ORBIS sometimes doesn't coincide much with real life; it has been...

Sep 2025
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(0)
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Manager

Operations, Product

It depends on the module, but overall, ORBIS is intuitive. It doesn't matter what device I use to...

Sep 2025
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(0)
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Manager

Loyalty, Product

Dedalus is watching as AI becomes increasingly influential. They are very much oriented toward the...

Sep 2025
||
(0)
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Manager

Relationship

Dedalus’ support is excellent. The situation can always arise that we encounter the wrong person,...

Sep 2025
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(0)
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Manager

Value

We pay for each module in ORBIS, and some modules are ridiculous in that they don't cost anything...

Sep 2025
||
(0)
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Manager

Relationship

Dedalus has a good knowledge base. It is getting better, and we can subscribe to it. If the customer...

Sep 2025
||
(0)
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Manager

Culture

We have to go through the same process over and over again regarding contracts. The invoices we...

Sep 2025
||
(0)
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Manager

Relationship

We have meetings on a regular basis with the Dedalus senior management. We are a larger client, so...

Sep 2025
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

Dedalus is going to have to work hard to keep my satisfaction at the level it is. The trend is going...

Sep 2025
||
(0)
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Manager

Loyalty, Product

We are currently undergoing changes. In five years, the world will look totally different because...

Sep 2025
||
(0)
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Manager

Operations

The quality of the implementation depends on the kind of module. We have modules that are being...

Sep 2025
||
(0)
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 or  to see details.

Manager

Relationship, Product

In the area of e-health, because I have to take care of a lot of the paperwork, I have to be certain...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

We plan to update to the latest version because Dedalus is our strategic partner. The first reason...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Dedalus could be faster at implementing new technologies. The vendor could also implement even more...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Dedalus' strength is that the vendor has a wide distribution with many opportunities to exchange...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

ORBIS is not a static system; new features are regularly added.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Updates to ORBIS occur too frequently; longer intervals between updates would reduce disruption....

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

ORBIS is flexible, and that allows adaptability.

Jul 2025
||
(0)
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Director

Product

Expansion of mobile modules would support more comprehensive mobile usage, and that would improve...

Jul 2025
||
(0)
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 or  to see details.

Director

Product

ORBIS includes custom development so that users can create their own forms and workflows.

Jul 2025
||
(0)
 Thank you  Helpful

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Director

Product

I like the permission management feature in ORBIS. The rights system includes detailed features such...

Jul 2025
||
(0)
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Director

Relationship, Product

Dedalus' integrated ticketing system is effective and useful.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

With ORBIS, we have no plans for the long term. ORBIS is very complete. It is a very good product....

Feb 2025
||
(0)
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View All Reports
Related Reports
Market Share
KLAS article icon
Global Acute Care EHR Market Share 2025
02 July 25    |   Everton Santos and Jonathan Christensen
Ongoing KLAS research shows that EHR projects—including purchase decisions, implementations, extensions, and optimization work—continue to be a high priority for healthcare organizations across the world, second only to AI initiatives. In 2024, the number of new EHR contracts reached a five-year high. However, the number of hospitals impacted by these contracts dropped to a five-year low, as many of the decisions were made by standalone hospitals or small hospital groups. Additionally, fewer large-scale regional decisions were made in 2024 compared to years prior; KLAS validated regional decisions in Austria, Canada, France, Mauritius, Saudi Arabia, and the UK. Overall, KLAS validated 246 EHR decisions impacting 550 hospitals and over 122,000 beds. 39 different EHR vendors in 43 different countries and territories were selected.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.



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