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DACH KIS 2025
Shifting Market Dynamics Drive Hospitals to Evaluate Options
Author
Eder Lagemann
Author
Jonathan Christensen
Author
Spencer Corbett
The KIS (EHR) market in the DACH region is seeing significant energy; healthcare organizations in Germany, Austria, and Switzerland are making major system decisions driven by regulatory investments (e.g., Germany’s Hospital Future Act [KHZG]) and a growing pressure to modernize, resulting in hospital mergers and acquisitions. Additionally, Oracle Health’s i.s.h.med—commonly used by large organizations—is being sunsetted, opening the door for existing vendors and potential market entrants. Organizations’ purchase decisions are happening not only amid these market dynamics but also against the backdrop of historically low IT investment (specifically in Germany) and low customer satisfaction; EHR satisfaction in DACH is lower than in other global regions. This report—KLAS’ first to focus on the DACH KIS market—examines vendors’ market positions and uses satisfaction feedback from 46 organizations to better understand customers’ overall experience and long-term plans in this evolving space.
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Key Findings:
- Market-Share Leader Dedalus Has Strongest Momentum; Customers Note Opportunities for Improvement
- Oracle Health Customers Continue to Experience Uncertainty; Mesalvo Struggles to Deliver
- Telekom Healthcare Solutions* Respondents Loyal Despite Product Gaps; CompuGroup Medical* Seen as Stable but Lacking Innovation
*Limited data
Writer
Sarah Brown
Designer
Breanne Hunter
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.