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ORBIS (Global)(Central Europe) Commentary
Filtered view: (Europe)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

I know ORBIS perfectly. It is a very powerful tool with significant customization options. This is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

If ORBIS does not respond, it is because updates have not been made. I know that the product...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

We are discontinuing ORBIS. This is due to an organizational strategy that is not related to the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Dedalus is not transparent about fees, but they are not better or worse than other vendors. When...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

How I rate training with Dedalus is very dependent on the consultant we get.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

With Dedalus, there is always a gap between what the vendor promises and what they actually deliver,...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

In ORBIS, there is an anesthesia module. It didn't perform super well, but it was there and fully...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Sometimes the licenses for the solution are really expensive. Dedalus has creative billing models,...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We are not very happy when it comes to the vendor's support. We have very long lead times. If we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Dedalus has recently introduced an e-learning portal. It is like an online shop. We can purchase...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

If we get the right person from Dedalus, and if they are a competent technician, once we have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

ORBIS has been in use for a very long time, and it works much better than the new version of the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

ORBIS is pretty much the only solution in the market that currently offers such a broad range. If...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Currently, we use ORBIS NICE, the current version that has been around for a very long time. And...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We can actually give Dedalus's development and integration a pretty good rating. Their ideas are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The collaboration with Dedalus is actually very good. We work really well together. I can reach...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The biggest opportunities for product improvement are report and document standardization with AI...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

What I like most about the product is its clarity, ease of use, and full RIS and HIS integration.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The provider’s greatest strengths are customer proximity, quick response times, and a strong sense...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The vendor's biggest opportunity for product improvement is being more responsive to user feedback.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The greatest strength is that the provider has everything from a single source within one interface....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There is currently a transformation to ORBIS U underway. The full transition will take many years to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Improving the overall speed of the ORBIS software would be beneficial. There are certain processes,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We haven’t had any unexpected expenses. The prices are very transparent. That is all perfectly...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

The issue with Dedalus’s training is that they are finally just about to make it work, but the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The vendor's support is pretty much the same as it always has been. I know our colleagues at Dedalus...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would still recommend ORBIS for now. It depends very much on what a colleague needs, and it...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

ORBIS meets most of our local needs. The issue is that we don't just have federal regulations; we...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Dedalus’s visions are good, but the speed of development is poor. That is the issue. It seems like...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Dedalus could improve the system's usability, ergonomics, and performance. The vendor could also...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Dedalus' strength is that they have an extensive portfolio. I like that we have the ability to...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We are very happy with Dedalus. ORBIS is very intuitive and easy to use.

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Dedalus could continue to work on further integrating and improving the AI in the system. Everything...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Dedalus offers a comprehensive product for larger hospitals and networks with some specialized...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The vendor's biggest opportunities for product improvement include enhancing their update quality,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

The provider could implement one or two key changes to improve their customer experience, expand...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

What I like best about the product is its integration of AI solutions.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

The biggest opportunity for product improvement includes accelerating the implementation of...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CIO

The changes the provider could make to improve my experience as a customer would be rolling out...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

The vendor's biggest strengths are their comprehensive range of functions and their broad product portfolio....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Dedalus' biggest strengths include an all-in-one package with a high degree of adaptability for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

One change the provider could make to improve my experience as a customer would be to reintroduce...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The best thing about the system is that we have the ability to use ORBIS U while following a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Dedalus has a large range of integrated solutions. I like the product's transition to new web-based...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The vendor could improve the quality of updates for the solution as well as new modules. Updates...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CMIO

My favorite thing about the product is that it has comprehensive departmental coverage while...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

The vendor's biggest opportunities for product improvement include the introduction of generic...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CMIO

The vendor could improve my experience as a customer by increasing the quality and timing of their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

Dedalus has global usability in nearly all of the specialist departments of a maximum-care hospital....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The vendor could improve the product by delivering a faster provision of applications to comply with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

ORBIS has a good technical basis, a large portfolio, good functionality, and interface-free operation....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We are relatively autonomous in terms of interoperability, and many things run smoothly on a daily...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I wouldn’t recommend ORBIS. I would tell others looking at this system to wait; it isn't the time to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Things with Dedalus haven’t been great. We aren't very happy. Things haven’t changed much since last...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

There are some regulatory nonconformities in the solution, but those have been going on for a long...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

What makes things very difficult for us is that we would have loved to have had a hosting provider,...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

Dedalus charges us a lot, and it is getting worse. We received several invoices where they were...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Dedalus’ support varies depending on the major issues the vendor is dealing with at the time. We are...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

ORBIS is part of our long-term plans in the current situation, though I won't hide the fact that we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We don’t get answers from sales representatives anymore to provide updates on new services, so that...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CIO

In ORBIS, we are missing FHIR implementation. We only have the possibility to use HL7. Data analysts...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

With ORBIS, the development is too slow. ORBIS U, which is by technique interoperable, is often a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

At the moment, things are very difficult with the road map, especially regarding new technology, but...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

We have enormous problems in the technical substructure, and we have just found out about them. We...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The quality of training from Dedalus very much depends on what kind of advisor we get, and Dedalus...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The sales presentation of ORBIS sometimes doesn't coincide much with real life; it has been...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

It depends on the module, but overall, ORBIS is intuitive. It doesn't matter what device I use to...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Dedalus is watching as AI becomes increasingly influential. They are very much oriented toward the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Dedalus’ support is excellent. The situation can always arise that we encounter the wrong person,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We pay for each module in ORBIS, and some modules are ridiculous in that they don't cost anything...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Dedalus has a good knowledge base. It is getting better, and we can subscribe to it. If the customer...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have to go through the same process over and over again regarding contracts. The invoices we...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

We have meetings on a regular basis with the Dedalus senior management. We are a larger client, so...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Dedalus is going to have to work hard to keep my satisfaction at the level it is. The trend is going...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

We are currently undergoing changes. In five years, the world will look totally different because...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The quality of the implementation depends on the kind of module. We have modules that are being...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

In the area of e-health, because I have to take care of a lot of the paperwork, I have to be certain...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

We plan to update to the latest version because Dedalus is our strategic partner. The first reason...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

Dedalus could be faster at implementing new technologies. The vendor could also implement even more...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Dedalus' strength is that the vendor has a wide distribution with many opportunities to exchange...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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