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ORBIS (Global)(Central Europe) Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
From my daily perspective, ORBIS is a very usable system. There are no interface problems, and the...
In various areas, we have the opportunity to drive development forward, so I am satisfied with...
Dedalus offers online training, but they also offer in-person training, and they offer...
The new technology should include all the functionality available in the old technology. Otherwise,...
Dedalus's strength is that they have a wide variety of department-specific solutions. The holistic...
Some changes Dedalus could make to improve my experience are to address security-related issues and...
On the Dedalus side, strictly speaking, the relationship remains complicated. We had a project fall...
Dedalus isn't compliant with a certain program in our country, but they have guaranteed that they...
For me, the key point is ORBIS's direct integration with a national shared medical record. There are...
ORBIS still allows for the national health space to be supplied with documents, but there is no...
Regarding the fees, we have billing problems. I wouldn't choose the solution again because of the...
Dedalus has improved a little with support. If we are penalized for being on an old version that is...
The partnership is complicated and has become strained. Dedalus has had some changes in their...
Dedalus still knows how to sell a dream. But is the dream realistic? That is something else. They...
ORBIS has a reputation for being very expensive for what it is, and we're seeing prices explode....
At present, ORBIS is no longer adapted to our market. There is no concept of evolution for...
Dedalus's strength is that they have a broad product portfolio. We have a dedicated point of contact...
Dedalus needs to better integrate telematics infrastructure (TI) components into clinical workflows...
Dedalus's opportunities for improvement are to redesign and improve the billing and DRG workspaces....
Investment in the product and its ongoing development is Dedalus's strength. I like the product's...
ORBIS's strength is that it has broad applicability. Nearly all medical specialties, as well as both...
The greatest opportunity for product improvement is external interoperability, particularly...
One change Dedalus could make to improve our experience is in the handling of support requests....
Dedalus's strength is they have a broad portfolio within the hospital environment. I like the...
Strengthening interoperability and revising the data model are areas of improvement that Dedalus...
I know ORBIS perfectly. It is a very powerful tool with significant customization options. This is...
If ORBIS does not respond, it is because updates have not been made. I know that the product...
We are discontinuing ORBIS. This is due to an organizational strategy that is not related to the...
Dedalus is not transparent about fees, but they are not better or worse than other vendors. When...
How I rate training with Dedalus is very dependent on the consultant we get.
With Dedalus, there is always a gap between what the vendor promises and what they actually deliver,...
In ORBIS, there is an anesthesia module. It didn't perform super well, but it was there and fully...
Sometimes the licenses for the solution are really expensive. Dedalus has creative billing models,...
We are not very happy when it comes to the vendor's support. We have very long lead times. If we...
Dedalus has recently introduced an e-learning portal. It is like an online shop. We can purchase...
If we get the right person from Dedalus, and if they are a competent technician, once we have...
ORBIS has been in use for a very long time, and it works much better than the new version of the...
ORBIS is pretty much the only solution in the market that currently offers such a broad range. If...
Currently, we use ORBIS NICE, the current version that has been around for a very long time. And...
We can actually give Dedalus's development and integration a pretty good rating. Their ideas are...
The collaboration with Dedalus is actually very good. We work really well together. I can reach...
The biggest opportunities for product improvement are report and document standardization with AI...
What I like most about the product is its clarity, ease of use, and full RIS and HIS integration.
The provider’s greatest strengths are customer proximity, quick response times, and a strong sense...
The vendor's biggest opportunity for product improvement is being more responsive to user feedback.
The greatest strength is that the provider has everything from a single source within one interface....
There is currently a transformation to ORBIS U underway. The full transition will take many years to...
Improving the overall speed of the ORBIS software would be beneficial. There are certain processes,...
We haven’t had any unexpected expenses. The prices are very transparent. That is all perfectly...
The issue with Dedalus’s training is that they are finally just about to make it work, but the...
The vendor's support is pretty much the same as it always has been. I know our colleagues at Dedalus...
I would still recommend ORBIS for now. It depends very much on what a colleague needs, and it...
ORBIS meets most of our local needs. The issue is that we don't just have federal regulations; we...
Dedalus’s visions are good, but the speed of development is poor. That is the issue. It seems like...
Dedalus could improve the system's usability, ergonomics, and performance. The vendor could also...
Dedalus' strength is that they have an extensive portfolio. I like that we have the ability to...
Commentary Summary
Comment Type Breakout