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ORBIS (Global)(Central Europe) Commentary
Filtered view: (Europe)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

From my daily perspective, ORBIS is a very usable system. There are no interface problems, and the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

In various areas, we have the opportunity to drive development forward, so I am satisfied with...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Dedalus offers online training, but they also offer in-person training, and they offer...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The new technology should include all the functionality available in the old technology. Otherwise,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Dedalus's strength is that they have a wide variety of department-specific solutions. The holistic...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Some changes Dedalus could make to improve my experience are to address security-related issues and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

On the Dedalus side, strictly speaking, the relationship remains complicated. We had a project fall...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Dedalus isn't compliant with a certain program in our country, but they have guaranteed that they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

For me, the key point is ORBIS's direct integration with a national shared medical record. There are...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

ORBIS still allows for the national health space to be supplied with documents, but there is no...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Regarding the fees, we have billing problems. I wouldn't choose the solution again because of the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Dedalus has improved a little with support. If we are penalized for being on an old version that is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The partnership is complicated and has become strained. Dedalus has had some changes in their...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Dedalus still knows how to sell a dream. But is the dream realistic? That is something else. They...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

ORBIS has a reputation for being very expensive for what it is, and we're seeing prices explode....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

At present, ORBIS is no longer adapted to our market. There is no concept of evolution for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Dedalus's strength is that they have a broad product portfolio. We have a dedicated point of contact...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Dedalus needs to better integrate telematics infrastructure (TI) components into clinical workflows...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Dedalus's opportunities for improvement are to redesign and improve the billing and DRG workspaces....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

Investment in the product and its ongoing development is Dedalus's strength. I like the product's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

ORBIS's strength is that it has broad applicability. Nearly all medical specialties, as well as both...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

The greatest opportunity for product improvement is external interoperability, particularly...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

One change Dedalus could make to improve our experience is in the handling of support requests....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Dedalus's strength is they have a broad portfolio within the hospital environment. I like the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Strengthening interoperability and revising the data model are areas of improvement that Dedalus...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I know ORBIS perfectly. It is a very powerful tool with significant customization options. This is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

If ORBIS does not respond, it is because updates have not been made. I know that the product...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

We are discontinuing ORBIS. This is due to an organizational strategy that is not related to the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Dedalus is not transparent about fees, but they are not better or worse than other vendors. When...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

How I rate training with Dedalus is very dependent on the consultant we get.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

With Dedalus, there is always a gap between what the vendor promises and what they actually deliver,...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

In ORBIS, there is an anesthesia module. It didn't perform super well, but it was there and fully...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Sometimes the licenses for the solution are really expensive. Dedalus has creative billing models,...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We are not very happy when it comes to the vendor's support. We have very long lead times. If we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Dedalus has recently introduced an e-learning portal. It is like an online shop. We can purchase...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

If we get the right person from Dedalus, and if they are a competent technician, once we have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

ORBIS has been in use for a very long time, and it works much better than the new version of the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

ORBIS is pretty much the only solution in the market that currently offers such a broad range. If...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Currently, we use ORBIS NICE, the current version that has been around for a very long time. And...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We can actually give Dedalus's development and integration a pretty good rating. Their ideas are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The collaboration with Dedalus is actually very good. We work really well together. I can reach...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The biggest opportunities for product improvement are report and document standardization with AI...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

What I like most about the product is its clarity, ease of use, and full RIS and HIS integration.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The provider’s greatest strengths are customer proximity, quick response times, and a strong sense...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The vendor's biggest opportunity for product improvement is being more responsive to user feedback.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The greatest strength is that the provider has everything from a single source within one interface....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There is currently a transformation to ORBIS U underway. The full transition will take many years to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Improving the overall speed of the ORBIS software would be beneficial. There are certain processes,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We haven’t had any unexpected expenses. The prices are very transparent. That is all perfectly...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

The issue with Dedalus’s training is that they are finally just about to make it work, but the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The vendor's support is pretty much the same as it always has been. I know our colleagues at Dedalus...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would still recommend ORBIS for now. It depends very much on what a colleague needs, and it...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

ORBIS meets most of our local needs. The issue is that we don't just have federal regulations; we...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Dedalus’s visions are good, but the speed of development is poor. That is the issue. It seems like...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Dedalus could improve the system's usability, ergonomics, and performance. The vendor could also...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Dedalus' strength is that they have an extensive portfolio. I like that we have the ability to...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

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