Deloitte Digital Transformation Consulting Commentary
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Warren Whitford
VP of Engagement
KLAS VP of Engagement - Warren Whitford
 
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VP/Other Executive

Operations, Value

Our project with Deloitte allowed us to bring together a great patient experience and create an...

May 2025
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VP/Other Executive

Loyalty, Services

Deloitte was very experienced. We went through a very strong selection process to make sure that...

May 2025
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VP/Other Executive

Relationship, Services

Deloitte is great. The time a firm spends outside of the billable hours is as important as what they...

May 2025
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VP/Other Executive

Relationship

Deloitte’s deliverables were very actionable. There were a lot of good ways of thinking about the...

Feb 2025
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VP/Other Executive

Operations

Deloitte did such a good job in the previous project we hired them for that we extended our contract...

Feb 2025
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VP/Other Executive

Relationship

Deloitte is really good at having our long-term interests at heart. Across all of the products and...

Feb 2025
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VP/Other Executive

Relationship, Operations

From the get-go of our first engagement with Deloitte, they really knocked it out of the park. I...

Feb 2025
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Director

Loyalty, Services, Value

If budget were out of the picture and if decisions were purely based on quality and relationships, I...

Dec 2024
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Director

Loyalty, Relationship, Operations, Value

With Deloitte, we have had improved customer experiences and improved value. We have learned so much...

Dec 2024
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Director

Operations

If we do everything the way that we should do it, Deloitte can really guide us strategically. But if...

Dec 2024
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Director

Relationship

We don’t need too much executive involvement, but if we do need it, the executives are very...

Dec 2024
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VP/Other Executive

Loyalty

We chose Deloitte because we felt like their proposal showed that they listened to our needs. They...

Jun 2024
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VP/Other Executive

Value

I don't know whether this is specific to Deloitte, but I think the cost of using third-party...

Jun 2024
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VP/Other Executive

Relationship

Deloitte was very hands on. We talked and texted regularly with them. We would call them a partner....

Jun 2024
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VP/Other Executive

Loyalty

The deliverables were very actionable. A lot of our conversations focused on the digital front door...

Jun 2024
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VP/Other Executive

Relationship

I would use Deloitte again, and not just on the same program. I have had the opportunity to partner...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Operations

The launch went beautifully. Deloitte did a tremendous job orchestrating and coordinating things,...

Jun 2024
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VP/Other Executive

Relationship

Deloitte’s insights were very powerful for us. The firm had expertise in the domain and could get...

Jun 2024
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VP/Other Executive

Relationship

Deloitte is very hands on. We have a long-standing relationship with Deloitte, so they have always...

Jun 2024
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VP/Other Executive

Relationship

As with anything as huge as this project, I am a firm believer that we start with experience and...

Jun 2024
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VP/Other Executive

Relationship

Partners like Deloitte can be beneficial to any organization. Things evolve and change. I'm sure the...

Jun 2024
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VP/Other Executive

Relationship

Deloitte has been a trusted partner for our organization, specifically with our IT function, for a...

Jun 2024
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VP/Other Executive

Relationship, Operations

A top score seems like perfection, and I don't think anyone has reached perfection in anything. But...

Jun 2024
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