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Deloitte Digital Transformation Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I tell my peers about Deloitte all the time, as well as my peer community. I would tell other...
The vendor's account management has been phenomenal. I've been in the industry for a long time, and...
One outcome we have achieved using Deloitte's service is that we can now meet the member where they...
I think we had to replace one person from Deloitte who didn't make the cut. But other than that, we...
From what I've seen, Deloitte is experienced across all of our engagements. Having worked with other...
I think the migrations with Deloitte were somewhere between our expectations being met and our...
For the migration work that they did, Deloitte provided a regular playbook for governance,...
There are many aspects of the project that have increased or expanded. The project we are doing is...
We typically work with Deloitte because we have a track record with them. They do a good job, and we...
The outcomes we achieved included improved customer experience, improved value, and improved...
We got the things that mattered, and I believe we received our money’s worth. While consulting firms...
Deloitte balanced the focus on outcomes with the technical components required to achieve them. They...
Deloitte was very experienced. They brought strong partners and an excellent team, and they invested...
Commentary Summary
Comment Type Breakout