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Deloitte EHR Revenue Cycle Optimization Commentary
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Subject Expert
Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

Deloitte was very clear in their statement of work about what deliverables they would provide, and...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

Overall, Deloitte has been great to work with. I really appreciate the industry expertise and the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Deloitte does a very good job of introducing us to the AI tools that are available. Our internal...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Deloitte has done some good, focused work on how to change some of our language and communication to...

Comment Tone Neutral
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

What could help bring Deloitte's partnership rating higher is more assistance in the digital space....

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

I was very involved in the creation of our contract with Deloitte. We did a scope assessment. I...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We were on a tight schedule to get our Epic system configured and to build changes in certain areas,...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The Deloitte consultants were really good. I would say they were strong for the most part.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Some of the workstreams we were trying to deliver on with Deloitte took longer than expected, such...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

This was probably one of the most successful engagements we have had with Deloitte. Deloitte knows...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

An opportunity for Deloitte to further innovate is AI. The firm's service is not sustainable...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We had some questions come up after external performance results were released, and our team wanted...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

In general, we have a fixed-pricing model, and Deloitte honors that. If we need things, the firm...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Our systems are very old, and it is hard to put things into the old systems. The issue wasn't that...

Comment Tone Neutral
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

Deloitte may have met my expectations, but they didn't exceed them. Most of the time, Deloitte...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

My advice for someone considering Deloitte is that if they need people who can actually do the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Deloitte charges us for everything that they need to charge us for, but they work with us on...

Comment Tone Negative
Pillars Value
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Director

Partnership is a big deal. Not every organization treats firms as a partner. Some organizations just...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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