Amion Physician Scheduling Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Product
Amion Physician Scheduling doesn’t really have that much of a reporting interface for us, so it's...
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Operations
In the past, there was not really much training material. Doximity has changed that up a bit more,...
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Relationship
Doximity tries to partner with us on some custom stuff. There are certain things that are needed,...
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Relationship
Doximity didn't realize that when a hospital goes down, they need to be available after hours. We...
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Product
The functionality doesn’t really meet all our needs. We've had issues with split shifts. Most stuff...
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Relationship
Doximity has programs that we can sign up for that are free. They have those on a weekly basis for...
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Relationship
The partnership is good. The client representatives really stay in contact with me. If I have any...
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Loyalty
The solution has old architecture. It was really a homegrown product. When we call in to support,...
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Relationship
The vendor doesn't have so much as a portal for support. They work off an email basis, which is a...
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Operations
Doximity does a really good job with training. They combine online training with what we call office...
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Loyalty, Product
There are a few shortcomings to the solution, like the user interface and the inability for multiple...
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Loyalty, Operations, Product
There were two key drivers to choosing Dominity. The first driver was that we got a great deal. The...
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Relationship
Doximity's support is very good. We use a support ticket entry system. The vendor is very prompt,...
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Loyalty, Product
There is a classic version of the solution, and Doximity just developed their next generation, and...
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Loyalty
If we can switch to doing scheduling through our EHR vendor instead of with Doximity, we probably...
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Product
If I were making the decision, I would probably choose QGenda over Doximity. Amion Physician...
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Value
Amion Physician Scheduling is a little overpriced, but Doximity isn’t constantly upping or changing...
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Operations
We had a huge push for training, and we had somebody from Doximity who was incredibly effective and...
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Relationship
Doximity’s support is good, but it's just not super fast. There are sometimes delays in responsiveness....
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Loyalty
Doximity has been talking about a next-generation solution for years, and we've not gotten it. Also,...
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Operations, Product, Value
It takes a lot of work on our part to make Amion Physician Scheduling worthwhile. I get that there...
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Product
I like the simplicity of Amion Physician Scheduling. It is pretty straightforward and simple because...
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Operations, Product
I like how easily Amion Physician Scheduling integrates into our EHR. Prior to me starting this...
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Relationship, Product
Doximity just needs to improve their development to keep up with the fast pace of changing...
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Operations, Product
I went to a seminar a while ago where an organization did a really nice presentation of how they...
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Operations
Doximity is very well organized. They're very transparent, easy to work with, and really good at...
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Loyalty
I don't know whether Amion Physician Scheduling is part of our long-term plans. Technology changes...
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Operations
Doximity is quick to point everyone to their training materials online, so there isn't as much...
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Loyalty, Relationship, Product
The product is what it is. It isn't necessarily something that the vendor partners with us on. They...
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Loyalty, Product
We just moved to the Amion Next platform, and one piece that is missing is the ability for us to run...
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Product
Doximity's tool is flexible. It isn't specific to a certain clinical area, so we can use it in...
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Relationship
The support people are pretty quick to get back to us.
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Loyalty, Relationship
Amion Academy has been a great tool for training. Doximity has great support, and the...
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Relationship
I appreciate Doximity's support. I meet regularly with some support people, and I can bounce off any...
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Value
From what I can tell, Doximity is transparent about everything. In talking with my team and others...
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Loyalty, Product
The system still needs some updates, and the vendor is working on them. Right now, even though they...
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Relationship
I have no complaints with the partnership. Doximity is very open to feedback and actively solicits...
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Relationship
Occasionally, there are things that only the founder knows how to do, and that is a bit of a failure...
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Loyalty, Product
This platform is really big for us, and we have had very few interruptions to service. When our...
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Loyalty, Relationship, Product
I am very happy with the product overall. There are little things, like the system needing updates...
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Operations
Doximity is updating the entire system, so training will improve with it. They currently have pretty...
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Product
I'm constantly recommending the solution. We can do the same thing with it that we do with other...
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Culture, Value
We were able to work with Doximity to come up with a licensing situation and package that works well...
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Product, Value
The integration with our EHR and Amion Physician Scheduling is amazing. When we were doing it, we...
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Operations
I have heard great things about the training that the vendor is offering now. They respond really...
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Product, Value
Doximity is easy to work with. We have a lot of integration with other scheduling programs that are...
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Relationship
Doximity is constantly looking for great solutions, and they are willing to work to see what we...
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Relationship
Doximity is really good at listening to us.
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Operations
I didn't really hear anybody complaining about the training program from Doximity, but I wouldn’t...
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Product
There is a lot about Amion Physician Scheduling that we would love to be different. The solution is...
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Loyalty, Relationship
I think Doximity is about to come out with a new platform, and I feel like as soon as they do, they...
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Loyalty, Product
We use Amion Physician Scheduling for our code alerts. It will get better with the next innovation...
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Operations, Product
We can't implement Amion Physician Scheduling into our EHR the way people use it. If we could drill...
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Value
With Amion Physician Scheduling, we get a lot for the amount of money that they charge us. Doximity...
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Product
I used Amion Physician Scheduling at a previous organization and was so impressed with the...
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Relationship
One thing I have been really happy with since we switched over to an enterprise-wide product is that...
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Operations, Product
Some of the modules that show up at the top of the editing calendar are not as user-friendly for a...
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Product
If I were talking to someone who was buying the product for the first time, I would tell them to...
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Relationship
The service Amion provides is great. I rarely have to escalate an issue that is not getting...
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Operations, Product
I really wish that Amion would provide more one-on-one training. That would be helpful. They rely on...
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Relationship
Amion Physician Scheduling just suits our needs. It is everything that our organization needs. I...
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Relationship, Product
We haven't had a lot of problems, but Amion has been really good about letting us know about...
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Product
Amion could improve their reporting. It would be great if they could add more features to the...
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Relationship
Amion’s customer service people are very supportive. Once I raise a ticket, they respond very...
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Operations
When Amion initially said that they were going to get rid of the desktop version of the system and...
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Product, Value
There is an option in the system where if we have something consecutive for a whole month, we can...
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Operations
If someone isn't familiar with Amion Physician Scheduling, the system isn't intuitive enough for...
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Relationship, Product
Some things might not be attainable at first, and they might take some time to develop and push...
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Relationship, Operations
Initially, when we first started with Amion, we didn't have a lot of support. However, since...
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Product, Value
Amion Physician Scheduling does support integration of care. Before we mandated its use, we had a...
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Product
The one thing with Amion Physician Scheduling that is not intuitive is that there is not a login....
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Operations
We have not had a ton of training for Amion Physician Scheduling, but once someone knows how to use...
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Culture, Value
Amion has gotten better about avoiding charging for every little thing since the acquisition....
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Product, Value
I don't know whether we have gotten any new technology from Amion. The app was the biggest new...
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Relationship, Operations
When we started using Amion Physician Scheduling more broadly, the Amion person we worked with was...
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Loyalty, Product
If the functionality could be completely incorporated into our EHR, we would quite frankly use that...
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Product
Amion Physician Scheduling works exactly how it is supposed to and is a functional product, but the...
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Relationship
There have been times when we have reached out to Amion with a concern, and since Amion Physician...
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Loyalty, Operations, Product
I think ease of use is what Amion is working on now with the new user interface because the...
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Loyalty, Relationship, Product
Right now, there are a lot of changes going on behind the scenes because Doximity purchased Amion a...
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Relationship
Amion has quality customer support. We have an assigned account representative with Amion because we...
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Operations
Amion’s training materials are very good. They have online tutorials that are helpful, so we can...
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Loyalty, Product
Amion Physician Scheduling is visible for staff members in the hospital who need to see who is on...
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Product
Amion Physician Scheduling works well. One thing that has been important is being able to run...
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Operations, Product
Amion needs to hold person-to-person training classes for the product. We would also like the...
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Product
The product is user-friendly. We can schedule any staff and then view who is on call. The system...
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Culture, Value
I support some other applications, and I have seen some vendors who tend to nickel-and-dime and...
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Relationship
Downtime is expected from any application, and anytime there is downtime with Amion Physician...
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Relationship, Operations
Especially in the past couple of years, Amion has definitely been willing to build things out of...
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Operations
With Amion Academy, Amion gave us modules and information that were helpful for training because...
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Relationship, Product
In the last few years, especially since joining Doximity, Amion has started to really catch up with...
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Loyalty, Operations, Product
Amion is coming out with a revamped interface, but currently, with the way Amion Physician...
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Product
Amion does a nice job of prepping their releases of Amion Physician Scheduling and making sure that...
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Loyalty, Product
There are some restrictions on the vendor's ability to have user-based fields in Amion Physician...
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Relationship
Amion’s support used to be very personal, and now it is just a phone tree. The support isn't quite...
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Culture, Value
Amion was very generous with their contract, and it was an enormous savings from our previous...
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Product
Amion Physician Scheduling is a solid product. In the many years we have had the system, we have had...
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Operations
Amion has become less personalized with their training. They have moved their training to almost all...
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Relationship, Operations
I don't really have any outstanding issues with Amion. They offer good training, and the product is...
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Product
Amion Physician Scheduling is not current technology from an end-user perspective when it comes to...
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Loyalty
The reason we went with Amion was the capability to integrate with our EHR. That is important for...
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Loyalty, Operations, Product
The current interface is pretty dated, but the vendor knows that and is working on it. The system is...
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Operations
Amion has a very good implementation services team. They bring a good implementation process...
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Operations
Amion’s training is strong. They have Amion Academy, and they follow that up with office hours,...
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Relationship
We have been extremely satisfied with the support from Amion. When we had support issues, the vendor...
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Loyalty, Relationship
I would recommend Amion; they are doing a very good job. They have worked very well with us and have...
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Relationship, Operations
With training, Amion is very engaged. What makes the training good is the small team that we work...
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Relationship
When we have hiccups along the way, the team we work with from Amion is very quick to work with us...
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Relationship, Product
One area where there could be some improvement would be with the two-way communication from the...
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Relationship
The support process with Amion is good. I really don't have to use their support a whole lot. The...
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Product
Amion Physician Scheduling is easy to use. The information boxes pop up on the page, and that makes...
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Loyalty, Product
When it comes to improvements to the quality of the product, a new interface would be important. I...
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Relationship
Amion has very good, top-notch customer service. Amion is very friendly, and they listen. They...
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Loyalty
Amion's system needs to be revamped, and Amion is working on a solution that I think they are saying...
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Culture
We had an invoice from Amion that was much higher than I was anticipating, without any real...
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Operations, Product
I have been using Amion's system for a long time, so it is easy for me now. The way the system's...
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Operations
A lot of training information was handed out for the system. Users can go online or call Amion, and...
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Product
One wish list item that I have for the system would be the ability to run a report in the calendar...
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Relationship
We had an issue in the system, and as luck would have it, we were having people come to survey the...
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Operations, Product
If someone asked us about Amion Physician Scheduling, I would tell them how it allows individuals to...
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Relationship
We can get in contact with most people at higher levels of Amion. Amion tries to keep all their...
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Relationship, Operations
I don't think Amion is very hands-on with any of the upgrades. They tell us what is coming, and that...
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Product
Amion has enterprise licenses, so we can onboard as many people as we want for the system. And some...
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Loyalty, Operations, Product
Amion's system is great for simpler departments, but more complex departments might find using it...
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Relationship
Amion responds right away whenever I have any kind of good or silly question. They are pretty good...
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Relationship, Product
Amion Physician Scheduling is a huge step forward from what we used to have. In the past, if we...
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Relationship
I pretty much have one person that I deal with. They are terrific. This happens very rarely, but if...
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Culture, Value
Given the price point and the service Amion provides, I absolutely would buy the solution again. I...
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Loyalty
We are excited to see the next upgrade that is coming. We have seen what it looks like, and it will...
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Culture
We signed up for a certain amount of time on our contract, and then Amion does extensions, but there...
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Commentary Summary
Comment Type Breakout