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ECG Management Consultants IT Planning and Assessment Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
ECG Management Consultants worked really closely with us. I appreciate the depth of expertise that...
ECG Management Consultants’ recommendations were very action-oriented. They set some clear...
The engagement with the vendor wasn't cheap, and we knew what system might have been better, but we...
I liked the ease and the ability to work with ECG Management Consultants' staff, and our point of...
I rate ECG Management Consultants’ quality of staff a little lower on this project because of maybe...
The recommendations that ECG Management Consultants provided were more generalized instead of...
ECG Management Consultants communicated well. They understood our business, and they did a great job...
Commentary Summary
Comment Type Breakout