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ECG Management Consultants Value-Based Care Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CEO/President

ECG Management Consultants is very experienced. They're a large national firm, but they don't always...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

ECG Management Consultants are very helpful as subject matter experts and thought partners to help...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

ECG Management Consultants are extremely available, responsive, and knowledgeable. They understand...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

ECG Management Consultants provided a great start for our team to take over the compensation...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

As a company, ECG Management Consultants is very experienced. They're one of the few companies in...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

What would have gotten ECG Management Consultants to exceed our expectations is the availability of...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

EGC Management Consultants did the work we wanted them to do, and it was priced fairly.

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

ECG Management Consultants is definitely very proactive about emerging healthcare issues, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We used ECG Management Consultants in the last project to evaluate what we currently do, and they...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Director

ECG Management Consultants is very helpful because if I haven't responded in a while, they follow up...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

One of the best aspects of ECG Management Consultants and our relationship with them is that we work...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We did not consider any other firms because ECG Management Consultants understands our model, and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

One of the best highlights is that ECG Management Consultants has such a breadth of knowledge of...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

My whole world is payer contracting, and having someone from ECG Management Consultants with such a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Our ECG Management Consultants account manager is very responsive and knowledgeable. They're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

What ECG Management Consultants could improve is their pricing. They're so expensive. It has been a...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Other C-Suite

By using ECG Management Consultants, we have had improved physician alignment and compliance.

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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Other C-Suite

ECG Management Consultants is priced high relative to their peers.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Other C-Suite

ECG Management Consultants has exceeded expectations relative to their peers. They are responsive...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

We interviewed ECG Management Consultants and another firm. Based on how the firm planned to conduct...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CEO/President

ECG Management Consultants accomplished the task that we hired them for. ECG Management Consultants'...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

ECG Management Consultants is very strong when it comes to account management because they want to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

ECG Management Consultants has limited insight into large health systems and generally operates...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CEO/President

ECG Management Consultants provided the outcome and output, but it wasn't very useful. The...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

 or  to see details.

CEO/President

From a contractual perspective, ECG Management Consultants met their obligation and returned an...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

COO

We have worked with ECG Management Consultants for many years. They deliver on all engaged projects...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Our partner at ECG Management Consultants is outstanding and the best. They are bright, capable,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The firm's whole team did great. We didn't look at any other firms; we went straight to ECG...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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COO

ECG Management Consultants has been great to work with on the managed care side. They collaborate...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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COO

Working with ECG Management Consultants has helped us better position ourselves with payers to...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Analyst/Coordinator

The major value driver with ECG Management Consultants' service is their knowledgeable consultants,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The firm provided timely updates on the progress of the analysis and was always available to discuss...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

ECG Management Consultants has great knowledge. The way they have demonstrated their knowledge is by...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

I have worked with a number of firms that do this work, and this has been the best experience I have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

ECG Management Consultants delivers business enterprise valuations and commercially reasonable...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

ECG Management Consultants has quality professionals with a deep bench of talent.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

ECG Management Consultants was good at doing precisely what I asked them to do, but they didn't...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The only thing keeping me from being extremely satisfied with ECG Management Consultants was that...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

ECG Management Consultants was very experienced. They were able to bring in knowledge that they had...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Like other organizations in this space, ECG Management Consultants can provide some data that...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

The one area that I think just takes ECG Management Consultants maybe a bit of time is really...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

ECG Management Consultants does a lot for us. They are very well organized. They are good at...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

ECG Management Consultants is very responsive to the questions and analyses that we ask them to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

ECG Management Consultants has been super responsive and flexible. Clearly, we are a client that is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Our organization considered using another firm, and they had actually done some preliminary work...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Our work has grown so much in scope. The primary contact at ECG Management Consultants is not as...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ECG Management Consultants has a high-caliber team. They have subject matter experts in the provider...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

When it comes to charges, ECG Management Consultants is pretty reasonable about things. In addition...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

 or  to see details.

Director

We didn't consider any other firms. ECG Management Consultants has been exceptional, so we haven't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

ECG Management Consultants has a long-term lens. That has been good because we have a long-term lens...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ECG Management Consultants exceeds my expectations. Even with all of the random things that we deal...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CEO/President

We have used other firms in the past and haven't necessarily been happy with what they have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

ECG Management Consultants completed the work within the promised time frame, and that was helpful....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We are working with ECG Management Consultants to identify opportunities for the contracts that are...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

ECG Management Consultants is always available and consistently meets our tight turnaround times. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

ECG Management Consultants is a significant investment. But if their work helps generate a certain...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

ECG Management Consultants follows a methodical process with exceptional attention to detail....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ECG Management Consultants brings a wealth of knowledge and strategically assigns the right people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

If I were to suggest one improvement to ECG Management Consultants, it would be during the initial...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

ECG Management Consultants are the benchmark and the proxy model when compared with other firms. ECG...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

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