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eClinicalWorks PM Commentary
Filtered view: (11-75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Value

eClinicalWorks PM is expensive. If we want something out of the ordinary, the vendor will sometimes...

Dec 2025
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Director

Product

If an organization is starting to use AI to look at trends and pull data, eClinicalWorks PM may not...

Dec 2025
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Director

Relationship

eClinicalWorks keeps their promises, but they aren't as timely about that as other vendors are....

Dec 2025
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Director

Relationship, Value

eClinicalWorks has a massive development budget. They are very heavy into development, and they...

Nov 2025
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Director

Operations

eClinicalWorks PM works pretty well if it is built correctly, but the implementation of it was...

Nov 2025
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Director

Relationship

We know many of eClinicalWorks’ higher-ups, and they make sure we have direct access to developers...

Nov 2025
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CEO/President

Loyalty

We were doing intake, scheduling, and patient engagement with a third-party vendor. One reason we...

Nov 2025
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CEO/President

Product

The biggest benefits of using multiple solutions from eClinicalWorks have been some core...

Nov 2025
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Manager

Relationship, Product

eClinicalWorks has traditionally done a nice job of pushing technology out to patients so that they...

Sep 2025
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Manager

Relationship, Product

eClinicalWorks doesn't keep their promises, especially when it comes to product quality....

Sep 2025
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Manager

Relationship

Executive involvement is our fundamental issue with eClinicalWorks. I just feel like I have...

Sep 2025
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Analyst/Coordinator

Loyalty, Product

We would really like someone to help us map the structured fields in the metrics that change every...

Apr 2025
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Analyst/Coordinator

Product

I generate a lot of reports out of the system, and I have found that the system is extremely easy to...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

We need to be able to do bidirectional texting with patients so that we can communicate with them...

Apr 2025
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Analyst/Coordinator

Operations

We need a lot more training on quality with the metrics, dashboards, and mapping of different things...

Apr 2025
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Analyst/Coordinator

Culture, Value

eClinicalWorks offers optional features that can increase our ability to provide better value-based...

Apr 2025
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VP/Other Executive

Relationship, Operations

My frustration with eClinicalWorks is on the staffing side. They have so many people that are...

Apr 2025
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VP/Other Executive

Operations

eClinicalWorks' system is complicated and takes some time to learn. Also eClinicalWorks' training...

Apr 2025
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VP/Other Executive

Relationship

Our eClinicalWorks contact is a traditional client success person, and they are empowered to help us...

Apr 2025
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CEO/President

Value

eClinicalWorks is not wedded to us in any way. I would like to see eClinicalWorks cut the...

Jan 2025
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CEO/President

Operations

The training is all online now, so eClinicalWorks doesn't really provide much training. I wasn't...

Jan 2025
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CEO/President

Product

We migrated to the cloud, so upgrades are automatic with eClinicalWorks' solution. That makes it...

Jan 2025
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Manager

Product

If people are willing to learn eClinicalWorks PM, the system is very easy to use. The front desk and...

Jan 2025
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Manager

Value

I like the healow payment features of eClinicalWorks PM. They make it very easy for a patient to...

Jan 2025
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Manager

Operations

I would like more practice-specific training for eClinicalWorks PM. eClinicalWorks trains users...

Jan 2025
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Manager

Relationship

eClinicalWorks seems very invested in our organization's goals. The fact that they are even willing...

Jan 2025
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Manager

Loyalty, Product

eClinicalWorks PM has some analytics capabilities and KPI reporting. Those are things that we are...

Jan 2025
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Manager

Relationship, Product

In eClinicalWorks PM, release notes are hard to find for upgrades or patches, and sometimes they...

Jan 2025
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Manager

Product

eClinicalWorks keeps their promises. It just may take them a long time to deliver. In eClinicalWorks...

Jan 2025
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