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eClinicalWorks PM Commentary
Filtered view: (Over 75 Physicians)(Independent)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product, Value

I would absolutely not buy eClinicalWorks PM again. I would recommend the system for a small...

Feb 2025
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(0)
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Director

Relationship

Our executives have a direct line to eClinicalWorks' executives, and they meet frequently.

Feb 2025
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Director

Relationship, Product

eClinicalWorks doesn't keep all of their promises. The system wasn't made for our specialty....

Feb 2025
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(0)
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Director

Product

There isn't a lot of forethought with the overall eClinicalWorks PM system, and the vendor doesn't...

Feb 2025
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(0)
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Director

Loyalty

We recently acquired a practice that used eClinicalWorks PM. Transferring the PM system to our tax...

Jan 2025
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(0)
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Director

Product

The system functions well. My billing side really likes it. eClinicalWorks PM is their preferred...

Jan 2025
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Director

Relationship, Product

We have had issues with getting errors fixed when it comes to the integrations with the...

Jan 2025
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Director

Relationship, Operations

eClinicalWorks doesn't really offer training. Customers have to have a problem and then ask....

Jan 2025
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CIO

Relationship, Operations, Product

eClinicalWorks intentionally doesn’t give their customers time to validate upgrades. They have some...

Jan 2025
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(0)
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CIO

Relationship, Product

eClinicalWorks is excellent at integration. They do a great job with interoperability in a very...

Jan 2025
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(0)
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CIO

Relationship

I really do actually love eClinicalWorks. They are great, but I know what I bought. They are not...

Jan 2025
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(0)
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CIO

Relationship, Product

eClinicalWorks releases a lot of half-baked products. They routinely make things available that just...

Jan 2025
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Manager

Relationship, Product

eClinicalWorks is meeting our integration goals because everybody is able to put in input to improve...

Jul 2024
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(0)
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Manager

Product

When we have to cancel an appointment and the patient reads the note about that, it would be nice if...

Jul 2024
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Manager

Product

eClinicalWorks has added a couple of patient experience platforms, and we should have better control...

Jul 2024
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(0)
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Manager

Operations

eClinicalWorks doesn’t do the training. Everything is done through a third-party learning platform,...

Jul 2024
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(0)
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Director

Culture, Relationship, Product

eClinicalWorks will offer or promote a lot of functionality that they promise is coming, but then it...

May 2024
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Director

Operations

A lot of eClinicalWorks’ training isn't very proactive. They have a user portal, and they offer...

May 2024
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Director

Value

For eClinicalWorks PM, eClinicalWorks charges for every little thing. They have moved toward having...

May 2024
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(0)
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Director

Relationship, Value

I like that eClinicalWorks offers PM optimization. They will put us in touch with somebody, and of...

May 2024
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