eClinicalWorks PM Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture
eClinicalWorks sold us a system that doesn't do what we expected it to do. We have worked with the...
Login or Create an Account to see details.
Relationship, Product
There are some difficulties with eClinicalWorks PM. The change management from eClinicalWorks isn’t...
Login or Create an Account to see details.
Operations, Product
Our eClinicalWorks PM implementation was an absolute disaster. Overall, eClinicalWorks is not great...
Login or Create an Account to see details.
Relationship
Customer support is extremely variable with eClinicalWorks. We sometimes get the right person and...
Login or Create an Account to see details.
Product
With eClinicalWorks PM, we have to use a third-party clearinghouse because eClinicalWorks PM does...
Login or Create an Account to see details.
Product
eClinicalWorks needs to simplify some of the setup items in the PM system. One example is statements...
Login or Create an Account to see details.
Product, Value
In eClinicalWorks PM, we built in fee schedules, but the proper fee schedule does not always match...
Login or Create an Account to see details.
Product
I have heard that the regular version of eClinicalWorks PM is really good, and many of our practices...
Login or Create an Account to see details.
Operations
The training from eClinicalWorks was very quick. I was not directly involved in it, but I heard that...
Login or Create an Account to see details.
Value
eClinicalWorks charges us for everything. A unique challenge we have encountered is that we are on...
Login or Create an Account to see details.
Relationship, Product
eClinicalWorks really needs to listen to the pain points of the practices. We are the ones in the...
Login or Create an Account to see details.
Product, Value
The tangible benefit our organization realized by using multiple solutions from eClinicalWorks is...
Login or Create an Account to see details.
Product
eClinicalWorks’ API maturity is rapidly getting better, but it still lags significantly behind some...
Login or Create an Account to see details.
Relationship
If I need eClinicalWorks’ support people, I can always get them. There is definitely room for...
Login or Create an Account to see details.
Loyalty, Relationship, Product
eClinicalWorks has really leaned into AI, and that is a top priority. I like that when we have an...
Login or Create an Account to see details.
Culture, Relationship
eClinicalWorks makes a lot of promises, and that is both a good and bad thing. We have a pretty good...
Login or Create an Account to see details.
Loyalty
If we were hypothetically in the market for a new EHR or PM vendor, it would be hard to say who...
Login or Create an Account to see details.
Product, Value
Using multiple solutions from eClinicalWorks has improved our efficiency. eClinicalWorks PM provides...
Login or Create an Account to see details.
Loyalty
The decision to use third-party solutions rather than eClinicalWorks for some things was based on...
Login or Create an Account to see details.
Product
Our billing team really likes eClinicalWorks PM. It is their favorite system to work in. It is easy...
Login or Create an Account to see details.
Relationship, Product
We could use a little bit more support around insurance packages. We would like a database that...
Login or Create an Account to see details.
Relationship
eClinicalWorks reaches out too much. However, I have never met or talked to an executive. The people...
Login or Create an Account to see details.
Product
The scanning and filing in eClinicalWorks PM are very antiquated. There is very little automation....
Login or Create an Account to see details.
Loyalty
One of the reasons we decided to go with eClinicalWorks was so that we wouldn't have to use multiple...
Login or Create an Account to see details.
Relationship
My staff members have talked to top executives at eClinicalWorks, and our executives have talked...
Login or Create an Account to see details.
Culture, Relationship
We probably don't take advantage of everything new that comes out, but eClinicalWorks has several...
Login or Create an Account to see details.
Relationship
We have a strategic account manager who is assigned to our practice, and we have a good relationship...
Login or Create an Account to see details.
Value
I would buy eClinicalWorks again because of the price.
Login or Create an Account to see details.
Relationship
The vendor has a lot of offshore support people. If we talk to 10 people, the first 9 of them are...
Login or Create an Account to see details.
Value
We save a ton of money by using eClinicalWorks' suite of products. It is a lot simpler. I need fewer...
Login or Create an Account to see details.
Culture, Value
eClinicalWorks has delved into AI, and they want to charge for it. They aren't fixing normal things...
Login or Create an Account to see details.
Product
eClinicalWorks is overpromising and underdelivering on some key functionalities that we request,...
Login or Create an Account to see details.
Product, Value
A tangible benefit of using multiple solutions from eClinicalWorks is that they offer optimization...
Login or Create an Account to see details.
Relationship, Product
eClinicalWorks’ support for eClinicalWorks PM is pretty strong. And I think the end user finds...
Login or Create an Account to see details.
Product
Some of the workflows in eClinicalWorks PM can be a little cumbersome and click heavy. Things could...
Login or Create an Account to see details.
Relationship
We need a lot of communication to keep eClinicalWorks PM running. The vendor relies heavily on the...
Login or Create an Account to see details.
Operations, Product, Value
The most tangible benefit our organization has realized is with multiple solutions from...
Login or Create an Account to see details.
Operations, Product
I don’t do a ton of practice management, but the system is still very cluttered in terms of ease of...
Login or Create an Account to see details.
Product, Value
With the practice management, we get feedback in terms of our revenues and productivity, so that is...
Login or Create an Account to see details.
Relationship
eClinicalWorks' ongoing phone and web support is pretty good. They send a lot of emails when there...
Login or Create an Account to see details.
Product
One benefit of using multiple systems by the same vendor is the general integration into a seamless...
Login or Create an Account to see details.
Product, Value
I would absolutely not buy eClinicalWorks PM again. I would recommend the system for a small...
Login or Create an Account to see details.
Relationship
Our executives have a direct line to eClinicalWorks' executives, and they meet frequently.
Login or Create an Account to see details.
Relationship, Product
eClinicalWorks doesn't keep all of their promises. The system wasn't made for our specialty....
Login or Create an Account to see details.
Product
There isn't a lot of forethought with the overall eClinicalWorks PM system, and the vendor doesn't...
Login or Create an Account to see details.
Loyalty
We recently acquired a practice that used eClinicalWorks PM. Transferring the PM system to our tax...
Login or Create an Account to see details.
Product
The system functions well. My billing side really likes it. eClinicalWorks PM is their preferred...
Login or Create an Account to see details.
Relationship, Product
We have had issues with getting errors fixed when it comes to the integrations with the...
Login or Create an Account to see details.
Relationship, Operations
eClinicalWorks doesn't really offer training. Customers have to have a problem and then ask....
Login or Create an Account to see details.
​
Preferences