All Categories chevron icon Ambulatory & Post-Acute Care chevron icon Physician Practice Solutions chevron icon Practice Management

eClinicalWorks PM Commentary
Filtered view: (Over 75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Product

eClinicalWorks’ API maturity is rapidly getting better, but it still lags significantly behind some...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I need eClinicalWorks’ support people, I can always get them. There is definitely room for...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

eClinicalWorks has really leaned into AI, and that is a top priority. I like that when we have an...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

eClinicalWorks makes a lot of promises, and that is both a good and bad thing. We have a pretty good...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

If we were hypothetically in the market for a new EHR or PM vendor, it would be hard to say who...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

Using multiple solutions from eClinicalWorks has improved our efficiency. eClinicalWorks PM provides...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

The decision to use third-party solutions rather than eClinicalWorks for some things was based on...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Our billing team really likes eClinicalWorks PM. It is their favorite system to work in. It is easy...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

We could use a little bit more support around insurance packages. We would like a database that...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

eClinicalWorks reaches out too much. However, I have never met or talked to an executive. The people...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The scanning and filing in eClinicalWorks PM are very antiquated. There is very little automation....

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

One of the reasons we decided to go with eClinicalWorks was so that we wouldn't have to use multiple...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My staff members have talked to top executives at eClinicalWorks, and our executives have talked...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

We probably don't take advantage of everything new that comes out, but eClinicalWorks has several...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a strategic account manager who is assigned to our practice, and we have a good relationship...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

I would buy eClinicalWorks again because of the price.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor has a lot of offshore support people. If we talk to 10 people, the first 9 of them are...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

We save a ton of money by using eClinicalWorks' suite of products. It is a lot simpler. I need fewer...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

eClinicalWorks has delved into AI, and they want to charge for it. They aren't fixing normal things...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks is overpromising and underdelivering on some key functionalities that we request,...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

A tangible benefit of using multiple solutions from eClinicalWorks is that they offer optimization...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

eClinicalWorks’ support for eClinicalWorks PM is pretty strong. And I think the end user finds...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some of the workflows in eClinicalWorks PM can be a little cumbersome and click heavy. Things could...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We need a lot of communication to keep eClinicalWorks PM running. The vendor relies heavily on the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

The most tangible benefit our organization has realized is with multiple solutions from...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I don’t do a ton of practice management, but the system is still very cluttered in terms of ease of...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With the practice management, we get feedback in terms of our revenues and productivity, so that is...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks' ongoing phone and web support is pretty good. They send a lot of emails when there...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One benefit of using multiple systems by the same vendor is the general integration into a seamless...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would absolutely not buy eClinicalWorks PM again. I would recommend the system for a small...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our executives have a direct line to eClinicalWorks' executives, and they meet frequently.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

eClinicalWorks doesn't keep all of their promises. The system wasn't made for our specialty....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There isn't a lot of forethought with the overall eClinicalWorks PM system, and the vendor doesn't...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We recently acquired a practice that used eClinicalWorks PM. Transferring the PM system to our tax...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system functions well. My billing side really likes it. eClinicalWorks PM is their preferred...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have had issues with getting errors fixed when it comes to the integrations with the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

eClinicalWorks doesn't really offer training. Customers have to have a problem and then ask....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

As eClinicalWorks builds relationships with practices, they are always saying that things are an...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations, Product

eClinicalWorks intentionally doesn’t give their customers time to validate upgrades. They have some...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

eClinicalWorks is excellent at integration. They do a great job with interoperability in a very...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I really do actually love eClinicalWorks. They are great, but I know what I bought. They are not...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

eClinicalWorks releases a lot of half-baked products. They routinely make things available that just...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​