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eClinicalWorks PM Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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December 2022
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Commentary Summary

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User Commentary

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Director

Value

The vendor charges for every little module or every little thing that goes along with the practice...

Apr 2024
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(0)
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Director

Product

The vendor needs to do better with their patient engagement tools and update their UI. The PM side...

Apr 2024
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Director

Operations

The vendor's training may not necessarily be timely, but I think their university materials could...

Apr 2024
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(0)
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Director

Relationship

If we are talking about web support, the vendor's overall support is not good. Our account managers...

Apr 2024
||
(0)
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CIO

Culture, Value

The vendor is very up front about their costs. There have been times when we have gotten a bill from...

Dec 2023
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(0)
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CIO

Operations

We don't really use the vendor's training. We use our own training. The vendor's training is...

Dec 2023
||
(0)
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CIO

Relationship

The vendor's support isn't good. They play the delay game. I have been managing IT vendors for...

Dec 2023
||
(0)
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Director

Operations

The implementation was rough. We ended up having to get an outside company to do our billing. Our...

Nov 2023
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(0)
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Director

Product

If everything works like it is supposed to work, eClinicalWorks PM is awesome. We have problems...

Nov 2023
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(0)
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Director

Loyalty, Product

One thing that we are working on right now is that eClinicalWorks' system can only handle claims...

Nov 2023
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(0)
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Director

Product

The product works well for scheduling, and it integrates well with other solutions.

Oct 2023
||
(0)
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Director

Relationship, Operations

eClinicalWorks could provide more on-site support or remote training during the first few months of...

Oct 2023
||
(0)
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Director

Product

eClinicalWorks PM is easy to use. It is transparent, and it allows us to move between posting...

Oct 2023
||
(0)
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Director

Value

I don't feel like eClinicalWorks necessarily nickel-and-dimes us, but if users want anything other...

Oct 2023
||
(0)
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Director

Relationship

The vendor's support people aren't particularly responsive. Something we often see with the vendor's...

Oct 2023
||
(0)
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Director

Relationship

We have account managers from eClinicalWorks, but they are sometimes difficult to get ahold of. If...

Oct 2023
||
(0)
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Director

Product

I would like to have the ability to view a larger number of clinics for our schedulers. The product...

Oct 2023
||
(0)
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Director

Relationship

Every so often, the vendor will promise us that something will be fixed in a future version of the...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The biggest strength of eClinicalWorks PM is the fact that it is integrated fully with...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

There is an out-of-office feature that eClinicalWorks just enabled for the latest version of...

Oct 2023
||
(0)
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CEO/President

Product

Using the product, we can pretty much create our own ad hoc reports. We can use canned reports, but...

Sep 2023
||
(0)
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Director

Product

I like that eClinicalWorks PM is integrated with the clinical component, and the integration works well....

Jul 2023
||
(0)
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Director

Relationship, Operations

eClinicalWorks doesn’t proactively reach out to help us optimize workflows; we have to reach out to...

Jul 2023
||
(0)
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CEO/President

Relationship

eClinicalWorks often talks about the improvements that are going to come, but those improvements...

May 2023
||
(0)
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CEO/President

Product

eClinicalWorks PM has been good, but there are vestiges of things that stay in long after they are...

May 2023
||
(0)
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