eClinicalWorks PM Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Operations
eClinicalWorks was prepared for training, and they did a good job of setting up and getting ready...
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Relationship
eClinicalWorks has been very responsive. They are a big company. The key is to find the right person...
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Relationship, Operations
eClinicalWorks has a lot of meetings and a lot of people. It is hard to keep up with them. A couple...
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Culture
eClinicalWorks sold us a system that doesn't do what we expected it to do. We have worked with the...
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Relationship, Product
There are some difficulties with eClinicalWorks PM. The change management from eClinicalWorks isn’t...
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Operations, Product
Our eClinicalWorks PM implementation was an absolute disaster. Overall, eClinicalWorks is not great...
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Relationship
Customer support is extremely variable with eClinicalWorks. We sometimes get the right person and...
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Product
With eClinicalWorks PM, we have to use a third-party clearinghouse because eClinicalWorks PM does...
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Product
eClinicalWorks needs to simplify some of the setup items in the PM system. One example is statements...
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Product, Value
In eClinicalWorks PM, we built in fee schedules, but the proper fee schedule does not always match...
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Product
I have heard that the regular version of eClinicalWorks PM is really good, and many of our practices...
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Operations
The training from eClinicalWorks was very quick. I was not directly involved in it, but I heard that...
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Value
eClinicalWorks charges us for everything. A unique challenge we have encountered is that we are on...
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Relationship, Product
eClinicalWorks really needs to listen to the pain points of the practices. We are the ones in the...
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Product, Value
The tangible benefit our organization realized by using multiple solutions from eClinicalWorks is...
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Product
eClinicalWorks’ API maturity is rapidly getting better, but it still lags significantly behind some...
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Relationship
If I need eClinicalWorks’ support people, I can always get them. There is definitely room for...
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Loyalty, Relationship, Product
eClinicalWorks has really leaned into AI, and that is a top priority. I like that when we have an...
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Culture, Relationship
eClinicalWorks makes a lot of promises, and that is both a good and bad thing. We have a pretty good...
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Loyalty
If we were hypothetically in the market for a new EHR or PM vendor, it would be hard to say who...
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Product, Value
Using multiple solutions from eClinicalWorks has improved our efficiency. eClinicalWorks PM provides...
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Loyalty
The decision to use third-party solutions rather than eClinicalWorks for some things was based on...
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Product
Our billing team really likes eClinicalWorks PM. It is their favorite system to work in. It is easy...
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Relationship, Product
We could use a little bit more support around insurance packages. We would like a database that...
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Relationship
eClinicalWorks reaches out too much. However, I have never met or talked to an executive. The people...
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Product
The scanning and filing in eClinicalWorks PM are very antiquated. There is very little automation....
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Loyalty
One of the reasons we decided to go with eClinicalWorks was so that we wouldn't have to use multiple...
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Relationship
My staff members have talked to top executives at eClinicalWorks, and our executives have talked...
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Culture, Relationship
We probably don't take advantage of everything new that comes out, but eClinicalWorks has several...
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Relationship
We have a strategic account manager who is assigned to our practice, and we have a good relationship...
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Value
I would buy eClinicalWorks again because of the price.
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Relationship
The vendor has a lot of offshore support people. If we talk to 10 people, the first 9 of them are...
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Value
We save a ton of money by using eClinicalWorks' suite of products. It is a lot simpler. I need fewer...
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Culture, Value
eClinicalWorks has delved into AI, and they want to charge for it. They aren't fixing normal things...
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Product
eClinicalWorks is overpromising and underdelivering on some key functionalities that we request,...
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Product, Value
A tangible benefit of using multiple solutions from eClinicalWorks is that they offer optimization...
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Relationship, Product
eClinicalWorks’ support for eClinicalWorks PM is pretty strong. And I think the end user finds...
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Product
Some of the workflows in eClinicalWorks PM can be a little cumbersome and click heavy. Things could...
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Relationship
We need a lot of communication to keep eClinicalWorks PM running. The vendor relies heavily on the...
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Operations, Product, Value
The most tangible benefit our organization has realized is with multiple solutions from...
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Operations, Product
I don’t do a ton of practice management, but the system is still very cluttered in terms of ease of...
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Product, Value
With the practice management, we get feedback in terms of our revenues and productivity, so that is...
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Relationship
eClinicalWorks' ongoing phone and web support is pretty good. They send a lot of emails when there...
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Product
One benefit of using multiple systems by the same vendor is the general integration into a seamless...
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Commentary Summary
Comment Type Breakout