Filters
ECP (Assisted Living/Memory Care) Commentary
Filtered view: All
Subject Expert
Jackson Tate
VP of Engagement
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
ECP's support is fantastic. Everyone that we talk to is phenomenal. That is kind of sad, but that is...
It has been years since we did our initial training for the system, but the vendor has done a good...
ECP does a really good job of listening to their customers. If there is something that we need, the...
I like ECP's system. ECP developed it specifically for assisted living. The vendor has really stayed...
We had some issues with negotiating contracts with ECP.
The vendor's support was a big selling point. ECP has a 24/7 support line that our staff members can...
ECP's system was pretty good for what we were looking for. We didn't want a full EHR solution,...
Commentary Summary
Comment Type Breakout