Facility-Based Post–Acute Care 2022
10 November 22
| Cimone Smith and Paul Hess
The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
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VP/Other Executive
Loyalty, Product
Our experience with ECP has been really positive. We have just rolled...
VP/Other Executive
Loyalty, Product
It would have been great if ECP had had a system that we could have...
VP/Other Executive
Loyalty, Product
I am really excited about some AI things that ECP has coming up, but I...
VP/Other Executive
Relationship
With ECP's system, the ease of use for end users is hands-down the...
CEO/President
Product
I have zero problems with ECP. I don't really have contact with them....
Director
Loyalty
ECP is in our long-term plans because it would be way too much of a...
Director
Product
A while ago, when we did an upgrade, we all went without services for...
Director
Relationship
ECP keeps their promises for the most part. There are some updates...
Director
Product
We want to use the vendor's community relations management portion of...
Director
Operations
I like the vendor's knowledge-based training, but their university...