Facility-Based Post–Acute Care 2022
10 November 22
| Cimone Smith and Paul Hess
The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
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Director
Relationship, Product
ECP is very easy to use. We continue to like it, and the vendor...
Director
Product
There are still things I need ECP to do that it doesn't do. I can’t...
Director
Relationship
ECP actually does a really good job of providing support when I have...
VP/Other Executive
Loyalty, Product
Our experience with ECP has been really positive. We have just rolled...
VP/Other Executive
Loyalty, Product
It would have been great if ECP had had a system that we could have...
VP/Other Executive
Loyalty, Product
I am really excited about some AI things that ECP has coming up, but I...
VP/Other Executive
Relationship
With ECP's system, the ease of use for end users is hands-down the...
CEO/President
Product
I have zero problems with ECP. I don't really have contact with them....
Director
Loyalty
ECP is in our long-term plans because it would be way too much of a...
Director
Product
A while ago, when we did an upgrade, we all went without services for...