ECP (Assisted Living/Memory Care) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship, Product

ECP is very easy to use. We continue to like it, and the vendor continues to listen to us and make...

Jul 2025
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Director

Product

There are still things I need ECP to do that it doesn't do. I can’t run some reports that I would...

Jul 2025
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Director

Relationship

ECP actually does a really good job of providing support when I have to call their support people....

Jul 2025
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VP/Other Executive

Loyalty, Product

Our experience with ECP has been really positive. We have just rolled out a point-of-sale system,...

Mar 2025
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VP/Other Executive

Loyalty, Product

It would have been great if ECP had had a system that we could have used for certain documents...

Mar 2025
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VP/Other Executive

Loyalty, Product

I am really excited about some AI things that ECP has coming up, but I haven't seen those things...

Mar 2025
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VP/Other Executive

Relationship

With ECP's system, the ease of use for end users is hands-down the best feature of the product. We...

Mar 2025
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CEO/President

Product

I have zero problems with ECP. I don't really have contact with them. With my background, I can just...

Aug 2024
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Director

Loyalty

ECP is in our long-term plans because it would be way too much of a hassle to switch vendors. The...

Jul 2024
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Director

Product

A while ago, when we did an upgrade, we all went without services for many hours because everything...

Jul 2024
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Director

Relationship

ECP keeps their promises for the most part. There are some updates that we have asked for that we...

Jul 2024
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Director

Product

We want to use the vendor's community relations management portion of the product, but it needs to...

Jul 2024
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Director

Operations

I like the vendor's knowledge-based training, but their university training in the program is kind...

Jul 2024
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