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ECP (Assisted Living/Memory Care) Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Loyalty, Product

Our experience with ECP has been really positive. We have just rolled out a point-of-sale system,...

Mar 2025
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(0)
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VP/Other Executive

Loyalty, Product

It would have been great if ECP had had a system that we could have used for certain documents...

Mar 2025
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(0)
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VP/Other Executive

Loyalty, Product

I am really excited about some AI things that ECP has coming up, but I haven't seen those things...

Mar 2025
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VP/Other Executive

Relationship

With ECP's system, the ease of use for end users is hands-down the best feature of the product. We...

Mar 2025
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CEO/President

Product

I have zero problems with ECP. I don't really have contact with them. With my background, I can just...

Aug 2024
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Director

Loyalty

ECP is in our long-term plans because it would be way too much of a hassle to switch vendors. The...

Jul 2024
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Director

Product

A while ago, when we did an upgrade, we all went without services for many hours because everything...

Jul 2024
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Director

Relationship

ECP keeps their promises for the most part. There are some updates that we have asked for that we...

Jul 2024
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Director

Product

We want to use the vendor's community relations management portion of the product, but it needs to...

Jul 2024
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Director

Operations

I like the vendor's knowledge-based training, but their university training in the program is kind...

Jul 2024
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Perception
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The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.



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