Commentary Summary
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User Commentary
Relationship
The vendor does a good job. They have been really good to us, so I am happy with them. We have had...
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Relationship
The vendor has changed personnel quite a bit. Some of the key players that I used to work with are...
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Other Observations & Comments
We have had some increases in monthly rates, but that is to be expected. The product takes quite a...
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Implementation and Training
A couple of years ago, the vendor’s implementation services were better, but they have changed how...
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Interfacing and Integration
Our pharmacy system is not yet integrated with ECP's system. But for the integrations the vendor has...
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Functionality and Upgrades
The product quality is great. The system is very user friendly. The vendor is developing a couple of...
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Other Observations & Comments
The vendor executives used to be very involved. They have a new CEO, and he is a great guy, but I...
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Functionality and Upgrades
I really appreciate ECP. One of the things that they have rolled out is the dashboard system, and...
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Lessons Learned
If someone is using the system to its full capacity, it can absolutely improve resident outcomes and...
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Relationship
Our relationship with ECP has been very positive. If we have issues, the vendor is really good about...
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Other Observations & Comments
We do not hear a lot of our peers talking about ECP; maybe they need to get themselves out there and...
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Interfacing and Integration
When we send orders through to the pharmacy, they send the information through to ECP, but the...
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Service and Support
ECP is good about letting us know when they are upgrading things and letting us know that there are...
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Implementation and Training
ECP has so many training videos in the system, and that is great. If we cannot remember something or...
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Functionality and Upgrades
ECP has always been very responsive to us. We originally started off using their software just as an...
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Service and Support
When ECP first started out, they had almost a generic type of assessment, so we needed to have some...
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Lessons Learned
ECP's work is all done through internet access, so if our internet goes down, then we are up the...
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Other Observations & Comments
The company did quite a lot of research and talked to various sorts of vendors before we went with...
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Functionality and Upgrades
There is always room for improvement, but generally, we are very satisfied. The system seems very...
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Service and Support
ECP’s after-hours service team has always been responsive and will talk us through things. That is...
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Functionality and Upgrades
The vendor has done a great job overall and has been phenomenal to work with. I have used a lot of...
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Service and Support
We can get most health and wellness people to pick up the phone at ECP when we call, and they get...
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Implementation and Training
I am not aware of any ongoing training offered by ECP. The vendor sends updates now and then, but if...
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Functionality and Upgrades
It takes a lot of time to track certain things in the system. Getting an easy look at things is very...
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Functionality and Upgrades
We use a set care plan because a lot of things are always the same for everyone. Some things have...
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Functionality and Upgrades
ECP added a life story screen. There is a little icon for a person's life story, and we can put in...
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Functionality and Upgrades
Every single time I want to put in a note or an observation to a caregiver, I have to select the...
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Functionality and Upgrades
When we file a fall report in ECP's system, only the comment portion will show up in the observation...
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Functionality and Upgrades
Some of the upgrades have worked very well, but we are still having issues with other upgrades that...
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Functionality and Upgrades
If we were to move away from the system, our end users would be very angry with us. They love how...
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Service and Support
The vendor has really great customer service, and their people are really great to work with.
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