ECP (Assisted Living/Memory Care)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
I wouldn't recommend ECP. Right now, I would say our satisfaction will probably go down in the next...
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With ECP, we went from paper medication administration to an electronic process, which is much...
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ECP is the extended care professional software that we use to administer medications to our...
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I have had a lot of problems with ECP’s customer service. Initially, when I would have problems, I...
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Lately, there have been some updates that I haven't been aware of. Suddenly, my staff members will...
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Lately, I have been getting some emails about the training that ECP offers. I have attended a few of...
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The ECP app is horrible, and there have been updates made that I haven't been aware of. For our...
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ECP is quite user friendly and simple. When I am training someone new using the medication pass or...
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I like how ECP's system is not complicated. There are a lot of tabs. There are tabs for different...
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I like that we had new regulations for ECP's system and we were able to update the system so that it...
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We saw the clinical benefits of the solution immediately. We expected improved communication from...
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There is a version upgrade that we haven't converted to because the controlled-substance count...
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ECP's system is user friendly and intuitive. We can cross people over from independent-living status...
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ECP’s software is wonderful. Overall, getting through our day-to-day work without all the paperwork...
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During implementation, ECP did one-on-one meetings and group meetings with us to show us how to work...
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If I am having trouble and send ECP an email, their response is above and beyond. They walk us...
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We are more up to date with ECP's system. I can see whether somebody forgot to sign out for me. We...
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Our satisfaction might even go up in the future if ECP adds the ability to clock in and a better way...
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The assessments need a little improvement, but other than that, things are okay. Everybody is not...
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Our experience with the product we tried before ECP's system was hell. It was so difficult to input...
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I like that we can contact anybody from the vendor. For example, I have reached out to some of my...
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I would like to be able to turn off certain services so that the product can be catered to each...
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I love the product. The product meets our needs in many areas like passing medication, charting, and...
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The vendor looks into developing the product for us. They are willing to adapt things to meet the...
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The product doesn’t completely work as promoted. We were on some calls where the vendor said that...
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There have been times when we have called ECP for support, and the customer service person who has...
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Most of the time, we get a notification if ECP is going to be out for a few minutes or an hour due...
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Our overall outcomes with ECP are good. I like that the vendor has training programs that staff...
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There are a couple of providers that come to our communities with their own online portals that they...
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ECP is our only EMR. It has worked really well for us, and it is very customizable. Our assessment...
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One of the best things about the solution is that we can set up a large number of alerts, additional...
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The vendor is very upfront with their pricing. There aren't any surprise fees or things like that.
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The vendor's team has always been very responsive to our issues, and our issues have been few and...
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During our go-live, I remember gathering all of the patient data on our part. We had to input a lot...
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ECP has really good training. We can train ourselves, but the vendor is also always willing to do...
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We haven't done a lot of integration with the system. We haven't had a huge need for it. It would be...
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When the pandemic happened, the vendor responded pretty quickly with new features to track...
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The ECP system has been working well for us. We are using a lot of features in the system. We do our...
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There are a lot of things in the ECP system that I wish that staff members did not have access to....
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Every once in a while, I get advertisements for other programs. Before COVID-19, I sat in a few...
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ECP is easy to communicate with. They have grown alongside us, and there have been some struggles,...
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There have been some things that ECP has updated, and because of COVID-19, we were not totally aware...
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ECP has regular webinars and updates. They are good and short, and that is nice. The amount of...
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There are some things that I really want that ECP hasn't given me yet. I want to eliminate the text...
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ECP tries really hard to get in touch with me despite how difficult I am to get in touch with. ECP...
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I like ECP's system because it shows me everything and is self-explanatory. The system is really...
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To be honest, I liked everything about the training because ECP showed me everything I needed to get...
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I think ECP's system is the best way to go in terms of documentation for vitals, medications, and...
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The outcome we expected was that our staff would be able to keep the documentation on everything...
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Any time we have called ECP, they have tried to help and find solutions, but their help hasn't...
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Things pop up on the screen to tell us when there is going to be an update, but we never really know...
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ECP is meeting our needs and keeping track of all of our documentation. The only time things are...
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When I need to schedule something every other week, there isn’t just an easy way to do that. Once we...
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About 95% of the time, we don't need intervention from the vendor. Once in a blue moon, we will...
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The vendor could improve by having doctor groups, hospitals, and other things like that preloaded...
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We went with ECP because they are very easy to work with and are always willing to change whatever...
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I love that I can call ECP anytime, and they will solve whatever problem I am having. Even if they...
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ECP's system is an EMR that we use to chart and do nursing assessments for our residents. It...
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We definitely achieved what we wanted to achieve, and ECP keeps coming out with new things that we...
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I would highly recommend ECP. Companies that have a platform now that they aren't happy with would...
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The main outcome that we expected from implementing ECP's system was to provide excellent resident...
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We chose ECP's system because we acquired an organization that was using it, so when we looked at...
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ECP is a wonderful program. It tracks every aspect of medication management for us. We can take...
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It is very easy to train people on the system. There are some aspects of the system that are a...
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The vendor is constantly sending out opportunities for users to do training. They are always...
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Users can use the solution for their interchange when sending someone to the ER or urgent care. We...
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The system could have better interactions with our pharmacy when it comes to medication changes,...
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I would recommend the system to others. I am in the process of trying to recommend it to another...
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There are a few glitches in the system that I would love to see improved. Overall though, ECP is a...
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One of ECP's strengths is that they have a particular expert who deals with bigger customers. We...
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ECP's training was detailed, and our trainer was excellent and knew the system really well. ECP...
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ECP's customer support is second to none. Whenever we have an issue, ECP is right on it. They have...
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ECP is great at avoiding nickel-and-diming. In fact, we were grandfathered in on some of the costs....
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My organization had the solution when I joined, and we have just kept it. Most of our management...
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We are pretty satisfied with the solution's upgrades. There is a gold message that goes across the...
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The solution is easy to use. We basically just have to click a button. Since the pandemic, the...
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The vendor was able to modify one of our reports to be a certain plan. That has been super helpful...
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The solution prints everything. It needs an enhancement that allows us to select what we want to...
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ECP just recently redid their incident reporting form, so now there is a dropdown box where we can...
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ECP's system is easy to use. It saves a lot of time and can help us reduce a lot of documentation errors....
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ECP's program is good. We have used the program for a while, and we will continue to use it. We are...
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ECP does a lot of updates, and then they send out a general webinar for us to attend. But we are all...
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One of the system's strengths is the ease of use. The system is very user friendly, and that is...
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When we talk to our representative about what we wish we could do, they always put in a ticket...
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We have had some issues with ECP in the past. They have a team member function, but it is very basic...
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We really like the solution. It is very detailed. There are places to put all of our information...
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I use the solution every day, so it is very easy for me to navigate it. But when we hire new staff...
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We can upload documents in a resident's file in the solution. Those documents will go under...
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When we first got ECP, I was looking forward to using the solution instead of using binders. We...
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ECP really stepped up when the COVID-19 pandemic started. They were very quick to implement a...
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We used to work with a different vendor, but we weren't satisfied with what they were doing. ECP...
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