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ECP (Assisted Living/Memory Care)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship

Sometimes ECP’s response to questions could be more timely, like within a couple hours, but they...

Aug 2023
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Director

Product

ECP is very user friendly, especially for new people just coming on. The system is pretty intuitive....

Aug 2023
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Director

Relationship, Operations

ECP automatically lets us know when they do upgrades. They send out an email and put on top of the...

Jul 2023
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Director

Product

There are a lot of miscellaneous hiccups with ECP's system. I have used a lot of different eMAR...

Jul 2023
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Director

Relationship

We have a representative from ECP here, and they take a lot of things back to the developers from...

Jul 2023
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Director

Product

ECP is a very simple-looking product, and it is easy for the employees. I like how we can restrict...

Jul 2023
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Director

Relationship, Product

ECP is constantly working and coming out with new things. We just wish they would work a little harder....

Jul 2023
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Director

Relationship

ECP’s support is very good. They always answer, and they have always solved my problems.

Jul 2023
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Director

Relationship

Some of ECP’s higher-ups have switched a few times, and the vendor's owners from before were a lot...

Jul 2023
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Director

Value

Going electronic with ECP has saved us a ton of money and prevented a lot of errors from happening.

Jul 2023
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Director

Product

ECP’s filing system is terrible. If people are looking to be completely electronic and upload all of...

Jul 2023
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Operations

I think I would like to see more training from ECP. There is so much in the system that we can...

May 2023
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Product

I would like a spot in ECP that is set up for me to enter and keep track of appointments and...

May 2023
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Director

Relationship, Product

ECP always solves every problem for us.

Apr 2023
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Director

Product

When it comes to medication administration, it would be nice if the product could flag certain...

Apr 2023
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Director

Operations, Product

Overall, the vendor does a good job, and ECP works well for what we need. The product is pretty easy...

Feb 2023
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Manager

Relationship

The vendor does a good job. They have been really good to us, so I am happy with them. We have had...

Dec 2022
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Manager

Loyalty, Relationship

The vendor has changed personnel quite a bit. Some of the key players that I used to work with are...

Dec 2022
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Manager

Value

We have had some increases in monthly rates, but that is to be expected. The product takes quite a...

Dec 2022
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Manager

Operations

A couple of years ago, the vendor’s implementation services were better, but they have changed how...

Dec 2022
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Manager

Product

Our pharmacy system is not yet integrated with ECP's system. But for the integrations the vendor has...

Dec 2022
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Manager

Relationship, Product

The product quality is great. The system is very user friendly. The vendor is developing a couple of...

Dec 2022
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Manager

Relationship

The vendor executives used to be very involved. They have a new CEO, and he is a great guy, but I...

Dec 2022
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Director

Product

I really appreciate ECP. One of the things that they have rolled out is the dashboard system, and...

Dec 2022
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Director

Product, Value

If someone is using the system to its full capacity, it can absolutely improve resident outcomes and...

Dec 2022
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Director

Relationship

Our relationship with ECP has been very positive. If we have issues, the vendor is really good about...

Dec 2022
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Manager

Product

When we send orders through to the pharmacy, they send the information through to ECP, but the...

Nov 2022
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Manager

Relationship

ECP is good about letting us know when they are upgrading things and letting us know that there are...

Nov 2022
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Manager

Operations

ECP has so many training videos in the system, and that is great. If we cannot remember something or...

Nov 2022
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Manager

Relationship, Product

ECP has always been very responsive to us. We originally started off using their software just as an...

Nov 2022
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Manager

Relationship, Operations, Product

When ECP first started out, they had almost a generic type of assessment, so we needed to have some...

Nov 2022
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Manager

Product

ECP's work is all done through internet access, so if our internet goes down, then we are up the...

Nov 2022
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Manager

Loyalty, Relationship

The company did quite a lot of research and talked to various sorts of vendors before we went with...

Nov 2022
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Manager

Operations, Product

There is always room for improvement, but generally, we are very satisfied. The system seems very...

Nov 2022
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Manager

Relationship

ECP’s after-hours service team has always been responsive and will talk us through things. That is...

Nov 2022
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Director

Relationship, Product

The vendor has done a great job overall and has been phenomenal to work with. I have used a lot of...

Oct 2022
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Director

Relationship, Product

We can get most health and wellness people to pick up the phone at ECP when we call, and they get...

Oct 2022
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Director

Operations

I am not aware of any ongoing training offered by ECP. The vendor sends updates now and then, but if...

Oct 2022
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Director

Loyalty, Product

It takes a lot of time to track certain things in the system. Getting an easy look at things is very...

Oct 2022
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Director

Product, Value

We use a set care plan because a lot of things are always the same for everyone. Some things have...

Oct 2022
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Director

Product

ECP added a life story screen. There is a little icon for a person's life story, and we can put in...

Oct 2022
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Director

Loyalty, Product

Every single time I want to put in a note or an observation to a caregiver, I have to select the...

Oct 2022
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Director

Product

When we file a fall report in ECP's system, only the comment portion will show up in the observation...

Oct 2022
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