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ECP (Assisted Living/Memory Care) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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Director

Loyalty

ECP is in our long-term plans because it would be way too much of a hassle to switch vendors. The...

Jul 2024
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Director

Product

A while ago, when we did an upgrade, we all went without services for many hours because everything...

Jul 2024
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Director

Relationship

ECP keeps their promises for the most part. There are some updates that we have asked for that we...

Jul 2024
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Director

Product

We want to use the vendor's community relations management portion of the product, but it needs to...

Jul 2024
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Director

Operations

I like the vendor's knowledge-based training, but their university training in the program is kind...

Jul 2024
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Director

Relationship

ECP has really developed some great customer contact protocols. They have made an investment in...

Jan 2024
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Manager

Relationship, Product

ECP had some changes, and there was a major outage. That situation was a little difficult for our...

Dec 2023
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Manager

Relationship

ECP is very easy to work with, and their CEO is fantastic. When we were having issues, someone from...

Dec 2023
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Manager

Value

The ease of use for ECP is why we keep it. The price of ECP has gone up quite a bit over the years,...

Dec 2023
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Manager

Product

My one recommendation to ECP is when we have our incident reports and investigations, we should be...

Dec 2023
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Manager

Relationship, Operations, Product

What I appreciate about ECP is that when there are glitches in the system, they take care of things....

Dec 2023
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Manager

Relationship

ECP is very easy to work with. Their CEO, Adam, is fantastic. When we were having issues, some...

Dec 2023
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Manager

Loyalty, Relationship

What I appreciate about ECP is that they listen to us. They are good at communicating. When we feel...

Dec 2023
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Manager

Relationship

We have scheduled meetings with our representative. However, we probably email them back and forth...

Dec 2023
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Manager

Value

The costs have gone up quite a bit over the years, as I understand they need to, but ECP is good at...

Dec 2023
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Manager

Product, Value

There is a company that I'm looking at right now that is integrated with ECP, so I would like to...

Dec 2023
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Manager

Product

My one recommendation to ECP is that we be given the ability to go back and edit incident reports...

Dec 2023
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Manager

Relationship, Product

There have been quite a few glitches in the system that the vendor is working on, so it is not...

Dec 2023
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Director

Relationship

Sometimes ECP’s response to questions could be more timely, like within a couple hours, but they...

Aug 2023
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Director

Product

ECP is very user friendly, especially for new people just coming on. The system is pretty intuitive....

Aug 2023
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