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ECP (Assisted Living/Memory Care) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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Director

Relationship

ECP has really developed some great customer contact protocols. They have made an investment in...

Jan 2024
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Manager

Relationship, Product

ECP had some changes, and there was a major outage. That situation was a little difficult for our...

Dec 2023
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Manager

Relationship

ECP is very easy to work with, and their CEO is fantastic. When we were having issues, someone from...

Dec 2023
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Manager

Value

The ease of use for ECP is why we keep it. The price of ECP has gone up quite a bit over the years,...

Dec 2023
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Manager

Product

My one recommendation to ECP is when we have our incident reports and investigations, we should be...

Dec 2023
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Manager

Relationship, Operations, Product

What I appreciate about ECP is that when there are glitches in the system, they take care of things....

Dec 2023
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Manager

Relationship

ECP is very easy to work with. Their CEO, Adam, is fantastic. When we were having issues, some...

Dec 2023
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Manager

Loyalty, Relationship

What I appreciate about ECP is that they listen to us. They are good at communicating. When we feel...

Dec 2023
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Manager

Relationship

We have scheduled meetings with our representative. However, we probably email them back and forth...

Dec 2023
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Manager

Value

The costs have gone up quite a bit over the years, as I understand they need to, but ECP is good at...

Dec 2023
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Manager

Product, Value

There is a company that I'm looking at right now that is integrated with ECP, so I would like to...

Dec 2023
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Manager

Product

My one recommendation to ECP is that we be given the ability to go back and edit incident reports...

Dec 2023
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Manager

Relationship, Product

There have been quite a few glitches in the system that the vendor is working on, so it is not...

Dec 2023
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Director

Relationship

Sometimes ECP’s response to questions could be more timely, like within a couple hours, but they...

Aug 2023
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Director

Product

ECP is very user friendly, especially for new people just coming on. The system is pretty intuitive....

Aug 2023
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Director

Relationship, Operations

ECP automatically lets us know when they do upgrades. They send out an email and put on top of the...

Jul 2023
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Director

Product

There are a lot of miscellaneous hiccups with ECP's system. I have used a lot of different eMAR...

Jul 2023
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Director

Relationship

We have a representative from ECP here, and they take a lot of things back to the developers from...

Jul 2023
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Director

Product

ECP is a very simple-looking product, and it is easy for the employees. I like how we can restrict...

Jul 2023
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Director

Relationship, Product

ECP is constantly working and coming out with new things. We just wish they would work a little harder....

Jul 2023
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Director

Relationship

ECP’s support is very good. They always answer, and they have always solved my problems.

Jul 2023
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Director

Relationship

Some of ECP’s higher-ups have switched a few times, and the vendor's owners from before were a lot...

Jul 2023
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Director

Value

Going electronic with ECP has saved us a ton of money and prevented a lot of errors from happening.

Jul 2023
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Director

Product

ECP’s filing system is terrible. If people are looking to be completely electronic and upload all of...

Jul 2023
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Operations

I think I would like to see more training from ECP. There is so much in the system that we can...

May 2023
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Product

I would like a spot in ECP that is set up for me to enter and keep track of appointments and...

May 2023
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Director

Relationship, Product

ECP always solves every problem for us.

Apr 2023
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Director

Product

When it comes to medication administration, it would be nice if the product could flag certain...

Apr 2023
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