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ECP (Assisted Living/Memory Care) Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Relationship

ECP's support is fantastic. Everyone that we talk to is phenomenal. That is kind of sad, but that is...

Jan 2026
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VP/Other Executive

Operations

It has been years since we did our initial training for the system, but the vendor has done a good...

Jan 2026
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VP/Other Executive

Relationship

ECP does a really good job of listening to their customers. If there is something that we need, the...

Jan 2026
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VP/Other Executive

Loyalty, Product

I like ECP's system. ECP developed it specifically for assisted living. The vendor has really stayed...

Jan 2026
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Manager

Culture

We had some issues with negotiating contracts with ECP.

Jan 2026
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Manager

Relationship

The vendor's support was a big selling point. ECP has a 24/7 support line that our staff members can...

Jan 2026
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Manager

Product

ECP's system was pretty good for what we were looking for. We didn't want a full EHR solution,...

Jan 2026
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Director

Relationship, Product

ECP is very easy to use. We continue to like it, and the vendor continues to listen to us and make...

Jul 2025
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Director

Product

There are still things I need ECP to do that it doesn't do. I can’t run some reports that I would...

Jul 2025
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Director

Relationship

ECP actually does a really good job of providing support when I have to call their support people....

Jul 2025
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VP/Other Executive

Loyalty, Product

Our experience with ECP has been really positive. We have just rolled out a point-of-sale system,...

Mar 2025
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VP/Other Executive

Loyalty, Product

It would have been great if ECP had had a system that we could have used for certain documents...

Mar 2025
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VP/Other Executive

Loyalty, Product

I am really excited about some AI things that ECP has coming up, but I haven't seen those things...

Mar 2025
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VP/Other Executive

Relationship

With ECP's system, the ease of use for end users is hands-down the best feature of the product. We...

Mar 2025
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