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ECP (Assisted Living/Memory Care) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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CEO/President

Product

I have zero problems with ECP. I don't really have contact with them. With my background, I can just...

Aug 2024
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Director

Loyalty

ECP is in our long-term plans because it would be way too much of a hassle to switch vendors. The...

Jul 2024
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Director

Product

A while ago, when we did an upgrade, we all went without services for many hours because everything...

Jul 2024
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Director

Relationship

ECP keeps their promises for the most part. There are some updates that we have asked for that we...

Jul 2024
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Director

Product

We want to use the vendor's community relations management portion of the product, but it needs to...

Jul 2024
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Director

Operations

I like the vendor's knowledge-based training, but their university training in the program is kind...

Jul 2024
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Director

Relationship

ECP has really developed some great customer contact protocols. They have made an investment in...

Jan 2024
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