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ECP (Assisted Living/Memory Care) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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VP/Other Executive

ECP's support is fantastic. Everyone that we talk to is phenomenal. That is kind of sad, but that is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

It has been years since we did our initial training for the system, but the vendor has done a good...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

ECP does a really good job of listening to their customers. If there is something that we need, the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I like ECP's system. ECP developed it specifically for assisted living. The vendor has really stayed...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We had some issues with negotiating contracts with ECP.

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

The vendor's support was a big selling point. ECP has a 24/7 support line that our staff members can...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

ECP's system was pretty good for what we were looking for. We didn't want a full EHR solution,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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