ECP (Assisted Living/Memory Care)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

The vendor does a good job. They have been really good to us, so I am happy with them. We have had...

Dec 2022
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Manager

Relationship

The vendor has changed personnel quite a bit. Some of the key players that I used to work with are...

Dec 2022
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Manager

Other Observations & Comments

We have had some increases in monthly rates, but that is to be expected. The product takes quite a...

Dec 2022
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Manager

Implementation and Training

A couple of years ago, the vendor’s implementation services were better, but they have changed how...

Dec 2022
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Manager

Interfacing and Integration

Our pharmacy system is not yet integrated with ECP's system. But for the integrations the vendor has...

Dec 2022
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Manager

Functionality and Upgrades

The product quality is great. The system is very user friendly. The vendor is developing a couple of...

Dec 2022
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Manager

Other Observations & Comments

The vendor executives used to be very involved. They have a new CEO, and he is a great guy, but I...

Dec 2022
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Director

Functionality and Upgrades

I really appreciate ECP. One of the things that they have rolled out is the dashboard system, and...

Dec 2022
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Director

Lessons Learned

If someone is using the system to its full capacity, it can absolutely improve resident outcomes and...

Dec 2022
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Director

Relationship

Our relationship with ECP has been very positive. If we have issues, the vendor is really good about...

Dec 2022
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Manager

Other Observations & Comments

We do not hear a lot of our peers talking about ECP; maybe they need to get themselves out there and...

Nov 2022
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Manager

Interfacing and Integration

When we send orders through to the pharmacy, they send the information through to ECP, but the...

Nov 2022
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Manager

Service and Support

ECP is good about letting us know when they are upgrading things and letting us know that there are...

Nov 2022
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Manager

Implementation and Training

ECP has so many training videos in the system, and that is great. If we cannot remember something or...

Nov 2022
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Manager

Functionality and Upgrades

ECP has always been very responsive to us. We originally started off using their software just as an...

Nov 2022
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Manager

Service and Support

When ECP first started out, they had almost a generic type of assessment, so we needed to have some...

Nov 2022
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Manager

Lessons Learned

ECP's work is all done through internet access, so if our internet goes down, then we are up the...

Nov 2022
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Manager

Other Observations & Comments

The company did quite a lot of research and talked to various sorts of vendors before we went with...

Nov 2022
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Manager

Functionality and Upgrades

There is always room for improvement, but generally, we are very satisfied. The system seems very...

Nov 2022
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Manager

Service and Support

ECP’s after-hours service team has always been responsive and will talk us through things. That is...

Nov 2022
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Director

Functionality and Upgrades

The vendor has done a great job overall and has been phenomenal to work with. I have used a lot of...

Oct 2022
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Director

Service and Support

We can get most health and wellness people to pick up the phone at ECP when we call, and they get...

Oct 2022
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Director

Implementation and Training

I am not aware of any ongoing training offered by ECP. The vendor sends updates now and then, but if...

Oct 2022
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Director

Functionality and Upgrades

It takes a lot of time to track certain things in the system. Getting an easy look at things is very...

Oct 2022
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Director

Functionality and Upgrades

We use a set care plan because a lot of things are always the same for everyone. Some things have...

Oct 2022
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Director

Functionality and Upgrades

ECP added a life story screen. There is a little icon for a person's life story, and we can put in...

Oct 2022
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Director

Functionality and Upgrades

Every single time I want to put in a note or an observation to a caregiver, I have to select the...

Oct 2022
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Director

Functionality and Upgrades

When we file a fall report in ECP's system, only the comment portion will show up in the observation...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Some of the upgrades have worked very well, but we are still having issues with other upgrades that...

Jun 2022
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CEO/President

Functionality and Upgrades

If we were to move away from the system, our end users would be very angry with us. They love how...

Jun 2022
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CEO/President

Service and Support

The vendor has really great customer service, and their people are really great to work with.

Jun 2022
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