Elligint Population Health Management Suite (formerly HealthEC) Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
Things have been a little better recently just because HealthEC has upgraded the technology. There...
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Loyalty, Relationship
Sometimes I may need to prompt HealthEC, so that part could use a bit of tweaking, and they could be...
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Relationship, Operations, Product
It would be good to have someone from HealthEC send even a monthly update of different changes by...
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Loyalty, Relationship
HealthEC has gone through lots of leadership changes, but the new team is moving better. The...
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Operations
HealthEC has had trouble with implementing the product; success will depend on the final product.
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Loyalty, Relationship
The benefit of the doubt I will give HealthEC is that I do think in some other circumstances, they...
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Operations
When we had HealthEC do their training directly to our users, we found they lacked a lot of context....
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Operations, Product
In general, HealthEC did articulate really well what was going to be in the last upgrade. We had...
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Culture
Generally, HealthEC does not keep promises. What I mean by generally is that it feels like there is...
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Loyalty, Value
One thing we struggled with beyond platform configuration and flexibility was that we had no...
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Loyalty, Product
When we think about healthcare and all the different players, HealthEC doesn't have a solution to...
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Loyalty
Whether I would recommend the product to a peer sort of depends on the circumstance of where my peer...
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Loyalty, Operations
When I came on board, the VBC arm was pretty new. We were a young organization trying to figure...
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Relationship, Product
HealthEC does pull in the right people for us. I feel like we are working with the right levels....
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Relationship, Product
HealthEC is good with integration. They do try to meet us where we are. The opportunity for them to...
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Value
HealthEC’s stock keeping units (SKUs) are definitely delivered bit by bit. The vendor doesn't...
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Relationship
HealthEC was hacked and had a data breach, so we had a whole different issue with security, and...
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Loyalty, Product
We are on the current version of the system. The vendor pushes updates, and when the system needs...
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Operations
Our implementation of the system was terrible, and the vendor's education was really bad. We knew...
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Relationship
HealthEC's support is really good. Our project manager was consistent with regular meetings when we...
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Product
We experienced a major setback when HealthEC had a data breach. That hindered a lot of things. The...
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Product
I don't like the system. Its interface looks like it is stuck in the nineties. It is clunky and hard...
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Loyalty, Value
When we brought in HealthEC, their support and resources were much more aligned with what our goals...
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Relationship
We have regularly scheduled calls with HealthEC, and everybody on their team gets on. Our...
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Operations, Value
HealthEC implemented a particular dashboard, and the upgrade was wonderful. The dashboard is very...
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Relationship, Product
Our EMR doesn't really integrate with many other platforms. That has been our main problem or...
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Loyalty, Relationship, Product
There are a few pieces that HealthEC is working on. There are tasks that have been pending for the...
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Relationship, Operations, Value
I would tell others looking at HealthEC Population Health Management Suite that the platform is...
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Relationship, Operations
HealthEC has been wonderful, but maybe the one thing they could improve would be working on some of...
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Product
I need HealthEC to create an ability to look at a patient as a whole picture. We have lots of data...
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Product
I need a report from HealthEC that uses risk stratification to tell us when a patient has a certain...
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Relationship, Product
I would tell a friend right now that HealthEC has a great mastery of the data. I trust that they are...
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Relationship, Value
HealthEC needs to make their medical director a part of the team meetings with the practice and...
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Loyalty
My overall satisfaction with HealthEC in 12 months will either be high because we will still be with...
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Product, Value
I would suggest that HealthEC optimize the patient pullback. Sometimes patient searches take a while....
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Relationship
I think hands have changed, and some things have changed. I am not even sure who is who or what is...
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Relationship, Product
The vendor should foster more EMR relationships to better support us with integration. That is...
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Product, Value
We have achieved shared savings a lot of times, and this allows us to be a clinically integrated...
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Loyalty, Product, Value
We know that a lot of EMR systems can import certain aspects or certain pieces of information for...
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Relationship, Product, Value
HealthEC shines with risk adjustment and risk analysis. Their monetary projections are spot on. They...
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Operations
We didn’t have a well-organized implementation with HealthEC's system, but it was in the middle of...
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Product
HealthEC's system does a good job of aggregating the data into visual dashboards so that we can jump...
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Product, Value
Some EHRs make it difficult for interoperability in HealthEC Population Health Management Suite even...
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Operations
HealthEC had a lot of new people who were training me, but they were new to the system as well....
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Relationship
HealthEC has been great, and we have regular meetings because there is so much in the system that we...
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Relationship, Product
No product ever works as promised, but HealthEC Population Health Management Suite is much better...
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Loyalty, Value
HealthEC is looking at some things for certain organizations that would encompass a lot of things...
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Product
HealthEC Population Health Management Suite doesn’t have anything that says that something is out of...
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