Population Health Vendor Overview 2023
15 June 23
| Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted.
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
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Manager
Loyalty, Product
Some of the new technology the vendor is developing will be very...
Manager
Value
We had cost impacts, and the initial HL7 feed cost a lot of money to...
Manager
Product, Value
The solution supports our value-based programs. Our partners or...
Manager
Relationship
The firm was focused on funding some equity partners to help sustain...
Manager
Relationship
The vendor has implemented a new ticketing system, and it helps them...
Manager
Value
The vendor is expensive. When I have to export data and do all this...
Manager
Relationship, Product
I want the system to be more proactive. We get quarterly reports from...
Manager
Product
Overall, the tool is pretty easy to navigate. A lot of what I do is...
VP/Other Executive
Loyalty
We have been reducing our use of Elligint Population Health Management...
Director
Product
Things have been a little better recently just because HealthEC has...