Population Health Vendor Overview 2023
15 June 23
| Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted.
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
Latest Comments See all (48) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Director
Product
Things have been a little better recently just because HealthEC has...
Director
Loyalty, Relationship
Sometimes I may need to prompt HealthEC, so that part could use a bit...
Director
Relationship, Operations, Product
It would be good to have someone from HealthEC send even a monthly...
Physician
Loyalty, Relationship
HealthEC has gone through lots of leadership changes, but the new team...
Physician
Operations
HealthEC has had trouble with implementing the product; success will...
VP/Other Executive
Loyalty, Relationship
The benefit of the doubt I will give HealthEC is that I do think in...
VP/Other Executive
Operations
When we had HealthEC do their training directly to our users, we found...
VP/Other Executive
Operations, Product
In general, HealthEC did articulate really well what was going to be...
VP/Other Executive
Culture
Generally, HealthEC does not keep promises. What I mean by generally...
VP/Other Executive
Loyalty, Value
One thing we struggled with beyond platform configuration and...