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Interactive Patient Education Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
In Interactive Patient Education, we only get two free languages. It’s expensive to add a different...
On the patient education side of Elsevier, I can think of a lot of improvements that could be made....
I think Elsevier could create a community board where facilities across the United States could post...
Things with Elsevier are much better than last year. My main problem last year was that we went...
Elsevier is terribly expensive, and I don't know that we're receiving our money’s worth. I'm having...
Elsevier needs to find a way to make the format of their documents more friendly with better images....
I would buy Interactive Patient Education again based on the lack of other systems that meet our...
I have a few ideas for ways Elsevier can improve. Most of the time, their content is quite lengthy....
Elsevier lacks in title variability. There are handout packages that have pictures of elderly...
We've gotten improved patient compliance and access to educational materials with the implementation...
Interactive Patient Education isn't meant to be innovative. It's really delivering the service that...
Elsevier knows what their product is and is able to support it. They're top notch. The folks who did...
We rarely have issues with Interactive Patient Education. If there is content that we have a concern...
A lot of the documents in Interactive Patient Education are very long. I know the vendor intends for...
It seems like every new technology enhancement for Interactive Patient Education requires a cost or...
We have to import a large number of files with every update from Elsevier. Unfortunately, the...
I get passed around Elsevier's customer support people after describing my problem. In particular, I...
Elsevier’s aspiration to improve the product could be better. The ongoing clinical attention to the...
Overall, Interactive Patient Education is a good tool to have. Anyone who starts fresh with it gets...
Overall, Interactive Patient Education is pretty good. The solution does a great job of directing...
Interactive Patient Education is nice, specifically for things like our vaccine information sheets....
The importing process can be a little tedious and a bit of manual labor. Elsevier does between four...
We do utilize Elsevier's customer support email, and the quality of support depends on who we get to...
Sometimes it is difficult to understand what the changes are with each new version of Interactive...
We just met with Elsevier recently to review their latest platform and road map, and much of it is...
One thing we have been struggling with in Interactive Patient Education is that our video...
I work with an Elsevier key account director, and they connect me with the right person whenever I...
We have had some questions about the content in Interactive Patient Education. The material is...
Interactive Patient Education meets many of our needs. It offers a couple of formats, like videos...
As far as Interactive Patient Education is concerned, the most significant result is that we have...
Interactive Patient Education works like it is supposed to. I don't know that we get a lot of...
A wish-list item for Interactive Patient Education is the languages, and I know that is a...
Interactive Patient Education meets the needs of providing instructions and education to the...
The implementation went really well. The partnership with the vendor was stellar. I have no untoward...
The workflow for our ED providers was a challenge. I think the vendor has come up with a solution,...
The outcome we have seen from Interactive Patient Education is patient engagement in terms of...
Interactive Patient Education is fine overall. The only real concern is monitoring updates to ensure...
There was quite a bit of clunkiness early on with our implementation of Interactive Patient...
I don’t think our clinicians place enough emphasis on patient education. It tends to be an...
Interactive Patient Education is easy to use. A patient can either view materials through their...
Interactive Patient Education is pretty pricey. All of Elsevier's tools are pretty darn pricey.
Interactive Patient Education needs broader, easier access. It should be incredibly simple for...
When we upgrade Interactive Patient Education, it requires a significant amount of IT work to...
Commentary Summary
Comment Type Breakout