Patient Perspectives on Patient Engagement Technology 2022
26 May 22
| Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
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Nurse
Operations
The training for the solution is really good and clear cut. The...
Nurse
Product, Value
Prior to the PatientPass feature in Eslevier's patient education...
Director
Relationship, Operations
Elsevier has a great library of content, and they do a good job at...
Director
Relationship
The Elsevier team members are very helpful in sharing what they think...
Director
Relationship
I have a contact at Elsevier who is very quick to respond. They are...
Director
Product
We would like the patient’s education to be a little easier than...
Director
Operations, Product
Interactive Patient Education is easy for the patient to use because...
Director
Operations, Product
I use Interactive Patient Education primarily to load in our custom...
Director
Loyalty, Operations
It would be great if Elsevier had a training program. Right now, we...
Director
Operations, Product
The fact that Elsevier seems to review things frequently is a strength...