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Interactive Patient Education
Subject Expert
Trey Dye
Research Director
Subject Expert
Trey Dye
Research Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Proactive service (1-9)
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Loyalty
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Limited Data
Part of long-term plans (Yes|No)
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Would you buy again (Yes|No)
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Likely to recommend (1-9)
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Overall satisfaction (1-9)
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Forecasted overall satisfaction (1-9)
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Operations
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Quality of implementation (1-9)
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Quality of training (1-9)
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Ease of use (1-9)
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Product
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Supports integration goals (1-9)
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Overall product quality (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Relationship
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Value
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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Facility Type
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- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
- ALL customers must simultaneously be invited to participate, not a selected sub-group (unless approved by KLAS). Your KLAS representative MUST receive a copy of the invitation sent to client contacts.
- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (24) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Director
Relationship
We meet with one person at Elsevier when we need help, and they are...
Director
Product
We do have some integration in this solution, but I don’t think it is...
Director
Loyalty, Product
I like the number of languages that are available in Interactive...
Director
Operations, Product
I don't get a lot of information on this solution when there is an...
Analyst/Coordinator
Relationship
The vendor's customer service for Interactive Patient Education isn't...
Analyst/Coordinator
Operations, Value
Our learning management system doesn't mesh well with Interactive...
Analyst/Coordinator
Relationship
Interactive Patient Education is pretty easy to manage on the...
Analyst/Coordinator
Product, Value
Without Interactive Patient Education, it would be really hard for us...
Analyst/Coordinator
Operations
Elsevier's upgrades for the system aren't always straightforward. The...
Nurse
Operations
The training for the solution is really good and clear cut. The...