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User Commentary
Operations, Product
There are a lot of ways to do various things in the system. Our clinicians struggle with knowing the...
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Relationship, Product
I don't know that I would ever be a Community Connect partner again, but I would definitely be an...
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Relationship, Product
I know that Epic has made great progress. They have something called Garden Plot now, and that helps...
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Value
One advantage to being a Community Connect partner is that we have a subsidized product. We don't...
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Culture, Operations
There is stuff that our host site told us they could do, but our idea of how that stuff could be...
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Relationship
Getting support people on the phone for this solution is a struggle, but there is a chat feature...
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Relationship
With every meeting we are in, there are many people from Epic and our host site, and everybody is...
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Loyalty, Relationship, Product
I certainly think that Epic and our host site are trying to continue to innovate. Epic is updating...
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Product
We like that Community Connect EpicCare Ambulatory EHR allows us to see where patients have been....
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Loyalty, Product, Value
With Community Connect EpicCare Ambulatory EHR, we find that we can do more customization than we...
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Product
Community Connect EpicCare Ambulatory EHR is a great program, but the ease of use depends on the...
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Relationship, Product
The Community Connect solution is good. There is a lot more versatility in being able to work with...
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Operations
Our Epic Community Connect host has been amazing. The people are great, but their initial approach...
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Relationship
We have had good service in the past, but our Community Connect host has laid off most of their Epic...
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Product
Community Connect EpicCare Ambulatory EHR is easy to a certain degree, but it is very complex at the...
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Loyalty, Product
We have been talking about ticket scheduling, which is done via an order, and the order is usually...
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Product
Because our imaging systems are from different vendors than Epic, they are not integrating as well....
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Operations, Product
During a recent upgrade, there were a bunch of changes, and we were sent tip sheets, but the tip...
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Loyalty
Internally, we try to encourage using the system's messaging feature because that feature is pretty...
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Product
When it comes to integration, there is one thing that Epic is lacking, but they are promising it...
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Relationship
We don't have a lot of direct interactions with Epic. We mostly work with our host, but our host has...
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Relationship, Operations
When we have issues, they are with our host and not with Epic. We don't have direct integration...
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Operations, Product
Epic software is an easy choice when it comes to ease of use because so many people have been...
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Relationship
Epic has a solid help desk, and we have good access to people and very good support.
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Relationship
A lot of times, the vendor is already on top of changes in laws. They are aware of modifications or...
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Value
I would recommend Epic's system if someone could afford it. I hope that everyone who wants to can...
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Relationship
Epic won't deal with organizations if they are not of a certain size. Epic wouldn't take us as a...
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Operations
The training happened through our host, and they only trained us on the product because they said...
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Operations
The training materials that are available, such as the webinars, are all good.
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Product
We have done quite a few scope-of-work changes to add modules, and that has all gone pretty seamlessly....
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Relationship, Product
The model that Epic has set up with Community Connect is really flawed because it requires big...
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Value
Our host hasn’t nickel-and-dimed us, but they are preparing to for sure. We need something they are...
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Loyalty, Relationship
My satisfaction will be lower 12 months from today. Our host can't hire anybody in the community, so...
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Product, Value
The product is so overwhelmingly complicated and serves so many different purposes that it is a...
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Product, Value
The product is so complicated and such a massive burden to carry that it is not possible for even...
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Product
One of the Community Connect program’s biggest strengths is its ability to connect us with others....
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Relationship
Epic's tool is wonderful; although it is not always user friendly, it is always there to support us....
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Operations
We struggle to train people on the system. Our people have to be trained through our host site, but...
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Relationship
The support that we get from our host site varies. Sometimes, if our issue is very easy, our host...
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Loyalty, Relationship
Our host site is changing their support model. We have a BFF who we meet with on a regular basis,...
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Relationship
There has been a change in leadership at our host site, and there hasn't been a smooth handoff....
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Product
A lot of organizations in our community use Epic's systems, so we would like to be able to continue...
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Product
We have some issues with the system connecting with some of our existing equipment, and it takes us...
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Product
There are some population health things that we would love to be able to easily do, and we thought...
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Relationship
I have never asked our Community Connect host to promise us anything. We set timelines that are...
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Relationship
I love our Community Connect team. They are super helpful and responsive. If I needed something and...
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Relationship
Keeping promises has not been an issue, but our host doesn’t keep timelines 100% of the time. The...
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Operations
Our host site has great initial training, but the ongoing training could be a little more effective...
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Product
There are multiple ways to do the same thing in Epic's product. The product does amazing things, but...
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Relationship, Product
The host is great at delivering new technology to us. Overall, the product very much does what we...
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Product
Our ability to make changes to the product meets about 70%–75% of our needs. The issue is the setup....
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Relationship
We have access to our host's people, but they are not able to help us in a timely manner. We are...
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Relationship, Product
I would like our host to hire somebody who understands our type of organization. There are...
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Culture, Operations, Product
In terms of whether the product works as promoted, it is hard to know how the product works when...
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Relationship
The technical support from the host is limited because the individuals also have multiple other...
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Operations
Our host needs to streamline the process for helping external organizations to integrate within...
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Product
Community Connect EpicCare Ambulatory EMR is a good system. It is very in depth and has some really...
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Product
Community Connect EpicCare Ambulatory EMR can’t integrate with everybody’s specialty, but Epic is...
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Relationship
All of Epic’s support is excellent. If we call the helpline or go online and put in a ticket, the...
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Operations, Product
We had a really big upgrade in Community Connect EpicCare Ambulatory EMR, and I was hearing about...
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Operations, Product
One frustrating thing about Community Connect EpicCare Ambulatory EMR is that when somebody is...
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Operations
Epic’s training is very good. I sometimes feel like the training is overboard, but at least the Epic...
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Product
When we started with Community Connect EpicCare Ambulatory EMR, we were under the impression that it...
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Product
I like that the product is integrated into our host facility and other facilities so that we can see...
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Product
There are more reports now in the product, but I haven’t used them much. I have grown to like and...
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Relationship, Operations, Product
Sometimes the vendor rolls out upgrades that don’t really help us. I just get a little annoyed when...
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