Community Connect Commentary
Filtered view: (Small - 1-150 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
Epic forces upgrades on their customers, so we don't get too far behind. I think that customers...
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Loyalty
I would buy Community Connect EpicCare EHR again. We may have chosen a different hub organization,...
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Relationship, Operations
Epic does not reach out to us. They allow us to maximize our use of the EHR by having Epic UserWeb...
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Culture, Value
Epic does not avoid charging for every little thing. We are waiting for a statement of work from a...
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Product
Our hub organization keeps all their promises, but things are difficult. That is nothing against...
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Loyalty, Product
There are some outlier products we use that are not from Epic. We have a homegrown application that...
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Product
My only problem with Community Connect EpicCare EHR is that it is an acute-care-based system; it...
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Loyalty, Relationship, Operations, Product
We are excited to have Abridge integrated, but the lack of integration is due to our host. Our hub...
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Product
Community Connect EpicCare EHR's reporting could be improved; that is something that we are digging...
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Loyalty, Product
We are all in on Epic right now, and until we decide that needs to change, Epic is our plan for the...
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Value
Community Connect EpicCare EHR is pretty expensive, so I can’t give it the highest score for money’s...
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Operations
The initial training for Community Connect EpicCare EHR was fantastic, but it was configured and...
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Relationship
Sometimes we just have to keep after our Epic host for certain things that we may need. We piggyback...
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Product
Community Connect EpicCare EHR is much better than what we used to have. It is easy to read. With...
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Product
Things have been going pretty well with the system. It is a great product. Our providers really like...
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Relationship
Epic tends to release portions of a project in tiny steps. That is good, and it will get people in....
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Relationship, Value
Our Community Connect host is pretty good to work with. Some projects with them take a little longer...
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Relationship
A lot of our issues with the support team are just about communication. After hours, sometimes we...
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Product
With Epic's system, there are a lot of clicks, and that makes things tricky, especially with the...
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Operations
The implementation for Community Connect Resolute was not as good, but I think the host site has...
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Product, Value
The thing that is working well with Community Connect Resolute is its efficiency. Everything is so...
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Product, Value
I don't think it is either easy or hard to integrate third-party applications. If an integration...
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Relationship, Product
Community Connect EpicCare EHR has helped with transfers, and we can see where patients go and visit...
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Product
We used to have a third party that would do reports for us, and I had to take that data and submit...
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Relationship, Product
I would say that Epic as a whole is pretty good. Community Connect EpicCare EHR is a good model. I...
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Culture, Value
Our host site's charges are not as black and white as I would like them to be, but overall, they...
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Loyalty, Product
A lot of the tools that we use for third parties are for specific procedures and things like that....
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Relationship
Our host site outsourced a lot of their frontline tech support to an offshore group. The folks at...
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Operations
Our host site has moved entirely over to an online computer-based training approach. That approach...
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Relationship, Product
Our host site has a really high requirement for encryption. I can understand that in this market,...
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Loyalty, Relationship
Our host site's road map is constantly changing. Our host site will tell us that something will be...
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Operations, Product
Community Connect EpicCare EHR as a product is kind of the industry standard. One of Epic's...
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Loyalty, Product
We would go with the system again with the caveat that we would probably first look at a different...
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Loyalty, Relationship
Working with our host site will allow us to have a more streamlined approach to answering our...
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Operations
Our host site doesn't keep promises when it comes to the implementation of integrations. Our host...
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Relationship, Operations, Product
Epic is very streamlined in how they do their upgrades and in what is available to us one to three...
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Operations, Value
From an install perspective, we brought on additional revenue people to help with the implementation...
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Product
Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....
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Product
We are several months into using Community Connect Resolute, and our financials are still very rocky...
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Operations
Our initial training with our Epic host site was pretty rough, and we don’t get ongoing training...
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Operations
I never want to go through the process of implementation again. I don’t know that anybody is ever...
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Relationship
Epic has 24/7 customer support, but it is just structured a little bit differently than other...
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Relationship, Product
Community Connect EpicCare EHR is reliable; we have not had any issues with it. The drawback of...
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Loyalty, Value
We don't want to start pulling data from Community Connect EpicCare EHR yet, so we reach out to our...
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Product
It is a process when we want to integrate something. Some organizations are new to the acute space,...
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Relationship
With Community Connect, obviously, we are an affiliate of the host organization for that, so there...
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Loyalty, Relationship, Product
There are things we would like to pursue, and things are changing. Sometimes we want to pursue...
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Product
An improvement I would like to see would be making sure that everything is appropriately working in...
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Relationship
Our host organization keeps all their promises, but they might not call something a promise. They...
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Relationship, Product
Our host organization doesn't totally understand us because they are a different type of facility....
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Relationship, Operations, Product
With Community Connect Resolute, we are still having a lot of problems with setup. We haven't yet...
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Relationship
My host organization’s support is more web based. They have an entire team that is dedicated to...
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Operations
When it came to implementing Community Connect, the downfall was that we couldn't customize every...
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