Epic Dispense Prep Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Product
Epic Dispense Prep doesn’t actually meet all our needs. Additional functionality is needed. Epic is...
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Relationship, Operations
Epic rolled out quite a few changes, and the process was pretty hard. A lot of the features weren't...
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Product
We like the integration that the solution has with our EHR. That’s the biggest plus for the system....
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Operations
We had to create our own training program for the solution. The vendor told us what needed to be...
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Loyalty, Value
We sunk a lot of money into Epic, so I don’t really think we will be able to ever move away. They...
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Loyalty, Relationship, Product
I know that the solution has the gravimetric functionality that we are possibly looking into in the...
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Relationship, Operations
Epic provides some basic resources, but we have to develop everything internally ourselves....
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Value
With Epic, there are up-front costs that our organization is charged. From an end-user pharmacy...
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Relationship, Product
We have to go through Willow with any issues regarding Epic Dispense Prep. If that team can't fix...
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Operations
The initial setup and implementation of Epic Dispense Prep was a little bit of a struggle, but since...
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Operations
There was vendor training when we initiated Epic Dispense Prep, but there really isn't vendor...
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Product
I don't know how much Epic can enhance the product as it is because I haven't seen what the plan is...
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Loyalty, Relationship, Product
Epic is a little bit behind on development. They saw an issue, resolved it, and built themselves a...
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Value
Epic doesn’t make us pay additional maintenance fees if we have to upgrade. If we have to make...
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Operations
When it comes to training, Epic provides key details every time there is an upgrade and a change. I...
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Product
We have dealt with so many third-party vendors during the integration process, and sometimes we have...
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Loyalty, Operations
We are trying to implement as much of the updated Epic Dispense Prep functionality as we can. That...
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Relationship
What Epic is really good at is responding to issues and tickets. They respond to those within the...
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Relationship, Product
I do not know that there is necessarily always a concerted effort from Epic’s perspective to...
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Relationship
We feel aligned with Epic, and they do a great job with structured meetings. In those meetings, we...
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Product
I have worked with a couple of other products that are similar to Epic Dispense Prep, and it seems...
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Operations
Epic has a train-the-trainer model where the vendor trains our in-house analyst. Epic has metrics...
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Relationship, Operations
We have an application coordinator and an asset manager with Epic, but now that we are in the...
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Loyalty, Product
We are stuck with Epic for life now. The one positive is that since Epic Dispense Prep is integrated...
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Operations
Our leadership, in conjunction with Epic, chose to accelerate the implementation of Epic Dispense...
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Loyalty, Product
Honestly, I don’t like Epic Dispense Prep. I would have preferred integrating another solution into...
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Relationship
It is pretty easy to get in touch with our technical support contact. After our internal teams, they...
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Loyalty, Product
Epic is making improvements in development and innovation. Operationally, we still need to do some...
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Operations
Epic doesn’t really provide direct training. Whenever there is an update or new functionality, the...
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Product
I like that Epic Dispense Prep protects us. I can go back on any compound and see exactly what...
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Product
In Epic Dispense Prep, I like being able to pull reports and track who is doing what. I am...
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Product, Value
The biggest outcomes we have gotten from Epic Dispense Prep have been with compounding and...
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Relationship, Product
I like Epic’s road map. They communicated it a few years ago, and that was nice. They have a vision,...
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Product
Epic Dispense Prep works well. Epic has made a lot of improvements, and we are seeing a lot more...
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Relationship
With Epic, we work through a technical service engineer, who then works through the IS team, and...
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Operations
We rely heavily on our staff to manage the heavy lifting around both initial and ongoing training...
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Operations, Product
We completed an upgrade of Epic Dispense Prep recently, and it was awful. The functionality released...
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Product, Value
Epic Dispense Prep is amazing. We have been able to integrate the pictures with scanning. It...
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Relationship, Product
We have issues. Epic could do a better job of supporting us and putting out information regarding...
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Product
We can't get any pictures in Epic Dispense Prep to work with our systems. Our pharmacists don't like...
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Operations, Product
The upgrades for Epic Dispense Prep can be a little rocky, but the solution is still quite strong....
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Operations
All the training we received for Epic Dispense Prep was from people who were not pharmacists. They...
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Operations
We have had some challenges with the build of Epic Dispense Prep. There have been some downstream...
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Loyalty, Relationship
Epic offers a tool for everything; they can do whatever we need them to do. They have a vision and...
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Relationship
With Epic’s support people, we have to go through more layers to get to the right people, but they...
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Product, Value
Epic Dispense Prep isn't really changing any of our outcomes; it is just supporting us as we try to...
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Product, Value
We recently had a fluke adverse event to a procedure that included a medication, and everyone...
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Product
We would like to pursue gravimetric analysis functionality for Epic Dispense Prep. My understanding...
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Operations, Product
We would like it if there were an easier way to make changes and updates in Epic Dispense Prep. It...
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Culture, Value
Epic provides the whole package. I don't feel like I'm nickel-and-dimed at all by them. Obviously,...
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Relationship
I don't necessarily find Epic proactive. I find them responsive.
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Product, Value
I think the system's main limitation is that it is leading the charge with all of the systems that...
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Value
Epic Dispense Prep is very focused on the IV workflows of actually compounding and dispensing...
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Operations, Product
The biggest strength of Epic Dispense Prep is that the solution is utilized in a lot of teaching...
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Relationship
With Epic Dispense Prep, it is difficult to get ahold of someone outside our internal IT team. When...
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Product
Organizations need to compare what Epic IV Dispense Prep provides with what they were using before....
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Operations, Product
I don’t feel like we have had a ton of upgrades with Epic IV Dispense Prep recently. I think Epic...
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Product
Epic’s biggest strength is that Epic IV Dispense Prep is all integrated in the primary EHR. We are...
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Culture, Relationship
I would buy Epic's system again. Epic IV Dispense Prep is missing some functionality, but we didn't...
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Value
Sometimes Epic IV Dispense Prep won’t catch the volume of the bag, or it will catch the product but...
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Operations
We don't get much vendor training on Epic IV Dispense Prep. But I don't think it is necessary. We...
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Relationship, Product
Epic IV Dispense Prep gives me all the things I need from a regulatory perspective. I have to give...
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Relationship, Product
Epic has not been without their issues and challenges, but compared to everything else, the system...
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Product
We don't get much new functionality with the Epic upgrades, and some of the things that do change...
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Relationship, Operations
A lot of our Epic training comes from our organization, not from Epic. I don't interact with the...
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Product
In Epic's system, there are a lot of different ways to get to the same activity, and that can be a...
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Relationship
With Epic, there is a lot of kicking the can down the road. We ask for an enhancement or some type...
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Product
We don’t have the waste functionality automatically generated. We manually do that. The waste...
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Relationship
I don’t know whether I have ever worked directly with Epic in terms of timelines. We work with our...
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Product
I think that the straightforwardness of the solution is great. It is user-friendly. It doesn't take...
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Operations, Product
I'm happy with the solution. At the moment, I can't think of any suggestions for it. It is very easy...
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Culture, Product
I’m satisfied with the solution. It works as promoted. The product does what it is supposed to.
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Product
We use the dispense prep in the solution. We use that data, the timing information, and the reports...
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Product, Value
Safety is a big part of what we do. A significant part of the checks that we perform involves some...
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Operations
Epic didn't provide any training. Sometimes, they just have different things. They will have...
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Product
Sometimes, we want the system to do volume checks, but other times, we do not. For example, if we...
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Product
Epic IV Dispense Prep allows us to take pictures, and then those pictures are included in our...
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Product
Epic IV Dispense Prep comes free with Epic's system, and it has mostly prevented errors. It is good...
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Product, Value
Epic IV Dispense Prep is not perfect. There is nothing that could capture all of the workflows and...
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Relationship
Epic's ongoing support is really good. They are good with proactive service. Epic is always...
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Product
We have been doing things with waste, and there is nowhere to document waste if we are using...
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Loyalty, Product, Value
Epic IV Dispense Prep allows us to make sure that the exact products being used are documented in...
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Loyalty, Product, Value
The best thing about Epic IV Dispense Prep and the main reason we went with it is that it is...
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Relationship
If we have a problem, Epic has a system where we can report an issue or a suggested improvement. I...
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Operations
Epic doesn’t do any training. They have internal people do training. I have had very little to no...
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Value
I don't think Epic IV Dispense Prep cost us any money, and when we were looking at other solutions,...
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Loyalty, Product
The gaps in Epic IV Dispense Prep are some of the things that I know I have seen with other...
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Relationship
It takes Epic a while sometimes, but they do keep their promises. Epic doesn't really lie. We...
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Product
It takes a while to get comfortable with all the nooks and crannies of Epic IV Dispense Prep. The...
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Operations
Upgrades are never as smooth as they can be, but they are not terrible. When there are major...
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Loyalty, Product, Value
At this point, we are years into using Epic IV Dispense Prep, and the staff members are very...
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Relationship
I would like more proactive guidance from Epic. I have to ask for that guidance and for insights. It...
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Product
What is helpful is that Epic tries to be camera agnostic; they can tell us to use whatever we want....
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Loyalty
Epic IV Dispense Prep works fine. We have an Epic member who helps us, but sometimes they have to go...
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Product
The system delivers needed documentation tracking from original product packaging to end-user...
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Relationship
Epic's proactivity is really good because they automatically tell us when a different organization...
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Relationship
The support people are great; we have a great rapport with them. We talk to them all the time, and...
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Operations
This is a complicated product. It takes a while to get familiar with this product. Epic's training...
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Product
We had some initial hiccups, but things are going very well right now with Epic IV Dispense Prep....
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Commentary Summary
Comment Type Breakout