Epic Dispense Prep Commentary

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Epic is the premier EMR vendor. They do a great job, but if I need anything special, that's too bad....

Epic has been great for advancing our practice. We’d like to move toward figuring out the...

I like the integration that exists with Dispense Prep, but we've started using another vendor's...

It's a killer that we can't utilize Epic Dispense Prep on iPads. If we have four hoods, we need four...

Sometimes with Epic, we aren't able to connect for certain preparation or make things work with the...

Especially now that our staff is trained, it is a benefit to be able to work with the same system....

We just did a major update to Epic Dispense Prep about a month ago. The update will add more...

Epic provides some training materials that we can use, and they usually have e-learnings. I don't...

Epic’s support is very good, and they have user group meetings and forums for discussions.

Epic has a good process and vision, and they share progress and get input from users. But of course,...

If the decision were up to me, I would buy Epic Dispense Prep again because it integrates with...

The only thing we pay for with Epic Dispense Prep is the cameras, and the cameras are pretty cheap.

I like that Epic Dispense Prep is all in Epic's system. That’s good because we don’t have to use a...

Epic’s support team gets back to us pretty quickly. We don't really have any day-to-day issues that...

We would like more sharing of best practices from Epic’s community and more active use of their...

Epic's model of training is the same for all their solutions. They let the customer superuser do the...

I don't know how much Dispense Prep costs, but I think it's included, instead of our organization...

I like that Dispense Prep is built into Epic's software. Dispense Prep is integrated, so I only need...

I don't submit tickets with Epic; the IT team does. But I know there have been times when we've been...

Dispense Prep doesn't really have a training program, and one would be helpful. We do one-on-one...

Epic Dispense Prep is essentially built into Epic. It's definitely better to have everything within...

Epic is fine. We have Epic's technical support people, and they listen to our concerns. They try to...

Because we have been with Epic for a while now, there is really no training anymore with the vendor...

There is always something that the vendor is working on, so I'm pretty satisfied with what they're...

Epic continues to come out with new enhancements and solutions, especially in response to the USP...

There is room for improvement, especially with compliance and cross-checking for recall. Epic could...

Epic doesn't really train. During the implementation, they're there, but once we implement and go...

One of the issues with Epic being so big is that they have so many clients that if we want an...

Epic Dispense Prep doesn’t actually meet all our needs. Additional functionality is needed. Epic is...

Epic rolled out quite a few changes, and the process was pretty hard. A lot of the features weren't...

We like the integration that the solution has with our EHR. That’s the biggest plus for the system....

We had to create our own training program for the solution. The vendor told us what needed to be...

We sunk a lot of money into Epic, so I don’t really think we will be able to ever move away. They...

I know that the solution has the gravimetric functionality that we are possibly looking into in the...

Epic provides some basic resources, but we have to develop everything internally ourselves....

With Epic, there are up-front costs that our organization is charged. From an end-user pharmacy...

We have to go through Willow with any issues regarding Epic Dispense Prep. If that team can't fix...

The initial setup and implementation of Epic Dispense Prep was a little bit of a struggle, but since...

There was vendor training when we initiated Epic Dispense Prep, but there really isn't vendor...

I don't know how much Epic can enhance the product as it is because I haven't seen what the plan is...

Epic is a little bit behind on development. They saw an issue, resolved it, and built themselves a...

Epic doesn’t make us pay additional maintenance fees if we have to upgrade. If we have to make...

When it comes to training, Epic provides key details every time there is an upgrade and a change. I...

We have dealt with so many third-party vendors during the integration process, and sometimes we have...

We are trying to implement as much of the updated Epic Dispense Prep functionality as we can. That...

What Epic is really good at is responding to issues and tickets. They respond to those within the...

I do not know that there is necessarily always a concerted effort from Epic’s perspective to...

We feel aligned with Epic, and they do a great job with structured meetings. In those meetings, we...

I have worked with a couple of other products that are similar to Epic Dispense Prep, and it seems...

Epic has a train-the-trainer model where the vendor trains our in-house analyst. Epic has metrics...

We have an application coordinator and an asset manager with Epic, but now that we are in the...

We are stuck with Epic for life now. The one positive is that since Epic Dispense Prep is integrated...

Our leadership, in conjunction with Epic, chose to accelerate the implementation of Epic Dispense...

Honestly, I don’t like Epic Dispense Prep. I would have preferred integrating another solution into...

It is pretty easy to get in touch with our technical support contact. After our internal teams, they...

Epic is making improvements in development and innovation. Operationally, we still need to do some...

Epic doesn’t really provide direct training. Whenever there is an update or new functionality, the...

I like that Epic Dispense Prep protects us. I can go back on any compound and see exactly what...

In Epic Dispense Prep, I like being able to pull reports and track who is doing what. I am...

The biggest outcomes we have gotten from Epic Dispense Prep have been with compounding and...

I like Epic’s road map. They communicated it a few years ago, and that was nice. They have a vision,...

Epic Dispense Prep works well. Epic has made a lot of improvements, and we are seeing a lot more...

With Epic, we work through a technical service engineer, who then works through the IS team, and...

We rely heavily on our staff to manage the heavy lifting around both initial and ongoing training...

We completed an upgrade of Epic Dispense Prep recently, and it was awful. The functionality released...

Epic Dispense Prep is amazing. We have been able to integrate the pictures with scanning. It...

We have issues. Epic could do a better job of supporting us and putting out information regarding...

We can't get any pictures in Epic Dispense Prep to work with our systems. Our pharmacists don't like...