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EpicCare Ambulatory EHR
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Epic Complete Look 2023
Epic Complete Look 2023
July 2023
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Comprehensive Ambulatory Platforms 2021: What to Expect from a Single Source
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EMR-Centric Virtual Care Platforms 2021: Vendor-Reported Capabilities (Report 1 of 2)
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User Commentary

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VP/Other Executive

Product

We are very satisfied with our EHR. We are now learning more about how we can make it better and...

Aug 2023
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VP/Other Executive

Loyalty

There are some things that we are looking at for the inpatient world that we have to go to third...

Aug 2023
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VP/Other Executive

Product

We would like to see an improvement in the system with regard to the ease of use when putting in a...

Aug 2023
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VP/Other Executive

Relationship

Our executives have routine phone calls with Epic’s support team, and all of our application teams...

Aug 2023
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Physician

Relationship

I never call Epic's HQ for problems. I call my local IT people; those people are nice but slow....

Jul 2023
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Physician

Value

Epic is very expensive, but I don't know the actual price tag. I would rate the system's value high...

Jul 2023
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Physician

Operations, Product

My organization's internal people need to show users how to do the workflows because the product is...

Jul 2023
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Physician

Operations

Epic does an okay job of teaching the system, but they leave training up to each organization. My...

Jul 2023
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Physician

Operations, Product

Epic tells me what is going to happen. I like the little videos the vendor sends, and I like every...

Jul 2023
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Physician

Operations, Product

All of my colleagues struggle with EpicCare Ambulatory EMR and do not find it easy to use or learn....

Jul 2023
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(0)
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VP/Other Executive

Product

The system is becoming pretty robust. One of its strengths is that everything in the system is...

May 2023
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VP/Other Executive

Culture, Loyalty, Relationship

Epic doesn't always deliver everything that they promise at the time they say they will. They do...

May 2023
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Physician

Product

Epic's system is a huge thing. EpicCare Ambulatory EMR is pretty user friendly. It flows well....

Apr 2023
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(0)
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Physician

Product

The things that I don't like about EpicCare Ambulatory EMR mostly have to do with how our group has...

Apr 2023
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CEO/President

Product

I would love to figure out how Epic designed the professional billing part of the product because...

Apr 2023
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(0)
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CEO/President

Product

I would love to see more streamlining, especially on the front end with trying to capture...

Apr 2023
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(0)
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Director

Operations, Value

The thing I don't like about Epic's product is that it is extremely expensive, and Epic leaves us...

Apr 2023
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Director

Product

Epic told us that their reporting was so great, but the reporting is terrible, and Epic will not fix...

Apr 2023
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(0)
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Director

Product

Epic is supposed to be up with all the latest technology and have the most up-to-date software, yet...

Apr 2023
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(0)
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Director

Product

Some of our departments aren't crazy about EpicCare Ambulatory EMR. It seems like Epic takes forever...

Mar 2023
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(0)
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Director

Product

It is easier to use Epic's ambulatory system than their inpatient system.

Mar 2023
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(0)
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Director

Operations

It seems like there is no one in our health system who knows the system, but that might be due to...

Mar 2023
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(0)
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CIO

Operations

The initial training was part of a new program that didn't go particularly well. The vendor...

Mar 2023
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(0)
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Director

Operations

Epic’s training materials that they provided weren't always updated correctly.

Jan 2023
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(0)
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Director

Relationship

The support at Epic is a bit more bureaucratic than a lot of other vendors' support. I can't say...

Jan 2023
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(0)
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Manager

Operations

We have good training, but we feel like we are on our own with the upgrades. Epic tells us what the...

Jan 2023
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(0)
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Manager

Relationship, Product

The ticket system is okay, but when the system crashes, no one knows what is going on, and then we...

Jan 2023
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(0)
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Manager

Product

We need better reporting functionality within EpicCare Ambulatory EMR in terms of building reports...

Jan 2023
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(0)
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CIO

Loyalty

We are part of a health system. If we had been given the choice by our health system to keep our...

Dec 2022
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(0)
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CIO

Product

Epic still has some work to do in terms of ambient listening functionality for physician...

Dec 2022
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(0)
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CIO

Product

The outpatient product is easier to use than the inpatient product. We haven't had any issues.

Dec 2022
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CIO

Operations, Product

Going to Epic was a big change. Nobody likes change, and we still have some bells and whistles to...

Dec 2022
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(0)
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CIO

Relationship

Epic's support team is very good and very responsive. Epic has a nice customer relationship setup....

Dec 2022
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(0)
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CIO

Operations

I would tell someone else looking at Epic's system to make sure that they have a good training set...

Dec 2022
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(0)
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Physician

Product

The biggest improvement Epic could make has to do with how the system portrays schedules. The...

Oct 2022
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(0)
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Physician

Product

The system's ordering piece is sometimes a little hard to find. Sometimes the ordering piece is too...

Oct 2022
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