EpicCare Ambulatory EHR Commentary
Filtered view: (Health System Owned)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Physician

Operations, Product

Epic's system is by far the best product out there. But it can sometimes be hard to learn and...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

We recently went through all of the vendor's road maps and saw where they are headed, and I feel...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

I wonder why Epic spends so much time on ERP. I think it is a fool's errand. They have too much...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We aren't using Epic’s ambient review technology (ART) to save time; it hasn’t demonstrated...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic has really exceeded our expectations. Epic has already put stuff that we, as clinicians, have...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I think Epic is the top of the line when it comes to responding to customer issues. As clinicians,...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There is a general ecosystem out there that is using Epic's software. Especially in academic medical...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

I'm excited for Epic's road map because of efficiency. When we talk about clinician well-being, that...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

The system has been extremely easy. I feel like a lot of vendors work with Epic almost directly for...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I think it has been pretty clear that we are pretty happy with our product.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Sometimes, Epic is a little behind in the entrepreneurial space. For example, with some of their...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

I expect Epic to continue with what they are doing. They had some staffing shortfalls in the last...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

Epic has made some good training changes. They have something called What's New that will come out...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I know what Epic is working on, so I know what is coming next. Epic keeps me well informed when I...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have really good EHR satisfaction scores, and our provider scores are higher than average. Ease...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I have seen a change in the quality of the training materials that Epic is providing us with, and I...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have regular calls with our Epic BFF, and they bring topics to us. They are always willing to...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is very proactive. When there are patient safety escalations, Epic will call us and give us the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Our initial training from Epic was good. Our ongoing training is lacking, but that is a deficiency...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Epic has the whole suite. There is nothing that needs to be bolted on. We save money and have...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Our organization has only been on EpicCare Ambulatory EHR for a short time, so it is pretty new. We...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We struggle in EpicCare Ambulatory EHR when patients integrate their communication with us. When the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We use a third-party generative AI solution for a lot of functions, and in some places, we are...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Epic likes to charge us. The charges are what they are, but Epic is not flexible on negotiation...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

With EpicCare Ambulatory EHR, we take a lot of the training on our shoulders. We don't depend on...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

EpicCare Ambulatory EHR addresses the full gamut of the needs of our ambulatory business, but...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With Epic, it is always better to have a single incumbent with a single foundation than to try to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

My recommendation to Epic would be for them to connect more to things that are components of Healthy...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

I have been very pleased with the continued development of what we see in the core of EpicCare...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

We generally take the approach that we are open to third parties only if the need is very...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product, Value

Epic's system is by far the biggest investment that we have made in any technology solution, and we...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic should work on how kludgy logging on is. We have a third-party thing where we use our badge...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use third-party applications for pacemakers, defibrillators, and imaging for the cath lab because...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There will be substantial movement in the market in the next couple of years that will come from...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic always wants to give us training when we open the system and are actually trying to work. I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The integration and revenue capture are some benefits we have realized from using multiple Epic solutions....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product, Value

Our portal utilization rate with Epic is around two-thirds. It was a bit higher in our previous EMR....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic's system has the ability to do scheduling, and we jumped on that bandwagon and asked whether we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With Epic's system, we have way easier access to notes from specialists, ancillary services,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

EpicCare Ambulatory EHR is a powerful tool. It is superior to our previous EHR. The system is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If I were considering a new EHR, my decision would depend on the institution's size. If I were at a...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The ease of use is very good. The system is easy for me because I know the software. Some feedback I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The product doesn't glitch or anything. I have not experienced downtime. We do have a few challenges...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The product is part of our long-term plans. I don't think anybody would like to change it. Getting...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is a journey for some providers to review the charts before they see patients. Similar to the way...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

More and more of Epic's core EHR functionalities seems to be cloud-enabled, predictive analytic...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

EpicCare Ambulatory EHR is great. As a standalone tool, it probably wouldn't be that great though....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has had a great product and has been a great partner. They respond to our questions quickly and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

One of our major challenges was with the implementation. It just didn't feel organized, and it...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is no real competitor for Epic in this space because of the speed that Epic is moving at in...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Epic mostly avoids charging for every little thing. Epic has come up with an organization package...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

Epic hosts some meetings to show new items, and they have Nova Notes as their primary method for...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

In EpicCare Ambulatory EHR, everything we need is just a click away. The interoperability platform...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

As Epic has grown in size, it has become harder to integrate outside technologies with Epic's...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

EpicCare Ambulatory EHR is customizable. Users can do a lot in the system if they know what they are...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EHR could especially be improved on the web access manager side. The vendor...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, we get pretty good support from Epic, but Epic is pretty slow to change and grow. We have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We would buy EpicCare Ambulatory EHR again because Epic's system is the most comprehensive. It...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Relationship

I'm not sure about Epic and their promises. They talk about a lot of things, and those things don't...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

There are tools that Epic is putting into the system, like AI to respond to patient messages and AI...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic's support is fine. However, I have never even had a conversation with an Epic executive. The...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic's initial and ongoing training isn't perfect because lots of new things come. There are just so...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I love our technical services representative. Epic really tries hard to deliver new technology.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We really have made a commitment to Epic, so I doubt that we would consider switching to something...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

If a peer or friend asked me about Epic, I would be certain to tell them about the number of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Our providers would say they love Epic's ambulatory system for a few reasons. The first reason would...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would buy EpicCare Ambulatory EHR again because of its data and ease of use. We are able to talk...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic has been really good to us with our implementations. During our implementation, we have been...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

For AI solutions, we have a host of things that Epic is offering, like the generated responses to In...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Things are a little tough because Epic doesn't provide our training. We have an internal team that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic gives us the best ability to compare information across different users of Epic's systems. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Outside of the implementation, there is nothing on the Epic side I would like to see improved. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

For physicians, we did user-setting labs for personalization, and those were really helpful for...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic kept their promises 50% of the time. They promised we would be able to go live and be prepared,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic’s training wasn't sufficient. We did the virtual training that Epic led, but because it was...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I would absolutely buy EpicCare Ambulatory EHR again because it is a far superior application. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

EpicCare Ambulatory EHR is giving us way more reporting, transparency on work, and collaboration...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship

Epic is careful not to promise things they can't deliver. When we look at their timeline, Epic has...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

Epic switched to regularly scheduled upgrades, and that was a big win. Previously, we were often...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

A lot of the ease of use of EpicCare Ambulatory EHR depends on the person who is using it and how...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

What we see on Epic's training is not exactly what things look like on the screen when we use...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

EpicCare Ambulatory EHR is way better than other systems I have worked with. The interface is pretty...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

As a specialty provider, I always have complaints about EHRs because the vendors do the mainstream...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We have had some interactions with some of Epic's executives, and they come and listen and talk to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic could improve how they handle some of the items for the Gold Stars and Honor Roll. As an...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic is really good with their documentation and with getting us what we need. The Nova notes are...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have had EpicCare Ambulatory EHR for many years. It is a poorly designed system, but its...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The ease of use of the solution has created great satisfaction with our providers. The customizable...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would 100% recommend Epic to others. Their support is top of class.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic could improve the upgrade training for their principal trainers so that they could go forth and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

If I were to compare EpicCare Ambulatory EHR to other EHRs, I would give EpicCare Ambulatory EHR the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If a provider were to come from another organization, as far as we know, there wouldn't be any way...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

For EpicCare Ambulatory EHR, each of our practices has its own service area. Many of those areas...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

There are so many things out there. Experienced providers are coming through more and more already...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are trying to go live with more Epic functionality, and that will really be an advantage for us....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic delivers anything that they say they will deliver. I can't think of anything that we don't have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Reporting was a bit of a challenge. But we went from looking at ad hoc reports and getting things...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

What I really like about the EHR is not being directly in patient care; it is about having access to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

We have been live with EpicCare Ambulatory EHR for many years, and I have a wonderfully trained...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

EpicCare Ambulatory EHR rates at the top of the scale in terms of supporting our integration goals....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

An ambulatory EHR is probably a little confusing for patients and maybe also for end users in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We wish there were certain things in EpicCare Ambulatory EHR, but Epic is working on those things....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I could probably find 20 not-so-great things to say about Epic, but they are responsive. We have our...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EHR has been a considerable improvement from the product we moved from. It...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Since we are using EpicCare Ambulatory EHR hospital-wide, we see a lot of transparency with the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are some restrictions in EpicCare Ambulatory EHR. Because I am not certified, I can’t actually...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have modified EpicCare Ambulatory EHR so well that for any changes that need to be done, we reach...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EHR has some advantages and some disadvantages, but it is definitely a better...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We don't even think about Epic’s support folks as the vendor's people; we think about them as our...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We have an ambient listening tool that integrates directly into EpicCare Ambulatory EHR. Epic did a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I love MyChart for EpicCare Ambulatory EHR because the patients can see and understand their clinic...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

I would like some things to be a little faster for providers in EpicCare Ambulatory EHR, especially...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

A lot of the training is not on the vendor; it is on us after implementation. However, Epic's...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

EpicCare Ambulatory EHR is working better than the inpatient version. Epic's support is very good. I...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

With no money as a limitation, if we were hypothetically in the market for a new EHR and PM...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty

We spend a lot of money on Epic. We went to Epic for interoperability. They could pull everything...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations, Product

EpicCare Ambulatory EHR is like an Apple product. It is pretty intuitive, and there are a lot of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

We need a better way to capture Medicare HCC coding. For clinicians, the fewer clicks it takes to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic is innovating faster than their competitors. The innovation in the past few years has been impressive....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

EpicCare Ambulatory EHR is so expensive. Epic provides exceptional value, it is just a very high...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

EpicCare Ambulatory EHR is definitely a great product. The system is fairly easy to use. EpicCare...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Overall, I remain very positive about the suite of features within the core product. Epic has done a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The majority of physicians have no problem with EpicCare Ambulatory EHR. They like it. I think that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

The core product remains strong. A trend with Epic is that they are carving out different...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

At the time we were looking at EHRs, we felt that EpicCare Ambulatory EHR was strong in literally...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

The ease of use of EpicCare Ambulatory EHR is the selling point. It is easy to use and learn from...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

EpicCare Ambulatory EHR is extremely good at communicating between caregivers because it is a fully...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Epic was pretty helpful during our go-live. They sent us a fleet of people who were here for quite a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

Epic has ongoing webinar support that is really outstanding. They provided us with a webinar after...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can customize things in the system, but Epic advises us to not customize too much because that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

Our employed physicians have done very well with the system. Our affiliated physicians, who are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has very good tools for their implementations, but they aren't very good project planners....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Epic has adjusted some of their payment models recently, so we aren't constantly having to figure...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

When Epic says they are going to do something, they will do it. The interoperability features and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

When we talk about EHRs and keeping up with training, most of that falls to the customer. We get...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic recognizes that there are now many organizations that have been on Epic for decades, and when...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I like that this solution is a comprehensive EHR that goes across the entire organization. It...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

Epic could engage more physicians in their development across all their modules. Epic doesn't hire...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic is the industry leader, and they have taken up functionality beyond what anyone else has been...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We don't really use Epic's training services. We use our own training services for everything except...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic always has some gaps because the regulatory environment keeps moving. No vendor is perfect....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is pretty proactive, but they aren't perfect. Epic's support is pretty good too. We have a...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic is very expensive. We don't really use Epic's systems due to cost, but they are very...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I get the proper amount of executive attention from Epic. I don't want to have to call the vendor...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

For Epic, some healthcare software is really complicated. The system could be better, but it is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product, Value

Epic provides the tools, but they don't really drive tangible outcomes as much as I want them to....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Relationship

Epic is very cautious about what they promise, but when they do promise something, they really...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic will reach out and tell us that they found a bug and how we need to fix it. They reach out and...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

We don't have a lot of implementation services from Epic, although they are usually on top of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

If I were on the market for a new solution, I would choose an Epic solution because Epic can replace...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The product is tremendously powerful. We have a really well-tuned quality program looking at...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I am overall very satisfied with Epic. I think a lot of our system with Epic is based on how we...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

EpicCare Ambulatory EHR is extremely complex. One way the vendor can improve is by making the user...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

EpicCare Ambulatory EHR is so broad. It just covers such a vast number of specialties and primary...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic is the gold standard, and it is used by so many organizations that interoperability is really...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is good at either building stuff for us or helping us find ways to meet those outcomes. We are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic would be my first choice just because registration is so much easier. So far what I have used...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

What I would like to see improved on with Epic is that they don't allow a lot of different changes,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is always working on EpicCare Ambulatory EHR. And they are always proactive. Epic is very...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic doesn't nickel-and-dime us, but if we get some new functionality, it is more than likely that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We wouldn't have made it through COVID-19 if it hadn't been for EpicCare Ambulatory EHR. With our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

We didn't understand quite a bit with Epic. They would say things, but they didn't really know our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I have worked with Epic for years, and that is like working with Apple. I have gotten certified on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that every part of the system is customizable. As a user, if I don't like something and want...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic is moving things forward with things like interoperability for imaging. Epic is working on a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have seen multiple vendors' products. We are not in the market for a new vendor's product because...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic could do more to find ways to hear more providers' voices. I don't know how they would do that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

In general, Epic doesn't meet every single timeline, but they do communicate when they are not going...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Our skilled users use this solution very well, but the people on the lower end of the skill level...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

We had an upgrade with Epic, and they brought in some pretty helpful things. The problem with Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The biggest problem that we are having, like many other organizations in this space, is the number...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ever since we transitioned to Hyperdrive, the performance has been a bit different, but the EHR...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I find EpicCare Ambulatory EHR easy to use, but I hear many different things from end users. Not...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Our state initiated some new laws about patient privacy, and based on those laws, Epic proactively...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Epic's system is a massive expense for the organization, but being in that network of Epic clients...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic has very comprehensive training that can be challenging to scale during the implementation....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Some organizations will make rules about how to do things, like immunizing people. Then, there is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations, Product

I have done a lot of builds and have installed some custom properties and things that I can use in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I have a good relationship with Epic, but I probably have more of a voice when talking to developers...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I meet with Epic's ambulatory support people regularly. They are responsive and are often proactive...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

EpicCare Ambulatory EHR interfaces very well with our state's immunization registry. That is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

The problem with out-of-the-box solutions from Epic is that they require end users to go in and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would tell someone considering Epic that EpicCare Ambulatory EHR is a robust product that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

It seems like the whole world is moving to Epic's systems, so it would be foolish to look at another...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

EpicCare Ambulatory EHR has gotten better over the years. There have been some big changes over the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Epic's system is robust and can be adjusted to individual needs. We have been on the system for many...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

If we were in the market for a new core EHR, our number-one choice would be Epic's system. I think...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

In terms of ease of use, our experiences with the system keep getting better. Epic's system has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have great support from Epic. We have an assigned resource for each Epic application, and the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

In terms of support, we sometimes forget how good we have it. We have a lot of opportunities to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We have to use another vendor's system to meet one of our needs, but for the most part, our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Epic’s constant development is great. They are working on a lot of little things, including AI. We...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

In terms of implementations, the vendor has pushed a lot on express lanes. We haven't had the same...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EHR does what Epic says it is supposed to do. It is not difficult to use. And...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Our doctors and nurses never complain about EpicCare Ambulatory EHR. It connects seamlessly with...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is user friendly. We can get all of the reports that we need from it.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I like that the system has hard stops in specific places so that users don't change things that they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One thing that stands out about EpicCare Ambulatory EHR is that there are so many ways to do things...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We definitely have a connection with different Epic clients, but we would like to have more of a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic has frequent webinars, and I participate in them all the time. The webinars are easy to follow...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have worked in EpicCare Ambulatory EHR for the longest out of everyone in my role. Compared to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is very responsive. When organizations have ideas for improvements, the vendor acts upon those....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic is just starting to develop AI, and there are a lot of opportunities to improve the integration...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic would be on my radar if I were in the market for a new EHR because they are at the point where...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Interoperability is probably the best thing about the solution. We have a large number of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

To make the EHR a bit easier to use, Epic needs to streamline the user interface. It tends to be...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Working with Epic is a mixed bag. The people who are more experienced in the ambulatory area have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our implementation of the system was really rough. Part of the reason for that is that at its core,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic hasn't kept their promises on many of their major workflows in the ambulatory and revenue cycle...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Part of Epic's success is their consistency across applications. They figure out a secret sauce, and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic's system is expensive for us as a small organization. Epic could give us a better discount and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic has developed a bunch of features that we haven't implemented because we haven't had the people...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Quarterly updates have been much easier to roll out to end users, and training staff has become easier....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

I have been on multiple EHRs in my time, and all the others pale in comparison to Epic's. When I...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Some inadequate Epic people got shipped out. I remember watching an Epic trainer teach my colleague...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

EpicCare Ambulatory EHR works well when people know how to use it, but people need to get trained to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic is very responsive. Every time I have reached out to them with an idea, they have said that...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I don’t know why Epic doesn’t make certain things default settings in EpicCare Ambulatory EHR. I...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Epic is so expensive, and I don’t know the price tag, but I know about FQHCs. Because they are so...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

Epic’s go-live was very rocky, but we have better support now. It took years to get here, but we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Value

I would tell providers that if they spent a couple of hours a year of elbow-to-elbow time with a...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I’m still waiting for Hey Epic! where I can just tell Epic's system to do something. That has not...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There were some promises that Epic made to us that are coming true right now, like having our...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are issues with people getting angry at Epic for things that are not Epic’s fault. That is an...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Part of me wishes that we had gone with Epic for cloud hosting. That would have simplified our lives...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic's system would absolutely be my first choice because I trust Epic. When we give them feedback,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have seen some delays from Epic when we have had questions. We always get answers eventually, but...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic's systems are expensive, but I think we get a good return on them. I don't feel like Epic's...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

EpicCare Ambulatory EHR really meets our needs. The only places where it doesn't meet our needs are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

Getting our money’s worth is all in perspective. Epic's system costs too much, but we get our...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I would like Epic to improve data on the efficiency of people who are not doctors. They have Signal...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

EpicCare Ambulatory EHR works and communicates well, and it is nice between the practices. When I...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

With EpicCare Ambulatory EHR, I really like the integration with what we have and that there are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

One of the struggles that people have who work in both the inpatient and outpatient areas is the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

With ambulatory patients, we can typically see group schedules. If I am looking for my schedule, it...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are things that I like about EpicCare Ambulatory EHR. Its user interface is very helpful. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would like it if the out-of-the-box emergency department tracking board in Epic's ED application...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Epic has the evidence of a cohesive strategy when it comes to making it easier for physicians to do...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Our organization has merged with another group in another state, and that area uses Epic's systems....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Running reports in EpicCare Ambulatory EHR is easy. All the information we could ever want is there.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

If I were in the market for a new EHR, I would probably stick with Epic's system just because I know...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Epic is able to share different institutional experiences with ongoing regulatory requirements from...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product supports my organization’s integration goals because of the vendor's general push toward...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic's support team is very responsive. Epic is always looking to develop and update products and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The only thing that I would want Epic to improve is our service times. Right now, we are running a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I do like that the community providers have access to a system that is phenomenal. Epic is number...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF