EpicCare Ambulatory EHR Commentary

Filtered view: (Health System Owned)

Epic is always developing new things, but EpicCare Ambulatory EHR is a mature product. Epic...

If we have any issues, Epic's IT department is great at resolving them. Epic also provides updates...

Epic is integrating their mobile platforms and things like Secure Chat, so their systems have been...

As an informaticist, Epic does keep me up-to-date with what their road map is, but as a regular,...

When it comes to the diffusion of training material with Epic, we have to hunt for it and look, as...

For training, Epic has a mix of both in-person and at-the-elbow support, and they'll also do a bunch...

Epic knows how to respond to things. If I were trying to compete in an Epic space, I would be really...

We have an enterprise license with Epic, so that means we have a license for pretty much everything....

Epic listens to their customers very well. They listen to the pain points that customers might have...

Epic has made some incremental changes to things like health maintenance items. Health maintenance...

What's crazy is that, in some respects, AI is a tool that we can leverage in a really quality way....

There’s nothing about Epic that’s forcing us to think about any alternatives at this point.

There's so much change going on with EpicCare Ambulatory EHR and so much that Epic is delivering...

With Epic, we may have instances where their back-end tool is just not working correctly, but the...

I remember the tool we looked at previously, and Epic is just light-years ahead of that. It's just...

My concerns with EpicCare Ambulatory EHR mostly stem from reporting. Generally, more robust...

We really haven't tapped into all the data that's available in Epic. As we get requests from the...

Epic is sort of our source of truth. But when we got the system, it was a challenge. Maybe the...

Epic is good, but some of the training that I am more interested in is available online at a pretty...

With EpicCare Ambulatory EHR, there are some things that the vendor could do better. There's this...

I've heard Judy speak several times, and I really like her and her attitude. I like why she started...

EpicCare Ambulatory EHR is not perfect, but it is definitely the best system that exists. We have a...

Epic has certification courses for each analyst track and various other roles. Epic is great at...

Epic does a good job with their vision. They create road maps so that we can see what's coming down...

I don't know exactly what we're paying today off the top of my head, but I think the value that Epic...

Epic will bend over backward for us. They have such strong vendor support. If there's an issue, they...

We've been trying to move a certain department off their current EHR and onto Epic. Epic does have a...

Epic has their user web where we can take new classes at any time. They offer webinars all the time....

Epic's EHR is such a game changer. We just have one patient record for all of our patients, and that...

Epic seems like the gold standard; more and more organizations are moving to Epic's solutions. We...

Epic is a little slow on the development processes. They get a little stuck in thinking their way is...

Epic Ambulatory EHR would be my number-one choice if I were selecting an EHR today because it has...

I don't think there's a better system on the market. If we're not functioning at the highest level,...

The system is very well developed. It's far superior to what we had before. It's just so complex....

Epic is already doing immersion journeys. They send their teams to observe the experience and take...

We have some providers using AI for documentation. With some tools, with Epic’s help, the physicians...

I use Epic, so they are the EHR vendor I naturally lean toward. But in the future, I will look for...

Epic is doing very well in my view because they are moving quickly to embed AI into every part of...

Epic is now developing their own ambient product. Once we pilot Epic’s product, if it ends up...

We should have asked more questions initially. We asked questions about the analyst resources to...

The support from the vendor is pretty good. Epic is very big into partnership, and Epic’s vision is...

There are two different models of training for Epic. We chose to use Epic's end-user training...

I am not the hugest Epic fan. I have worked with Epic in the past. They have a great system; don't...

Coming to EpicCare Ambulatory EHR from another EHR, there have been some challenges. Epic's solution...

The people at Epic are geniuses. I am critical of Epic, but compared to other vendors we have used...

My number-one consideration from an HIM standpoint is that the system takes HIM functions into...

Epic is very expensive. There was a situation where we wanted to take advantage of an integration,...

I want Epic to make training more customized and not rip the rug out from under us so soon after the...

One criticism of Epic is that their deficiency tracking module in their foundation system is only...

With EpicCare Ambulatory EHR, we are able to automate scheduling, though not as much as we would...

Pulling patients from non-Epic sites remains a persistent problem. A large amount of information is...

More is possible with Epic, and there is an adherence to doing things themselves, although we are...

We get good support from Epic. I don't think we are using all of Epic's functionality.

Epic is still a little clunky in terms of getting clinical concepts involved. It is hard to get new...

The biggest thing Epic could do is actively advocate for burden reduction. They are very powerful in...

Epic has a lot of training features built in, and we have a team of people at our hospital who train...

We are very happy with Epic, so I don't have any preference for anything beyond Epic. It is a very...

Epic always comes up with something, and that sometimes causes some interference or disrupts the...

During the installation of EpicCare Ambulatory EHR, there were some pieces that Epic said we should...

Epic’s vision is phenomenal. It takes them longer to implement something than a third-party vendor...

In general, Epic is very transparent with charges. The solution has a high up-front cost, but I find...

EpicCare Ambulatory EHR is robust and multispecialty, and it is the market leader. It really works...

We have good contact with Epic, but sometimes things are slow. Sometimes our representative can be...

Reporting is somewhat limited. Epic has a decent amount of reporting. There are just some reports...

If I were starting all over, I would still go with EpicCare Ambulatory EHR. The biggest...

Epic is up there when it comes to development. All the other EHR vendors are trying to keep up right...

There is a SideKick AI offering, where we can have a free-text query into Slicer Dicer, and it...

In the ambulatory space, the gaps are about patient flow. We have very limited resources and...

The one negative with Epic is that for some of the things that we get out of the box, there is a lot...

Epic's software is expensive, but it has been really valuable. I have been working with Epic for a...

The user interface would be the biggest opportunity for improvement in EpicCare Ambulatory EHR.

Epic is an excellent, reliable company with good ethics. EpicCare Ambulatory EHR has the most...

With Epic, the support always depends on who our TS person is. Sometimes we get a new one who isn’t...

Epic’s development and innovation are making their programs so good. The digital front door is...

Interoperability is very limited at our organization, so we probably aren't using Epic’s tools to...

The biggest benefits of EpicCare Ambulatory EHR are flexibility, Epic’s investment in AI over the...

I have seen a little bit of movement in this area, but I would like to see Epic simplify their UX....

Before our implementation, I had a lot of bias against Epic because of things that I had heard....

Epic put a lot of skin in the game before, during, and after our implementation. They were very...

The ability to present information across the story of the patient in a digestible format is a...

The way that Epic is able to connect things and bring everything together is a strength. The best...

Epic needs to get the system out of the way and realize that the answer to clinical problems isn't...

Epic has good-to-great products from a good-to-great vendor, but they could still be even better....

Epic's system has so much functionality, and our challenge is that it has too much stuff for us to...

Epic is very responsive to us. We have a great relationship with Epic.

We need to get better reports from the system. I think we are working through that on our end.

When we work with the vendor at the HIM level, I think my colleagues are very happy with them.

I think we have everything in place that we need. The vendor has been very responsive to our needs....

The vendor usually does a good job when it comes to meeting our needs, but they are not always...

I like that our turnaround time is really good. It is easy for us to work with our operations...

On the service side, we have had some issues with the timeliness of requests or completed tickets....

I do not have vendor envy at all. I would be devastated if we left Epic because we have been on...

Epic doesn't really train us. They do have trainings that our people don't take advantage of, but...

Epic’s support team is very responsive, and the vendor is very involved with our executives. I'm a...

Epic’s support team responds pretty well to emails, and they are good about getting back to us. Epic...

A lot of times, the training for EpicCare Ambulatory EHR falls more on our organization. Epic has...

EpicCare Ambulatory EHR is stable. I really feel like Epic has come a long way with their...

EpicCare Ambulatory EHR is very expensive, and Epic will charge for every little thing.

We did our own training. Epic has a really intense focus on personalization, and they always show us...

Our account manager is accessible, but Epic is reactive. We really have to have a problem before...

I would give the system low marks on design but higher marks in terms of reliability and stability....

EpicCare Ambulatory EHR has too many clicks and moves too slowly to complete workflows as...

Epic is very responsive. We don’t take advantage enough. If we ever have a question about something...

We would never unplug EpicCare Ambulatory EHR, nor have we ever thought of going to a different EHR....

I have come to the conclusion that the issue with Epic is us. We wanted to be so friendly to all the...

We have had no trouble with integrating third-party applications into Epic's system. As long as we...

Epic did roll out the all-you-can-eat model for AI instead of a per-click model, and that was a good...

Epic's system gives us a lot of different pathways to do things, but it does give us the monitoring...

Epic could improve their pricing, but I guess the price comes along with them being the top in their...

Epic is doing a lot with the AI space. They have been keeping up on that and doing a great job. But...

Epic is the leader in the space. They are the top dog. They have really great support, and providers...

One of the big problems is that Epic’s EHR covers so much stuff that it is very difficult to...

Our IT folks get a resolution from Epic within a couple of hours. I usually get a resolution right...

I have used many EHRs during my years in the medical field. Epic's EHR is by far the easiest to use...

Using multiple offerings from Epic means that everything is fully integrated, and everything talks...

Some of Epic’s AI functions cost extra, and API upgrades have a cost now, but they are not...

Epic doesn’t do training; they give us good information, but we really have to train on things....

Some people just innately struggle with EHRs, so we wonder whether we can remove some of the clicks...

Integration is probably the number-one benefit we have received from using multiple solutions from...

If we were hypothetically in the market for a new EHR, we would stay with Epic. I would pick them...

I like the AI summarization with EpicCare Ambulatory EHR. We have been using that, and people have...

The pharmacy management software in EpicCare Ambulatory EHR is really controlling. Because I’m not a...

We like the connectivity around the hospital with EpicCare Ambulatory EHR. For patients who don’t...

Due to the lack of options in the market, I would buy EpicCare Ambulatory EHR again. It is a good...

Epic is not as proactive as they could be. With Epic’s road map, they usually forecast that...

If we want interoperability with hospitals in our area, we are basically forced to be in the Epic...

The number-one benefit of using multiple Epic solutions is that implementation is much easier...

The product works the way it is supposed to.

During the go-live, I wanted more hands-on perspective and support. I wanted more boots on the ground....

With ongoing support, Epic could improve their turnaround time with our online tickets. A lot of the...

We get the benefit of having both the administrative and clinical teams in the same environment. We...

We use a separate scheduling solution. Epic doesn’t have that capability to the level we need....

When I compare the pros of Epic's system to other EHRs, the Epic functionalities are the best that I...

In general, Epic has avoided charging us for every little thing. There are a lot of ancillary fees,...

Compared to Epic’s competitors, EpicCare Ambulatory EHR is a competitive product. There is...

A single patient record is obviously the big win with Epic. We have all of the patient's care in one...

There is always room for growth when it comes to Epic meeting all of our needs. Epic's technology is...

Epic has a fantastic vision. They are leaps and bounds ahead of everyone else in their current and...

Anytime we can stay with Epic versus another bolt-on option, it will generally be better received...

EpicCare Ambulatory EHR is user friendly. It has really powerful bulk ordering potential with...

Epic is extremely responsive to feedback, and they are constantly improving its product and their...

The specific and tangible benefits that our organization realized by using multiple solutions from...

In EpicCare Ambulatory EHR, we would like end users to sort results like laboratory, imaging, and...

In general, Epic does a good job with new module implementation. Our most recent module install was...

I think Epic is very proactive. Having used a lot of EHR vendors in the past who tend to minimize...

Epic has always had busy screens; users can’t just jump in and start using it. There are a lot of...

Epic's executives are very accessible, and we have high-level contacts within the organization.

We have struggled a bit to keep up and operationalize all of the capabilities that Epic is now...

Based on what I know about the industry and what I know about what we have been able to accomplish,...

The implementation of EpicCare Ambulatory EHR was a long project when it really didn't need to be....

The specific and tangible benefit our organization has realized by using multiple solutions from...

EpicCare Ambulatory EHR is just a lot. The good and bad thing about EpicCare Ambulatory EHR is that...

Epic is doing a really good job of staying on the cutting edge. There is a lot of AI stuff out there...

EpicCare Ambulatory EHR’s blessing, the fact that it can do so many things, is its curse. Usually,...

Part of Epic's success more recently has been getting all their customers through incentives,...

If I were hypothetically in the market for a new EHR, my number one vendor consideration would be...

Using multiple solutions from Epic has helped us reduce technology debt. Getting out of many...

Epic did some things early in their formation that initially probably didn't make it clear that they...

The benefit of using as many Epic modules as we can is that there is a common language, which...

I would still stick with Epic if we were in the market for a new solution. I haven't looked at other...

Generally, if we are using a third-party system now, we first looked at Epic's offering, and it...

Epic's system is hard to learn for the builders and IT staff. It has a lot of architecture that Epic...

I am not going to say that Epic has avoided charging us for everything. We pay more and more. With...

There is always room for improvement. Before Epic, we had another vendor. There were some things...

A benefit of having multiple solutions from Epic is definitely clinical satisfaction. Another...

I can't think of anything that Epic isn't delivering on the clinical side. I know that they are...

Epic gives us a lot of push for adoption now. They changed their gold stars. Those aren't just based...

There is so much functionality that is still available to us that we haven't implemented; I don't...

I’m always looking ahead when I go to the user conferences and seeing what things we are going to...

All the stuff Epic is trying to tell us to update, modernize, or use the foundation platform for is...

I would say Epic avoids charging for every little thing. But it feels like that might be changing a...

The software is not cheap, but it is a really high value. It is hard to imagine how we could spend...

People who were working here were used to doing things very manually. For them, using EpicCare...

Epic is constantly trying to make the clinicians' lives easier by automating things, reducing their...

I would like some more functionality for personalization. Epic does have that, but it is within...

One benefit of using multiple solutions from Epic is the seamless integration. Epic keeps up with...

Unfortunately, I would rate Epic’s implementation services between the middle of the road and the...

Better integration is the biggest thing that we have seen from using EpicCare Ambulatory EHR. I...

The functionality in EpicCare Ambulatory EHR is pretty good. However, while Epic is investing in...

I'm not directly involved with onboarding, but I do a lot of work with new providers, especially if...

Going to another EHR is not going to happen. We have had the solution for many years, and there are...

With EpicCare Ambulatory EHR, efficiency has declined because Epic has moved away from one-click...

One of the challenges with training for EpicCare Ambulatory EHR was the sheer number of people who...

Recently, Epic has been really involved with our organization, and they have come on-site and really...

Epic is already developing the things I would like to see improved in EpicCare Ambulatory EHR. I...

I like Epic's honor roll program. Epic actually gives us financial rebates.

We have put in an enhancement request to help us manage processes more efficiently, and I wish that...

One thing that stands out about Epic's system is its ease of use. It is also easy to train people on...

The integration of Epic's systems is key. We don't need our providers to have more than one thing or...

It is really good that Epic is starting to implement more AI tools and is not nickel-and-diming us...

Epic tends to oversell things. I would like them to have better tools for specialties. They have...

Epic always has options. If we only want one thing, then they just charge us for the one thing. But...

With Epic, it is great that everything works together, that we don't have to do actual interfaces,...

One downside to EpicCare Ambulatory EHR is the cost. We also have users who complain about issues...

The interoperability of EpicCare Ambulatory EHR, especially with other Epic organizations, is one of...

We outsourced our revenue cycle to a firm, and we realized that some of our frustrations with Epic...

Epic as a company has very high core values in terms of the way they deal with customers. We always...

I don't think that Epic has a mature ambient product yet. They have one coming down the pike, but it...

EpicCare Ambulatory EHR is very expensive, but we are able to benefit from it. Our analysts receive...

With such a large application that has so many components to it, we prefer to stay slightly behind...

The big benefits that we have seen from the system have been with the quality of its care. We have...

Epic is very proactive, and their phone support is pretty good. We have our Epic BFF, but sometimes,...

The system is a very high-quality product. For the most part, we don't have a lot of issues with the...

Right now, we are using the AI draft-response capability in EpicCare Ambulatory EHR. We are having...

My experience with Epic’s support has been pretty good. However, our Epic BFF fell off the map for a...

The training was really bad. Epic could improve their training by providing more usefulness for the...

My likelihood of recommending EpicCare Ambulatory EHR would probably be pretty high because, despite...

Our users don't feel like it is that easy to do everything they need to do in EpicCare Ambulatory...

Epic is great if an organization is mostly fee-for-service. Epic doesn't know how to do capitation...

One big benefit from not using multiple EHRs is cost savings. Providers are especially happy with...

Epic has not kept promises with new or ongoing training. We went with the Epic package for end-user...

There are certain clinical areas that are working very well in EpicCare Ambulatory EHR, such as...