EpicCare Ambulatory EHR Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
Epic is very responsive. We don’t take advantage enough. If we ever have a question about something...
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Loyalty
We would never unplug EpicCare Ambulatory EHR, nor have we ever thought of going to a different EHR....
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Loyalty, Product
I have come to the conclusion that the issue with Epic is us. We wanted to be so friendly to all the...
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Culture, Product
We have had no trouble with integrating third-party applications into Epic's system. As long as we...
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Culture
Epic did roll out the all-you-can-eat model for AI instead of a per-click model, and that was a good...
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Product
Epic's system gives us a lot of different pathways to do things, but it does give us the monitoring...
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Culture, Value
Epic could improve their pricing, but I guess the price comes along with them being the top in their...
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Loyalty, Product
Epic is doing a lot with the AI space. They have been keeping up on that and doing a great job. But...
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Relationship, Operations
Epic is the leader in the space. They are the top dog. They have really great support, and providers...
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Operations, Product
One of the big problems is that Epic’s EHR covers so much stuff that it is very difficult to...
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Relationship, Product
Our IT folks get a resolution from Epic within a couple of hours. I usually get a resolution right...
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Product
I have used many EHRs during my years in the medical field. Epic's EHR is by far the easiest to use...
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Product
Using multiple offerings from Epic means that everything is fully integrated, and everything talks...
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Value
Some of Epic’s AI functions cost extra, and API upgrades have a cost now, but they are not...
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Loyalty, Operations
Epic doesn’t do training; they give us good information, but we really have to train on things....
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Loyalty, Product
Some people just innately struggle with EHRs, so we wonder whether we can remove some of the clicks...
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Relationship, Product
Integration is probably the number-one benefit we have received from using multiple solutions from...
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Loyalty, Relationship
If we were hypothetically in the market for a new EHR, we would stay with Epic. I would pick them...
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Loyalty, Product
I like the AI summarization with EpicCare Ambulatory EHR. We have been using that, and people have...
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Product
The pharmacy management software in EpicCare Ambulatory EHR is really controlling. Because I’m not a...
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Product
We like the connectivity around the hospital with EpicCare Ambulatory EHR. For patients who don’t...
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Product
Due to the lack of options in the market, I would buy EpicCare Ambulatory EHR again. It is a good...
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Relationship, Product
Epic is not as proactive as they could be. With Epic’s road map, they usually forecast that...
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Relationship, Product
If we want interoperability with hospitals in our area, we are basically forced to be in the Epic...
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Operations, Value
The number-one benefit of using multiple Epic solutions is that implementation is much easier...
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Product
The product works the way it is supposed to.
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Operations
During the go-live, I wanted more hands-on perspective and support. I wanted more boots on the ground....
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Relationship
With ongoing support, Epic could improve their turnaround time with our online tickets. A lot of the...
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Relationship, Product
We get the benefit of having both the administrative and clinical teams in the same environment. We...
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Product
We use a separate scheduling solution. Epic doesn’t have that capability to the level we need....
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Product
When I compare the pros of Epic's system to other EHRs, the Epic functionalities are the best that I...
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Culture, Value
In general, Epic has avoided charging us for every little thing. There are a lot of ancillary fees,...
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Product
Compared to Epic’s competitors, EpicCare Ambulatory EHR is a competitive product. There is...
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Product
A single patient record is obviously the big win with Epic. We have all of the patient's care in one...
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Relationship, Product
There is always room for growth when it comes to Epic meeting all of our needs. Epic's technology is...
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Loyalty, Relationship
Epic has a fantastic vision. They are leaps and bounds ahead of everyone else in their current and...
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Loyalty, Product
Anytime we can stay with Epic versus another bolt-on option, it will generally be better received...
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Product
EpicCare Ambulatory EHR is user friendly. It has really powerful bulk ordering potential with...
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Relationship
Epic is extremely responsive to feedback, and they are constantly improving its product and their...
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Product, Value
The specific and tangible benefits that our organization realized by using multiple solutions from...
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Product
In EpicCare Ambulatory EHR, we would like end users to sort results like laboratory, imaging, and...
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Operations
In general, Epic does a good job with new module implementation. Our most recent module install was...
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Relationship
I think Epic is very proactive. Having used a lot of EHR vendors in the past who tend to minimize...
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Product
Epic has always had busy screens; users can’t just jump in and start using it. There are a lot of...
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Relationship
Epic's executives are very accessible, and we have high-level contacts within the organization.
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Product
We have struggled a bit to keep up and operationalize all of the capabilities that Epic is now...
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Loyalty
Based on what I know about the industry and what I know about what we have been able to accomplish,...
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Operations
The implementation of EpicCare Ambulatory EHR was a long project when it really didn't need to be....
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Product, Value
The specific and tangible benefit our organization has realized by using multiple solutions from...
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Product
EpicCare Ambulatory EHR is just a lot. The good and bad thing about EpicCare Ambulatory EHR is that...
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Relationship, Product
Epic is doing a really good job of staying on the cutting edge. There is a lot of AI stuff out there...
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Product
EpicCare Ambulatory EHR’s blessing, the fact that it can do so many things, is its curse. Usually,...
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Loyalty, Relationship
Part of Epic's success more recently has been getting all their customers through incentives,...
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Loyalty, Value
If I were hypothetically in the market for a new EHR, my number one vendor consideration would be...
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Value
Using multiple solutions from Epic has helped us reduce technology debt. Getting out of many...
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Relationship
Epic did some things early in their formation that initially probably didn't make it clear that they...
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Product
The benefit of using as many Epic modules as we can is that there is a common language, which...
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Loyalty, Product
I would still stick with Epic if we were in the market for a new solution. I haven't looked at other...
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Loyalty, Product
Generally, if we are using a third-party system now, we first looked at Epic's offering, and it...
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Operations, Product
Epic's system is hard to learn for the builders and IT staff. It has a lot of architecture that Epic...
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Culture, Value
I am not going to say that Epic has avoided charging us for everything. We pay more and more. With...
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Loyalty, Product
There is always room for improvement. Before Epic, we had another vendor. There were some things...
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Product, Value
A benefit of having multiple solutions from Epic is definitely clinical satisfaction. Another...
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Product
I can't think of anything that Epic isn't delivering on the clinical side. I know that they are...
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Loyalty, Relationship, Product
Epic gives us a lot of push for adoption now. They changed their gold stars. Those aren't just based...
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Product
There is so much functionality that is still available to us that we haven't implemented; I don't...
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Relationship, Operations
I’m always looking ahead when I go to the user conferences and seeing what things we are going to...
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Operations
All the stuff Epic is trying to tell us to update, modernize, or use the foundation platform for is...
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Value
I would say Epic avoids charging for every little thing. But it feels like that might be changing a...
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Value
The software is not cheap, but it is a really high value. It is hard to imagine how we could spend...
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Operations, Product
People who were working here were used to doing things very manually. For them, using EpicCare...
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Product
Epic is constantly trying to make the clinicians' lives easier by automating things, reducing their...
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Product
I would like some more functionality for personalization. Epic does have that, but it is within...
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Relationship, Product
One benefit of using multiple solutions from Epic is the seamless integration. Epic keeps up with...
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Operations
Unfortunately, I would rate Epic’s implementation services between the middle of the road and the...
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Product
Better integration is the biggest thing that we have seen from using EpicCare Ambulatory EHR. I...
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Relationship, Product
The functionality in EpicCare Ambulatory EHR is pretty good. However, while Epic is investing in...
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Operations, Product
I'm not directly involved with onboarding, but I do a lot of work with new providers, especially if...
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Loyalty
Going to another EHR is not going to happen. We have had the solution for many years, and there are...
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Product
With EpicCare Ambulatory EHR, efficiency has declined because Epic has moved away from one-click...
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Operations
One of the challenges with training for EpicCare Ambulatory EHR was the sheer number of people who...
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Relationship
Recently, Epic has been really involved with our organization, and they have come on-site and really...
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Loyalty, Product
Epic is already developing the things I would like to see improved in EpicCare Ambulatory EHR. I...
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Product, Value
I like Epic's honor roll program. Epic actually gives us financial rebates.
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Relationship
We have put in an enhancement request to help us manage processes more efficiently, and I wish that...
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Operations, Product
One thing that stands out about Epic's system is its ease of use. It is also easy to train people on...
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Loyalty, Product
The integration of Epic's systems is key. We don't need our providers to have more than one thing or...
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Value
It is really good that Epic is starting to implement more AI tools and is not nickel-and-diming us...
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Product
Epic tends to oversell things. I would like them to have better tools for specialties. They have...
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Value
Epic always has options. If we only want one thing, then they just charge us for the one thing. But...
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Value
With Epic, it is great that everything works together, that we don't have to do actual interfaces,...
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Product, Value
One downside to EpicCare Ambulatory EHR is the cost. We also have users who complain about issues...
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Product, Value
The interoperability of EpicCare Ambulatory EHR, especially with other Epic organizations, is one of...
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Loyalty
We outsourced our revenue cycle to a firm, and we realized that some of our frustrations with Epic...
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Relationship, Product
Epic as a company has very high core values in terms of the way they deal with customers. We always...
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Loyalty, Product
I don't think that Epic has a mature ambient product yet. They have one coming down the pike, but it...
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Value
EpicCare Ambulatory EHR is very expensive, but we are able to benefit from it. Our analysts receive...
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Loyalty, Product
With such a large application that has so many components to it, we prefer to stay slightly behind...
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Product, Value
The big benefits that we have seen from the system have been with the quality of its care. We have...
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Relationship
Epic is very proactive, and their phone support is pretty good. We have our Epic BFF, but sometimes,...
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Relationship, Product
The system is a very high-quality product. For the most part, we don't have a lot of issues with the...
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Value
Right now, we are using the AI draft-response capability in EpicCare Ambulatory EHR. We are having...
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Relationship
My experience with Epic’s support has been pretty good. However, our Epic BFF fell off the map for a...
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Operations
The training was really bad. Epic could improve their training by providing more usefulness for the...
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Loyalty
My likelihood of recommending EpicCare Ambulatory EHR would probably be pretty high because, despite...
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Loyalty, Product
Our users don't feel like it is that easy to do everything they need to do in EpicCare Ambulatory...
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Product
Epic is great if an organization is mostly fee-for-service. Epic doesn't know how to do capitation...
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Product, Value
One big benefit from not using multiple EHRs is cost savings. Providers are especially happy with...
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Operations
Epic has not kept promises with new or ongoing training. We went with the Epic package for end-user...
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Product
There are certain clinical areas that are working very well in EpicCare Ambulatory EHR, such as...
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Operations
When we can get access to Epic's training, it is usually quite good. However, our ability to access...
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Relationship
I would love to work with a vendor that our organization has an unencumbered and personal...
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Product, Value
One of the tangible benefits that we have realized by using multiple solutions from our core EHR and...
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Operations, Product
It is tough to say what specific benefits our organization has realized from using multiple...
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Operations
I think we need better training for the system. Epic's systems are ridiculously complicated and...
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Product
Benefits of using EpicCare Ambulatory EHR include the system's ease of accessibility of patient...
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Product, Value
The outcome we have achieved from using multiple Epic solutions is that we have good analytics....
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Product, Value
EpicCare Ambulatory EHR is better than what we had before. The turnaround time for the notes in the...
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Operations, Product
Epic's system is by far the best product out there. But it can sometimes be hard to learn and...
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Loyalty, Relationship, Product
We recently went through all of the vendor's road maps and saw where they are headed, and I feel...
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Loyalty, Relationship, Product
I wonder why Epic spends so much time on ERP. I think it is a fool's errand. They have too much...
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Loyalty, Product
We aren't using Epic’s ambient review technology (ART) to save time; it hasn’t demonstrated...
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Relationship
Epic has really exceeded our expectations. Epic has already put stuff that we, as clinicians, have...
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Relationship, Product
I think Epic is the top of the line when it comes to responding to customer issues. As clinicians,...
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Product
There is a general ecosystem out there that is using Epic's software. Especially in academic medical...
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Loyalty, Product
I'm excited for Epic's road map because of efficiency. When we talk about clinician well-being, that...
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Relationship, Product
The system has been extremely easy. I feel like a lot of vendors work with Epic almost directly for...
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Product
I think it has been pretty clear that we are pretty happy with our product.
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Loyalty, Relationship, Product
Sometimes, Epic is a little behind in the entrepreneurial space. For example, with some of their...
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Loyalty, Relationship, Product
I expect Epic to continue with what they are doing. They had some staffing shortfalls in the last...
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Loyalty, Operations
Epic has made some good training changes. They have something called What's New that will come out...
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Loyalty, Relationship
I know what Epic is working on, so I know what is coming next. Epic keeps me well informed when I...
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Product
We have really good EHR satisfaction scores, and our provider scores are higher than average. Ease...
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Operations
I have seen a change in the quality of the training materials that Epic is providing us with, and I...
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Relationship
We have regular calls with our Epic BFF, and they bring topics to us. They are always willing to...
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Relationship
Epic is very proactive. When there are patient safety escalations, Epic will call us and give us the...
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Operations
Our initial training from Epic was good. Our ongoing training is lacking, but that is a deficiency...
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Product, Value
Epic has the whole suite. There is nothing that needs to be bolted on. We save money and have...
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Product, Value
Our organization has only been on EpicCare Ambulatory EHR for a short time, so it is pretty new. We...
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Product
We struggle in EpicCare Ambulatory EHR when patients integrate their communication with us. When the...
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Loyalty, Product
We use a third-party generative AI solution for a lot of functions, and in some places, we are...
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Culture, Value
Epic likes to charge us. The charges are what they are, but Epic is not flexible on negotiation...
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Operations
With EpicCare Ambulatory EHR, we take a lot of the training on our shoulders. We don't depend on...
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Product
EpicCare Ambulatory EHR addresses the full gamut of the needs of our ambulatory business, but...
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Product
With Epic, it is always better to have a single incumbent with a single foundation than to try to...
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Value
My recommendation to Epic would be for them to connect more to things that are components of Healthy...
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Loyalty, Product
I have been very pleased with the continued development of what we see in the core of EpicCare...
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Relationship, Product
We generally take the approach that we are open to third parties only if the need is very...
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Loyalty, Product, Value
Epic's system is by far the biggest investment that we have made in any technology solution, and we...
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Product
Epic should work on how kludgy logging on is. We have a third-party thing where we use our badge...
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Product
We use third-party applications for pacemakers, defibrillators, and imaging for the cath lab because...
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Loyalty, Product
There will be substantial movement in the market in the next couple of years that will come from...
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Operations
Epic always wants to give us training when we open the system and are actually trying to work. I...
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Product, Value
The integration and revenue capture are some benefits we have realized from using multiple Epic solutions....
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Loyalty, Product, Value
Our portal utilization rate with Epic is around two-thirds. It was a bit higher in our previous EMR....
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Product
Epic's system has the ability to do scheduling, and we jumped on that bandwagon and asked whether we...
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Product
With Epic's system, we have way easier access to notes from specialists, ancillary services,...
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Product
EpicCare Ambulatory EHR is a powerful tool. It is superior to our previous EHR. The system is...
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Loyalty, Product
If I were considering a new EHR, my decision would depend on the institution's size. If I were at a...
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Operations, Product
The ease of use is very good. The system is easy for me because I know the software. Some feedback I...
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Relationship, Product
The product doesn't glitch or anything. I have not experienced downtime. We do have a few challenges...
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Loyalty
The product is part of our long-term plans. I don't think anybody would like to change it. Getting...
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Product
It is a journey for some providers to review the charts before they see patients. Similar to the way...
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Product, Value
More and more of Epic's core EHR functionalities seems to be cloud-enabled, predictive analytic...
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Product
EpicCare Ambulatory EHR is great. As a standalone tool, it probably wouldn't be that great though....
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Relationship
Epic has had a great product and has been a great partner. They respond to our questions quickly and...
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Operations
One of our major challenges was with the implementation. It just didn't feel organized, and it...
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Loyalty, Product
There is no real competitor for Epic in this space because of the speed that Epic is moving at in...
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Culture, Value
Epic mostly avoids charging for every little thing. Epic has come up with an organization package...
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Relationship, Operations
Epic hosts some meetings to show new items, and they have Nova Notes as their primary method for...
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Product
In EpicCare Ambulatory EHR, everything we need is just a click away. The interoperability platform...
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Relationship, Product
As Epic has grown in size, it has become harder to integrate outside technologies with Epic's...
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Operations, Product
EpicCare Ambulatory EHR is customizable. Users can do a lot in the system if they know what they are...
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Product
EpicCare Ambulatory EHR could especially be improved on the web access manager side. The vendor...
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Relationship
Overall, we get pretty good support from Epic, but Epic is pretty slow to change and grow. We have...
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Loyalty, Product
We would buy EpicCare Ambulatory EHR again because Epic's system is the most comprehensive. It...
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Culture, Relationship
I'm not sure about Epic and their promises. They talk about a lot of things, and those things don't...
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Value
There are tools that Epic is putting into the system, like AI to respond to patient messages and AI...
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Relationship
Epic's support is fine. However, I have never even had a conversation with an Epic executive. The...
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Operations
Epic's initial and ongoing training isn't perfect because lots of new things come. There are just so...
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Relationship
I love our technical services representative. Epic really tries hard to deliver new technology.
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Loyalty
We really have made a commitment to Epic, so I doubt that we would consider switching to something...
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Culture, Relationship
If a peer or friend asked me about Epic, I would be certain to tell them about the number of...
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Product, Value
Our providers would say they love Epic's ambulatory system for a few reasons. The first reason would...
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Product
I would buy EpicCare Ambulatory EHR again because of its data and ease of use. We are able to talk...
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Operations
Epic has been really good to us with our implementations. During our implementation, we have been...
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Relationship, Operations, Product
For AI solutions, we have a host of things that Epic is offering, like the generated responses to In...
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Operations
Things are a little tough because Epic doesn't provide our training. We have an internal team that...
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Product
Epic gives us the best ability to compare information across different users of Epic's systems. We...
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Operations
Outside of the implementation, there is nothing on the Epic side I would like to see improved. We...
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Operations
For physicians, we did user-setting labs for personalization, and those were really helpful for...
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Relationship, Operations
Epic kept their promises 50% of the time. They promised we would be able to go live and be prepared,...
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Operations
Epic’s training wasn't sufficient. We did the virtual training that Epic led, but because it was...
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Operations
I would absolutely buy EpicCare Ambulatory EHR again because it is a far superior application. We...
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Product, Value
EpicCare Ambulatory EHR is giving us way more reporting, transparency on work, and collaboration...
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Culture, Relationship
Epic is careful not to promise things they can't deliver. When we look at their timeline, Epic has...
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Operations, Product
Epic switched to regularly scheduled upgrades, and that was a big win. Previously, we were often...
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Operations
A lot of the ease of use of EpicCare Ambulatory EHR depends on the person who is using it and how...
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Operations
What we see on Epic's training is not exactly what things look like on the screen when we use...
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Product
EpicCare Ambulatory EHR is way better than other systems I have worked with. The interface is pretty...
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Relationship, Product
As a specialty provider, I always have complaints about EHRs because the vendors do the mainstream...
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Relationship
We have had some interactions with some of Epic's executives, and they come and listen and talk to...
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Relationship, Product
Epic could improve how they handle some of the items for the Gold Stars and Honor Roll. As an...
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Relationship, Operations
Epic is really good with their documentation and with getting us what we need. The Nova notes are...
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Product
We have had EpicCare Ambulatory EHR for many years. It is a poorly designed system, but its...
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Product, Value
The ease of use of the solution has created great satisfaction with our providers. The customizable...
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Relationship
I would 100% recommend Epic to others. Their support is top of class.
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Operations
Epic could improve the upgrade training for their principal trainers so that they could go forth and...
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Product, Value
If I were to compare EpicCare Ambulatory EHR to other EHRs, I would give EpicCare Ambulatory EHR the...
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Product
If a provider were to come from another organization, as far as we know, there wouldn't be any way...
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Loyalty, Product
For EpicCare Ambulatory EHR, each of our practices has its own service area. Many of those areas...
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Loyalty, Relationship, Product
There are so many things out there. Experienced providers are coming through more and more already...
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Loyalty
We are trying to go live with more Epic functionality, and that will really be an advantage for us....
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Relationship
Epic delivers anything that they say they will deliver. I can't think of anything that we don't have...
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Product
Reporting was a bit of a challenge. But we went from looking at ad hoc reports and getting things...
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Loyalty, Product
What I really like about the EHR is not being directly in patient care; it is about having access to...
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Relationship, Operations
We have been live with EpicCare Ambulatory EHR for many years, and I have a wonderfully trained...
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Relationship, Product
EpicCare Ambulatory EHR rates at the top of the scale in terms of supporting our integration goals....
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Operations, Product
An ambulatory EHR is probably a little confusing for patients and maybe also for end users in...
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Loyalty, Product
We wish there were certain things in EpicCare Ambulatory EHR, but Epic is working on those things....
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Relationship
I could probably find 20 not-so-great things to say about Epic, but they are responsive. We have our...
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Product
EpicCare Ambulatory EHR has been a considerable improvement from the product we moved from. It...
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Product
Since we are using EpicCare Ambulatory EHR hospital-wide, we see a lot of transparency with the...
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Product
There are some restrictions in EpicCare Ambulatory EHR. Because I am not certified, I can’t actually...
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Relationship
We have modified EpicCare Ambulatory EHR so well that for any changes that need to be done, we reach...
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Product
EpicCare Ambulatory EHR has some advantages and some disadvantages, but it is definitely a better...
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Relationship
We don't even think about Epic’s support folks as the vendor's people; we think about them as our...
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Loyalty, Product
We have an ambient listening tool that integrates directly into EpicCare Ambulatory EHR. Epic did a...
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Product
I love MyChart for EpicCare Ambulatory EHR because the patients can see and understand their clinic...
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Loyalty, Product
I would like some things to be a little faster for providers in EpicCare Ambulatory EHR, especially...
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Operations
A lot of the training is not on the vendor; it is on us after implementation. However, Epic's...
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Relationship, Product
EpicCare Ambulatory EHR is working better than the inpatient version. Epic's support is very good. I...
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Loyalty, Value
With no money as a limitation, if we were hypothetically in the market for a new EHR and PM...
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Loyalty
We spend a lot of money on Epic. We went to Epic for interoperability. They could pull everything...
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Operations, Product
EpicCare Ambulatory EHR is like an Apple product. It is pretty intuitive, and there are a lot of...
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Product
We need a better way to capture Medicare HCC coding. For clinicians, the fewer clicks it takes to...
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Relationship, Product
Epic is innovating faster than their competitors. The innovation in the past few years has been impressive....
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Value
EpicCare Ambulatory EHR is so expensive. Epic provides exceptional value, it is just a very high...
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Relationship, Product
EpicCare Ambulatory EHR is definitely a great product. The system is fairly easy to use. EpicCare...
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Product
Overall, I remain very positive about the suite of features within the core product. Epic has done a...
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Product
The majority of physicians have no problem with EpicCare Ambulatory EHR. They like it. I think that...
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Value
The core product remains strong. A trend with Epic is that they are carving out different...
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Loyalty, Product
At the time we were looking at EHRs, we felt that EpicCare Ambulatory EHR was strong in literally...
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Operations, Product
The ease of use of EpicCare Ambulatory EHR is the selling point. It is easy to use and learn from...
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Product
EpicCare Ambulatory EHR is extremely good at communicating between caregivers because it is a fully...
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Operations
Epic was pretty helpful during our go-live. They sent us a fleet of people who were here for quite a...
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Relationship, Operations
Epic has ongoing webinar support that is really outstanding. They provided us with a webinar after...
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Product
We can customize things in the system, but Epic advises us to not customize too much because that...
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Loyalty, Operations, Product
Our employed physicians have done very well with the system. Our affiliated physicians, who are...
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Relationship, Operations
Epic has very good tools for their implementations, but they aren't very good project planners....
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Culture
Epic has adjusted some of their payment models recently, so we aren't constantly having to figure...
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Culture, Product
When Epic says they are going to do something, they will do it. The interoperability features and...
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Operations, Value
When we talk about EHRs and keeping up with training, most of that falls to the customer. We get...
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Relationship, Product
Epic recognizes that there are now many organizations that have been on Epic for decades, and when...
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Operations, Product
I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...
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Relationship, Product
Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...
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