EpicCare Ambulatory EHR Commentary
Filtered view: (Health System Owned)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
We get good support from Epic. I don't think we are using all of Epic's functionality.
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Product
Epic is still a little clunky in terms of getting clinical concepts involved. It is hard to get new...
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Relationship
The biggest thing Epic could do is actively advocate for burden reduction. They are very powerful in...
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Operations
Epic has a lot of training features built in, and we have a team of people at our hospital who train...
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Product
We are very happy with Epic, so I don't have any preference for anything beyond Epic. It is a very...
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Relationship, Product
Epic always comes up with something, and that sometimes causes some interference or disrupts the...
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Operations
During the installation of EpicCare Ambulatory EHR, there were some pieces that Epic said we should...
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Loyalty, Relationship, Operations, Product
Epic’s vision is phenomenal. It takes them longer to implement something than a third-party vendor...
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Relationship, Value
In general, Epic is very transparent with charges. The solution has a high up-front cost, but I find...
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Relationship, Product
EpicCare Ambulatory EHR is robust and multispecialty, and it is the market leader. It really works...
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Relationship
We have good contact with Epic, but sometimes things are slow. Sometimes our representative can be...
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Product
Reporting is somewhat limited. Epic has a decent amount of reporting. There are just some reports...
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Product
If I were starting all over, I would still go with EpicCare Ambulatory EHR. The biggest...
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Relationship, Value
Epic is up there when it comes to development. All the other EHR vendors are trying to keep up right...
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Culture, Product
There is a SideKick AI offering, where we can have a free-text query into Slicer Dicer, and it...
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Product
In the ambulatory space, the gaps are about patient flow. We have very limited resources and...
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Product
The one negative with Epic is that for some of the things that we get out of the box, there is a lot...
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Relationship, Value
Epic's software is expensive, but it has been really valuable. I have been working with Epic for a...
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Product
The user interface would be the biggest opportunity for improvement in EpicCare Ambulatory EHR.
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Relationship, Product
Epic is an excellent, reliable company with good ethics. EpicCare Ambulatory EHR has the most...
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Relationship
With Epic, the support always depends on who our TS person is. Sometimes we get a new one who isn’t...
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Loyalty, Product
Epic’s development and innovation are making their programs so good. The digital front door is...
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Loyalty, Product
Interoperability is very limited at our organization, so we probably aren't using Epic’s tools to...
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Product
The biggest benefits of EpicCare Ambulatory EHR are flexibility, Epic’s investment in AI over the...
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Relationship, Product
I have seen a little bit of movement in this area, but I would like to see Epic simplify their UX....
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Operations, Product
Before our implementation, I had a lot of bias against Epic because of things that I had heard....
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Operations
Epic put a lot of skin in the game before, during, and after our implementation. They were very...
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Loyalty, Product
The ability to present information across the story of the patient in a digestible format is a...
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Product
The way that Epic is able to connect things and bring everything together is a strength. The best...
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Relationship, Product
Epic needs to get the system out of the way and realize that the answer to clinical problems isn't...
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Relationship, Product
Epic has good-to-great products from a good-to-great vendor, but they could still be even better....
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Product
Epic's system has so much functionality, and our challenge is that it has too much stuff for us to...
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Relationship
Epic is very responsive to us. We have a great relationship with Epic.
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Product
We need to get better reports from the system. I think we are working through that on our end.
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Relationship, Product
When we work with the vendor at the HIM level, I think my colleagues are very happy with them.
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Relationship, Value
I think we have everything in place that we need. The vendor has been very responsive to our needs....
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Relationship
The vendor usually does a good job when it comes to meeting our needs, but they are not always...
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Relationship
I like that our turnaround time is really good. It is easy for us to work with our operations...
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Relationship
On the service side, we have had some issues with the timeliness of requests or completed tickets....
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Loyalty
I do not have vendor envy at all. I would be devastated if we left Epic because we have been on...
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Operations
Epic doesn't really train us. They do have trainings that our people don't take advantage of, but...
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Relationship
Epic’s support team is very responsive, and the vendor is very involved with our executives. I'm a...
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Relationship
Epic’s support team responds pretty well to emails, and they are good about getting back to us. Epic...
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Operations
A lot of times, the training for EpicCare Ambulatory EHR falls more on our organization. Epic has...
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Product
EpicCare Ambulatory EHR is stable. I really feel like Epic has come a long way with their...
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Value
EpicCare Ambulatory EHR is very expensive, and Epic will charge for every little thing.
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Operations
We did our own training. Epic has a really intense focus on personalization, and they always show us...
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Relationship
Our account manager is accessible, but Epic is reactive. We really have to have a problem before...
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Product
I would give the system low marks on design but higher marks in terms of reliability and stability....
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Product
EpicCare Ambulatory EHR has too many clicks and moves too slowly to complete workflows as...
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Relationship
Epic is very responsive. We don’t take advantage enough. If we ever have a question about something...
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Loyalty
We would never unplug EpicCare Ambulatory EHR, nor have we ever thought of going to a different EHR....
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Loyalty, Product
I have come to the conclusion that the issue with Epic is us. We wanted to be so friendly to all the...
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Culture, Product
We have had no trouble with integrating third-party applications into Epic's system. As long as we...
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Culture
Epic did roll out the all-you-can-eat model for AI instead of a per-click model, and that was a good...
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Product
Epic's system gives us a lot of different pathways to do things, but it does give us the monitoring...
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Culture, Value
Epic could improve their pricing, but I guess the price comes along with them being the top in their...
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Loyalty, Product
Epic is doing a lot with the AI space. They have been keeping up on that and doing a great job. But...
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Relationship, Operations
Epic is the leader in the space. They are the top dog. They have really great support, and providers...
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Operations, Product
One of the big problems is that Epic’s EHR covers so much stuff that it is very difficult to...
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Relationship, Product
Our IT folks get a resolution from Epic within a couple of hours. I usually get a resolution right...
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Product
I have used many EHRs during my years in the medical field. Epic's EHR is by far the easiest to use...
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Product
Using multiple offerings from Epic means that everything is fully integrated, and everything talks...
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Value
Some of Epic’s AI functions cost extra, and API upgrades have a cost now, but they are not...
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Loyalty, Operations
Epic doesn’t do training; they give us good information, but we really have to train on things....
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Loyalty, Product
Some people just innately struggle with EHRs, so we wonder whether we can remove some of the clicks...
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Relationship, Product
Integration is probably the number-one benefit we have received from using multiple solutions from...
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Loyalty, Relationship
If we were hypothetically in the market for a new EHR, we would stay with Epic. I would pick them...
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Loyalty, Product
I like the AI summarization with EpicCare Ambulatory EHR. We have been using that, and people have...
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Product
The pharmacy management software in EpicCare Ambulatory EHR is really controlling. Because I’m not a...
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Product
We like the connectivity around the hospital with EpicCare Ambulatory EHR. For patients who don’t...
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Product
Due to the lack of options in the market, I would buy EpicCare Ambulatory EHR again. It is a good...
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Relationship, Product
Epic is not as proactive as they could be. With Epic’s road map, they usually forecast that...
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Relationship, Product
If we want interoperability with hospitals in our area, we are basically forced to be in the Epic...
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Operations, Value
The number-one benefit of using multiple Epic solutions is that implementation is much easier...
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Product
The product works the way it is supposed to.
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Operations
During the go-live, I wanted more hands-on perspective and support. I wanted more boots on the ground....
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Relationship
With ongoing support, Epic could improve their turnaround time with our online tickets. A lot of the...
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Relationship, Product
We get the benefit of having both the administrative and clinical teams in the same environment. We...
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Product
We use a separate scheduling solution. Epic doesn’t have that capability to the level we need....
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Product
When I compare the pros of Epic's system to other EHRs, the Epic functionalities are the best that I...
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Culture, Value
In general, Epic has avoided charging us for every little thing. There are a lot of ancillary fees,...
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Product
Compared to Epic’s competitors, EpicCare Ambulatory EHR is a competitive product. There is...
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Product
A single patient record is obviously the big win with Epic. We have all of the patient's care in one...
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Relationship, Product
There is always room for growth when it comes to Epic meeting all of our needs. Epic's technology is...
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Loyalty, Relationship
Epic has a fantastic vision. They are leaps and bounds ahead of everyone else in their current and...
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Loyalty, Product
Anytime we can stay with Epic versus another bolt-on option, it will generally be better received...
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Product
EpicCare Ambulatory EHR is user friendly. It has really powerful bulk ordering potential with...
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Relationship
Epic is extremely responsive to feedback, and they are constantly improving its product and their...
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Product, Value
The specific and tangible benefits that our organization realized by using multiple solutions from...
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Product
In EpicCare Ambulatory EHR, we would like end users to sort results like laboratory, imaging, and...
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Operations
In general, Epic does a good job with new module implementation. Our most recent module install was...
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Relationship
I think Epic is very proactive. Having used a lot of EHR vendors in the past who tend to minimize...
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Product
Epic has always had busy screens; users can’t just jump in and start using it. There are a lot of...
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Relationship
Epic's executives are very accessible, and we have high-level contacts within the organization.
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Product
We have struggled a bit to keep up and operationalize all of the capabilities that Epic is now...
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Loyalty
Based on what I know about the industry and what I know about what we have been able to accomplish,...
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Operations
The implementation of EpicCare Ambulatory EHR was a long project when it really didn't need to be....
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Product, Value
The specific and tangible benefit our organization has realized by using multiple solutions from...
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Product
EpicCare Ambulatory EHR is just a lot. The good and bad thing about EpicCare Ambulatory EHR is that...
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Relationship, Product
Epic is doing a really good job of staying on the cutting edge. There is a lot of AI stuff out there...
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Product
EpicCare Ambulatory EHR’s blessing, the fact that it can do so many things, is its curse. Usually,...
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Loyalty, Relationship
Part of Epic's success more recently has been getting all their customers through incentives,...
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Loyalty, Value
If I were hypothetically in the market for a new EHR, my number one vendor consideration would be...
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Value
Using multiple solutions from Epic has helped us reduce technology debt. Getting out of many...
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Relationship
Epic did some things early in their formation that initially probably didn't make it clear that they...
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Product
The benefit of using as many Epic modules as we can is that there is a common language, which...
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Loyalty, Product
I would still stick with Epic if we were in the market for a new solution. I haven't looked at other...
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Loyalty, Product
Generally, if we are using a third-party system now, we first looked at Epic's offering, and it...
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Operations, Product
Epic's system is hard to learn for the builders and IT staff. It has a lot of architecture that Epic...
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Culture, Value
I am not going to say that Epic has avoided charging us for everything. We pay more and more. With...
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Loyalty, Product
There is always room for improvement. Before Epic, we had another vendor. There were some things...
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Product, Value
A benefit of having multiple solutions from Epic is definitely clinical satisfaction. Another...
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Product
I can't think of anything that Epic isn't delivering on the clinical side. I know that they are...
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Loyalty, Relationship, Product
Epic gives us a lot of push for adoption now. They changed their gold stars. Those aren't just based...
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Product
There is so much functionality that is still available to us that we haven't implemented; I don't...
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Relationship, Operations
I’m always looking ahead when I go to the user conferences and seeing what things we are going to...
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Operations
All the stuff Epic is trying to tell us to update, modernize, or use the foundation platform for is...
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Value
I would say Epic avoids charging for every little thing. But it feels like that might be changing a...
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Value
The software is not cheap, but it is a really high value. It is hard to imagine how we could spend...
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Operations, Product
People who were working here were used to doing things very manually. For them, using EpicCare...
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Product
Epic is constantly trying to make the clinicians' lives easier by automating things, reducing their...
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Product
I would like some more functionality for personalization. Epic does have that, but it is within...
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Relationship, Product
One benefit of using multiple solutions from Epic is the seamless integration. Epic keeps up with...
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Operations
Unfortunately, I would rate Epic’s implementation services between the middle of the road and the...
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Product
Better integration is the biggest thing that we have seen from using EpicCare Ambulatory EHR. I...
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Relationship, Product
The functionality in EpicCare Ambulatory EHR is pretty good. However, while Epic is investing in...
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Operations, Product
I'm not directly involved with onboarding, but I do a lot of work with new providers, especially if...
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Loyalty
Going to another EHR is not going to happen. We have had the solution for many years, and there are...
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Product
With EpicCare Ambulatory EHR, efficiency has declined because Epic has moved away from one-click...
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Operations
One of the challenges with training for EpicCare Ambulatory EHR was the sheer number of people who...
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Relationship
Recently, Epic has been really involved with our organization, and they have come on-site and really...
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Loyalty, Product
Epic is already developing the things I would like to see improved in EpicCare Ambulatory EHR. I...
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Product, Value
I like Epic's honor roll program. Epic actually gives us financial rebates.
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Relationship
We have put in an enhancement request to help us manage processes more efficiently, and I wish that...
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Operations, Product
One thing that stands out about Epic's system is its ease of use. It is also easy to train people on...
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Loyalty, Product
The integration of Epic's systems is key. We don't need our providers to have more than one thing or...
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Value
It is really good that Epic is starting to implement more AI tools and is not nickel-and-diming us...
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Product
Epic tends to oversell things. I would like them to have better tools for specialties. They have...
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Value
Epic always has options. If we only want one thing, then they just charge us for the one thing. But...
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Value
With Epic, it is great that everything works together, that we don't have to do actual interfaces,...
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Product, Value
One downside to EpicCare Ambulatory EHR is the cost. We also have users who complain about issues...
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Product, Value
The interoperability of EpicCare Ambulatory EHR, especially with other Epic organizations, is one of...
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Loyalty
We outsourced our revenue cycle to a firm, and we realized that some of our frustrations with Epic...
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Relationship, Product
Epic as a company has very high core values in terms of the way they deal with customers. We always...
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Loyalty, Product
I don't think that Epic has a mature ambient product yet. They have one coming down the pike, but it...
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Value
EpicCare Ambulatory EHR is very expensive, but we are able to benefit from it. Our analysts receive...
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Loyalty, Product
With such a large application that has so many components to it, we prefer to stay slightly behind...
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Product, Value
The big benefits that we have seen from the system have been with the quality of its care. We have...
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Relationship
Epic is very proactive, and their phone support is pretty good. We have our Epic BFF, but sometimes,...
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Relationship, Product
The system is a very high-quality product. For the most part, we don't have a lot of issues with the...
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Value
Right now, we are using the AI draft-response capability in EpicCare Ambulatory EHR. We are having...
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Relationship
My experience with Epic’s support has been pretty good. However, our Epic BFF fell off the map for a...
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Operations
The training was really bad. Epic could improve their training by providing more usefulness for the...
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Loyalty
My likelihood of recommending EpicCare Ambulatory EHR would probably be pretty high because, despite...
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Loyalty, Product
Our users don't feel like it is that easy to do everything they need to do in EpicCare Ambulatory...
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Product
Epic is great if an organization is mostly fee-for-service. Epic doesn't know how to do capitation...
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Product, Value
One big benefit from not using multiple EHRs is cost savings. Providers are especially happy with...
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Operations
Epic has not kept promises with new or ongoing training. We went with the Epic package for end-user...
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Product
There are certain clinical areas that are working very well in EpicCare Ambulatory EHR, such as...
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Operations
When we can get access to Epic's training, it is usually quite good. However, our ability to access...
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Relationship
I would love to work with a vendor that our organization has an unencumbered and personal...
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Product, Value
One of the tangible benefits that we have realized by using multiple solutions from our core EHR and...
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Operations, Product
It is tough to say what specific benefits our organization has realized from using multiple...
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Operations
I think we need better training for the system. Epic's systems are ridiculously complicated and...
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Product
Benefits of using EpicCare Ambulatory EHR include the system's ease of accessibility of patient...
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Product, Value
The outcome we have achieved from using multiple Epic solutions is that we have good analytics....
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Product, Value
EpicCare Ambulatory EHR is better than what we had before. The turnaround time for the notes in the...
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Operations, Product
Epic's system is by far the best product out there. But it can sometimes be hard to learn and...
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Loyalty, Relationship, Product
We recently went through all of the vendor's road maps and saw where they are headed, and I feel...
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Loyalty, Relationship, Product
I wonder why Epic spends so much time on ERP. I think it is a fool's errand. They have too much...
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Loyalty, Product
We aren't using Epic’s ambient review technology (ART) to save time; it hasn’t demonstrated...
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Relationship
Epic has really exceeded our expectations. Epic has already put stuff that we, as clinicians, have...
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Relationship, Product
I think Epic is the top of the line when it comes to responding to customer issues. As clinicians,...
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Product
There is a general ecosystem out there that is using Epic's software. Especially in academic medical...
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Loyalty, Product
I'm excited for Epic's road map because of efficiency. When we talk about clinician well-being, that...
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Relationship, Product
The system has been extremely easy. I feel like a lot of vendors work with Epic almost directly for...
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Product
I think it has been pretty clear that we are pretty happy with our product.
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Loyalty, Relationship, Product
Sometimes, Epic is a little behind in the entrepreneurial space. For example, with some of their...
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Loyalty, Relationship, Product
I expect Epic to continue with what they are doing. They had some staffing shortfalls in the last...
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Loyalty, Operations
Epic has made some good training changes. They have something called What's New that will come out...
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Loyalty, Relationship
I know what Epic is working on, so I know what is coming next. Epic keeps me well informed when I...
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Product
We have really good EHR satisfaction scores, and our provider scores are higher than average. Ease...
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Operations
I have seen a change in the quality of the training materials that Epic is providing us with, and I...
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Relationship
We have regular calls with our Epic BFF, and they bring topics to us. They are always willing to...
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Relationship
Epic is very proactive. When there are patient safety escalations, Epic will call us and give us the...
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Operations
Our initial training from Epic was good. Our ongoing training is lacking, but that is a deficiency...
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Product, Value
Epic has the whole suite. There is nothing that needs to be bolted on. We save money and have...
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Product, Value
Our organization has only been on EpicCare Ambulatory EHR for a short time, so it is pretty new. We...
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Product
We struggle in EpicCare Ambulatory EHR when patients integrate their communication with us. When the...
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Loyalty, Product
We use a third-party generative AI solution for a lot of functions, and in some places, we are...
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Culture, Value
Epic likes to charge us. The charges are what they are, but Epic is not flexible on negotiation...
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Operations
With EpicCare Ambulatory EHR, we take a lot of the training on our shoulders. We don't depend on...
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Product
EpicCare Ambulatory EHR addresses the full gamut of the needs of our ambulatory business, but...
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Product
With Epic, it is always better to have a single incumbent with a single foundation than to try to...
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Value
My recommendation to Epic would be for them to connect more to things that are components of Healthy...
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Loyalty, Product
I have been very pleased with the continued development of what we see in the core of EpicCare...
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Relationship, Product
We generally take the approach that we are open to third parties only if the need is very...
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Loyalty, Product, Value
Epic's system is by far the biggest investment that we have made in any technology solution, and we...
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Product
Epic should work on how kludgy logging on is. We have a third-party thing where we use our badge...
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Product
We use third-party applications for pacemakers, defibrillators, and imaging for the cath lab because...
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Loyalty, Product
There will be substantial movement in the market in the next couple of years that will come from...
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Operations
Epic always wants to give us training when we open the system and are actually trying to work. I...
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Product, Value
The integration and revenue capture are some benefits we have realized from using multiple Epic solutions....
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Loyalty, Product, Value
Our portal utilization rate with Epic is around two-thirds. It was a bit higher in our previous EMR....
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Product
Epic's system has the ability to do scheduling, and we jumped on that bandwagon and asked whether we...
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Product
With Epic's system, we have way easier access to notes from specialists, ancillary services,...
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Product
EpicCare Ambulatory EHR is a powerful tool. It is superior to our previous EHR. The system is...
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