EpicCare Ambulatory EHR Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Product
The only thing that I would want Epic to improve is our service times. Right now, we are running a...
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Product, Value
I do like that the community providers have access to a system that is phenomenal. Epic is number...
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Relationship, Operations
Epic's handholding during implementations is good. My experience with the vendor's customer service...
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Product
The one thing that has always been difficult about EpicCare Ambulatory EHR is the way it is divided...
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Operations
Epic has a lot of their own training materials and web pages that they can use for things, but they...
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Relationship
EpicCare Ambulatory EHR is the only EHR that I have ever worked on. In my experience, working with...
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Loyalty, Product
EpicCare Ambulatory EHR is always improving. Recently, Epic has been trying to get more...
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Product
Epic has the largest EHR or the most adopted, so we get a lot of customization. There are a lot of...
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Relationship, Product
I like Epic because there is a lot of standardization. There is ease in pulling data from different...
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Operations, Product
The only thing that can be confusing sometimes is that each person can customize their Epic view to...
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Value
In some cases, Epic doesn't charge for something when they should and could. Other times, they...
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Product
When we go in to pull a patient who has been seen in the clinic and is not an inpatient, and we...
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Relationship, Product
Based on my experience with Epic, the process of development and getting updates on features we want...
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Product
I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...
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Relationship, Product
Epic has steering boards for all different disciplines and specialties. Some of the board members...
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Product
Like most institutions, we are probably an update or two behind the latest version. Most...
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Loyalty, Product
Epic has a good vision for where they are going. I think that one of the solution's strengths is...
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Product
The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...
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Loyalty, Relationship
My satisfaction with the vendor’s executive involvement is primarily because my executives have a...
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Product
There are things that are a little bit different in our facility type as opposed to general...
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Loyalty, Product
If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...
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Loyalty, Product
When we compare EpicCare Ambulatory EHR with other EHRs, the system is as user friendly as an EHR is...
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Culture, Relationship, Operations, Product
It is really common for Epic to say that their system can do something, but when an organization...
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Relationship, Product
We have some pain points in the system. There is a lot of progress that the vendor could make,...
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Product, Value
EpicCare Ambulatory EHR is the best and most comprehensive solution on the market. It is very...
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Product
Epic does a great job of integrating their systems with external solutions. That is a pretty...
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Loyalty
If a provider is coming from an Epic institution to work at an Epic institution, the transition is...
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Relationship
With the way Epic works, if something is available, we will get it. If it is not, Epic is working on...
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Relationship, Operations
Epic will send us a detailed document showing what is going to change. The analysts who do the stuff...
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Operations
Epic has a template for us to use to build our training, and Epic has a lot of programs. If we want...
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Product
Epic’s interoperability is good. The continuous improvement is always exciting for me to see.
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Loyalty, Product
In Basket has been very painful for people because it is a closed message system that works very...
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Relationship
Epic has a lot of things they are offering everybody worldwide. If there is an opportunity that...
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Value
There is great ROI. At the minimum, Epic helps us not leave money on the table. There was a lot of...
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Relationship
Responsiveness is very important because no matter how colorful a product looks, there is a chance...
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Relationship, Product
Epic is top of the line. My first entry into the EHR world was Epic, and I have seen the growth over...
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Relationship, Operations
Epic has their own dedicated team, but we have offered to help. We have a good relationship, and...
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Value
Epic implemented a new pricing model for APIs that made it prohibitive to use API technology, which...
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Product, Value
There is an excessive number of clicks in EpicCare Ambulatory EHR.
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Product, Value
One of the key things that EpicCare Ambulatory EHR does a great job at is tying the documentation to...
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Product
EpicCare Ambulatory EHR is a decent product. All our doctors like it, and it does everything we...
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Operations
Epic hasn’t really provided ongoing training, but they have release notes and stuff on the user website....
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Product
Epic’s functionality that they showed at a UGM regarding automatic replies has a lot of promise....
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Relationship, Product
Epic is revamping their MyChart strategy. We have a different app for messaging because MyChart...
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Product
The biggest thing for me in EpicCare Ambulatory EHR is the provider documentation. The challenges...
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Loyalty, Product
Epic is part of our long-term plans. We have been on Epic's system for quite a while, and I have...
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Loyalty, Product
Epic can very much dictate a lot of the rules around what they train on and whatnot, but the other...
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Relationship, Product
We are showing strong signs objectively and subjectively that we are understanding the functionality...
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Operations
If we were to do the Epic implementation again, we would insist on a timeline that included training...
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Operations, Product
Epic is really compartmentalized in the sense that they stay very far away from workflows. They say...
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Operations
Epic's guidance was really clear, but they are a smart company. They are worth a lot of money. We...
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Product
EpicCare Ambulatory EHR is sectioned out, so it is really easy to go through and fill out the...
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Loyalty
From my vantage point, I don't think there is any intention to move away from Epic. We continue to...
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Loyalty, Product
We did an internal survey on usability, and most people who joined the organization who came from...
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Loyalty, Product
We feel like Epic is moving at about the same pace as we are in terms of what we need to accomplish....
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Relationship
With Epic, there are so many people, resources, and applications. We are using dozens of different...
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Relationship
I have no problem with Epic’s ongoing support. I go onto the internet or call somebody if I need to,...
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Relationship
Epic tries to be proactive, but they don't always think ahead about some of their changes.
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Relationship
Epic is a unique vendor. Obviously, we pay them a lot of money, but they really want to have a close...
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Value
One of the strengths of Epic is collecting revenue to charge and collect. That does not matter much...
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Loyalty, Product
Epic’s ability to support the exchange of data and FHIR interoperability beyond demographics is...
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Operations, Product
If someone walks four miles to get a pail of water and has done that for 12 years, things stay...
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Relationship
This was not the first EHR for our organization, but it was by far the best. The support from Epic...
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Operations
We would like Epic to help us learn about best practices earlier so that we don’t have to revamp the...
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Product
EpicCare Ambulatory EHR is a top-of-the-line product. Epic continues to innovate, and that is all we...
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Relationship
The R&D group from Epic actually met with us and helped us get a product that actually worked. They...
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Relationship
We have an executive BFF at Epic who we meet with regularly. One of the top executives hosts a...
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Product, Value
There is a lot to EpicCare Ambulatory EHR. There are a lot of different ways to do the same thing....
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Relationship, Product
Overall, things are going really well with Epic. We continue to really push ourselves to be premier...
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Loyalty, Relationship
Moving to Epic is the right move. Customers should do what Epic tells them to do and adopt as many...
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Product
The best and worst thing about Epic is that they use a single code base. Their products work well...
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Relationship, Product
Data segregation is going to hit us like a brick wall at some point. We are very flat-footed in our...
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Product
EpicCare Ambulatory EHR pulls in data from outside organizations and tries to present it in a...
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Product
Our local build of EpicCare Ambulatory EHR didn't necessarily include all the workflows that would...
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Loyalty
Our initial focus was on getting an integrated solution. Our next focus is on having a tool that...
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Operations
Nothing went wrong with the product during our last upgrade. When Epic does training, they try to...
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Relationship
We have a TS person who we work with directly on most of our concerns, so we don't have to place...
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Product
EpicCare Ambulatory EHR is comprehensive, and the workflows generally fit an office or clinic-based...
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Operations
The technical components of Epic’s implementations are done very well. Epic should put together a...
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Relationship, Operations
Epic is always available. We have an amazing tech support group for the ambulatory side. Epic's...
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Product
In terms of interoperability, Epic has Care Everywhere and Happy Together, and the mapping is...
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Product
Epic software is always complicated for end users. Epic pushes for more integration than we can do.
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Operations
Epic does a very good job with training and is all about achieving outcomes. There is nothing much...
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Product
Overall, we are satisfied with EpicCare Ambulatory EHR, but there are some key areas in the system...
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Product
There is so much there with EpicCare Ambulatory EHR. There are customizations we can do, but it is a...
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Product, Value
In terms of meeting interoperability goals, Epic is good, but there is some room for improvement. We...
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Product
We would like to see Epic expand a bit more in the specialty areas like oncology, hearing imbalance,...
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Relationship, Product
Epic is good about self-reporting issues. Epic is also good at taking outside information and...
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Relationship
Epic is usually really careful about not overpromising. If they give us a date, then that date will...
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Operations
Epic's training is a lot better than it used to be, but I think that there are opportunities for it...
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Product
There are some gaps in the system's ambulatory abilities for our specialty. Epic has made a lot of...
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Product
The system has some gaps, and it needs continual improvement, but Epic covers a lot of ground in...
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Product
Epic has gotten further into the ambulatory world. They offer the correct tools for the repetitious...
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Relationship, Operations
Epic has a lot of people who can read, and they will read what the best practices are from other...
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Relationship
We end up having to reach out to Epic for different needs. From my perspective, I don't see all the...
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Operations
Epic posts education slides for every new functionality that comes along. They have training videos...
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Product
EpicCare Ambulatory EHR, from my standpoint, does what it is promised to do and delivers pretty...
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Product
Part of Epic’s selling point is interoperability. They do a good job, and I know they are working on...
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Product
We rarely have downtime; the product is pretty reliable.
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Product
Epic has a method for how they do everything. There are things for which we have to look to...
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Loyalty, Relationship
Epic constantly has a vision for new and improved things. I can look up what they are working on,...
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Relationship
With Epic, we don't always get an answer, or we don't always get the answer we want. However, they...
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Product
Our Epic connections are empowered, but we don't always have direct connections with them. Epic's...
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Relationship, Operations
I feel good about Epic and how they offer a lot of optimization options that people aren't aware of....
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Product
Things have been going well for us with EpicCare Ambulatory EHR. The basics of the system are...
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Operations
Our last upgrade went much better than we expected. I was very worried because I felt like the...
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Operations, Product
We had a lot of pilot users who had access to the latest upgrade from Epic before our go-live date...
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Product, Value
I would like to have fewer updates to do. We have heard for a long time that Epic has goals of...
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Product
There are some small ways that Epic's product fails to deliver, but there aren't any major ways. The...
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Loyalty, Product
My organization has decided to always be a few upgrades behind what Epic releases. We need to make...
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Relationship
Epic assigns every client a BFF. That person acts as an internal contact. We tend to reach out to...
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Product
The information presented to users in the system is very customizable and straightforward. We can...
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Product
We would like to see Epic's system have continued integration with voice commands. We would also...
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Relationship, Operations, Product
There was recently an update to the EHR software to install a particular Epic module, and there were...
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Product
EpicCare Ambulatory EHR is fine in terms of integrating with various medical devices, monitors,...
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Product
One of the best things about the Epic EHR is that we can do so much in the system. However, while...
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Loyalty, Operations, Product
Epic provides good certification training. Additionally, I would give them a top rating for...
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Culture, Relationship, Product
Epic has a lot of new and upcoming features all the time, but sometimes those are in such limited...
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Product
External integration is always getting better with Epic. We have Care Everywhere obviously, but...
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Product, Value
If people are used to the system, that counts for a lot. I wouldn't say there is anything...
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Relationship
The support for EpicCare Ambulatory EHR is a little less awesome than Epic’s support for their other...
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Relationship, Product
We may have been led to believe that certain things in EpicCare Ambulatory EHR worked a little...
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Product
EpicCare Ambulatory EHR isn’t really difficult once we get to know it, but some people have problems...
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Relationship
When Epic discovers a problem, they definitely reach out to us immediately.
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Loyalty, Relationship, Product
I am a big Epic fan. Epic is good to work with, especially for an organization as large as they are....
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Relationship
Epic's support is great, and the vendor is very supportive. Epic has done a great job of providing...
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Product
There are some gaps in the system. The ones that I am most familiar with are the issues with...
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Culture, Value
EpicCare Ambulatory EHR is expensive, but compared to having to buy multiple third-party systems and...
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Loyalty
We could use Epic's systems in some other areas, but we aren't switching to Epic's other systems...
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Loyalty, Operations, Product
I have been very impressed with Epic's upgrades. We upgraded the system, and we are optimistic about...
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Loyalty, Product
Whenever I am asked whether we would switch to another vendor’s system if we had the chance, I say...
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Relationship, Product
I can talk to some folks who have the same version of EpicCare Ambulatory EHR that we do, and I am...
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Relationship
Epic's executives are really engaged. They definitely want to know what their customers are thinking...
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Value
We spend a fortune on Epic's systems, and there is no way that we have covered all of their costs...
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Operations
Epic’s training is really good. If our organization will fund us to learn more, Epic will provide...
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Product, Value
With Epic, we get a fair number of fix packages, software updates, and upgrades, and they can be...
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Relationship, Product
Concerning integration, Epic is ahead of us all of the time, and we are always trying to keep up.
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Product
Epic is much more intuitive with help text and with the ability to schedule meetings ad hoc than...
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Relationship
Epic’s people need more of a work-life balance, but the fact that they don’t really comes in handy...
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Product
I can’t say that EpicCare Ambulatory EHR definitely meets all of our users’ needs because our...
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Operations
A staff member told me they were pleased with the installation of EpicCare Ambulatory EHR.
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Culture, Relationship
Epic needs to be more transparent about the criteria for early adopters.
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Operations, Product
The experience in the system is good; however, the system is not always as user friendly as...
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Value
We have a flat rate with Epic. If we want to do other things, they charge extra for those, but we...
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Product
I like the eligibility part of the system. It picks up insurance companies below our radar that are...
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Relationship
The vendor keeps their promises, though we may not like their answers.
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Operations, Product
The integration with Epic was tough at first. Combining our established patients into the system was...
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Operations
Epic tries to stay on top of things as far as new technology goes, and they do well with training.
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Product
I was able to do more with our previous system in terms of making updates and correcting things that...
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Product
With Epic, there is a lot of extra clicking. I have been on other EHRs that are better than the one...
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Loyalty, Product
We have done a lot of work with In Basket efficiency improvement, and Epic is moving toward...
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Relationship, Product, Value
I feel like Epic’s folks are part of our team. They provide great support. And EpicCare Ambulatory...
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Operations, Product
For the EpicCare Ambulatory EMR, I have not had to work so much. Epic is pretty good with...
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Loyalty, Relationship, Product
I have been using Epic's software for many years, and it seems to evolve and improve for better...
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Loyalty
I know people who are switching over to Epic, and I tell them to just be patient and that they will...
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Product
EpicCare Ambulatory EHR does what it is supposed to do from both a provider and an administrator...
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Product
EpicCare Ambulatory EHR is not simple or intuitive. It is one of those things where we hate it, but...
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Relationship, Operations
I was apprehensive about welcoming Epic, but Epic has been almost mind-blowing with how engaged and...
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Relationship, Product
Epic tries to be inward focused, and they are very proprietary when it comes to their APIs. They...
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Product, Value
The product is rather expensive, and it is really designed for an office in the 1990s. The product...
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Operations
We have upgraded, and it has been a good experience. Epic does a very good job with little snippet...
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Product
I have seen the decision support for immunizations improve as time has gone on. That piece doesn't...
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Loyalty, Product
Something that would help with immunization reconciliation would be to make it possible to update...
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Operations, Product
There is definitely a learning curve with the EHR, and there are a lot of different ways to do...
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Relationship
The Epic customer support team is responsive and knowledgeable. I have regular conversations with a...
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Product
Comparing Epic and Cerner is like comparing two wrenches made by different manufacturers. They are...
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Value
I would not buy the product again because I'm guessing that I can probably get something that fits...
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Operations
In terms of the capabilities the product has, I don't think Epic does a good job of helping me best...
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Product
EpicCare Ambulatory EHR has been a tremendously valuable tool. We have integrated a lot of what we...
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Relationship
Nobody keeps all of their promises, but Epic keeps most of their promises. They deliver what they...
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Value
EpicCare Ambulatory EHR is expensive, but we know that it is expensive, and it is good compared to...
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Product
No EHR can meet every functionality need. However, EpicCare Ambulatory EHR isn't where it needs to...
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Relationship
Epic responds to us, and their support is pretty excellent. It isn't common for the system to have a...
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Product
If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...
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Relationship, Operations
If I were going to give Epic some recommendations on where they could improve, I would have them...
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Loyalty
Epic is working on a couple of projects to make using the product a better experience, so I hope my...
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Culture, Relationship
Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...
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Loyalty, Relationship, Product
There are some areas that Epic could concentrate on more, but we are starting to see where the...
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Loyalty
We initially went with Epic's system because statistically, Epic's reimbursements are better than...
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Relationship
Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...
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Relationship
Epic is going in exactly the direction I want them to, and they read the market well. They are...
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Culture, Relationship
Epic partners with us. We don't just tell them what to do. We have discussions with them where we...
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Product
I would totally recommend Epic's systems. I think everyone should have them. That would make things...
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Relationship, Operations, Product
I like that EpicCare Ambulatory EMR is consistent between departments. It is very customizable,...
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Product, Value
Some outcomes we have been able to see with the product are how many minutes providers are spending...
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Relationship
Sometimes the Epic representative who is on our project calls in our ambulatory setting doesn't jump...
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Operations, Product
Sometimes the release notes are a bit hard to understand. Sometimes they tell us what to tell our...
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Relationship, Operations
My team has a recurring meeting set up with our Epic education technical services person. We are...
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Product
We are very satisfied with our EHR. We are now learning more about how we can make it better and...
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Loyalty
There are some things that we are looking at for the inpatient world that we have to go to third...
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Product
We would like to see an improvement in the system with regard to the ease of use when putting in a...
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Relationship
Our executives have routine phone calls with Epic’s support team, and all of our application teams...
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Product, Value
Once people get the hang of the system, it isn't too bad. The system's integration has been great...
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Relationship, Product
Epic's system and tools lack usability. The vendor always overpromises and underdelivers, especially...
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Relationship
Epic's web support can take a while. Their support calls are good though. The things we put in...
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Value
EpicCare Ambulatory EMR is better than competing systems. However, we pay a lot more for it than we...
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Product
There are a lot of ways that Epic can improve EpicCare Ambulatory EMR and make it better. There are...
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Product
There are sometimes certain things we need to do with EpicCare Ambulatory EMR that we can't do. Epic...
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Relationship, Product
Epic is constantly upgrading the system. They are trying to show that they hear us. They might not...
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Product
One thing that has been difficult about the system's ambulatory side is that we have an impact...
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Operations
The system's ambulatory side works pretty well. Our initial training was outstanding.
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Culture, Value
Generally, Epic does a pretty good job with their charging and licensing model.
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Relationship, Product
Epic does a fantastic job of maintaining their system and creating a very stable and reliable...
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Relationship, Product
Epic has done a really good job of helping remove some of the third-party application requirements...
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Relationship
On the technological and application sides, the service is proactive for sure. Epic will sometimes...
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Relationship, Product
The ambulatory product is really good. Epic spends a lot of time and energy on the continued...
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Product
We are already very satisfied. I think it is really hard for Epic to move the needle drastically...
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Operations
Based on my experience with the implementation, I am very satisfied. No one is perfect, so there are...
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Product
Interoperability is a big word in general. Epic does a really good job when we think about the...
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Relationship
I like Epic’s model of assigning account executives and BFFs so that we know who to go to for...
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Loyalty, Product
The beautiful thing about Epic is that as long as people get on the Epic train and stay on that...
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Product
For the most part, our users love the system's workflows because they can just log in to the system....
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Relationship, Product
Epic has some proprietary predictive models, and they don't share those with us unless we purchase them....
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Product
Epic could do a bit more with the mobile platform and functionalities. The mobile piece is still...
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Loyalty, Relationship
Large academic centers are moving toward Epic. The vendor seems very quick to adopt technology and...
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