EpicCare Inpatient EHR/Resolute Hospital Billing Commentary
Filtered view: (Small - 1-150 Beds)
Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Relationship
We have good representation in that we have a direct contact with Epic, but our support still feels...
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Relationship, Product
We have made a couple of upgrades to Resolute Hospital Billing, and those always make me nervous...
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Product
I have entered several tickets for additional services that could be added or developed in Resolute...
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Operations
Epic really does not provide us with insights into training when we go live. We have to create our...
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Relationship
Epic really does a good job in customer engagement. We have a really good engine with their help...
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Relationship
Epic makes it very difficult to be innovative. If we are trying to be an alpha organization, like a...
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Relationship
We have had an awesome and positive experience from the start. We have been so very blessed with our...
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Relationship, Operations
I have never worked with another EHR vendor that has their stuff together like Epic does. We have...
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Product
EpicCare Inpatient EHR has the ability to share information pretty well internally and externally....
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Operations
Epic is really willing to get all hands on deck here at the hospital to help us with training and...
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Loyalty, Product
There are quite a few functionalities we feel should be part of EpicCare Inpatient EHR, but they are...
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Loyalty, Relationship
We are pretty satisfied. Epic is meeting our needs. They have development coming out faster than we...
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Relationship, Operations, Product, Value
Resolute Hospital Billing is so much better than the solution that we had in the past. We are able...
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Product
Some of the system's denial dashboards could use more drilling options. We can use Slicer Dicer, but...
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Operations, Product
Epic has a tool called Payer Platform, but I think that tool is slow to implement. When I went to a...
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Product
I like the dashboards in Resolute Hospital Billing. We can drill into those. The system has a lot of...
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Product
When Resolute Hospital Billing goes down, it usually comes back up pretty quickly.
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Operations
The training is mostly up to the team to take advantage of. Epic offers all kinds of training. They...
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Product
We lost some folks due to Resolute Hospital Billing’s ease of use. They needed to go. However, Epic...
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Product
With Resolute Hospital Billing, I like the work queues. And I like the fact that we can pretty much...
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Relationship, Product
Epic needs more pediatric-specific solutions.
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Relationship, Value
Epic's solution is expensive and can be complex, but it is exceptionally powerful. We have excellent...
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Culture
We haven't yet realized the full potential of what Epic has to offer. A while ago, we realized that...
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Relationship
We have a very good relationship with our support teams and technical support people.
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Product
The system's reports are great.
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Product
We were able to put all of our claims from both our hospital and physician sides on one bill. We can...
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Commentary Summary
Comment Type Breakout