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EpicCare Inpatient EHR/Resolute Hospital Billing Commentary
Filtered view: (Small - 1-150 Beds)

Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Manager

Relationship

We have good representation in that we have a direct contact with Epic, but our support still feels...

Dec 2025
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(0)
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Manager

Relationship, Product

We have made a couple of upgrades to Resolute Hospital Billing, and those always make me nervous...

Dec 2025
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Manager

Product

I have entered several tickets for additional services that could be added or developed in Resolute...

Dec 2025
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VP/Other Executive

Operations

Epic really does not provide us with insights into training when we go live. We have to create our...

Oct 2025
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VP/Other Executive

Relationship

Epic really does a good job in customer engagement. We have a really good engine with their help...

Oct 2025
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VP/Other Executive

Relationship

Epic makes it very difficult to be innovative. If we are trying to be an alpha organization, like a...

Oct 2025
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CIO

Relationship

We have had an awesome and positive experience from the start. We have been so very blessed with our...

Sep 2025
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CIO

Relationship, Operations

I have never worked with another EHR vendor that has their stuff together like Epic does. We have...

Sep 2025
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CIO

Product

EpicCare Inpatient EHR has the ability to share information pretty well internally and externally....

Sep 2025
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CIO

Operations

Epic is really willing to get all hands on deck here at the hospital to help us with training and...

Sep 2025
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CIO

Loyalty, Product

There are quite a few functionalities we feel should be part of EpicCare Inpatient EHR, but they are...

Sep 2025
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CIO

Loyalty, Relationship

We are pretty satisfied. Epic is meeting our needs. They have development coming out faster than we...

Sep 2025
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VP/Other Executive

Relationship, Operations, Product, Value

Resolute Hospital Billing is so much better than the solution that we had in the past. We are able...

Sep 2025
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VP/Other Executive

Product

Some of the system's denial dashboards could use more drilling options. We can use Slicer Dicer, but...

Sep 2025
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VP/Other Executive

Operations, Product

Epic has a tool called Payer Platform, but I think that tool is slow to implement. When I went to a...

Sep 2025
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VP/Other Executive

Product

I like the dashboards in Resolute Hospital Billing. We can drill into those. The system has a lot of...

Sep 2025
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VP/Other Executive

Product

When Resolute Hospital Billing goes down, it usually comes back up pretty quickly.

Sep 2025
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VP/Other Executive

Operations

The training is mostly up to the team to take advantage of. Epic offers all kinds of training. They...

Sep 2025
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VP/Other Executive

Product

We lost some folks due to Resolute Hospital Billing’s ease of use. They needed to go. However, Epic...

Sep 2025
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VP/Other Executive

Product

With Resolute Hospital Billing, I like the work queues. And I like the fact that we can pretty much...

Sep 2025
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Analyst/Coordinator

Relationship, Product

Epic needs more pediatric-specific solutions.

Jul 2025
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(0)
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Manager

Relationship, Value

Epic's solution is expensive and can be complex, but it is exceptionally powerful. We have excellent...

Jul 2025
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Manager

Culture

We haven't yet realized the full potential of what Epic has to offer. A while ago, we realized that...

Jul 2025
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Manager

Relationship

We have a very good relationship with our support teams and technical support people.

Jul 2025
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Manager

Product

The system's reports are great.

Jul 2025
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Manager

Product

We were able to put all of our claims from both our hospital and physician sides on one bill. We can...

Jul 2025
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