Epic Payer Platform Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Product
I would like Epic to develop the right clinical decision support tools at the point of care. They...
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Product, Value
I would still buy Epic Payer Platform again, but I would go in with better expectations or...
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Product
I would recommend Epic Payer Platform, with the caveat that using it is a multiyear investment...
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Operations
A lot of the self-service training modules from Epic aren’t built around payers right now. We're...
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Value
In the first several months with Epic Payer Platform, we had some surprises from a pricing and cost...
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Value
Epic Payer Platform is pretty strong in terms of speed. The volume has been good. One complaint from...
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Relationship
I have had a few excellent account managers from Epic; they are on top of things and advocate for...
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Loyalty, Relationship, Product
We have signed the CMS interoperability pledge and some broader capabilities, but Epic isn't fully...
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Relationship, Product
Epic has done some work with the Pulse dashboard. It is not new to Epic's system, but it is new in...
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Product, Value
The big levels, like risk and quality, have been met with Epic Payer Platform. The data exchange is...
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Product
In terms of how satisfied we are with the patient experience, there’s a member experience package as...
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Product
Epic Payer Platform’s accuracy of data flowing is very high, but there's definitely still some work...
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Product, Value
We use Epic Payer Platform for claims statusing, which is more like revenue cycle support. And...
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Relationship, Product
We've worked very directly with Epic on complying with CMS requirements. We're very satisfied there....
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Operations, Product
There's always some improvement needed in terms of training, just because of some of the details...
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Relationship
I would rate Epic’s support with a top score because there's a lot of innovative stuff going on, and...
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Product, Value
The system definitely helps improve our relationship with providers. For prior authorizations and...
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Loyalty, Product
In a value-based care world, we've been talking about eliminating data silos for as long as I've...
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Product
We’re very satisfied with the investment. The system has been good for payer-provider relations....
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Product
There's a lot of detail to get the quality reporting perfect, but once we dial it in, we get a lot...
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Operations, Product
We wish that we could get everybody on board with Epic Payer Platform and spend a lot more time...
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Product, Value
The payer needs an ROI. They're making an investment with Epic, and the leaders who have given us...
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Product
Epic has the Blue Ribbon program with the platform, and it has been quite elusive for all payers. A...
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Relationship, Product, Value
The system has been positive with providers. The vendor enjoys working through the system because it...
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Relationship
Epic is a provider-first organization. When we need support and ask them for something, they will...
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Operations
The lift for implementing the Epic Payer Platform was extremely heavy. The implementation was...
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Product
Epic's system can get us clinical data at a high fidelity. The system also has fast turnaround, and...
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Loyalty, Value
Epic Payer Platform doesn't cost us anything, and it has brought a lot of value. It has really...
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Relationship
I have never dealt with anything related to Epic where they haven't met my expectations. I have been...
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Relationship, Value
Epic overcharges for Epic Payer Platform. At the end of the day, Epic is a for-profit business. I...
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Product
With Epic Payer Platform, we are trying to do something different in our industry. Ultimately, Epic...
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Value
The way Epic works is that the only time there is an additional cost to us is if there is...
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Commentary Summary
Comment Type Breakout