Epic Payer Platform Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Loyalty, Value
We are doing a real cost-value review and are interested in seeing what the impact of the solution...
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Relationship, Product
We have pretty good relationships with the big Epic providers.
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Loyalty, Product
Most other plans that put in Epic Payer Platform view it as an IT project, but they don’t think...
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Product
We have varied degrees of excitement from the providers about the solution. The providers that have...
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Operations, Product
There wasn't a time when we just had Epic Payer Platform; we went live with Tapestry at the same...
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Product
Reporting from the solution could be better. Adoption is the stumbling block with the solution, not...
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Product
Concurrent reviews cannot be done because providers delay things for revenue cycle purposes.
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Loyalty
We're in the process of developing a road map. I would like to move faster, but we have to align our...
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Operations
Epic doesn’t give us any training for Epic Payer Platform. In fact, I feel like Epic is a little too...
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Product
Epic Payer Platform is good, but it needs more participation around the CMS rules for prior...
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Relationship, Product, Value
Epic needs to continue to innovate by finding more ways to surface clinical data across the provider...
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Product, Value
Luckily, in our area, we have a large population that has Epic's solutions, but there are some...
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Relationship
Epic is actively engaged in helping develop solutions for the prior authorization component of the...
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Relationship
There is really no other vendor that compares with Epic in terms of what they do. A lot of providers...
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Value
When payers first initiated Epic Payer Platform, they were primarily focused on increasing their...
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Product
Aetna is using Epic Payer Platform for claims prepayment. Some payers are using Epic Payer Platform...
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Product
Sometimes the delays are on our end, but with Epic Payer Platform, the supplemental data files are...
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Value
I definitely think Epic Payer Platform is worth the value. I’m surprised when I hear of large...
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Relationship
Anytime we’ve asked Epic to join a call to help us, they have been very supportive. They are always...
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Relationship
Epic has been very collaborative because we’re both trying to maximize quality scores and risk...
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Loyalty
We’re trying to get more ownership internally for Epic Payer Platform. We’re also working to have...
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Product
I would like Epic to develop the right clinical decision support tools at the point of care. They...
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Product, Value
I would still buy Epic Payer Platform again, but I would go in with better expectations or...
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Product
I would recommend Epic Payer Platform, with the caveat that using it is a multiyear investment...
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Operations
A lot of the self-service training modules from Epic aren’t built around payers right now. We're...
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Value
In the first several months with Epic Payer Platform, we had some surprises from a pricing and cost...
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Value
Epic Payer Platform is pretty strong in terms of speed. The volume has been good. One complaint from...
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Relationship
I have had a few excellent account managers from Epic; they are on top of things and advocate for...
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Loyalty, Relationship, Product
We have signed the CMS interoperability pledge and some broader capabilities, but Epic isn't fully...
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Relationship, Product
Epic has done some work with the Pulse dashboard. It is not new to Epic's system, but it is new in...
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Product, Value
The big levels, like risk and quality, have been met with Epic Payer Platform. The data exchange is...
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Product
In terms of how satisfied we are with the patient experience, there’s a member experience package as...
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Product
Epic Payer Platform’s accuracy of data flowing is very high, but there's definitely still some work...
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Product, Value
We use Epic Payer Platform for claims statusing, which is more like revenue cycle support. And...
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Relationship, Product
We've worked very directly with Epic on complying with CMS requirements. We're very satisfied there....
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Operations, Product
There's always some improvement needed in terms of training, just because of some of the details...
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Relationship
I would rate Epic’s support with a top score because there's a lot of innovative stuff going on, and...
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Product, Value
The system definitely helps improve our relationship with providers. For prior authorizations and...
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Loyalty, Product
In a value-based care world, we've been talking about eliminating data silos for as long as I've...
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Product
We’re very satisfied with the investment. The system has been good for payer-provider relations....
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Product
There's a lot of detail to get the quality reporting perfect, but once we dial it in, we get a lot...
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Operations, Product
We wish that we could get everybody on board with Epic Payer Platform and spend a lot more time...
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Product, Value
The payer needs an ROI. They're making an investment with Epic, and the leaders who have given us...
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Product
Epic has the Blue Ribbon program with the platform, and it has been quite elusive for all payers. A...
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Relationship, Product, Value
The system has been positive with providers. The vendor enjoys working through the system because it...
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Relationship
Epic is a provider-first organization. When we need support and ask them for something, they will...
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Operations
The lift for implementing the Epic Payer Platform was extremely heavy. The implementation was...
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Product
Epic's system can get us clinical data at a high fidelity. The system also has fast turnaround, and...
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Loyalty, Value
Epic Payer Platform doesn't cost us anything, and it has brought a lot of value. It has really...
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Relationship
I have never dealt with anything related to Epic where they haven't met my expectations. I have been...
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Relationship, Value
Epic overcharges for Epic Payer Platform. At the end of the day, Epic is a for-profit business. I...
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Product
With Epic Payer Platform, we are trying to do something different in our industry. Ultimately, Epic...
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Value
The way Epic works is that the only time there is an additional cost to us is if there is...
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Commentary Summary
Comment Type Breakout