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User Commentary
Product, Value
With staffing being a challenge within most healthcare organizations, Epion Check-In has afforded us...
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Loyalty, Relationship
The vendor has asked us for feedback on new initiatives and whatnot, and they have brought us to the...
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Product, Value
In terms of onboarding patients and dealing with cancellations, there is a really narrow amount of...
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Value
Our time-of-service collections have increased a lot since we have gone to the vendor. The rate is...
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Operations, Product
There are a lot of different ways people can work with Epion Check-In. I am less satisfied with the...
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Relationship, Value
We wanted to make a change to something in the system, and with the help of Epion Health, we were...
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Relationship
The vendor is very good at outlining things. The program manager that we work with is really a...
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Value
I pause before saying whether I would buy Epion Check-In again because we have other vendors that...
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Value
We have shorter intake times with Epion Check-In, and we have definitely increased our co-pay...
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Relationship
Our customer service manager is excellent. We are very lucky. They do not make promises they can't...
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Product
The only things I really have a complaint about are the iPads that we rent from Epion Health. They...
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Product, Value
The outcomes we have seen from Epion Check-In are in patient compliance. Patients love Epion...
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Product
The only thing that we complain about is because of our EMR and Epion Check-In, we cannot manipulate...
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Relationship
Our representative from Epion is amazing. They are very fast in trying to resolve anything that...
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Loyalty
There was a small period of time when we were not using Epion Check-In because we really liked to...
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Product
If the platform doesn't work because I am in a remote place or my patient is in a remote place, I...
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Relationship
The vendor has been very responsive with their customer service. I have them on speed dial. I work...
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Product
The vendor said that the true self-check-in was on their road map. It took a little longer than they...
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Loyalty, Operations
We were fortunate because the vendor was on-site for the initial onboarding of their product. And...
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Product, Value
The solution has improved the completion of the registration documentation, demographics, insurance...
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Loyalty, Relationship
The vendor is very open to hearing about ideas and potential modifications to the current process...
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Loyalty
The product is part of our long-term plans because it continues to work. I am actually pretty happy...
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Product
There are a few little things I would tweak in Epion Check-In. There are some small bumps with its...
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Product, Value
Epion Check-In does save time in the front desk area because the registration staff does not have to...
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Relationship
We do have a contact person at Epion Health, and that individual is amazing, but they are super...
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Loyalty
I am not sure whether I would buy Epion Check-In again. We have had too many problems with the...
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Culture, Relationship
It took a bit of back-and-forth and a little complaining on my part for Epion Health to keep their...
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Operations
Our implementation person from Epion Health talked so fast that we had a hard time keeping up with...
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Relationship
Epion Health’s support quality is middle of the road. One thing I learned recently is with Epion...
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Relationship
We don’t have a person at Epion Health that we can contact; we talk to whoever gets the ticket when...
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Value
We have been very bad about getting copies of patients’ driver’s licenses and insurance cards. With...
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Product
We can’t use our own iPads with Epion Check-In, so we have to pay every month to rent Epion Health’s...
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Product
I don’t know whether Epion Check-In does self-capture. Patients have to take a picture of their...
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Product
Patients are able to skip through parts of Epion Check-In, so the family and medical histories...
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Product
Epion Check-In does the clinical screenings and puts those in the system. However, there is a delay,...
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Product, Value
Epion Check-In is performing very well. We have seamless integration with data points. We have a...
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Product, Value
EMRs have made advancements in their core functionality, and that negates the need to add a...
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Product, Value
Thanks to Epion Check-In, we have more efficient registration processes and fewer lines at the...
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Operations
I can rely on Epion Health's resources to do a little more of the work during the implementation.
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Relationship
Epion Health is such a big organization, and we have to go through hoops with them.
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Loyalty
The biggest benefit of switching to Epion Check-in is the ability to customize previsit clinical...
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Loyalty
With our organizational needs, our satisfaction is probably going to be a bit lower in a year. Also,...
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Relationship, Operations
Epion Health got us live within a turnaround time of a couple of weeks. The vendor is a saint.
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Operations
There is a lot of opportunity for the vendor to promote self-paced, interactive training for staff....
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Product
If there were some OCR capabilities within Epion Check-In for automatically uploading information...
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Loyalty
Epion Check-In is a steal. When we were doing our vendor analysis and looking at the pricing...
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Relationship
Epion Health has some self-imposed limitations that are not true limitations. I think as a sore...
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Operations, Product
Epion Check-In has been super handy for onboarding new patients, getting paperwork going, and...
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Relationship
We had a contact at Epion Health who we could reach out to when we first started on the program, but...
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Product
When we work with patients who are in residential settings and rehab situations, it is very...
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Loyalty, Product
We like Epion Check-In's telehealth feature. We use the system because we needed more granulated...
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Culture, Operations
The vendor's initial and ongoing training for the product have been solid. Since we have gotten our...
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Loyalty
In terms of the different goals, projects, and growth that we want to get going, I think that our...
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Loyalty, Product
There are definitely some features in the system that need to be improved. I recognize that Epion...
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Product
I would like to see more flexibility in terms of how the platform works with our EHR. Sometimes...
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Relationship
Epion Health is very good to work with. The support people are very good. I can call them up on a...
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Relationship, Value
The rates of our patients interacting with the Epion Health previsit messaging are extremely high....
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Product
To integrate things with the product, we have to go through a third-party system that has an...
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Relationship
I can go directly to our service account manager, and that person will route everything so that...
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Relationship
The vendor is somewhat proactive. But a lot of times, we have to reach out to them first with issues...
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Product
We have intermittent issues with things not working in the product. Occasionally, the information...
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Product
It would change everything for us if Epion Health could put the entire check-in process on the...
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Product
We have a lot of issues with patients being able to connect to the telemedicine platform, and there...
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Relationship
Ever since the new company purchased Epion Check-In, we haven't been able to get help consistently...
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Operations
The vendor was very responsive to any issues we had with their implementation services. For example,...
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Operations, Product
The product doesn't require a whole lot of training. It works in the background. The administrators...
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Product
The product is really good for getting information out to our patients with regard to self-check-in...
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Loyalty
My organization is looking at other solutions from my EMR vendor. That vendor could potentially be...
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Product
We would like to see more forms on the fly that are easier. For example, the system has a consent...
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Relationship, Value
Epion Check-In definitely reduces pain points for those of us that use it. We get what we pay for...
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Loyalty, Operations
When Epion Health is doing an upgrade, they tell us about it. We work on the upgrade with the...
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Culture
Epion Check-In works exactly like the vendor told us it would, but the system is a check-in system,...
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Product
Our chief complaint is that we would like the patient to be able to put in their own reason for the...
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Product, Value
I don't have anything negative to say about Epion Check-In. It is reliable. The product has helped...
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Culture
I am having issues with the vendor's sales department. I was attempting to get iPads for our other...
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Value
I have never known Epion Health to charge for added questionnaires and things like those. They...
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Product
Sometimes elderly patients have issues with Epion Check-In. That doesn't really mean there is a...
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Relationship, Operations, Product
There are some features that we could probably implement, but I don't know how to get them...
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Relationship
The web support is good. There has never been a case where I put a ticket and the vendor doesn't...
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