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Epion Check-In
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Product, Value

With staffing being a challenge within most healthcare organizations, Epion Check-In has afforded us...

Sep 2023
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VP/Other Executive

Loyalty, Relationship

The vendor has asked us for feedback on new initiatives and whatnot, and they have brought us to the...

Sep 2023
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VP/Other Executive

Product, Value

In terms of onboarding patients and dealing with cancellations, there is a really narrow amount of...

Sep 2023
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VP/Other Executive

Value

Our time-of-service collections have increased a lot since we have gone to the vendor. The rate is...

Sep 2023
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VP/Other Executive

Operations, Product

There are a lot of different ways people can work with Epion Check-In. I am less satisfied with the...

Sep 2023
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VP/Other Executive

Relationship, Value

We wanted to make a change to something in the system, and with the help of Epion Health, we were...

Sep 2023
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VP/Other Executive

Relationship

The vendor is very good at outlining things. The program manager that we work with is really a...

Sep 2023
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VP/Other Executive

Value

I pause before saying whether I would buy Epion Check-In again because we have other vendors that...

Sep 2023
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(0)
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Manager

Value

We have shorter intake times with Epion Check-In, and we have definitely increased our co-pay...

Sep 2023
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(0)
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Manager

Relationship

Our customer service manager is excellent. We are very lucky. They do not make promises they can't...

Sep 2023
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Manager

Product

The only things I really have a complaint about are the iPads that we rent from Epion Health. They...

Sep 2023
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Manager

Product, Value

The outcomes we have seen from Epion Check-In are in patient compliance. Patients love Epion...

Aug 2023
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Manager

Product

The only thing that we complain about is because of our EMR and Epion Check-In, we cannot manipulate...

Aug 2023
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(0)
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Manager

Relationship

Our representative from Epion is amazing. They are very fast in trying to resolve anything that...

Aug 2023
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Director

Loyalty

There was a small period of time when we were not using Epion Check-In because we really liked to...

Aug 2023
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(0)
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Physician

Product

If the platform doesn't work because I am in a remote place or my patient is in a remote place, I...

Aug 2023
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Director

Relationship

The vendor has been very responsive with their customer service. I have them on speed dial. I work...

Aug 2023
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(0)
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Director

Product

The vendor said that the true self-check-in was on their road map. It took a little longer than they...

Aug 2023
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Director

Loyalty, Operations

We were fortunate because the vendor was on-site for the initial onboarding of their product. And...

Aug 2023
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(0)
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Director

Product, Value

The solution has improved the completion of the registration documentation, demographics, insurance...

Aug 2023
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(0)
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Director

Loyalty, Relationship

The vendor is very open to hearing about ideas and potential modifications to the current process...

Aug 2023
||
(0)
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Physician

Loyalty

The product is part of our long-term plans because it continues to work. I am actually pretty happy...

Aug 2023
||
(0)
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Physician

Product

There are a few little things I would tweak in Epion Check-In. There are some small bumps with its...

Aug 2023
||
(0)
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Director

Product, Value

Epion Check-In does save time in the front desk area because the registration staff does not have to...

Aug 2023
||
(0)
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Director

Relationship

We do have a contact person at Epion Health, and that individual is amazing, but they are super...

Aug 2023
||
(0)
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Physician

Loyalty

I am not sure whether I would buy Epion Check-In again. We have had too many problems with the...

Aug 2023
||
(0)
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Physician

Culture, Relationship

It took a bit of back-and-forth and a little complaining on my part for Epion Health to keep their...

Aug 2023
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(0)
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Physician

Operations

Our implementation person from Epion Health talked so fast that we had a hard time keeping up with...

Aug 2023
||
(0)
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Physician

Relationship

Epion Health’s support quality is middle of the road. One thing I learned recently is with Epion...

Aug 2023
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(0)
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Physician

Relationship

We don’t have a person at Epion Health that we can contact; we talk to whoever gets the ticket when...

Aug 2023
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(0)
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Physician

Value

We have been very bad about getting copies of patients’ driver’s licenses and insurance cards. With...

Aug 2023
||
(0)
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Physician

Product

We can’t use our own iPads with Epion Check-In, so we have to pay every month to rent Epion Health’s...

Aug 2023
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(0)
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Physician

Product

I don’t know whether Epion Check-In does self-capture. Patients have to take a picture of their...

Aug 2023
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(0)
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Physician

Product

Patients are able to skip through parts of Epion Check-In, so the family and medical histories...

Aug 2023
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(0)
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Physician

Product

Epion Check-In does the clinical screenings and puts those in the system. However, there is a delay,...

Aug 2023
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VP/Other Executive

Product, Value

Epion Check-In is performing very well. We have seamless integration with data points. We have a...

Aug 2023
||
(0)
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VP/Other Executive

Product, Value

EMRs have made advancements in their core functionality, and that negates the need to add a...

Aug 2023
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(0)
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VP/Other Executive

Product, Value

Thanks to Epion Check-In, we have more efficient registration processes and fewer lines at the...

Aug 2023
||
(0)
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VP/Other Executive

Operations

I can rely on Epion Health's resources to do a little more of the work during the implementation.

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Epion Health is such a big organization, and we have to go through hoops with them.

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

The biggest benefit of switching to Epion Check-in is the ability to customize previsit clinical...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty

With our organizational needs, our satisfaction is probably going to be a bit lower in a year. Also,...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

Epion Health got us live within a turnaround time of a couple of weeks. The vendor is a saint.

Aug 2023
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(0)
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Analyst/Coordinator

Operations

There is a lot of opportunity for the vendor to promote self-paced, interactive training for staff....

Aug 2023
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(0)
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Analyst/Coordinator

Product

If there were some OCR capabilities within Epion Check-In for automatically uploading information...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty

Epion Check-In is a steal. When we were doing our vendor analysis and looking at the pricing...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

Epion Health has some self-imposed limitations that are not true limitations. I think as a sore...

Aug 2023
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(0)
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Manager

Operations, Product

Epion Check-In has been super handy for onboarding new patients, getting paperwork going, and...

Aug 2023
||
(0)
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Manager

Relationship

We had a contact at Epion Health who we could reach out to when we first started on the program, but...

Aug 2023
||
(0)
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Manager

Product

When we work with patients who are in residential settings and rehab situations, it is very...

Aug 2023
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(0)
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Manager

Loyalty, Product

We like Epion Check-In's telehealth feature. We use the system because we needed more granulated...

Aug 2023
||
(0)
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Manager

Culture, Operations

The vendor's initial and ongoing training for the product have been solid. Since we have gotten our...

Aug 2023
||
(0)
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Manager

Loyalty

In terms of the different goals, projects, and growth that we want to get going, I think that our...

Aug 2023
||
(0)
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Manager

Loyalty, Product

There are definitely some features in the system that need to be improved. I recognize that Epion...

Aug 2023
||
(0)
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Manager

Product

I would like to see more flexibility in terms of how the platform works with our EHR. Sometimes...

Apr 2023
||
(0)
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Manager

Relationship

Epion Health is very good to work with. The support people are very good. I can call them up on a...

Apr 2023
||
(0)
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Manager

Relationship, Value

The rates of our patients interacting with the Epion Health previsit messaging are extremely high....

Apr 2023
||
(0)
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Analyst/Coordinator

Product

To integrate things with the product, we have to go through a third-party system that has an...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

I can go directly to our service account manager, and that person will route everything so that...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship

The vendor is somewhat proactive. But a lot of times, we have to reach out to them first with issues...

Dec 2022
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(0)
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CEO/President

Product

We have intermittent issues with things not working in the product. Occasionally, the information...

Dec 2022
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(0)
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CEO/President

Product

It would change everything for us if Epion Health could put the entire check-in process on the...

Dec 2022
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(0)
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CEO/President

Product

We have a lot of issues with patients being able to connect to the telemedicine platform, and there...

Dec 2022
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(0)
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CEO/President

Relationship

Ever since the new company purchased Epion Check-In, we haven't been able to get help consistently...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations

The vendor was very responsive to any issues we had with their implementation services. For example,...

Dec 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

The product doesn't require a whole lot of training. It works in the background. The administrators...

Dec 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The product is really good for getting information out to our patients with regard to self-check-in...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

My organization is looking at other solutions from my EMR vendor. That vendor could potentially be...

Dec 2022
||
(0)
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Director

Product

We would like to see more forms on the fly that are easier. For example, the system has a consent...

Dec 2022
||
(0)
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Director

Relationship, Value

Epion Check-In definitely reduces pain points for those of us that use it. We get what we pay for...

Dec 2022
||
(0)
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Director

Loyalty, Operations

When Epion Health is doing an upgrade, they tell us about it. We work on the upgrade with the...

Dec 2022
||
(0)
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Director

Culture

Epion Check-In works exactly like the vendor told us it would, but the system is a check-in system,...

Dec 2022
||
(0)
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Director

Product

Our chief complaint is that we would like the patient to be able to put in their own reason for the...

Dec 2022
||
(0)
 Thank you  Helpful

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Physician

Product, Value

I don't have anything negative to say about Epion Check-In. It is reliable. The product has helped...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture

I am having issues with the vendor's sales department. I was attempting to get iPads for our other...

Nov 2022
||
(0)
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Physician

Value

I have never known Epion Health to charge for added questionnaires and things like those. They...

Nov 2022
||
(0)
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Physician

Product

Sometimes elderly patients have issues with Epion Check-In. That doesn't really mean there is a...

Nov 2022
||
(0)
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Physician

Relationship, Operations, Product

There are some features that we could probably implement, but I don't know how to get them...

Nov 2022
||
(0)
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 or  to see details.

Physician

Relationship

The web support is good. There has never been a case where I put a ticket and the vendor doesn't...

Nov 2022
||
(0)
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