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CEO/President

Lessons Learned

My staff members were required to reach out to Epion Health for training versus the vendor reaching...

Aug 2020
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CEO/President

Functionality and Upgrades

Epion Health doesn't do a lot of upgrades, but the system does provide us with information, which...

Aug 2020
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CEO/President

Other Observations & Comments

Epion Health does deliver new technology quickly, but the technology isn't the most reliable.

Aug 2020
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CEO/President

Relationship

Epion Health is a fraction of the size of other vendors that we work with. Epion Health gets a high...

Aug 2020
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CEO/President

Technology

I would give the system a high rating for driving tangible outcomes. The application is sort of in...

Aug 2020
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CEO/President

ROI / Cost (care and feeding)

Epion Health's system is very useful for putting patient-driven data into the charts. However, the...

Aug 2020
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Director

Functionality and Upgrades

Epion Check-In is a very nice system, and we have enjoyed it. As time has gone by, Epion Health has...

Jul 2020
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Director

Interfacing and Integration

Epion Health integrated Epion Check-In with our EMR in a way that doesn't disrupt our workflows. The...

Jul 2020
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Director

Implementation and Training

Epion Health takes care of all of the implementations themselves. The vendor does a good job with...

Jul 2020
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Director

Service and Support

For the COVID-19 pandemic, Epion Health deployed previsit functionality for us so that the patients...

Jul 2020
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Analyst/Coordinator

Relationship

I am very likely to recommend the product to a friend. I would tell people that the product is a...

Jul 2020
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Manager

Functionality and Upgrades

The system is very hands on. Our top concerns for patients were around secure information. When we...

Jul 2020
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Manager

Functionality and Upgrades

The system is driven by a person. The system does well for what we use it for. There are certain...

Jul 2020
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Manager

Service and Support

The vendor has done very well in terms of supporting us during the COVID-19 crisis. They have been awesome....

Jul 2020
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Manager

Functionality and Upgrades

The system works as it was promoted to us. It is better than we thought it would be.

Jul 2020
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Manager

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by the vendor. Their pricing is very straightforward. The vendor has...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The system labeled us as progressive. We take many steps to maintain the confidentiality of our...

Jul 2020
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CEO/President

Service and Support

The vendor has supported us quite well through the COVID-19 crisis. They have implemented new intake...

Jul 2020
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CEO/President

Service and Support

It has taken some time to get some things from the vendor's support, like integration and the...

Jul 2020
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CEO/President

Lessons Learned

I have talked to a vendor executive once or twice, but I haven’t had to reach out to the executives....

Jul 2020
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CEO/President

Relationship

I am highly appreciative of what Epion Health is doing, and I like their product. They have done a...

Jul 2020
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CEO/President

Service and Support

Epion Health keeps promises to the best of their ability. They are in a world that changes rapidly....

Jul 2020
 Helpful

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CEO/President

Implementation and Training

Epion Health is a small organization, and their applications are simple. That makes a big difference...

Jul 2020
 Helpful

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CEO/President

Interfacing and Integration

Epion Health does a very good job of supporting our integration and interoperability goals. They do...

Jul 2020
 Helpful

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CEO/President

Future Outlook

The product does a good job of meeting our needs. Epion Health has got plenty of growth yet to be...

Jul 2020
 Helpful

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CEO/President

Service and Support

Epion Health is crazy responsive. I could pick up the phone and get an Epion Health person on the...

Jul 2020
 Helpful

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CEO/President

Service and Support

Epion Health's service is very proactive. They have done a very good job of coming to us with...

Jul 2020
 Helpful

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CEO/President

Future Outlook

When buying a product or signing on to a service like Epion Check-In, we are making a bet on the...

Jul 2020
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Manager

Other Observations & Comments

We would probably buy the system again unless there were other products out there with more to...

Jul 2020
 Helpful

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Manager

Implementation and Training

Epion Health’s implementation services have improved within the last six months. I was having some...

Jul 2020
 Helpful

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Manager

Implementation and Training

Epion Health’s training could improve. I tend to watch videos and share with others what I have...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

Epion Health has been great during the COVID-19 crisis. They have provided the ability for patients...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

Epion Health was very good with our implementation. We have had a couple of issues where we have had...

Jul 2020
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Manager

Functionality and Upgrades

Epion Health allows our patients to do registration electronically so that they don’t have to...

Jul 2020
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Manager

Functionality and Upgrades

Epion Health makes things a lot easier for us. We have never had any issues or glitches with Epion...

Jul 2020
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Manager

Service and Support

A lot of the vendor support is done through email. When we need to ask a question or have something...

Jul 2020
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Physician

Technology

Epion Check-In works great. We like having the iPad check-in, and we like that patients have the...

Jul 2020
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Manager

Service and Support

I do not give the vendor a high rating for supporting us through COVID-19. When the vendor came out...

Jul 2020
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Manager

Other Observations & Comments

I am not positive that the system is going to be part of our long-term plans just because there are...

Jul 2020
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Manager

Functionality and Upgrades

I give the vendor a high rating for their implementation services, including upgrades. They do very...

Jul 2020
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Manager

Service and Support

The vendor’s customer service is great. The service people are on top of things at all times...

Jul 2020
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Manager

Service and Support

I haven’t been impressed lately with the vendor in terms of them delivering new technology that...

Jul 2020
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Manager

Service and Support

I always rave about the vendor’s customer service and the service people's ability to be there when...

Jul 2020
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Manager

Interfacing and Integration

The integration with our EMR should be seamless. There shouldn’t be so many clicks for the staff...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

During COVID-19, the vendor told us about the Epion PreVisit tool, which we weren't even aware...

Jul 2020
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Manager

Service and Support

The vendor is continually working on updates. The support is very fast, and every time I need...

Jul 2020
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Manager

Functionality and Upgrades

The solution has helped us tremendously not only with getting rid of a bunch of paperwork for...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

The solution is harder for the elderly population who are more hesitant to use the product. The...

Jul 2020
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Manager

Functionality and Upgrades

Epion Check-In is integrated with our EMR, so the system works, and I don't really have to do...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Epion Health is really good. The vendor is pretty open with our contract. They are also pretty good...

Jun 2020
 Helpful

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Manager

Implementation and Training

Our implementation was a long time ago, but I don't remember it being difficult. All of the new...

Jun 2020
 Helpful

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CEO/President

Service and Support

The vendor executive involvement sort of meets my expectations. I don't have any real interaction...

Jun 2020
 Helpful

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CEO/President

Functionality and Upgrades

If people asked me about the product, I would tell them that the product has improved our clinic's...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I definitely like Epion Health's check-in solution, and I would go with them again. Epion Health has...

Apr 2020
 Helpful

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Manager

Relationship

Epion Health is trying to keep their promises, but they haven’t. The vendor hasn’t developed as...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Epion Health is nickel-and-diming us a bit. Since we went live with Epion Health, the vendor has...

Apr 2020
 Helpful

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Manager

Relationship

Epion Health is doing what they can with what they have in regard to training. The vendor reaches...

Apr 2020
 Helpful

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Manager

Service and Support

Epion Health gives us sufficient customer service. If we have an issue, we have someone we can reach...

Apr 2020
 Helpful

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Director

Relationship

Our experience has not been positive. The vendor tries really hard, but they are not very good at...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

For Epion Health to stay in the game for us, they would need to provide a functional app that our...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor tries to avoid nickel-and-diming. I haven’t seen them nickel-and-dime. Other people would...

Mar 2020
 Helpful

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Director

Future Outlook

I am hopeful that my satisfaction with Epion Health will rise to the top score in the next 12 months...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Epion Health can improve. If our contract was coming due and another company had a better product,...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Epion Health has kept their promises. We are pushing Epion Health to promise more, but they have...

Dec 2019
 Helpful

 or  to see details.

Director

Implementation and Training

Epion Health is pretty effective at training. Epion Health has helped to drive tangible outcomes...

Dec 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The implementations of new releases have been pretty seamless. I hear people say that they like the...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Relationship

Epion Health does not do that well with proactive service.

Nov 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

Epion Health is actually quite expensive for what they do. The vendor is going to need to lower...

Nov 2019
 Helpful

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CEO/President

Relationship

Epion Health needs to talk to their customers about what they want if the vendor wants to improve....

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

If we were in the market for a new vendor, I would certainly shop to see whether there was anyone...

Nov 2019
 Helpful

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Manager

Relationship

I have been trying to get ahold of our account representative in order to review our account and our...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Epion Health delivers enhancements to their software. If Epion Health can do it, then they will do it....

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Epion Health is really good to work with. Their product is very good. It has cut our intake time...

Nov 2019
 Helpful

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VP/Other Executive

Service and Support

Epion Health’s support people always get back to us quickly. They are effective. Problems get fixed...

Nov 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Epion Health doesn't nickel-and-dime. In fact, with the pricing model we moved to, our prices have...

Oct 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

We used to implement Epion Health's software ourselves, but now Epion Health comes out and...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

Epion Health's product definitely does what the vendor says it will do. The vendor does a fabulous...

Oct 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Epion Health's system has the ability to take credit card payments, but we aren't using that...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

Epion Health is awesome. When I email them, they get back to me in 15–20 minutes with a resolution....

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Epion Health has incorporated the ability for us to upload any kind of form; that wasn't an option...

Oct 2019
 Helpful

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Analyst/Coordinator

Relationship

Epion Health is not a huge company, so we work with their executives quite a bit. The director of...

Oct 2019
 Helpful

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Analyst/Coordinator

Relationship

Epion Health is helping us to bolster better collections. The first thing patients see on the iPads...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Epion Health's system makes the intake process a lot quicker. Instead of a patient showing up with a...

Oct 2019