Commentary Summary
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User Commentary
Interfacing and Integration
To integrate things with the product, we have to go through a third-party system that has an...
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Technology
Pretty much everything that Epion Health offered us was exactly what we got. The product was of good...
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Relationship
I can go directly to our service account manager, and that person will route everything so that...
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Relationship
The vendor is somewhat proactive. But a lot of times, we have to reach out to them first with issues...
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Functionality and Upgrades
We have intermittent issues with things not working in the product. Occasionally, the information...
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Technology
It would change everything for us if Epion Health could put the entire check-in process on the...
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Functionality and Upgrades
We have a lot of issues with patients being able to connect to the telemedicine platform, and there...
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Relationship
Ever since the new company purchased Epion Check-In, we haven't been able to get help consistently...
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Implementation and Training
The vendor was very responsive to any issues we had with their implementation services. For example,...
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Functionality and Upgrades
The product doesn't require a whole lot of training. It works in the background. The administrators...
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Other Observations & Comments
The product is really good for getting information out to our patients with regard to self-check-in...
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Future Outlook
My organization is looking at other solutions from my EMR vendor. That vendor could potentially be...
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Implementation and Training
When Epion Health is doing an upgrade, they tell us about it. We work on the upgrade with the...
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Other Observations & Comments
Epion Check-In works exactly like the vendor told us it would, but the system is a check-in system,...
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Functionality and Upgrades
Our chief complaint is that we would like the patient to be able to put in their own reason for the...
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Functionality and Upgrades
We would like to see more forms on the fly that are easier. For example, the system has a consent...
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ROI / Cost
I don't have anything negative to say about Epion Check-In. It is reliable. The product has helped...
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Sales and Contracting
I am having issues with the vendor's sales department. I was attempting to get iPads for our other...
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ROI / Cost
I have never known Epion Health to charge for added questionnaires and things like those. They...
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Other Observations & Comments
Sometimes elderly patients have issues with Epion Check-In. That doesn't really mean there is a...
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Functionality and Upgrades
There are some features that we could probably implement, but I don't know how to get them...
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Service and Support
The web support is good. There has never been a case where I put a ticket and the vendor doesn't...
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Functionality and Upgrades
Our relationship with Epion Health has not been very smooth, but I will take some responsibility for...
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ROI / Cost
We thought that the system would replace a person and save us money, but I am not sure whether that...
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Implementation and Training
The implementation for Epion Check-In was not great. Setting up the system and getting everything in...
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ROI / Cost
We still don't use the on-the-fly feature, and we thought that feature would be a great thing...
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Service and Support
Epion Health's support is good, and our support team is great. They handle our requests in a timely...
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Functionality and Upgrades
I would like more visibility in the back end of Epion Check-in because I have no view of the...
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Functionality and Upgrades
Epion Check-in works well with our clinical system. We love that it handles our previsit messaging...
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Functionality and Upgrades
Epion Check-In was perfect during COVID-19. We are able to text or send all of the paperwork to our...
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Functionality and Upgrades
If our doctors have any additional forms or documents that they want to push for all of our patients...
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Implementation and Training
Like most vendors, Epion Health has some great people in training and some not-so-great people. I...
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