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Check-In (Epion) Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Loyalty, Value

Epion Check-In works and has allowed us to customize things. It makes us more efficient. We have...

Jan 2024
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Director

Loyalty, Relationship

Epion Health has kept their promises so far. We are pushing them for a couple of things. We will see...

Jan 2024
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Director

Culture, Value

Up until Epion Health was bought, I would have said they avoided charging for every little thing....

Jan 2024
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Director

Product

I would give Epion Check-In a rating slightly lower than the top of the scale for ease of use...

Jan 2024
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Director

Relationship

Epion Health has a fabulous support system. They are always developing new stuff, and we are very...

Dec 2023
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Director

Product

We have had a long relationship with Epion Health, and it has been wonderful for us. Epion Check-In...

Dec 2023
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Director

Product

Epion Check-In’s user interface could be a little crisper. The patient gets a link on their phone,...

Dec 2023
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Director

Product

Epion Check-In can't do two-way texting yet, and I would like to have that. So there is a little...

Dec 2023
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Director

Operations

Epion Health was very good with their implementation services, and the updates are very few and far...

Dec 2023
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Director

Value

Epion Check-In is a huge time and money saver and pretty much pays for itself. It has streamlined...

Dec 2023
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Manager

Relationship, Product

There seem to be more technical issues with the product than there should be. We get a lot of emails...

Nov 2023
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Manager

Relationship, Operations

Epion Health is just like any other platform vendor. They start out promising to help us, and they...

Nov 2023
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Manager

Product

I think Epion Check-In is a really good platform, but we just can't make people do things. That is...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

Epion Check-In works as described in the background. There is very little we have to do in terms of...

Oct 2023
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Analyst/Coordinator

Product

Epion Health offers a text function. However, it would be nice if the function were a two-way text...

Oct 2023
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Analyst/Coordinator

Product, Value

We have seen highly successful outcomes from Epion Check-In in terms of obtaining patient health...

Oct 2023
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Analyst/Coordinator

Loyalty, Operations, Product

At the time of our EMR go-live, we didn't have a very good check-in system. On top of that, we...

Oct 2023
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VP/Other Executive

Product, Value

With staffing being a challenge within most healthcare organizations, Epion Check-In has afforded us...

Sep 2023
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VP/Other Executive

Loyalty, Relationship

The vendor has asked us for feedback on new initiatives and whatnot, and they have brought us to the...

Sep 2023
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VP/Other Executive

Product, Value

In terms of onboarding patients and dealing with cancellations, there is a really narrow amount of...

Sep 2023
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VP/Other Executive

Value

Our time-of-service collections have increased a lot since we have gone to the vendor. The rate is...

Sep 2023
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VP/Other Executive

Operations, Product

There are a lot of different ways people can work with Epion Check-In. I am less satisfied with the...

Sep 2023
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VP/Other Executive

Relationship, Value

We wanted to make a change to something in the system, and with the help of Epion Health, we were...

Sep 2023
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VP/Other Executive

Relationship

The vendor is very good at outlining things. The program manager that we work with is really a...

Sep 2023
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VP/Other Executive

Value

I pause before saying whether I would buy Epion Check-In again because we have other vendors that...

Sep 2023
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Manager

Value

We have shorter intake times with Epion Check-In, and we have definitely increased our co-pay...

Sep 2023
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Manager

Relationship

Our customer service manager is excellent. We are very lucky. They do not make promises they can't...

Sep 2023
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Manager

Product

The only things I really have a complaint about are the iPads that we rent from Epion Health. They...

Sep 2023
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Manager

Product, Value

The outcomes we have seen from Epion Check-In are in patient compliance. Patients love Epion...

Aug 2023
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Manager

Product

The only thing that we complain about is because of our EMR and Epion Check-In, we cannot manipulate...

Aug 2023
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Manager

Relationship

Our representative from Epion is amazing. They are very fast in trying to resolve anything that...

Aug 2023
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Director

Loyalty

There was a small period of time when we were not using Epion Check-In because we really liked to...

Aug 2023
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Physician

Product

If the platform doesn't work because I am in a remote place or my patient is in a remote place, I...

Aug 2023
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Director

Relationship

The vendor has been very responsive with their customer service. I have them on speed dial. I work...

Aug 2023
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Director

Product

The vendor said that the true self-check-in was on their road map. It took a little longer than they...

Aug 2023
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Director

Loyalty, Operations

We were fortunate because the vendor was on-site for the initial onboarding of their product. And...

Aug 2023
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Director

Product, Value

The solution has improved the completion of the registration documentation, demographics, insurance...

Aug 2023
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Director

Loyalty, Relationship

The vendor is very open to hearing about ideas and potential modifications to the current process...

Aug 2023
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Physician

Loyalty

The product is part of our long-term plans because it continues to work. I am actually pretty happy...

Aug 2023
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Physician

Product

There are a few little things I would tweak in Epion Check-In. There are some small bumps with its...

Aug 2023
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Director

Product, Value

Epion Check-In does save time in the front desk area because the registration staff does not have to...

Aug 2023
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Director

Relationship

We do have a contact person at Epion Health, and that individual is amazing, but they are super...

Aug 2023
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Physician

Loyalty

I am not sure whether I would buy Epion Check-In again. We have had too many problems with the...

Aug 2023
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(0)
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Physician

Culture, Relationship

It took a bit of back-and-forth and a little complaining on my part for Epion Health to keep their...

Aug 2023
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(0)
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Physician

Operations

Our implementation person from Epion Health talked so fast that we had a hard time keeping up with...

Aug 2023
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Physician

Relationship

Epion Health’s support quality is middle of the road. One thing I learned recently is with Epion...

Aug 2023
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Physician

Relationship

We don’t have a person at Epion Health that we can contact; we talk to whoever gets the ticket when...

Aug 2023
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Physician

Value

We have been very bad about getting copies of patients’ driver’s licenses and insurance cards. With...

Aug 2023
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Physician

Product

We can’t use our own iPads with Epion Check-In, so we have to pay every month to rent Epion Health’s...

Aug 2023
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Physician

Product

I don’t know whether Epion Check-In does self-capture. Patients have to take a picture of their...

Aug 2023
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Physician

Product

Patients are able to skip through parts of Epion Check-In, so the family and medical histories...

Aug 2023
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Physician

Product

Epion Check-In does the clinical screenings and puts those in the system. However, there is a delay,...

Aug 2023
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VP/Other Executive

Product, Value

Epion Check-In is performing very well. We have seamless integration with data points. We have a...

Aug 2023
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VP/Other Executive

Product, Value

EMRs have made advancements in their core functionality, and that negates the need to add a...

Aug 2023
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(0)
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VP/Other Executive

Product, Value

Thanks to Epion Check-In, we have more efficient registration processes and fewer lines at the...

Aug 2023
||
(0)
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VP/Other Executive

Operations

I can rely on Epion Health's resources to do a little more of the work during the implementation.

Aug 2023
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(0)
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VP/Other Executive

Relationship

Epion Health is such a big organization, and we have to go through hoops with them.

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty

The biggest benefit of switching to Epion Check-in is the ability to customize previsit clinical...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty

With our organizational needs, our satisfaction is probably going to be a bit lower in a year. Also,...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

Epion Health got us live within a turnaround time of a couple of weeks. The vendor is a saint.

Aug 2023
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(0)
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Analyst/Coordinator

Operations

There is a lot of opportunity for the vendor to promote self-paced, interactive training for staff....

Aug 2023
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(0)
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Analyst/Coordinator

Product

If there were some OCR capabilities within Epion Check-In for automatically uploading information...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty

Epion Check-In is a steal. When we were doing our vendor analysis and looking at the pricing...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Epion Health has some self-imposed limitations that are not true limitations. I think as a sore...

Aug 2023
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(0)
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Manager

Operations, Product

Epion Check-In has been super handy for onboarding new patients, getting paperwork going, and...

Aug 2023
||
(0)
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Manager

Relationship

We had a contact at Epion Health who we could reach out to when we first started on the program, but...

Aug 2023
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(0)
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Manager

Product

When we work with patients who are in residential settings and rehab situations, it is very...

Aug 2023
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(0)
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Manager

Loyalty, Product

We like Epion Check-In's telehealth feature. We use the system because we needed more granulated...

Aug 2023
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(0)
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Manager

Culture, Operations

The vendor's initial and ongoing training for the product have been solid. Since we have gotten our...

Aug 2023
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(0)
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Manager

Loyalty

In terms of the different goals, projects, and growth that we want to get going, I think that our...

Aug 2023
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(0)
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Manager

Loyalty, Product

There are definitely some features in the system that need to be improved. I recognize that Epion...

Aug 2023
||
(0)
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Manager

Relationship

Epion Health is very good to work with. The support people are very good. I can call them up on a...

Apr 2023
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(0)
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Manager

Relationship, Value

The rates of our patients interacting with the Epion Health previsit messaging are extremely high....

Apr 2023
||
(0)
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Manager

Product

I would like to see more flexibility in terms of how the platform works with our EHR. Sometimes...

Apr 2023
||
(0)
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Manager

Product

I would like to see more flexibility in terms of how the platform works with our EHR. Sometimes...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epion Health is very good to work with. The support people are very good. I can call them up on a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

The rates of our patients interacting with the Epion Health previsit messaging are extremely high....

Apr 2023
||
(0)
 Thank you  Helpful

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