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Epion Check-In
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Jacob Fulton
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Featured  Report

Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
Patient Experience Improvement 2021:
Increased Consumerism Driving Need for Customized, Real-Time Feedback
December 2021
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User Commentary

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Analyst/Coordinator

Interfacing and Integration

To integrate things with the product, we have to go through a third-party system that has an...

Dec 2022
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Analyst/Coordinator

Technology

Pretty much everything that Epion Health offered us was exactly what we got. The product was of good...

Dec 2022
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Analyst/Coordinator

Relationship

I can go directly to our service account manager, and that person will route everything so that...

Dec 2022
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Analyst/Coordinator

Relationship

The vendor is somewhat proactive. But a lot of times, we have to reach out to them first with issues...

Dec 2022
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(0)
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CEO/President

Functionality and Upgrades

We have intermittent issues with things not working in the product. Occasionally, the information...

Dec 2022
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(0)
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CEO/President

Technology

It would change everything for us if Epion Health could put the entire check-in process on the...

Dec 2022
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(0)
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CEO/President

Functionality and Upgrades

We have a lot of issues with patients being able to connect to the telemedicine platform, and there...

Dec 2022
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CEO/President

Relationship

Ever since the new company purchased Epion Check-In, we haven't been able to get help consistently...

Dec 2022
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(0)
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Analyst/Coordinator

Implementation and Training

The vendor was very responsive to any issues we had with their implementation services. For example,...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The product doesn't require a whole lot of training. It works in the background. The administrators...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

The product is really good for getting information out to our patients with regard to self-check-in...

Dec 2022
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(0)
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Analyst/Coordinator

Future Outlook

My organization is looking at other solutions from my EMR vendor. That vendor could potentially be...

Dec 2022
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(0)
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Director

Implementation and Training

When Epion Health is doing an upgrade, they tell us about it. We work on the upgrade with the...

Dec 2022
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Director

Other Observations & Comments

Epion Check-In works exactly like the vendor told us it would, but the system is a check-in system,...

Dec 2022
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(0)
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Director

Functionality and Upgrades

Our chief complaint is that we would like the patient to be able to put in their own reason for the...

Dec 2022
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Director

Functionality and Upgrades

We would like to see more forms on the fly that are easier. For example, the system has a consent...

Dec 2022
||
(0)
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Physician

ROI / Cost

I don't have anything negative to say about Epion Check-In. It is reliable. The product has helped...

Nov 2022
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Physician

Sales and Contracting

I am having issues with the vendor's sales department. I was attempting to get iPads for our other...

Nov 2022
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(0)
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Physician

ROI / Cost

I have never known Epion Health to charge for added questionnaires and things like those. They...

Nov 2022
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Physician

Other Observations & Comments

Sometimes elderly patients have issues with Epion Check-In. That doesn't really mean there is a...

Nov 2022
||
(0)
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Physician

Functionality and Upgrades

There are some features that we could probably implement, but I don't know how to get them...

Nov 2022
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(0)
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Physician

Service and Support

The web support is good. There has never been a case where I put a ticket and the vendor doesn't...

Nov 2022
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(0)
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Manager

Functionality and Upgrades

Our relationship with Epion Health has not been very smooth, but I will take some responsibility for...

Aug 2022
||
(0)
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Manager

ROI / Cost

We thought that the system would replace a person and save us money, but I am not sure whether that...

Aug 2022
||
(0)
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Manager

Implementation and Training

The implementation for Epion Check-In was not great. Setting up the system and getting everything in...

Aug 2022
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(0)
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Manager

ROI / Cost

We still don't use the on-the-fly feature, and we thought that feature would be a great thing...

Aug 2022
||
(0)
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Manager

Service and Support

Epion Health's support is good, and our support team is great. They handle our requests in a timely...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

I would like more visibility in the back end of Epion Check-in because I have no view of the...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

Epion Check-in works well with our clinical system. We love that it handles our previsit messaging...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Epion Check-In was perfect during COVID-19. We are able to text or send all of the paperwork to our...

May 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

If our doctors have any additional forms or documents that they want to push for all of our patients...

May 2022
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(0)
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Analyst/Coordinator

Implementation and Training

Like most vendors, Epion Health has some great people in training and some not-so-great people. I...

May 2022
||
(0)
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