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Epion Check-In Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
COO
ROI / Cost (care and feeding)
Epion Health definitely charges for everything. I definitely think that Epion Health charges for...
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COO
Functionality and Upgrades
Epion Health's product is fully integrated. I am sure there are probably some errors in the...
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COO
Service and Support
I don't think Epion Health is proactively looking for service gaps or improvement areas. Epion...
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COO
Relationship
We are constantly on the phone with the C-suite people at Epion Health, so we have executive...
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Manager
Functionality and Upgrades
I like the back-end work and support from Epion Health.
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Manager
Functionality and Upgrades
Epion Health could improve their releases and any update documentation, such as notices.
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CEO/President
Lessons Learned
My staff members were required to reach out to Epion Health for training versus the vendor reaching...
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CEO/President
Functionality and Upgrades
Epion Health doesn't do a lot of upgrades, but the system does provide us with information, which...
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CEO/President
Other Observations & Comments
Epion Health does deliver new technology quickly, but the technology isn't the most reliable.
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CEO/President
Relationship
Epion Health is a fraction of the size of other vendors that we work with. Epion Health gets a high...
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CEO/President
Technology
I would give the system a high rating for driving tangible outcomes. The application is sort of in...
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CEO/President
ROI / Cost (care and feeding)
Epion Health's system is very useful for putting patient-driven data into the charts. However, the...
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Director
Functionality and Upgrades
Epion Check-In is a very nice system, and we have enjoyed it. As time has gone by, Epion Health has...
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Director
Interfacing and Integration
Epion Health integrated Epion Check-In with our EMR in a way that doesn't disrupt our workflows. The...
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Director
Implementation and Training
Epion Health takes care of all of the implementations themselves. The vendor does a good job with...
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Director
Service and Support
For the COVID-19 pandemic, Epion Health deployed previsit functionality for us so that the patients...
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Analyst/Coordinator
Relationship
I am very likely to recommend the product to a friend. I would tell people that the product is a...
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Manager
Functionality and Upgrades
The system is very hands on. Our top concerns for patients were around secure information. When we...
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Manager
Functionality and Upgrades
The system is driven by a person. The system does well for what we use it for. There are certain...
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Manager
Service and Support
The vendor has done very well in terms of supporting us during the COVID-19 crisis. They have been awesome....
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Manager
Functionality and Upgrades
The system works as it was promoted to us. It is better than we thought it would be.
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Manager
ROI / Cost (care and feeding)
I don’t feel nickel-and-dimed by the vendor. Their pricing is very straightforward. The vendor has...
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Manager
Functionality and Upgrades
The system labeled us as progressive. We take many steps to maintain the confidentiality of our...
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CEO/President
Service and Support
The vendor has supported us quite well through the COVID-19 crisis. They have implemented new intake...
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CEO/President
Service and Support
It has taken some time to get some things from the vendor's support, like integration and the...
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CEO/President
Lessons Learned
I have talked to a vendor executive once or twice, but I haven’t had to reach out to the executives....
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CEO/President
Relationship
I am highly appreciative of what Epion Health is doing, and I like their product. They have done a...
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CEO/President
Service and Support
Epion Health keeps promises to the best of their ability. They are in a world that changes rapidly....
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CEO/President
Implementation and Training
Epion Health is a small organization, and their applications are simple. That makes a big difference...
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CEO/President
Interfacing and Integration
Epion Health does a very good job of supporting our integration and interoperability goals. They do...
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CEO/President
Future Outlook
The product does a good job of meeting our needs. Epion Health has got plenty of growth yet to be...
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CEO/President
Service and Support
Epion Health is crazy responsive. I could pick up the phone and get an Epion Health person on the...
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CEO/President
Service and Support
Epion Health's service is very proactive. They have done a very good job of coming to us with...
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CEO/President
Future Outlook
When buying a product or signing on to a service like Epion Check-In, we are making a bet on the...
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Manager
Other Observations & Comments
We would probably buy the system again unless there were other products out there with more to...
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Manager
Implementation and Training
Epion Health’s implementation services have improved within the last six months. I was having some...
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Manager
Implementation and Training
Epion Health’s training could improve. I tend to watch videos and share with others what I have...
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Manager
Functionality and Upgrades
Epion Health has been great during the COVID-19 crisis. They have provided the ability for patients...
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Manager
Service and Support
Epion Health was very good with our implementation. We have had a couple of issues where we have had...
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Manager
Functionality and Upgrades
Epion Health allows our patients to do registration electronically so that they don’t have to...
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Manager
Functionality and Upgrades
Epion Health makes things a lot easier for us. We have never had any issues or glitches with Epion...
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Manager
Service and Support
A lot of the vendor support is done through email. When we need to ask a question or have something...
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Physician
Technology
Epion Check-In works great. We like having the iPad check-in, and we like that patients have the...
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Manager
Service and Support
I do not give the vendor a high rating for supporting us through COVID-19. When the vendor came out...
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Manager
Other Observations & Comments
I am not positive that the system is going to be part of our long-term plans just because there are...
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Manager
Functionality and Upgrades
I give the vendor a high rating for their implementation services, including upgrades. They do very...
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Manager
Service and Support
The vendor’s customer service is great. The service people are on top of things at all times...
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Manager
Service and Support
I haven’t been impressed lately with the vendor in terms of them delivering new technology that...
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Manager
Service and Support
I always rave about the vendor’s customer service and the service people's ability to be there when...
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Manager
Interfacing and Integration
The integration with our EMR should be seamless. There shouldn’t be so many clicks for the staff...
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Manager
Functionality and Upgrades
During COVID-19, the vendor told us about the Epion PreVisit tool, which we weren't even aware...
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Manager
Service and Support
The vendor is continually working on updates. The support is very fast, and every time I need...
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Manager
Functionality and Upgrades
The solution has helped us tremendously not only with getting rid of a bunch of paperwork for...
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Manager
Other Observations & Comments
The solution is harder for the elderly population who are more hesitant to use the product. The...
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Manager
Functionality and Upgrades
Epion Check-In is integrated with our EMR, so the system works, and I don't really have to do...
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Manager
ROI / Cost (care and feeding)
Epion Health is really good. The vendor is pretty open with our contract. They are also pretty good...
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Manager
Implementation and Training
Our implementation was a long time ago, but I don't remember it being difficult. All of the new...
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CEO/President
Service and Support
The vendor executive involvement sort of meets my expectations. I don't have any real interaction...
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CEO/President
Functionality and Upgrades
If people asked me about the product, I would tell them that the product has improved our clinic's...
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Manager
ROI / Cost (care and feeding)
I definitely like Epion Health's check-in solution, and I would go with them again. Epion Health has...
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Manager
Relationship
Epion Health is trying to keep their promises, but they haven’t. The vendor hasn’t developed as...
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Manager
ROI / Cost (care and feeding)
Epion Health is nickel-and-diming us a bit. Since we went live with Epion Health, the vendor has...
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Manager
Relationship
Epion Health is doing what they can with what they have in regard to training. The vendor reaches...
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Manager
Service and Support
Epion Health gives us sufficient customer service. If we have an issue, we have someone we can reach...
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Director
Relationship
Our experience has not been positive. The vendor tries really hard, but they are not very good at...
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Director
Functionality and Upgrades
For Epion Health to stay in the game for us, they would need to provide a functional app that our...
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Director
ROI / Cost (care and feeding)
The vendor tries to avoid nickel-and-diming. I haven’t seen them nickel-and-dime. Other people would...
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