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Epion Check-In Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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COO

ROI / Cost (care and feeding)

Epion Health definitely charges for everything. I definitely think that Epion Health charges for...

Dec 2020
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COO

Functionality and Upgrades

Epion Health's product is fully integrated. I am sure there are probably some errors in the...

Dec 2020
(0)
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COO

Service and Support

I don't think Epion Health is proactively looking for service gaps or improvement areas. Epion...

Dec 2020
(0)
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COO

Relationship

We are constantly on the phone with the C-suite people at Epion Health, so we have executive...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I like the back-end work and support from Epion Health.

Nov 2020
(0)
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Manager

Functionality and Upgrades

Epion Health could improve their releases and any update documentation, such as notices.

Nov 2020
(0)
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CEO/President

Lessons Learned

My staff members were required to reach out to Epion Health for training versus the vendor reaching...

Aug 2020
(0)
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CEO/President

Functionality and Upgrades

Epion Health doesn't do a lot of upgrades, but the system does provide us with information, which...

Aug 2020
(0)
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CEO/President

Other Observations & Comments

Epion Health does deliver new technology quickly, but the technology isn't the most reliable.

Aug 2020
(0)
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CEO/President

Relationship

Epion Health is a fraction of the size of other vendors that we work with. Epion Health gets a high...

Aug 2020
(0)
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CEO/President

Technology

I would give the system a high rating for driving tangible outcomes. The application is sort of in...

Aug 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

Epion Health's system is very useful for putting patient-driven data into the charts. However, the...

Aug 2020
(0)
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Director

Functionality and Upgrades

Epion Check-In is a very nice system, and we have enjoyed it. As time has gone by, Epion Health has...

Jul 2020
(0)
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Director

Interfacing and Integration

Epion Health integrated Epion Check-In with our EMR in a way that doesn't disrupt our workflows. The...

Jul 2020
(0)
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Director

Implementation and Training

Epion Health takes care of all of the implementations themselves. The vendor does a good job with...

Jul 2020
(0)
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Director

Service and Support

For the COVID-19 pandemic, Epion Health deployed previsit functionality for us so that the patients...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

I am very likely to recommend the product to a friend. I would tell people that the product is a...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system is very hands on. Our top concerns for patients were around secure information. When we...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system is driven by a person. The system does well for what we use it for. There are certain...

Jul 2020
(0)
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Manager

Service and Support

The vendor has done very well in terms of supporting us during the COVID-19 crisis. They have been awesome....

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system works as it was promoted to us. It is better than we thought it would be.

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by the vendor. Their pricing is very straightforward. The vendor has...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system labeled us as progressive. We take many steps to maintain the confidentiality of our...

Jul 2020
(0)
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CEO/President

Service and Support

The vendor has supported us quite well through the COVID-19 crisis. They have implemented new intake...

Jul 2020
(0)
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CEO/President

Service and Support

It has taken some time to get some things from the vendor's support, like integration and the...

Jul 2020
(0)
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CEO/President

Lessons Learned

I have talked to a vendor executive once or twice, but I haven’t had to reach out to the executives....

Jul 2020
(0)
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CEO/President

Relationship

I am highly appreciative of what Epion Health is doing, and I like their product. They have done a...

Jul 2020
(0)
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CEO/President

Service and Support

Epion Health keeps promises to the best of their ability. They are in a world that changes rapidly....

Jul 2020
(0)
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CEO/President

Implementation and Training

Epion Health is a small organization, and their applications are simple. That makes a big difference...

Jul 2020
(0)
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CEO/President

Interfacing and Integration

Epion Health does a very good job of supporting our integration and interoperability goals. They do...

Jul 2020
(0)
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CEO/President

Future Outlook

The product does a good job of meeting our needs. Epion Health has got plenty of growth yet to be...

Jul 2020
(0)
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CEO/President

Service and Support

Epion Health is crazy responsive. I could pick up the phone and get an Epion Health person on the...

Jul 2020
(0)
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CEO/President

Service and Support

Epion Health's service is very proactive. They have done a very good job of coming to us with...

Jul 2020
(0)
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CEO/President

Future Outlook

When buying a product or signing on to a service like Epion Check-In, we are making a bet on the...

Jul 2020
(0)
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Manager

Other Observations & Comments

We would probably buy the system again unless there were other products out there with more to...

Jul 2020
(0)
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Manager

Implementation and Training

Epion Health’s implementation services have improved within the last six months. I was having some...

Jul 2020
(0)
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Manager

Implementation and Training

Epion Health’s training could improve. I tend to watch videos and share with others what I have...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Epion Health has been great during the COVID-19 crisis. They have provided the ability for patients...

Jul 2020
(0)
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 or  to see details.

Manager

Service and Support

Epion Health was very good with our implementation. We have had a couple of issues where we have had...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Epion Health allows our patients to do registration electronically so that they don’t have to...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Epion Health makes things a lot easier for us. We have never had any issues or glitches with Epion...

Jul 2020
(0)
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Manager

Service and Support

A lot of the vendor support is done through email. When we need to ask a question or have something...

Jul 2020
(0)
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Physician

Technology

Epion Check-In works great. We like having the iPad check-in, and we like that patients have the...

Jul 2020
(0)
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Manager

Service and Support

I do not give the vendor a high rating for supporting us through COVID-19. When the vendor came out...

Jul 2020
(0)
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Manager

Other Observations & Comments

I am not positive that the system is going to be part of our long-term plans just because there are...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I give the vendor a high rating for their implementation services, including upgrades. They do very...

Jul 2020
(0)
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Manager

Service and Support

The vendor’s customer service is great. The service people are on top of things at all times...

Jul 2020
(0)
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Manager

Service and Support

I haven’t been impressed lately with the vendor in terms of them delivering new technology that...

Jul 2020
(0)
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Manager

Service and Support

I always rave about the vendor’s customer service and the service people's ability to be there when...

Jul 2020
(0)
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Manager

Interfacing and Integration

The integration with our EMR should be seamless. There shouldn’t be so many clicks for the staff...

Jul 2020
(0)
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Manager

Functionality and Upgrades

During COVID-19, the vendor told us about the Epion PreVisit tool, which we weren't even aware...

Jul 2020
(0)
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Manager

Service and Support

The vendor is continually working on updates. The support is very fast, and every time I need...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The solution has helped us tremendously not only with getting rid of a bunch of paperwork for...

Jul 2020
(0)
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Manager

Other Observations & Comments

The solution is harder for the elderly population who are more hesitant to use the product. The...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Epion Check-In is integrated with our EMR, so the system works, and I don't really have to do...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Epion Health is really good. The vendor is pretty open with our contract. They are also pretty good...

Jun 2020
(0)
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Manager

Implementation and Training

Our implementation was a long time ago, but I don't remember it being difficult. All of the new...

Jun 2020
(0)
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CEO/President

Service and Support

The vendor executive involvement sort of meets my expectations. I don't have any real interaction...

Jun 2020
(0)
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CEO/President

Functionality and Upgrades

If people asked me about the product, I would tell them that the product has improved our clinic's...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

I definitely like Epion Health's check-in solution, and I would go with them again. Epion Health has...

Apr 2020
(0)
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Manager

Relationship

Epion Health is trying to keep their promises, but they haven’t. The vendor hasn’t developed as...

Apr 2020
(0)
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Manager

ROI / Cost (care and feeding)

Epion Health is nickel-and-diming us a bit. Since we went live with Epion Health, the vendor has...

Apr 2020
(0)
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Manager

Relationship

Epion Health is doing what they can with what they have in regard to training. The vendor reaches...

Apr 2020
(0)
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Manager

Service and Support

Epion Health gives us sufficient customer service. If we have an issue, we have someone we can reach...

Apr 2020
(0)
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Director

Relationship

Our experience has not been positive. The vendor tries really hard, but they are not very good at...

Mar 2020
(0)
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Director

Functionality and Upgrades

For Epion Health to stay in the game for us, they would need to provide a functional app that our...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor tries to avoid nickel-and-diming. I haven’t seen them nickel-and-dime. Other people would...

Mar 2020
(0)
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