Patient Engagement Ecosystem 2023
13 July 23
| Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
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Manager
Product
Kyruus Health works very well when it comes to our need for previsit...
Manager
Relationship
Kyruus Health is a very good vendor. They are small, but they are...
Manager
Product
Having a report dashboard for the system would be very beneficial for...
Manager
Loyalty
We are moving away from Kyruus Health's system because we are...
Manager
Relationship
A lot of the time, we will know about an issue in Check-In before...
Director
Product
We can send a patient a one-way text from Kyruus Health's Google...
Director
Operations
The vendor gives us white papers on what has changed with updates and...
Director
Relationship, Product
I don't know that we have issues that persist for more than 24 hours....
Director
Relationship
The vendor is very good at problem-solving. We can get people to...
Director
Relationship
Kyruus Health has been a longtime partner with us, and they are very...