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Experis Health Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

The biggest solution that we get from Experis Health Solutions is them providing quality service for...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Experis Health Solutions could provide their thoughts and solutions to us in terms of any trends...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

Experis Health Solutions’ people have been responsive. We work with them on a regular basis. They're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Experis Health Solutions is at least meeting our expectations. They're probably exceeding them, but...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We like Experis Health Solutions' responsiveness. They hear our concerns and come to the table with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Experis Health Solutions is always following up with me. They're very communicative and make...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

There was a price range we knew was acceptable for this project, and Experis Health Solutions was...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

I had worked with Experis Health Solutions before, and it was for a similar situation to what our...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Experis Health Solutions does a very thorough job, and they understand exactly what our needs are....

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Manager

I'm really, really happy with our experience with the firm. We do have some inconsistencies with the...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

There are times when Experis Health Solutions really blows the SLA out of the water. Other times,...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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Manager

If a colleague asked about the firm's service, I would share with them about Experis Health...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

When we decided to select Experis Health Solutions, they were tied into an IVR services provider we...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Manager

I would buy Experis Health Solutions' services again. The firms are the same across the board, but...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

Manager

The great side is that Experis Health Solutions has multiple agents supporting our facility. Experis...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

This year, there have been some staffing changes. It seems like there's quite a bit of turnaround....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We chose Experis Health Solutions because they already had a master service agreement with our...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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Director

We have regularly scheduled audits with Experis Health Solutions, where our training team gets to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Experis Health Solutions performs a service for us, and they're doing that very well, but they...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Director

On the strategic side of things, I would like to hear from Experis Health Solutions on where they...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Experis Health Solutions won out in our RFP because of cost. It was a relatively new service for...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

I'd like Experis Health Solutions to have lower turnover. Their team leads are very consistent, but...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Experis Health Solutions has been a very good partner, and they are very open and transparent. We've...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Because Experis Health Solutions is fairly new to the traditional IT service desk model, my advice...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

We put out to bid for outsourcing with a couple of firms, and Experis Health Solutions came back...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Things were a little bumpy at first, but they have gotten much better as we have continued to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

For the most part, Experis Health Solutions has a lot of good people. We've had to ask for a few...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Overall, Experis Health Solutions is a solid partner. Even if our long-term interest is not in the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Part of my rating for Experis Health Solutions' ability to drive expected outcomes really was just...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

For what Experis Health Solutions is charging, the value is pretty good. We have definitely been...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Experis Health Solutions has a lot of additional ancillary services that we may utilize down the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The money's worth we get from Experis Health Solutions is the best. Experis Health Solutions gives...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Experis Health Solutions has exceeded our expectations first and foremost with communication. Just...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

As far as the quality of staff goes, there were a few little stragglers who were trying to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Experis Health Solutions demonstrates that they have our long-term interests at heart in that they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The areas of improvement vary from day to day, but I have great beeline communication with the firm,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We get a pretty good number of surveys for the Experis Health Solutions staff. Not everyone...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We are discussing whether to take on Experis Health Solutions for MyChart support. That would save...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our transition to Experis Health Solutions was a huge lift, but they made it very seamless and easy....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Experis Health Solutions took over from a previous company. The quality of support significantly...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

For account management, I deal with all the supervisors and the managers, and they're great. They're...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Experis Health Solutions is very consistent with their management team. We get great reporting from...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

From an ROI perspective, we would never be able to hire that many agents and have 24/7 coverage at...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

Experis Health Solutions has always been consistent, and we have been at a very good level with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Experis Health Solutions has been a great partner for us. We have had some growing pains. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We would like Experis Health Solutions to have a team of nurses for a nurse triage call center....

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I am pretty hard on our firms because I expect a lot, and when they do not meet our expectations, I...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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VP/Other Executive

Experis Health Solutions has exceeded our expectations from the initial implementation through...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

There is an Experis Health Solutions higher-up who has consistently supported us. They join the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

I would tell other people out there not to waste their money or time with Experis. After a bad...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Experis's executive involvement was somewhat high, but it was fruitless. No matter how much time we...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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CIO

We have an amazing relationship with Experis Health Solutions that started back when they did other...

Comment Tone Positive
Pillars Loyalty, Relationship, Services, Value
Evaluation Unrated

 or  to see details.

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