EyeMD EMR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
I wouldn't buy the system again, but the cost savings it has given my practice in the long run are...
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Operations
The product is easy to work with now that we don't have an upgrade, but the vendor's implementation...
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Relationship
The vendor has been good on the EMR side of things when it comes to keeping promises. If the...
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Operations
Our training for the system was good when we did it years ago. We had someone come into our office...
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Operations, Product
Our integration was slow. MIPS was already rolled out, and we had to be up to spec for MIPS for...
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Product
If someone has worked on another EMR, then it is very easy to get them used to using EyeMD EMR....
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Loyalty
The product is part of our long-term plans. However, we are in the middle of a change, so there is a...
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Loyalty, Value
The vendor's prices keep going up, and it isn't just them. All prices are going up. It is...
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Product
I sometimes will access our practice management solution through EyeMD EMR because we can access it...
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Relationship, Operations, Product
It seems like every time we have an update in EyeMD EMR, there are bugs. It seems like we have been...
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Relationship, Product
There are still some things in EyeMD EMR that I think can be improved. I have put in some requests...
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Relationship
We have a lot of products from one vendor. Their reports get imported into EyeMD EMR. That vendor...
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Culture, Value
We get charged from EyeMD EMR Healthcare Systems per server and per doctor. We get charged for the...
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Relationship, Operations
I really like EyeMD EMR Healthcare Systems' customer service and technical support. I know a lot of...
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Loyalty, Relationship
Since I have been here, I have seen EyeMD EMR Healthcare Systems' customer service and the quality...
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Product
I'm very satisfied with EyeMD EMR, so therefore, I haven't looked into any competitors. If we hover...
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Relationship
There is a part integrated into the program to report an issue where we can just type out what is...
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Relationship
EyeMD EMR meets our needs. EyeMD EMR Healthcare Systems is very good at listening to requests. They...
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Operations
EyeMD EMR Healthcare Systems' training crew is awesome. I have had several new physicians come in,...
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Relationship
EyeMD EMR Healthcare Systems does keep all promises. I have received emails from their tech person...
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Culture, Loyalty
When we were looking for a particular solution that met some specific needs, EyeMD EMR Healthcare...
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Culture, Value
EyeMD EMR Healthcare Systems is reasonable in their prices because they don't try to raise the...
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Value
EyeMD EMR Healthcare Systems doesn’t nickel-and-dime us. Obviously, I pay for updates to the system,...
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Operations
With the new update, the training was excellent. They had the sandbox and everything provided so we...
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Relationship
I don't have any pain points with this solution. There were a couple of annoying things in the...
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Culture, Loyalty, Relationship
As long as EyeMD EMR Healthcare Systems stays the way they are right now, I don't foresee anything...
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Relationship
EyeMD EMR Healthcare Systems is pretty good about being proactive. For example, when there was a...
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Product
EyeMD EMR Healthcare Systems had a vision for a major upgrade that they did, and they delivered on...
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Relationship
I have been able to work with some of the executives from EyeMD EMR Healthcare Systems. If there are...
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Operations, Product
With my new employees who come in, we train them ourselves, and EyeMD EMR seems to be pretty easy to...
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Product
EyeMD EMR meets all my needs right now. The only thing that I have not used is their fundus drawing...
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Loyalty, Relationship
I have enjoyed my relationship with EyeMD EMR Healthcare Systems because the most important thing...
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Culture, Value
EyeMD EMR Healthcare Systems is very good about not nickel-and-diming. We had a doctor who left, and...
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Relationship
The staff members at EyeMD EMR Healthcare Systems are phenomenal. The company is not too big, so...
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Loyalty, Relationship
The executives at corporate want to move us to a different EMR, and I hope they don’t because we...
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Product
EyeMD EMR is specific to ophthalmology and optometry, and it is very user friendly. It does not...
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Product, Value
EyeMD EMR Healthcare Systems has done a pretty good job with EyeMD EMR’s functionality. There are...
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Loyalty, Relationship
EyeMD EMR Healthcare Systems is very good. They have had a lot of the same people over the years, so...
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Loyalty
EyeMD EMR is part of our long-term plans. We are actually planning to add our practice management...
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Product
I think that it is hard to use any kind of software, so EyeMD EMR Healthcare Systems is never going...
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Product
The product is a very click-heavy EHR. Some functionality is great, but other functionality is...
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Operations
I would like more advanced training for the system because when we are going through the vendor's...
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Product
There is a patient dashboard in EyeMD EMR that gives users demographics, insurance information,...
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Product, Value
I love EyeMD EMR and what it does for us. The system is very user friendly, and it makes our...
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Relationship
I love the vendor's customer service. Anytime I call, I put in a ticket, and the vendor will...
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Culture, Value
The vendor will charge extra for add-ons, but they are pretty clear about their billing.
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Value
I am curious to know how satisfied people are with EyeMD EMR, especially on the EMR side for the...
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Loyalty
The scalability of EyeMD EMR has been limiting for us in terms of what we have been able to...
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Relationship, Product
My experience with EyeMD EMR Healthcare Systems has been that they are a little slow in terms of...
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Relationship, Operations, Product
The vendor should make sure that whatever they release in terms of fixes doesn't cause things to...
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Value
I like the fact that the system is implemented on multiple workstations. There are no extra charges...
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Loyalty, Value
It seems like the amount that we have had to reinvest to be able to maintain our growth has been...
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Operations
Whatever I have asked for in terms of being able to receive either in-person training or virtual...
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Relationship, Product
The vendor has been very helpful. We have a relatively small practice, and I still do our MIPS...
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Loyalty, Product
I would really like the vendor to try to deliver the ambulatory surgery center (ASC) module. The ASC...
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Loyalty, Product
I would never think of changing away from EyeMD EMR. It works well for our practice, and I know that...
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Value
EyeMD EMR Healthcare Systems doesn't nickel-and-dime at all, and their system is very much worth the...
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Operations, Product
We had a big upgrade with EyeMD EMR that took a lot longer than the vendor had planned.
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Loyalty, Relationship
I like EyeMD EMR Healthcare Systems’ service because the vendor is just really wonderful. For...
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Operations
EyeMD EMR Healthcare Systems’ training is excellent. Whenever we have a question or need a little...
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