EyeMD EMR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
EyeMD EMR is very stable, and it meets all of our needs. We are very happy with the vendor.
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Relationship, Operations, Product
The vendor pushed out a massive upgrade that wasn’t fully ready. I think they were pushed to put it...
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Relationship
The vendor is very responsive to any problems or issues that we have, and they usually resolve...
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Culture
There is a feature we have been looking to figure out for a long time that is now an extra thing in...
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Relationship, Value
It is great that this solution is specifically for ophthalmology. It is pretty intuitive to use, and...
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Product
The EMR could use some color. It is very gray and black, and a lot of people would like a little bit...
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Operations
The implementation and training that we have done with EyeMD EMR Healthcare Systems weren't too bad....
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Product
There are always going to be some issues with ease of use. Every system wants to do things in...
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Loyalty
We are pretty happy with this solution. However, I get solicitations from other EMR vendors all of...
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Product, Value
EyeMD EMR is definitely better than a lot of other solutions, and there are a lot more headaches out...
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Relationship, Product
The vendor tries to integrate patches before we have to call them. There is some proactivity. But...
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Product, Value
I have some virtual scribes who help run EyeMD EMR, but I would think that artificial intelligence...
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Loyalty
We have been wanting an ambulatory surgery center module for a long time, and the vendor told us it...
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Relationship
The vendor's phone support is superb. I also have the phone number of some of the vendor's people,...
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Product
When EyeMD EMR Healthcare Systems does upgrades, they address one issue, but there are still other...
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Operations
The training from EyeMD EMR Healthcare Systems is pretty high quality. It could be better, but in...
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Relationship, Product
Most of the time, EyeMD EMR provides a satisfactory EMR experience. I find the vendor takes longer...
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Value
I wouldn't buy the system again, but the cost savings it has given my practice in the long run are...
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Operations
The product is easy to work with now that we don't have an upgrade, but the vendor's implementation...
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Relationship
The vendor has been good on the EMR side of things when it comes to keeping promises. If the...
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Operations
Our training for the system was good when we did it years ago. We had someone come into our office...
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Operations, Product
Our integration was slow. MIPS was already rolled out, and we had to be up to spec for MIPS for...
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Product
If someone has worked on another EMR, then it is very easy to get them used to using EyeMD EMR....
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Loyalty
The product is part of our long-term plans. However, we are in the middle of a change, so there is a...
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Loyalty, Value
The vendor's prices keep going up, and it isn't just them. All prices are going up. It is...
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Product
I sometimes will access our practice management solution through EyeMD EMR because we can access it...
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Relationship, Operations, Product
It seems like every time we have an update in EyeMD EMR, there are bugs. It seems like we have been...
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Relationship, Product
There are still some things in EyeMD EMR that I think can be improved. I have put in some requests...
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Relationship
We have a lot of products from one vendor. Their reports get imported into EyeMD EMR. That vendor...
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Culture, Value
We get charged from EyeMD EMR Healthcare Systems per server and per doctor. We get charged for the...
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Relationship, Operations
I really like EyeMD EMR Healthcare Systems' customer service and technical support. I know a lot of...
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Loyalty, Relationship
Since I have been here, I have seen EyeMD EMR Healthcare Systems' customer service and the quality...
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Product
I'm very satisfied with EyeMD EMR, so therefore, I haven't looked into any competitors. If we hover...
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Relationship
There is a part integrated into the program to report an issue where we can just type out what is...
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Relationship
EyeMD EMR meets our needs. EyeMD EMR Healthcare Systems is very good at listening to requests. They...
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Operations
EyeMD EMR Healthcare Systems' training crew is awesome. I have had several new physicians come in,...
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Relationship
EyeMD EMR Healthcare Systems does keep all promises. I have received emails from their tech person...
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Culture, Loyalty
When we were looking for a particular solution that met some specific needs, EyeMD EMR Healthcare...
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Culture, Value
EyeMD EMR Healthcare Systems is reasonable in their prices because they don't try to raise the...
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Value
EyeMD EMR Healthcare Systems doesn’t nickel-and-dime us. Obviously, I pay for updates to the system,...
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Operations
With the new update, the training was excellent. They had the sandbox and everything provided so we...
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Relationship
I don't have any pain points with this solution. There were a couple of annoying things in the...
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Culture, Loyalty, Relationship
As long as EyeMD EMR Healthcare Systems stays the way they are right now, I don't foresee anything...
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Relationship
EyeMD EMR Healthcare Systems is pretty good about being proactive. For example, when there was a...
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Product
EyeMD EMR Healthcare Systems had a vision for a major upgrade that they did, and they delivered on...
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Relationship
I have been able to work with some of the executives from EyeMD EMR Healthcare Systems. If there are...
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Operations, Product
With my new employees who come in, we train them ourselves, and EyeMD EMR seems to be pretty easy to...
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Product
EyeMD EMR meets all my needs right now. The only thing that I have not used is their fundus drawing...
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Loyalty, Relationship
I have enjoyed my relationship with EyeMD EMR Healthcare Systems because the most important thing...
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Culture, Value
EyeMD EMR Healthcare Systems is very good about not nickel-and-diming. We had a doctor who left, and...
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Relationship
The staff members at EyeMD EMR Healthcare Systems are phenomenal. The company is not too big, so...
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Loyalty, Relationship
The executives at corporate want to move us to a different EMR, and I hope they don’t because we...
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Product
EyeMD EMR is specific to ophthalmology and optometry, and it is very user friendly. It does not...
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