EyeMD EMR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Physician

Value

I am curious to know how satisfied people are with EyeMD EMR, especially on the EMR side for the...

Feb 2024
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Physician

Loyalty

The scalability of EyeMD EMR has been limiting for us in terms of what we have been able to...

Feb 2024
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Physician

Relationship, Product

My experience with EyeMD EMR Healthcare Systems has been that they are a little slow in terms of...

Feb 2024
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Physician

Relationship, Operations, Product

The vendor should make sure that whatever they release in terms of fixes doesn't cause things to...

Feb 2024
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Physician

Value

I like the fact that the system is implemented on multiple workstations. There are no extra charges...

Feb 2024
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Physician

Loyalty, Value

It seems like the amount that we have had to reinvest to be able to maintain our growth has been...

Feb 2024
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Physician

Operations

Whatever I have asked for in terms of being able to receive either in-person training or virtual...

Feb 2024
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Physician

Relationship, Product

The vendor has been very helpful. We have a relatively small practice, and I still do our MIPS...

Feb 2024
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Physician

Loyalty, Product

I would really like the vendor to try to deliver the ambulatory surgery center (ASC) module. The ASC...

Feb 2024
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Manager

Loyalty, Product

I would never think of changing away from EyeMD EMR. It works well for our practice, and I know that...

Dec 2023
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Manager

Value

EyeMD EMR Healthcare Systems doesn't nickel-and-dime at all, and their system is very much worth the...

Dec 2023
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Manager

Operations, Product

We had a big upgrade with EyeMD EMR that took a lot longer than the vendor had planned.

Dec 2023
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Manager

Loyalty, Relationship

I like EyeMD EMR Healthcare Systems’ service because the vendor is just really wonderful. For...

Dec 2023
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Manager

Operations

EyeMD EMR Healthcare Systems’ training is excellent. Whenever we have a question or need a little...

Dec 2023
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Manager

Relationship

If we need something done in EyeMD EMR, we sometimes have to be a little aggressive in asking for...

Jul 2023
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Manager

Product

We are doing pretty well with EyeMD EMR, and the program seems to have most of what we need. We...

Jul 2023
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Manager

Relationship

When we call EyeMD EMR Healthcare Systems, we can usually get ahold of the people that we need to...

Jul 2023
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Manager

Product

The solution goes along with imaging software, and the product actually has functionality for...

Jul 2023
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Manager

Product

In terms of updates, we have found on the whole that each update that fixes something causes other...

Jul 2023
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Manager

Relationship

The vendor doesn’t communicate really well. Sometimes we get emails if there are updates we need to...

Jul 2023
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Director

Product

EyeMD EMR is not a perfect program, by any means. I hate its prescribing module, and we deal with...

Jun 2023
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Director

Relationship

We would like the vendor to be more proactive about identifying issues before they hit our...

Jun 2023
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Director

Operations, Product

The nice thing about EyeMD EMR is that the system is intuitive enough to be implemented quickly. We...

Jun 2023
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Physician

Operations

The training we have received from the vendor has been very good. We don't take advantage of the...

Jun 2023
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Physician

Product

One big issue that I have with the system is there is no way to set things up on a per-doctor basis....

Jun 2023
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Physician

Relationship

On the rare occasions I have called the vendor, the support has been good. Most of my interactions...

Jun 2023
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Physician

Product

The one thing that our previous system had that I miss in EyeMD EMR is a very good visual interface...

Jun 2023
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Physician

Product

Things don't happen as fast as I would like sometimes, but they happen. No EMR is perfect. EyeMD EMR...

Jun 2023
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Manager

Product

The product is very user friendly. There are few clicks, and the dropdown boxes are nice. We can do...

Jun 2023
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Manager

Product

The product rarely ever goes down. It is on our server, but it doesn't take up the whole server even...

Jun 2023
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Manager

Product

Compared to other systems, EyeMD EMR does not have a lot of clicks. Some of the programs that we...

Jun 2023
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Manager

Culture, Value

The vendor works with us when it comes to charges and fees. For example, one time we needed a...

Jun 2023
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Manager

Operations

The past few upgrades that we had went very smoothly and were the best upgrades that we have had...

Jun 2023
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Manager

Relationship

I just can't say enough good things about the vendor. They have always been there for support, and...

Jun 2023
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CEO/President

Operations, Product

We had to upgrade our system with EyeMD EMR Healthcare Systems. But the upgrade was actually a...

Jun 2023
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CEO/President

Value

The positive aspect of EyeMD EMR is that it is a lot more affordable than some of the other options...

Jun 2023
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CEO/President

Relationship

EyeMD EMR Healthcare Systems has not been particularly proactive, but their support is okay. I would...

Jun 2023
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Manager

Relationship

The support is wonderful. Anytime I have an issue or a problem, I have immediate access to someone...

May 2023
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Manager

Product, Value

EyeMD EMR is easy to use and look at. There are so many things that are really good about it. It is...

May 2023
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Manager

Relationship

EyeMD EMR Healthcare Systems is easy to work with. We can email or call them, and we don’t get...

May 2023
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Manager

Operations, Product

Typically, when EyeMD EMR Healthcare Systems has an update, they send us something that tells us...

May 2023
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Manager

Relationship

We had a problem we wanted to be fixed right away, and we were able to call one of EyeMD EMR...

May 2023
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Manager

Product

EyeMD EMR is easy, user friendly, and straightforward. Everything is in there; we just have to pop...

May 2023
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Manager

Product

We have a different application for billing, and we have a bit of trouble with that. I wish EyeMD...

May 2023
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Manager

Relationship, Product

EyeMD EMR Healthcare Systems has a website where we can add things and see what other people have...

May 2023
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Manager

Value

We have to meet certain requirements for MIPS, and EyeMD EMR Healthcare Systems goes above and...

May 2023
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Manager

Product, Value

On the EMR side, EyeMD EMR is pretty straightforward and user friendly. Our doctors love it. The...

May 2023
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Manager

Relationship

EyeMD EMR has the best customer service team I have ever had to deal with in my entire life as a...

May 2023
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Manager

Product

I love the billing part of EyeMD EMR. I use the interactive reporting a lot. I can drill down to...

May 2023
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Manager

Culture

The vendor is up front with their costs and contracting.

May 2023
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COO

Product

We have a server-based version of EyeMD EMR, but the vendor offers a cloud-based version that would...

May 2023
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COO

Product

We don’t use EyeMD EMR Healthcare Systems’ practice management component, so my big issue is that...

May 2023
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COO

Product

EyeMD EMR isn’t great for some overly specific things. For specialties within ophthalmology, the...

May 2023
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COO

Relationship

We have a good relationship with EyeMD EMR Healthcare Systems. We have been with them so long that I...

May 2023
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COO

Relationship

I sometimes call EyeMD EMR Healthcare Systems’ phone support team numerous times for different...

May 2023
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COO

Value

There is a set monthly fee, but we don’t get nickel-and-dimed by EyeMD EMR Healthcare Systems. The...

May 2023
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COO

Operations

EyeMD EMR Healthcare Systems has very good online training, and we can get unlimited individual...

May 2023
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COO

Operations, Product

EyeMD EMR is a very good EMR. Things could be improved, but overall, we are pretty happy. I...

May 2023
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COO

Operations, Product

I have no issues with EyeMD EMR’s updates in general. However, there were a couple of things in the...

May 2023
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COO

Loyalty, Product

We have suggested EyeMD EMR to other companies before. EyeMD EMR Healthcare Systems isn’t the...

May 2023
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COO

Product, Value

If our doctors had a choice, they would go back to paper. But EyeMD EMR is pretty good for flow and...

May 2023
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Manager

Relationship

We always talk to a live person when we call the vendor's support line. The vendor's people respond...

Apr 2023
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Manager

Culture, Relationship

I work very well with the vendor. Their executives will answer my calls, and we have a good...

Apr 2023
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Manager

Value

The vendor charges for everything. The system is expensive, but I think that we get good value for...

Apr 2023
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Manager

Operations

We are really acclimated to the system, so we don't need much training on it. If we did need...

Apr 2023
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Manager

Operations

Integrating systems is an extremely challenging project, but projects like that go really well with...

Apr 2023
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Manager

Operations, Product, Value

I think that the system is very user friendly. I haven't heard any complaints about the system from...

Apr 2023
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Director

Operations, Operations, Value, Value

It is relatively easy to learn how to use EyeMD EMR. The system is affordable and less expensive...

Apr 2023
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Director

Product, Product

For as mature as the system is on the market, the vendor's refinements and improvements for it are...

Apr 2023
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Director

Operations, Operations

The vendor's canned or ready-to-use training options aren't readily available. EyeMD EMR Healthcare...

Apr 2023
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Manager

Product

We are not fully satisfied with the product and the way it works. There are a lot of problems within...

Mar 2023
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Manager

Relationship

We have spoken with several higher-ups at EyeMD EMR Healthcare Systems, but our problems haven't...

Mar 2023
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Manager

Relationship

I used to be able to call the vendor with a small problem, and I would get somebody who instantly...

Mar 2023
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(0)
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Manager

Product

The product wasn't ready when the vendor released the latest update, and the update has been very...

Mar 2023
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(0)
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Manager

Relationship

A few years ago, I felt very strongly that the vendor was keeping their promises, but recently, the...

Mar 2023
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Manager

Loyalty, Relationship

The vendor has shared with us where they hope things are going and what they want to be improving...

Mar 2023
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(0)
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Manager

Product

The vendor used to be really flexible with instruments, but now we are finding that it is harder to...

Mar 2023
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Physician

Product

There are things that bother me about EyeMD EMR. It works, but there are some things that are...

Mar 2023
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(0)
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Physician

Product

The EMR was designed with the idea of entering in various findings from an exam and then being...

Mar 2023
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Physician

Product

The electronic record tries to codify the two things that really matter for purposes of billing,...

Mar 2023
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Physician

Product

The system is working okay for the majority of people. We have had very little downtime, and the...

Mar 2023
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Physician

Product

I have not been able to integrate some things directly into the EMR, such as my photography. The...

Mar 2023
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