Commentary Summary
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User Commentary
Value
I am curious to know how satisfied people are with EyeMD EMR, especially on the EMR side for the...
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Loyalty
The scalability of EyeMD EMR has been limiting for us in terms of what we have been able to...
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Relationship, Product
My experience with EyeMD EMR Healthcare Systems has been that they are a little slow in terms of...
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Relationship, Operations, Product
The vendor should make sure that whatever they release in terms of fixes doesn't cause things to...
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Value
I like the fact that the system is implemented on multiple workstations. There are no extra charges...
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Loyalty, Value
It seems like the amount that we have had to reinvest to be able to maintain our growth has been...
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Operations
Whatever I have asked for in terms of being able to receive either in-person training or virtual...
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Relationship, Product
The vendor has been very helpful. We have a relatively small practice, and I still do our MIPS...
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Loyalty, Product
I would really like the vendor to try to deliver the ambulatory surgery center (ASC) module. The ASC...
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Loyalty, Product
I would never think of changing away from EyeMD EMR. It works well for our practice, and I know that...
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Value
EyeMD EMR Healthcare Systems doesn't nickel-and-dime at all, and their system is very much worth the...
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Operations, Product
We had a big upgrade with EyeMD EMR that took a lot longer than the vendor had planned.
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Loyalty, Relationship
I like EyeMD EMR Healthcare Systems’ service because the vendor is just really wonderful. For...
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Operations
EyeMD EMR Healthcare Systems’ training is excellent. Whenever we have a question or need a little...
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Relationship
If we need something done in EyeMD EMR, we sometimes have to be a little aggressive in asking for...
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Product
We are doing pretty well with EyeMD EMR, and the program seems to have most of what we need. We...
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Relationship
When we call EyeMD EMR Healthcare Systems, we can usually get ahold of the people that we need to...
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Product
The solution goes along with imaging software, and the product actually has functionality for...
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Product
In terms of updates, we have found on the whole that each update that fixes something causes other...
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Relationship
The vendor doesn’t communicate really well. Sometimes we get emails if there are updates we need to...
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Product
EyeMD EMR is not a perfect program, by any means. I hate its prescribing module, and we deal with...
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Relationship
We would like the vendor to be more proactive about identifying issues before they hit our...
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Operations, Product
The nice thing about EyeMD EMR is that the system is intuitive enough to be implemented quickly. We...
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Operations
The training we have received from the vendor has been very good. We don't take advantage of the...
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Product
One big issue that I have with the system is there is no way to set things up on a per-doctor basis....
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Relationship
On the rare occasions I have called the vendor, the support has been good. Most of my interactions...
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Product
The one thing that our previous system had that I miss in EyeMD EMR is a very good visual interface...
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Product
Things don't happen as fast as I would like sometimes, but they happen. No EMR is perfect. EyeMD EMR...
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Product
The product is very user friendly. There are few clicks, and the dropdown boxes are nice. We can do...
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Product
The product rarely ever goes down. It is on our server, but it doesn't take up the whole server even...
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Product
Compared to other systems, EyeMD EMR does not have a lot of clicks. Some of the programs that we...
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Culture, Value
The vendor works with us when it comes to charges and fees. For example, one time we needed a...
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Operations
The past few upgrades that we had went very smoothly and were the best upgrades that we have had...
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Relationship
I just can't say enough good things about the vendor. They have always been there for support, and...
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Operations, Product
We had to upgrade our system with EyeMD EMR Healthcare Systems. But the upgrade was actually a...
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Value
The positive aspect of EyeMD EMR is that it is a lot more affordable than some of the other options...
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Relationship
EyeMD EMR Healthcare Systems has not been particularly proactive, but their support is okay. I would...
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Relationship
The support is wonderful. Anytime I have an issue or a problem, I have immediate access to someone...
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Product, Value
EyeMD EMR is easy to use and look at. There are so many things that are really good about it. It is...
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Relationship
EyeMD EMR Healthcare Systems is easy to work with. We can email or call them, and we don’t get...
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Operations, Product
Typically, when EyeMD EMR Healthcare Systems has an update, they send us something that tells us...
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Relationship
We had a problem we wanted to be fixed right away, and we were able to call one of EyeMD EMR...
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Product
EyeMD EMR is easy, user friendly, and straightforward. Everything is in there; we just have to pop...
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Product
We have a different application for billing, and we have a bit of trouble with that. I wish EyeMD...
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Relationship, Product
EyeMD EMR Healthcare Systems has a website where we can add things and see what other people have...
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Value
We have to meet certain requirements for MIPS, and EyeMD EMR Healthcare Systems goes above and...
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Product, Value
On the EMR side, EyeMD EMR is pretty straightforward and user friendly. Our doctors love it. The...
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Relationship
EyeMD EMR has the best customer service team I have ever had to deal with in my entire life as a...
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Product
I love the billing part of EyeMD EMR. I use the interactive reporting a lot. I can drill down to...
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Culture
The vendor is up front with their costs and contracting.
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Product
We have a server-based version of EyeMD EMR, but the vendor offers a cloud-based version that would...
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Product
We don’t use EyeMD EMR Healthcare Systems’ practice management component, so my big issue is that...
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Product
EyeMD EMR isn’t great for some overly specific things. For specialties within ophthalmology, the...
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Relationship
We have a good relationship with EyeMD EMR Healthcare Systems. We have been with them so long that I...
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Relationship
I sometimes call EyeMD EMR Healthcare Systems’ phone support team numerous times for different...
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Value
There is a set monthly fee, but we don’t get nickel-and-dimed by EyeMD EMR Healthcare Systems. The...
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Operations
EyeMD EMR Healthcare Systems has very good online training, and we can get unlimited individual...
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Operations, Product
EyeMD EMR is a very good EMR. Things could be improved, but overall, we are pretty happy. I...
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Operations, Product
I have no issues with EyeMD EMR’s updates in general. However, there were a couple of things in the...
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Loyalty, Product
We have suggested EyeMD EMR to other companies before. EyeMD EMR Healthcare Systems isn’t the...
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Product, Value
If our doctors had a choice, they would go back to paper. But EyeMD EMR is pretty good for flow and...
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Relationship
We always talk to a live person when we call the vendor's support line. The vendor's people respond...
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Culture, Relationship
I work very well with the vendor. Their executives will answer my calls, and we have a good...
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Value
The vendor charges for everything. The system is expensive, but I think that we get good value for...
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Operations
We are really acclimated to the system, so we don't need much training on it. If we did need...
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Operations
Integrating systems is an extremely challenging project, but projects like that go really well with...
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Operations, Product, Value
I think that the system is very user friendly. I haven't heard any complaints about the system from...
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