EyeMD EMR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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COO

Culture

There is a feature we have been looking to figure out for a long time that is now an extra thing in...

May 2025
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COO

Relationship, Value

It is great that this solution is specifically for ophthalmology. It is pretty intuitive to use, and...

May 2025
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COO

Product

The EMR could use some color. It is very gray and black, and a lot of people would like a little bit...

May 2025
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COO

Operations

The implementation and training that we have done with EyeMD EMR Healthcare Systems weren't too bad....

May 2025
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COO

Product

There are always going to be some issues with ease of use. Every system wants to do things in...

May 2025
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COO

Loyalty

We are pretty happy with this solution. However, I get solicitations from other EMR vendors all of...

May 2025
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Physician

Product, Value

EyeMD EMR is definitely better than a lot of other solutions, and there are a lot more headaches out...

Apr 2025
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Physician

Relationship, Product

The vendor tries to integrate patches before we have to call them. There is some proactivity. But...

Apr 2025
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Physician

Product, Value

I have some virtual scribes who help run EyeMD EMR, but I would think that artificial intelligence...

Apr 2025
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Physician

Loyalty

We have been wanting an ambulatory surgery center module for a long time, and the vendor told us it...

Apr 2025
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Physician

Relationship

The vendor's phone support is superb. I also have the phone number of some of the vendor's people,...

Apr 2025
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Physician

Product

When EyeMD EMR Healthcare Systems does upgrades, they address one issue, but there are still other...

Apr 2025
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Physician

Operations

The training from EyeMD EMR Healthcare Systems is pretty high quality. It could be better, but in...

Apr 2025
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CEO/President

Relationship, Product

Most of the time, EyeMD EMR provides a satisfactory EMR experience. I find the vendor takes longer...

Feb 2025
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Manager

Value

I wouldn't buy the system again, but the cost savings it has given my practice in the long run are...

Nov 2024
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Manager

Operations

The product is easy to work with now that we don't have an upgrade, but the vendor's implementation...

Nov 2024
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Manager

Relationship

The vendor has been good on the EMR side of things when it comes to keeping promises. If the...

Nov 2024
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Manager

Operations

Our training for the system was good when we did it years ago. We had someone come into our office...

Nov 2024
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Manager

Operations, Product

Our integration was slow. MIPS was already rolled out, and we had to be up to spec for MIPS for...

Nov 2024
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Manager

Product

If someone has worked on another EMR, then it is very easy to get them used to using EyeMD EMR....

Nov 2024
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Manager

Loyalty

The product is part of our long-term plans. However, we are in the middle of a change, so there is a...

Nov 2024
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Manager

Loyalty, Value

The vendor's prices keep going up, and it isn't just them. All prices are going up. It is...

Nov 2024
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Manager

Product

I sometimes will access our practice management solution through EyeMD EMR because we can access it...

Aug 2024
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Manager

Relationship, Operations, Product

It seems like every time we have an update in EyeMD EMR, there are bugs. It seems like we have been...

Aug 2024
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Manager

Relationship, Product

There are still some things in EyeMD EMR that I think can be improved. I have put in some requests...

Aug 2024
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Manager

Relationship

We have a lot of products from one vendor. Their reports get imported into EyeMD EMR. That vendor...

Aug 2024
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Manager

Culture, Value

We get charged from EyeMD EMR Healthcare Systems per server and per doctor. We get charged for the...

Aug 2024
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Manager

Relationship, Operations

I really like EyeMD EMR Healthcare Systems' customer service and technical support. I know a lot of...

Aug 2024
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Manager

Loyalty, Relationship

Since I have been here, I have seen EyeMD EMR Healthcare Systems' customer service and the quality...

Aug 2024
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Manager

Product

I'm very satisfied with EyeMD EMR, so therefore, I haven't looked into any competitors. If we hover...

Aug 2024
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Manager

Relationship

There is a part integrated into the program to report an issue where we can just type out what is...

Aug 2024
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Manager

Relationship

EyeMD EMR meets our needs. EyeMD EMR Healthcare Systems is very good at listening to requests. They...

Aug 2024
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Manager

Operations

EyeMD EMR Healthcare Systems' training crew is awesome. I have had several new physicians come in,...

Aug 2024
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Manager

Relationship

EyeMD EMR Healthcare Systems does keep all promises. I have received emails from their tech person...

Aug 2024
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CEO/President

Culture, Loyalty

When we were looking for a particular solution that met some specific needs, EyeMD EMR Healthcare...

Aug 2024
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CEO/President

Culture, Value

EyeMD EMR Healthcare Systems is reasonable in their prices because they don't try to raise the...

Aug 2024
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CEO/President

Value

EyeMD EMR Healthcare Systems doesn’t nickel-and-dime us. Obviously, I pay for updates to the system,...

Aug 2024
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CEO/President

Operations

With the new update, the training was excellent. They had the sandbox and everything provided so we...

Aug 2024
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CEO/President

Relationship

I don't have any pain points with this solution. There were a couple of annoying things in the...

Aug 2024
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CEO/President

Culture, Loyalty, Relationship

As long as EyeMD EMR Healthcare Systems stays the way they are right now, I don't foresee anything...

Aug 2024
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CEO/President

Relationship

EyeMD EMR Healthcare Systems is pretty good about being proactive. For example, when there was a...

Aug 2024
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CEO/President

Product

EyeMD EMR Healthcare Systems had a vision for a major upgrade that they did, and they delivered on...

Aug 2024
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CEO/President

Relationship

I have been able to work with some of the executives from EyeMD EMR Healthcare Systems. If there are...

Aug 2024
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CEO/President

Operations, Product

With my new employees who come in, we train them ourselves, and EyeMD EMR seems to be pretty easy to...

Aug 2024
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CEO/President

Product

EyeMD EMR meets all my needs right now. The only thing that I have not used is their fundus drawing...

Aug 2024
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CEO/President

Loyalty, Relationship

I have enjoyed my relationship with EyeMD EMR Healthcare Systems because the most important thing...

Aug 2024
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Manager

Culture, Value

EyeMD EMR Healthcare Systems is very good about not nickel-and-diming. We had a doctor who left, and...

Aug 2024
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Manager

Relationship

The staff members at EyeMD EMR Healthcare Systems are phenomenal. The company is not too big, so...

Aug 2024
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Manager

Loyalty, Relationship

The executives at corporate want to move us to a different EMR, and I hope they don’t because we...

Aug 2024
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Manager

Product

EyeMD EMR is specific to ophthalmology and optometry, and it is very user friendly. It does not...

Aug 2024
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