EyeMD EMR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
I like the vendor's technical support department. When there is a problem, the vendor will answer...
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Loyalty, Relationship, Product
The vendor was initially great, but they are now very slow to implement meaningful updates. The...
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Culture, Value
When we signed on for the product, there were a lot of additional charges that we didn't really...
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Relationship
I like the vendor's customer service and their ability to get things done. If we ask why the system...
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Loyalty
Transitioning to the product hasn't been as smooth as we had hoped. We haven't started some things...
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Product, Value
There are some benefits to what we are seeing in the system now that our staff members are learning...
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Product
We have been having issues in EyeMD EMR with prescription documentation being sent for a long time...
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Product
EyeMD EMR is very stable, and it meets all of our needs. We are very happy with the vendor.
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Relationship, Operations, Product
The vendor pushed out a massive upgrade that wasn’t fully ready. I think they were pushed to put it...
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Relationship
The vendor is very responsive to any problems or issues that we have, and they usually resolve...
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Culture
There is a feature we have been looking to figure out for a long time that is now an extra thing in...
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Relationship, Value
It is great that this solution is specifically for ophthalmology. It is pretty intuitive to use, and...
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Product
The EMR could use some color. It is very gray and black, and a lot of people would like a little bit...
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Operations
The implementation and training that we have done with EyeMD EMR Healthcare Systems weren't too bad....
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Product
There are always going to be some issues with ease of use. Every system wants to do things in...
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Loyalty
We are pretty happy with this solution. However, I get solicitations from other EMR vendors all of...
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Product, Value
EyeMD EMR is definitely better than a lot of other solutions, and there are a lot more headaches out...
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Relationship, Product
The vendor tries to integrate patches before we have to call them. There is some proactivity. But...
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Product, Value
I have some virtual scribes who help run EyeMD EMR, but I would think that artificial intelligence...
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Loyalty
We have been wanting an ambulatory surgery center module for a long time, and the vendor told us it...
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Relationship
The vendor's phone support is superb. I also have the phone number of some of the vendor's people,...
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Product
When EyeMD EMR Healthcare Systems does upgrades, they address one issue, but there are still other...
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Operations
The training from EyeMD EMR Healthcare Systems is pretty high quality. It could be better, but in...
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Relationship, Product
Most of the time, EyeMD EMR provides a satisfactory EMR experience. I find the vendor takes longer...
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