Filters
Synapse (Global) Commentary
Filtered view: (Canada)
Subject Expert
Monique Rasband
VP of Engagement
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Sectra could improve Synapse by adding AI capabilities.
The system is very slow. I often hear from the radiologists that the performance is an issue....
One change that Fujifilm could make to improve our experience would be to have fewer system outages.
The thing I like most about Synapse is that it is very easy to use.
Fujifilm’s main strength is their fast technical support.
Commentary Summary
Comment Type Breakout