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Synapse (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
Asia/Oceania PACS 2025:
Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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User Commentary

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Analyst/Coordinator

Relationship, Product

Fujifilm could make some changes to improve our experience with the system's stability and...

Aug 2025
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Manager

Relationship

There are no user groups. The user groups in the US aren't extended to our area. The service is...

Dec 2024
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Manager

Product

The biggest opportunity for product improvement is workflow orchestration.

Dec 2024
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Manager

Product

What we like most about the product are the admin tools and the fact that the product is user friendly....

Dec 2024
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Director

Relationship, Product

Synapse's extreme slowness is an area for improvement. The vendor needs to fix slowness problems and...

Oct 2024
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Director

Relationship

Sometimes we have problems with certain issues with service calls, and it can take a long time...

Oct 2024
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Director

Culture

The way that Fujifilm supports us is we have a service contract. However, for a radiologist's...

Oct 2024
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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