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Synapse (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Asia/Oceania PACS 2025:
Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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Commentary Summary

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User Commentary

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Director

Product

One change that Fujifilm could make to improve our experience would be to have fewer system outages.

Nov 2025
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(0)
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Manager

Operations, Product

The thing I like most about Synapse is that it is very easy to use.

Oct 2025
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Manager

Relationship

Fujifilm’s main strength is their fast technical support.

Oct 2025
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Manager

Product

Fujifilm needs to give HL7 visibility to PACS admins, and there needs to be more HL7 configurability...

Sep 2025
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Manager

Operations, Product

I like that the user interface of Synapse is easy to use.

Sep 2025
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Analyst/Coordinator

Relationship, Product

Fujifilm could make some changes to improve our experience with the system's stability and...

Aug 2025
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Manager

Relationship

There are no user groups. The user groups in the US aren't extended to our area. The service is...

Dec 2024
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Manager

Product

The biggest opportunity for product improvement is workflow orchestration.

Dec 2024
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Manager

Product

What we like most about the product are the admin tools and the fact that the product is user friendly....

Dec 2024
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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