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Centricity PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

I know there are a lot of things that need to be tweaked with Centricity PACS. We are getting a...

Nov 2025
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Manager

Loyalty, Product, Value

If I had the choice, I would not go with Centricity PACS again. I would probably pick Synapse...

Nov 2025
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Manager

Product

It would be helpful to be able to delete exams. I don’t know if that is a workflow issue on our...

Nov 2025
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Manager

Product

I like how there are different ways of doing things in Centricity PACS. If one method doesn’t work,...

Nov 2025
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Manager

Product

Centricity PACS has been very stable, so that is good. For the most part, we haven't had any...

Oct 2025
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Manager

Culture, Value

There is a bill for any little add-ons. It is a new item that the vendor charges for.

Oct 2025
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Manager

Relationship

The support team has been a lot better lately, but typically, GE HealthCare's response to requests...

Oct 2025
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Manager

Operations

PACS admins need training on all of the tools Centricity PACS has available and on how they can...

Oct 2025
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Manager

Loyalty, Relationship

I think GE HealthCare is open to improvement. They know about the issues we have, and they are very...

Oct 2025
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Manager

Operations

Overall, I think the PACS is very user-friendly. We did get extensive training with the solution....

Oct 2025
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Manager

Product

We struggle with templates. We want a little more customization than what we currently have. Also, I...

Oct 2025
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Manager

Relationship, Product

I like GE HealthCare's AI approach. They are trying to do things with an AI orchestrator where...

Oct 2025
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Manager

Relationship

If I put in a ticket with GE HealthCare customer support and say that it is an emergency, I won’t...

Sep 2025
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Manager

Relationship, Operations, Product

It is very hard to implement things for Centricity PACS. There are difficult back doorways to fix...

Sep 2025
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Manager

Operations

GE HealthCare charges for every upgrade and enhancement. We can't even get training without paying...

Sep 2025
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Manager

Product

Centricity PACS works. It doesn't have any new enhancements or anything new, but it works. It...

Sep 2025
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Manager

Relationship

We have actually been pretty unhappy with GE HealthCare recently. Over the last couple of years,...

Sep 2025
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Analyst/Coordinator

Operations

As a vendor, there are times when GE HealthCare could do a better job of setting their customers up...

Sep 2025
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Analyst/Coordinator

Relationship, Operations, Product

GE HealthCare's support is great. Our ability to implement products typically works pretty well, and...

Sep 2025
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Analyst/Coordinator

Culture, Loyalty, Relationship

Thankfully, we have our customer success manager and another GE HealthCare representative on our...

Sep 2025
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Manager

Loyalty, Relationship

As a vendor, GE HealthCare is subpar. We are seeing issues and problems, and we are still working...

Aug 2025
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Director

Product, Value

If I had to pick one thing I like about Centricity PACS, it would be that my radiologists are not...

Jul 2025
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Director

Product

The one thing I like is that I have now purchased a platform that I can use to remove years of data...

Jul 2025
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Director

Product

There are things that I would like to see in Centricity PACS. If I want to look at three months of...

Jul 2025
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Director

Culture, Relationship, Product

I wouldn't buy Centricity PACS again because of the vendor's support and the promises they made...

Jul 2025
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Director

Loyalty, Relationship

GE HealthCare needs to follow through on what we have purchased and what is on my contract. It has...

Jul 2025
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Director

Product

Once we get into Centricity PACS, it is okay. However, when we click the link from our EHR, it gives...

Jul 2025
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Director

Relationship, Product

We haven't really gotten much new technology from GE HealthCare in a long time. Honestly, I have...

Jul 2025
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Director

Relationship

GE HealthCare does not keep all their promises, and that has to do with the level of support. GE...

Jul 2025
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Director

Product

Once we get into Centricity PACS, it is pretty easy to use. It does the job of laying out all the...

Jul 2025
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Director

Loyalty, Relationship

From a clinical point of view, there really weren't any major problems with Centricity PACS. We did...

Jul 2025
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Analyst/Coordinator

Relationship, Product

GE HealthCare is very proactive. I also like the stability of Centricity PACS. We do not have a lot...

May 2025
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Analyst/Coordinator

Product

Centricity PACS is an old application. It requires Java and an old browser. It is just an antiquated...

May 2025
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Manager

Value

I don't see a huge investment in Centricity PACS from the vendor. GE HealthCare talks a good game,...

May 2025
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Manager

Loyalty

We will probably leave Centricity PACS and start using one of our partner's PACS. That partner uses...

May 2025
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Manager

Culture, Value

We have a maintenance agreement with GE HealthCare. Every time we want a service pack upgrade, there...

May 2025
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Manager

Loyalty, Relationship

We are transitioning from Centricity PACS to another vendor's system department by department. We...

Apr 2025
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(0)
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Analyst/Coordinator

Relationship, Operations, Value

It has taken us a few years to try to get the servers and everything set up and to get to a point...

Apr 2025
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(0)
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Analyst/Coordinator

Relationship

GE HealthCare’s support people are very quick and responsive to our needs. They are very kind to...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

When Centricity PACS is working, it is a great application. Centricity PACS has all the potential we...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

I would tell others looking at Centricity PACS not to be afraid to look at other products. Our...

Apr 2025
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Analyst/Coordinator

Relationship, Product

We have been struggling so much with upgrades for Centricity PACS. I think GE HealthCare will work...

Apr 2025
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Analyst/Coordinator

Product

A big wish-list item for Centricity PACS would be a better data-mining capability. GE HealthCare...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Centricity PACS is not meeting our needs because it is not stable. GE HealthCare should be able to...

Apr 2025
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Analyst/Coordinator

Loyalty, Operations, Product

We wouldn't buy Centricity PACS again because we have had nothing but problems with our servers ever...

Apr 2025
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Analyst/Coordinator

Relationship, Operations, Product

We had smart-reading protocols in Centricity PACS that we were all very excited about. They worked...

Apr 2025
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(0)
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VP/Other Executive

Relationship

GE HealthCare's support has gone down recently. Since they outsourced, the support has not been...

Mar 2025
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(0)
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VP/Other Executive

Culture, Value

We feel nickel-and-dimed, especially with our growth. PACS licensing is expensive, and GE...

Mar 2025
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(0)
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VP/Other Executive

Loyalty

We are opening up an RFP soon. Our satisfaction with GE HealthCare has been trending downward, and...

Mar 2025
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(0)
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VP/Other Executive

Loyalty

I am unsure whether Centricity PACS is part of our long-term plans. We are exploring other options...

Feb 2025
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(0)
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VP/Other Executive

Relationship

GE HealthCare is responsive. If we have an issue, they will certainly try to address it. Their...

Feb 2025
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(0)
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Manager

Relationship

An improvement for Centricity PACS would be the option for the customer to have a little more...

Feb 2025
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(0)
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Manager

Relationship

GE HealthCare doesn't get a good rating on their proactive service for me. They do a lot of...

Feb 2025
||
(0)
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Manager

Operations, Product

The upgrade paths with GE HealthCare are a little confusing. We jumped a few versions, and certain...

Feb 2025
||
(0)
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Manager

Loyalty

Centricity PACS has been a very stable system for us with what we have used, but GE HealthCare is...

Feb 2025
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(0)
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Manager

Relationship, Product

We have had a few instances of downtime where Centricity PACS has been affected, and it has taken...

Feb 2025
||
(0)
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Manager

Operations

The training for Centricity PACS is all self-paced learning via Centricity University, so we can go...

Feb 2025
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(0)
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Manager

Value

GE HealthCare charges for everything. Any add-on to the PACS is an extra cost, and the worst thing...

Feb 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

I am hopeful I will be more satisfied in the future because GE HealthCare's newer version is moving...

Feb 2025
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(0)
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Analyst/Coordinator

Relationship

Our account representative is awesome. That person usually makes things happen whenever I tap them...

Feb 2025
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(0)
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Analyst/Coordinator

Relationship

I will call in a ticket for a high-priority ticket, and the vendor's support is supposed to have a...

Feb 2025
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(0)
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Manager

Loyalty

I am hoping that the report templates will be more accommodating and flexible in the future.

Jan 2025
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(0)
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Manager

Loyalty, Operations

We don't really have any ongoing training for Centricity PACS. GE HealthCare is not developing the...

Jan 2025
||
(0)
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Manager

Relationship

Our relationship with GE HealthCare is pretty good. They are open to communication, and they are...

Jan 2025
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(0)
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Manager

Product

Centricity PACS has always been reliable and functional for us. Centricity PACS is very user...

Jan 2025
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(0)
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Manager

Relationship

My experiences with GE HealthCare have definitely improved. The vendor has been invested, and they...

Jan 2025
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(0)
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Manager

Product, Value

There are probably other PACS that can do things better than Centricity PACS, but we can't afford those....

Jan 2025
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(0)
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Manager

Product

Centricity PACS has been very stable. That is good, and our physicians are happy with the system's functionality....

Jan 2025
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(0)
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Manager

Culture, Value

I don't know how much we paid for Centricity PACS, but I feel like we are getting our money's worth....

Dec 2024
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(0)
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Manager

Operations

With Centricity PACS, we got a lot of the things that we wanted over the time that we have had the...

Dec 2024
||
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Manager

Operations

GE HealthCare did really well on a lot of their training. Anytime I ever need anything, I log into...

Dec 2024
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Manager

Product

Centricity PACS is just there. It has been there for a while, and I can't change things unless I go...

Dec 2024
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Manager

Relationship

GE HealthCare’s support is amazing. Even if they are busy, and sometimes they are, if we tell them...

Dec 2024
||
(0)
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Manager

Relationship

GE HealthCare is very proactive. They are really good at helping us with our databases. If something...

Dec 2024
||
(0)
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Manager

Loyalty, Product

GE HealthCare is phasing the software out, so they are not going to be using it anymore. They are...

Dec 2024
||
(0)
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Manager

Relationship

GE HealthCare has done all of their updates for Centricity PACS. They kept all their support terms...

Dec 2024
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Related Reports
Perception
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Imaging AI 2024
27 November 24    |   Jonathan Christensen and Monique Rasband
The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
Perception
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Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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