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Centricity PACS
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Monique Rasband
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User Commentary

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Manager

Relationship

There has definitely been a big effort from GE HealthCare to be much more customer focused in all of...

Sep 2023
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VP/Other Executive

Loyalty, Product

We have inherited a number of systems that we intend to sunset. Centricity PACS is linked to some...

Sep 2023
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VP/Other Executive

Loyalty, Product

GE HealthCare has some really good products. In some spaces, we have a pretty good connection with...

Sep 2023
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Director

Loyalty

I don’t think GE is part of our long-term plans. Each facility in our network has a different PACS,...

Sep 2023
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Director

Loyalty, Product

The people at GE have done well by me. We had a lot of challenges with the product in the beginning...

Sep 2023
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Director

Operations

We needed to upgrade Centricity PACS to be compliant with our EMR. On the GE side, the project was...

Sep 2023
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Director

Product, Value

Centricity PACS gets better every year. It is expensive, but it does what it needs to do. There are...

Sep 2023
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Director

Loyalty, Relationship

I have been a fan of GE on the imaging equipment and PACS sides. For GE, the people make the...

Sep 2023
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Manager

Product

The robustness and the redundancy built into Centricity PACS are phenomenal. Centricity PACS is a...

Aug 2023
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Manager

Relationship, Value

I would like GE to provide us with information when it is requested because their proactivity has...

Aug 2023
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Manager

Relationship

GE’s executive involvement has gotten minimally better, and there are no problems with phone or web...

Aug 2023
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Manager

Loyalty, Value

I am not sure whether I would buy Centricity PACS again. Part of my organization's road map for the...

Jul 2023
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Director

Relationship

The support from GE is good. If we use phone support, it is perfect. We get good people on the...

Jul 2023
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Director

Culture, Value

The nickel-and-diming from GE is one of my biggest frustrations. We went through an upgrade and were...

Jul 2023
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Director

Relationship

We usually choose not to use web support because of the time it takes. I would give the vendor's web...

Jul 2023
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Director

Relationship, Operations

We recently had an upgrade, and although we have gotten back on track, the update was not as smooth...

Jul 2023
||
(0)
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Director

Culture

The invoicing from GE is confusing and unclear. It has caused a lot of problems and wasted a lot of...

Jul 2023
||
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Director

Relationship

We have a good relationship with GE and can escalate things to the leadership team if we need to. I...

Jul 2023
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Director

Product

We have had some difficulty with interoperability with our EMR, and that difficulty is more on the...

Jul 2023
||
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Director

Product

There are certain things that we wish Centricity PACS did that it doesn't seem to do in comparison...

Jul 2023
||
(0)
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Manager

Culture, Value

GE HealthCare's professional services are an example of the way they nickel-and-dime. The vendor's...

Jul 2023
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Director

Operations, Product

When we have issues with the software, it can take a while to have things fixed. I am trying to...

Jul 2023
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Director

Operations

I don't know that I have ever gotten much training from GE, but the product is not difficult to use.

Jul 2023
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Manager

Operations, Product

Centricity PACS comes with a lot of bells and whistles out of the box, so it has a lot of different...

May 2023
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Manager

Relationship, Product

GE HealthCare's strength is the big picture. That means that their vision for an enterprise imaging...

May 2023
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Manager

Product

We have the vendor's zero-footprint viewer. That has been nice in terms of implementing...

May 2023
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Manager

Culture, Loyalty, Relationship

GE HealthCare is starting to keep their promises. They are getting better. When we first decided to...

May 2023
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Manager

Value

Out of the box, GE HealthCare tries to charge for every little thing. It is getting to where things...

May 2023
||
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Manager

Product

One of the system's weaknesses is how customizable it is for radiologists. The system's hanging...

May 2023
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Manager

Product

One really hard thing about the system from an administrative standpoint is that there are too many...

May 2023
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Manager

Value

GE HealthCare as a whole is pricing themselves out of where the marketplace is going to be in a few...

May 2023
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Manager

Relationship, Product

We rarely have an issue with Centricity PACS; however, the GE HealthCare structure for Centricity...

May 2023
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Manager

Relationship

GE HealthCare’s support is tricky. The vendor has made strides, but their level-one support people...

May 2023
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CEO/President

Loyalty, Operations

The conversion to Centricity PACS was challenging because we were retraining technical employees in...

May 2023
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CEO/President

Relationship

The support from GE HealthCare is often great, but there have been a couple of really painful...

May 2023
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(0)
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CEO/President

Product

Some key images our radiologists produce in their workflow have been inconsistent and difficult for...

May 2023
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CEO/President

Relationship

We may have to communicate and escalate some things within GE HealthCare's support team, but there...

May 2023
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Physician

Operations, Product

We spent a lot of time customizing Centricity PACS, so the only things it does well are the things...

Apr 2023
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Physician

Relationship

It is difficult to say whether GE HealthCare has kept their promises. There have been frustrations....

Apr 2023
||
(0)
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CIO

Loyalty

The feedback that we have gotten from our radiologists is that Centricity PACS is less than optimal...

Apr 2023
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(0)
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Manager

Product

Centricity PACS is very easy to maneuver, and it is very easy to find things. The product is very...

Mar 2023
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VP/Other Executive

Loyalty, Product

GE HealthCare hasn't kept up with the industry. We have radiologists who work for multiple...

Feb 2023
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VP/Other Executive

Product

We have never been able to successfully integrate Centricity PACS with Epic's systems. That is unusual....

Feb 2023
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Director

Product

Centricity PACS is problematic and outdated. It is hands down the worst of several PACS I have...

Jan 2023
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(0)
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Director

Product

Working with a system like Centricity PACS is massively painful. There are workflows that are forced...

Jan 2023
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Director

Relationship

The support is terrible. It is hit or miss. There is a 50% chance that we will reach someone good....

Jan 2023
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(0)
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Director

Product

There is only one tiny technical piece that I can say works, and that is the database redundancy or...

Jan 2023
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(0)
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Director

Operations

I would not buy Centricity PACS again due to problems with receiving outside studies and...

Jan 2023
||
(0)
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Director

Operations

I would like to see more free training classes on the administration of Centricity PACS to keep PACS...

Jan 2023
||
(0)
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Director

Relationship

GE Healthcare's call-in team is very good, but the response time to return calls can be slow; I wish...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

GE Healthcare could do better at staying up-to-date with new releases. They are behind the times on...

Dec 2022
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Analyst/Coordinator

Relationship

For Centricity PACS, we put in tickets for any issues that we see, and the vendor receives them but...

Dec 2022
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Analyst/Coordinator

Relationship, Product

We have some issues where images start going slowly to the PACS or something goes down. We have a...

Dec 2022
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(0)
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Manager

Product

The radiology side is slow and cumbersome and has remote storage. A lot of times, we have to pull...

Nov 2022
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(0)
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Manager

Relationship, Product

Normally, GE is really on point and up-to-date with a lot of things, but they have fallen behind in...

Nov 2022
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Director

Relationship, Product

Everything in Centricity PACS is in one space, and the system is very easy to use. Centricity PACS...

Oct 2022
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