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Centricity PACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
GE HealthCare seems to have fallen behind in development. They used to be really good about taking...
GE HealthCare is potentially changing their PACS platform. I'm not so sure we’ll keep it because I'm...
We're very happy with GE HealthCare's system. The value is great. The system is worth the money.
GE HealthCare is very responsive. We get support very easily. We are well prepared, and the...
We experienced a lot of issues with Centricity PACS, including downtime and functionality that...
GE HealthCare wasn’t really a vendor that nickel-and-dimed us initially. The issue was that every...
Currently, GE HealthCare is effectively trying to do better. We have regular meetings, and the...
We've had some barriers with the original install and the transition of project managers. There's...
We've had multiple issues, and when we reach out to GE HealthCare, their support is 50/50. There are...
At RSNA, I looked at GE HealthCare's new platform, and with the AI integration that I see, I could...
I would love to see the server being partitioned into an actual single PACS where we don't have a...
For Centricity PACS, GE HealthCare trained my PACS administrator and then a couple of other people...
The training from GE HealthCare was almost nonexistent.
Centricity PACS is outdated. It is not even maintained. Our radiologists want to see systems from...
We have trouble getting equipment from other vendors to work well with Centricity PACS, even if the...
Regarding development and innovation, the only thing I would comment on is that when customers do an...
We have been with GE HealthCare for a long time, and it seems like we have permanent people that we...
Centricity PACS is a very in-depth product and has a million and one ways to do things. From the...
Centricity PACS has not been developed. It has been left stagnant.
Centricity PACS is built on some older platforms, but to be fair, a lot of that will change as we...
Anytime we have an issue with Centricity PACS, there is a lot of back-and-forth with the initial...
Centricity PACS is pretty easy from an admin standpoint. It is very logical. The layout makes sense...
GE HealthCare has tons of people to tell us about the product and tons of people to make it look...
There are definitely pain points, but we have been very successful with the product. Having...
The biggest issue is probably that we currently don't have the reading integrated for radiology. If...
I know there are a lot of things that need to be tweaked with Centricity PACS. We are getting a...
If I had the choice, I would not go with Centricity PACS again. I would probably pick Synapse...
It would be helpful to be able to delete exams. I don’t know if that is a workflow issue on our...
I like how there are different ways of doing things in Centricity PACS. If one method doesn’t work,...
Centricity PACS has been very stable, so that is good. For the most part, we haven't had any...
There is a bill for any little add-ons. It is a new item that the vendor charges for.
The support team has been a lot better lately, but typically, GE HealthCare's response to requests...
PACS admins need training on all of the tools Centricity PACS has available and on how they can...
Commentary Summary
Comment Type Breakout