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Centricity PACS Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Product

The system architecture for high availability was groundbreaking when Centricity PACS first came...

Jul 2024
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Manager

Relationship

The support is getting worse. It is all outsourced to a third party, and we used to be able to call...

Jul 2024
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Manager

Loyalty, Product

To improve the product, the vendor would have to redesign it, but it would be nice to get away from...

Jul 2024
||
(0)
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Director

Operations

We argued about multiple things during the installation. It took a long time just to become a...

Jul 2024
||
(0)
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Director

Operations

The training was pretty good. We had on-site trainers. GE HealthCare also sent an additional trainer...

Jul 2024
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(0)
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Director

Culture

When we did our installation, we were promised an AI product that we did not receive. GE HealthCare...

Jul 2024
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Director

Value

One outcome that Centricity PACS' gave us was that it allowed our providers to see their patients...

Jul 2024
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(0)
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Director

Loyalty, Relationship

My colleagues in the IT imaging area have not been super happy with the experience of the server's...

Jul 2024
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(0)
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Director

Loyalty

We have several different PACS, and we are looking to integrate all of them into one. The version of...

Jul 2024
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(0)
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Director

Loyalty

We might not be on the latest version of GE HealthCare's system because there was an upgrade cost,...

Jul 2024
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(0)
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Manager

Relationship

GE HealthCare has anticipated my needs and has stood up to the occasion.

Jun 2024
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(0)
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Manager

Relationship

The strength of Centricity PACS is GE HealthCare’s willingness to let the customer have that...

Jun 2024
||
(0)
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Manager

Operations

GE HealthCare will not necessarily offer training classes for Centricity PACS. We cannot get GE...

Jun 2024
||
(0)
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VP/Other Executive

Operations, Product

There were many issues that we pointed out before we switched over. Before we went live with...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

From what the IT team tells me, GE HealthCare’s support has been atrocious in the past and has...

Jun 2024
||
(0)
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VP/Other Executive

Value

There are extra charges with GE HealthCare, and we say no to the extra charges. Realistically, I...

Jun 2024
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(0)
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VP/Other Executive

Value

In the past few years, a lot of the products and features have been a little lackluster, and I feel...

Jun 2024
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CIO

Loyalty, Product

With the software upgrades, it is interesting because GE HealthCare is not keeping up with the...

Jun 2024
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CIO

Relationship

We have a problem getting to the right resource with GE HealthCare’s support. That is a problem for...

Jun 2024
||
(0)
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CIO

Loyalty, Product

We could categorize Centricity PACS as a data analytics solution, but the reporting capabilities are...

Jun 2024
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(0)
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CIO

Product

When working with multiple products, we must do multiple upgrades, and we are now doing an upgrade...

Jun 2024
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(0)
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CIO

Product

The system's technical complexity is pretty bad. It takes a minute or two to bring up a study, and...

Jun 2024
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(0)
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Director

Product

Our radiologists see other capabilities in the more advanced products that they don't have that they...

Jun 2024
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(0)
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Director

Loyalty, Product

Centricity PACS has served its purpose. I don't know that I would buy it as a modern PACS today. The...

Jun 2024
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Director

Loyalty, Operations, Product

Once we got the environment stabilized, Centricity PACS ran pretty much like a rock. In the way the...

Jun 2024
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Director

Culture, Value

I have not found GE HealthCare to be nickel-and-diming us. However, their licensing is poor, and...

Jun 2024
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Director

Loyalty, Relationship

Support has been pretty good. Executive involvement from GE HealthCare has been very good. They...

Jun 2024
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Manager

Loyalty, Product

We have to have everything in compatibility mode with Centricity PACS. That can cause a few...

Jun 2024
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Manager

Loyalty, Product

GE HealthCare offers some things that we are going to leverage, like cloud solutions and AI apps,...

Feb 2024
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(0)
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Manager

Operations

GE HealthCare does a really good job with training. They do a combination of in-person and virtual...

Feb 2024
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(0)
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Manager

Product

Centricity PACS talks with our EMR and other solutions really well.

Feb 2024
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(0)
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Manager

Product, Value

The way in which our worklist refreshes in Centricity PACS drives me insane, so the refresh feature...

Feb 2024
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(0)
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Manager

Relationship

GE HealthCare doesn’t have the resources for their support to be staffed well, and that comes from...

Feb 2024
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(0)
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Manager

Relationship

GE HealthCare does remote monitoring for some of our critical systems, so they work on things before...

Feb 2024
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Manager

Relationship

GE HealthCare has some really good ideas for how to improve their support, so they are doing what it...

Feb 2024
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(0)
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Manager

Relationship

When we first started working with GE HealthCare years ago, their service was good, and we had good...

Jan 2024
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(0)
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Manager

Operations, Product

GE HealthCare's software is terrible. From an admin perspective, the system is outdated. We have to...

Jan 2024
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(0)
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Manager

Relationship, Product

The vendor lacks applications on the mammo side, which is pretty critical. The people in that area...

Jan 2024
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(0)
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Manager

Loyalty, Relationship, Product

One critical thing the vendor needs to focus on is updating their software engine on the back end....

Jan 2024
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(0)
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Manager

Relationship, Product

With GE HealthCare's product, if an attending goes into a workstation and logs in to it for the...

Jan 2024
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(0)
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Manager

Product

GE HealthCare's product doesn't live up to our expectations or even just the bare minimum...

Jan 2024
||
(0)
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Manager

Loyalty, Product

The product's integration is fine. It meets our needs. We took the integration because it was a...

Jan 2024
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(0)
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Manager

Operations

When our users got training on the last app we got from GE HealthCare, some users did really well,...

Jan 2024
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(0)
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Manager

Loyalty, Value

When we were at RSNA, GE HealthCare's stuff looked really disappointing and completely unimpressive....

Jan 2024
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(0)
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Manager

Relationship

Centricity PACS is great. I have run into issues with the vendor's service though. When I open a...

Dec 2023
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(0)
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Manager

Relationship

When I open a ticket with the vendor, I get an email that says that a case has been opened. However,...

Dec 2023
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(0)
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Manager

Product

The system is easy to use, and its uptime is almost 100% unless we take it down for upgrades. The...

Dec 2023
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(0)
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Manager

Relationship

Everything seems to be going well with the vendor except for their responsiveness to tickets.

Dec 2023
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(0)
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Manager

Value

If we buy new systems or have an issue with our workstations, GE HealthCare will charge us to have...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Our GE HealthCare account representative is awesome. If I have issues or tickets that have been...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We had an upgrade with GE HealthCare’s support, and the upgrade ended up taking a lot longer to do...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Value

We never get contact with the vendor's executives, but GE HealthCare shines when it comes to...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty

Centricity PACS is wearing out. It needs to go away. We get a lot of complaints on its performance....

Dec 2023
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(0)
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Director

Relationship

We have no visibility into the platform. If anything happened to the platform, we could do nothing....

Dec 2023
||
(0)
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Director

Relationship

Some of the vendor’s support systems supposedly monitor the health of our system. That monitoring is...

Dec 2023
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(0)
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Director

Product

The only thing Centricity PACS does okay is basic PACS functions. In that sense, the system is...

Dec 2023
||
(0)
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Director

Relationship

GE HealthCare assigned us an account manager, and that person is actually making a difference...

Dec 2023
||
(0)
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Director

Operations

With GE HealthCare's training, the thing we lack most is training for radiologists. Part of that is...

Dec 2023
||
(0)
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Director

Loyalty, Product

Centricity PACS doesn't offer pretty much any integration. There is nothing the vendor can do. They...

Dec 2023
||
(0)
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Director

Relationship, Product

GE HealthCare’s platform has been having a serious issue that the vendor has notified us about. That...

Dec 2023
||
(0)
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Director

Product

Centricity PACS is pretty much terrible. The solution is obsolete. It barely does the minimum that...

Dec 2023
||
(0)
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Director

Loyalty, Product

Centricity PACS' architecture is pretty old, and it is high time that the vendor did something about...

Dec 2023
||
(0)
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Director

Product

GE HealthCare needs to improve the integration components of their PACS and their viewer when it...

Dec 2023
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(0)
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Director

Operations

We cannot train a radiologist without the vendor's help because the system is so complex. We can...

Dec 2023
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(0)
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Manager

Loyalty, Product

The system is stable, and it isn't that bad. If everything works the way the vendor says it will,...

Oct 2023
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(0)
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Manager

Loyalty, Relationship

The vendor's support team could be more proactive. We shouldn't have to call the vendor whenever we...

Oct 2023
||
(0)
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Manager

Value

I wouldn't buy the system again because of all the issues it has had. I would go with a different...

Oct 2023
||
(0)
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Manager

Loyalty, Product

We did an upgrade for the system and the vendor's universal viewer, but that upgrade failed. Now,...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

One big negative that we have experienced with Centricity PACS is the vendor's reliance on...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

We have noticed a decrease in the quality of GE HealthCare's customer support department. For...

Oct 2023
||
(0)
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Manager

Relationship

There has definitely been a big effort from GE HealthCare to be much more customer focused in all of...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Product

We have inherited a number of systems that we intend to sunset. Centricity PACS is linked to some...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

GE HealthCare has some really good products. In some spaces, we have a pretty good connection with...

Sep 2023
||
(0)
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Director

Loyalty

I don’t think GE is part of our long-term plans. Each facility in our network has a different PACS,...

Sep 2023
||
(0)
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Director

Loyalty, Product

The people at GE have done well by me. We had a lot of challenges with the product in the beginning...

Sep 2023
||
(0)
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Director

Operations

We needed to upgrade Centricity PACS to be compliant with our EMR. On the GE side, the project was...

Sep 2023
||
(0)
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Director

Product, Value

Centricity PACS gets better every year. It is expensive, but it does what it needs to do. There are...

Sep 2023
||
(0)
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Director

Loyalty, Relationship

I have been a fan of GE on the imaging equipment and PACS sides. For GE, the people make the...

Sep 2023
||
(0)
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Manager

Product

The robustness and the redundancy built into Centricity PACS are phenomenal. Centricity PACS is a...

Aug 2023
||
(0)
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Manager

Relationship, Value

I would like GE to provide us with information when it is requested because their proactivity has...

Aug 2023
||
(0)
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Manager

Relationship

GE’s executive involvement has gotten minimally better, and there are no problems with phone or web...

Aug 2023
||
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