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User Commentary
Relationship, Product
GE HealthCare is very proactive. I also like the stability of Centricity PACS. We do not have a lot...
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Product
Centricity PACS is an old application. It requires Java and an old browser. It is just an antiquated...
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Value
I don't see a huge investment in Centricity PACS from the vendor. GE HealthCare talks a good game,...
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Loyalty
We will probably leave Centricity PACS and start using one of our partner's PACS. That partner uses...
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Culture, Value
We have a maintenance agreement with GE HealthCare. Every time we want a service pack upgrade, there...
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Loyalty, Relationship
We are transitioning from Centricity PACS to another vendor's system department by department. We...
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Relationship, Operations, Value
It has taken us a few years to try to get the servers and everything set up and to get to a point...
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Relationship
GE HealthCare’s support people are very quick and responsive to our needs. They are very kind to...
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Loyalty, Relationship
When Centricity PACS is working, it is a great application. Centricity PACS has all the potential we...
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Loyalty, Product
I would tell others looking at Centricity PACS not to be afraid to look at other products. Our...
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Relationship, Product
We have been struggling so much with upgrades for Centricity PACS. I think GE HealthCare will work...
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Product
A big wish-list item for Centricity PACS would be a better data-mining capability. GE HealthCare...
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Relationship, Product
Centricity PACS is not meeting our needs because it is not stable. GE HealthCare should be able to...
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Loyalty, Operations, Product
We wouldn't buy Centricity PACS again because we have had nothing but problems with our servers ever...
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Relationship, Operations, Product
We had smart-reading protocols in Centricity PACS that we were all very excited about. They worked...
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Relationship
GE HealthCare's support has gone down recently. Since they outsourced, the support has not been...
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Culture, Value
We feel nickel-and-dimed, especially with our growth. PACS licensing is expensive, and GE...
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Loyalty
We are opening up an RFP soon. Our satisfaction with GE HealthCare has been trending downward, and...
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Loyalty
I am unsure whether Centricity PACS is part of our long-term plans. We are exploring other options...
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Relationship
GE HealthCare is responsive. If we have an issue, they will certainly try to address it. Their...
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Relationship
An improvement for Centricity PACS would be the option for the customer to have a little more...
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Relationship
GE HealthCare doesn't get a good rating on their proactive service for me. They do a lot of...
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Operations, Product
The upgrade paths with GE HealthCare are a little confusing. We jumped a few versions, and certain...
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Loyalty
Centricity PACS has been a very stable system for us with what we have used, but GE HealthCare is...
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Relationship, Product
We have had a few instances of downtime where Centricity PACS has been affected, and it has taken...
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Operations
The training for Centricity PACS is all self-paced learning via Centricity University, so we can go...
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Value
GE HealthCare charges for everything. Any add-on to the PACS is an extra cost, and the worst thing...
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Loyalty
I am hopeful I will be more satisfied in the future because GE HealthCare's newer version is moving...
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Relationship
Our account representative is awesome. That person usually makes things happen whenever I tap them...
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Relationship
I will call in a ticket for a high-priority ticket, and the vendor's support is supposed to have a...
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Loyalty
I am hoping that the report templates will be more accommodating and flexible in the future.
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Loyalty, Operations
We don't really have any ongoing training for Centricity PACS. GE HealthCare is not developing the...
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Relationship
Our relationship with GE HealthCare is pretty good. They are open to communication, and they are...
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Product
Centricity PACS has always been reliable and functional for us. Centricity PACS is very user...
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Relationship
My experiences with GE HealthCare have definitely improved. The vendor has been invested, and they...
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Product, Value
There are probably other PACS that can do things better than Centricity PACS, but we can't afford those....
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Product
Centricity PACS has been very stable. That is good, and our physicians are happy with the system's functionality....
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Loyalty, Product
Centricity PACS uses very old technology. It hasn't changed in a long time. There are some odd...
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Product
Centricity PACS is not hard to use, but there are a lot of basic features that are not working. We...
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Loyalty
We are in the process of doing an upgrade, and we can't go forward with it because it has bugs....
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Value
GE HealthCare does avoid charging for everything. If there is a service package for a fix, there is...
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Product
The vendor actually removed some features and configurations that we had in Centricity PACS for many...
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Product
Centricity PACS is unfortunately a very basic platform, but it just works, and it never has issues....
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Loyalty, Product
Centricity PACS looks the same as it did when it came out in 2001. The vendor hasn't really done...
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Product
The system architecture for high availability was groundbreaking when Centricity PACS first came...
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Relationship
The support is getting worse. It is all outsourced to a third party, and we used to be able to call...
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Loyalty, Product
To improve the product, the vendor would have to redesign it, but it would be nice to get away from...
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Value
One outcome that Centricity PACS' gave us was that it allowed our providers to see their patients...
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Loyalty, Relationship
My colleagues in the IT imaging area have not been super happy with the experience of the server's...
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Loyalty
We have several different PACS, and we are looking to integrate all of them into one. The version of...
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Loyalty
We might not be on the latest version of GE HealthCare's system because there was an upgrade cost,...
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