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Centricity PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Commentary Summary

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VP/Other Executive

Relationship

GE HealthCare's support has gone down recently. Since they outsourced, the support has not been...

Mar 2025
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VP/Other Executive

Culture, Value

We feel nickel-and-dimed, especially with our growth. PACS licensing is expensive, and GE...

Mar 2025
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VP/Other Executive

Loyalty

We are opening up an RFP soon. Our satisfaction with GE HealthCare has been trending downward, and...

Mar 2025
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VP/Other Executive

Loyalty

I am unsure whether Centricity PACS is part of our long-term plans. We are exploring other options...

Feb 2025
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VP/Other Executive

Relationship

GE HealthCare is responsive. If we have an issue, they will certainly try to address it. Their...

Feb 2025
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Manager

Relationship

An improvement for Centricity PACS would be the option for the customer to have a little more...

Feb 2025
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Manager

Relationship

GE HealthCare doesn't get a good rating on their proactive service for me. They do a lot of...

Feb 2025
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Manager

Operations, Product

The upgrade paths with GE HealthCare are a little confusing. We jumped a few versions, and certain...

Feb 2025
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Manager

Loyalty

Centricity PACS has been a very stable system for us with what we have used, but GE HealthCare is...

Feb 2025
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Manager

Relationship, Product

We have had a few instances of downtime where Centricity PACS has been affected, and it has taken...

Feb 2025
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Manager

Operations

The training for Centricity PACS is all self-paced learning via Centricity University, so we can go...

Feb 2025
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Manager

Value

GE HealthCare charges for everything. Any add-on to the PACS is an extra cost, and the worst thing...

Feb 2025
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Analyst/Coordinator

Loyalty

I am hopeful I will be more satisfied in the future because GE HealthCare's newer version is moving...

Feb 2025
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(0)
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Analyst/Coordinator

Relationship

Our account representative is awesome. That person usually makes things happen whenever I tap them...

Feb 2025
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Analyst/Coordinator

Relationship

I will call in a ticket for a high-priority ticket, and the vendor's support is supposed to have a...

Feb 2025
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Manager

Loyalty

I am hoping that the report templates will be more accommodating and flexible in the future.

Jan 2025
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Manager

Loyalty, Operations

We don't really have any ongoing training for Centricity PACS. GE HealthCare is not developing the...

Jan 2025
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Manager

Relationship

Our relationship with GE HealthCare is pretty good. They are open to communication, and they are...

Jan 2025
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Manager

Product

Centricity PACS has always been reliable and functional for us. Centricity PACS is very user...

Jan 2025
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Manager

Relationship

My experiences with GE HealthCare have definitely improved. The vendor has been invested, and they...

Jan 2025
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Manager

Product, Value

There are probably other PACS that can do things better than Centricity PACS, but we can't afford those....

Jan 2025
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Manager

Product

Centricity PACS has been very stable. That is good, and our physicians are happy with the system's functionality....

Jan 2025
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Manager

Loyalty, Product

Centricity PACS uses very old technology. It hasn't changed in a long time. There are some odd...

Dec 2024
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Manager

Product

Centricity PACS is not hard to use, but there are a lot of basic features that are not working. We...

Nov 2024
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Manager

Loyalty

We are in the process of doing an upgrade, and we can't go forward with it because it has bugs....

Nov 2024
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(0)
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Analyst/Coordinator

Value

GE HealthCare does avoid charging for everything. If there is a service package for a fix, there is...

Sep 2024
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Analyst/Coordinator

Product

The vendor actually removed some features and configurations that we had in Centricity PACS for many...

Aug 2024
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Analyst/Coordinator

Product

Centricity PACS is unfortunately a very basic platform, but it just works, and it never has issues....

Aug 2024
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Analyst/Coordinator

Loyalty, Product

Centricity PACS looks the same as it did when it came out in 2001. The vendor hasn't really done...

Aug 2024
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Manager

Product

The system architecture for high availability was groundbreaking when Centricity PACS first came...

Jul 2024
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(0)
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Manager

Relationship

The support is getting worse. It is all outsourced to a third party, and we used to be able to call...

Jul 2024
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Manager

Loyalty, Product

To improve the product, the vendor would have to redesign it, but it would be nice to get away from...

Jul 2024
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(0)
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Director

Value

One outcome that Centricity PACS' gave us was that it allowed our providers to see their patients...

Jul 2024
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Director

Loyalty, Relationship

My colleagues in the IT imaging area have not been super happy with the experience of the server's...

Jul 2024
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(0)
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Director

Loyalty

We have several different PACS, and we are looking to integrate all of them into one. The version of...

Jul 2024
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(0)
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Director

Loyalty

We might not be on the latest version of GE HealthCare's system because there was an upgrade cost,...

Jul 2024
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(0)
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Manager

Relationship

GE HealthCare has anticipated my needs and has stood up to the occasion.

Jun 2024
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(0)
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Manager

Relationship

The strength of Centricity PACS is GE HealthCare’s willingness to let the customer have that...

Jun 2024
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(0)
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Manager

Operations

GE HealthCare will not necessarily offer training classes for Centricity PACS. We cannot get GE...

Jun 2024
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(0)
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VP/Other Executive

Operations, Product

There were many issues that we pointed out before we switched over. Before we went live with...

Jun 2024
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(0)
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VP/Other Executive

Relationship

From what the IT team tells me, GE HealthCare’s support has been atrocious in the past and has...

Jun 2024
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(0)
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VP/Other Executive

Value

There are extra charges with GE HealthCare, and we say no to the extra charges. Realistically, I...

Jun 2024
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(0)
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VP/Other Executive

Value

In the past few years, a lot of the products and features have been a little lackluster, and I feel...

Jun 2024
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(0)
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CIO

Loyalty, Product

With the software upgrades, it is interesting because GE HealthCare is not keeping up with the...

Jun 2024
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(0)
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CIO

Relationship

We have a problem getting to the right resource with GE HealthCare’s support. That is a problem for...

Jun 2024
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(0)
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CIO

Loyalty, Product

We could categorize Centricity PACS as a data analytics solution, but the reporting capabilities are...

Jun 2024
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(0)
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CIO

Product

When working with multiple products, we must do multiple upgrades, and we are now doing an upgrade...

Jun 2024
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(0)
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CIO

Product

The system's technical complexity is pretty bad. It takes a minute or two to bring up a study, and...

Jun 2024
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(0)
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Director

Product

Our radiologists see other capabilities in the more advanced products that they don't have that they...

Jun 2024
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(0)
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Director

Loyalty, Product

Centricity PACS has served its purpose. I don't know that I would buy it as a modern PACS today. The...

Jun 2024
||
(0)
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Director

Loyalty, Operations, Product

Once we got the environment stabilized, Centricity PACS ran pretty much like a rock. In the way the...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Value

I have not found GE HealthCare to be nickel-and-diming us. However, their licensing is poor, and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Support has been pretty good. Executive involvement from GE HealthCare has been very good. They...

Jun 2024
||
(0)
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Manager

Loyalty, Product

We have to have everything in compatibility mode with Centricity PACS. That can cause a few...

Jun 2024
||
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Related Reports
Perception
KLAS article icon
Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.
Performance
KLAS article icon
PACS 2022
08 November 22    |   Monique Rasband and Sidney Tate
The US PACS market is poised for change. Several vendors have made or undergone acquisitions, and some vendors have large customer bases still on legacy solutions. Over 30% of the 368 organizations interviewed for this report are at risk of replacing their current vendor, and organizations are looking for vendor partners to advance their enterprise imaging strategies. Further, industry-wide staff shortages have led to support and innovation challenges among PACS vendors. This report examines how these vendors have addressed this shifting market’s challenges and met the needs of customers with large volumes (300,000+ studies per year) and small/midsize volumes (<300,000 studies per year).



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