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Centricity PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty, Product

GE HealthCare offers some things that we are going to leverage, like cloud solutions and AI apps,...

Feb 2024
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Manager

Operations

GE HealthCare does a really good job with training. They do a combination of in-person and virtual...

Feb 2024
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Manager

Product

Centricity PACS talks with our EMR and other solutions really well.

Feb 2024
||
(0)
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Manager

Product, Value

The way in which our worklist refreshes in Centricity PACS drives me insane, so the refresh feature...

Feb 2024
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(0)
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Manager

Relationship

GE HealthCare doesn’t have the resources for their support to be staffed well, and that comes from...

Feb 2024
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Manager

Relationship

GE HealthCare does remote monitoring for some of our critical systems, so they work on things before...

Feb 2024
||
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Manager

Relationship

GE HealthCare has some really good ideas for how to improve their support, so they are doing what it...

Feb 2024
||
(0)
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Director

Loyalty, Product

Centricity PACS is not very user friendly, and out of all our PACS solutions, it has been the most...

Feb 2024
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(0)
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Director

Culture, Relationship

GE HealthCare has been gracious enough to continue to service Centricity PACS for a period of time,...

Feb 2024
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(0)
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Manager

Relationship

When we first started working with GE HealthCare years ago, their service was good, and we had good...

Jan 2024
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(0)
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Manager

Operations, Product

GE HealthCare's software is terrible. From an admin perspective, the system is outdated. We have to...

Jan 2024
||
(0)
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Manager

Relationship, Product

The vendor lacks applications on the mammo side, which is pretty critical. The people in that area...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship, Product

One critical thing the vendor needs to focus on is updating their software engine on the back end....

Jan 2024
||
(0)
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Manager

Relationship, Product

With GE HealthCare's product, if an attending goes into a workstation and logs in to it for the...

Jan 2024
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Manager

Product

GE HealthCare's product doesn't live up to our expectations or even just the bare minimum...

Jan 2024
||
(0)
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Manager

Loyalty, Product

The product's integration is fine. It meets our needs. We took the integration because it was a...

Jan 2024
||
(0)
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Manager

Operations

When our users got training on the last app we got from GE HealthCare, some users did really well,...

Jan 2024
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(0)
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Manager

Loyalty, Value

When we were at RSNA, GE HealthCare's stuff looked really disappointing and completely unimpressive....

Jan 2024
||
(0)
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Manager

Relationship

Centricity PACS is great. I have run into issues with the vendor's service though. When I open a...

Dec 2023
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Manager

Relationship

When I open a ticket with the vendor, I get an email that says that a case has been opened. However,...

Dec 2023
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(0)
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Manager

Product

The system is easy to use, and its uptime is almost 100% unless we take it down for upgrades. The...

Dec 2023
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(0)
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Manager

Relationship

Everything seems to be going well with the vendor except for their responsiveness to tickets.

Dec 2023
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(0)
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Manager

Value

If we buy new systems or have an issue with our workstations, GE HealthCare will charge us to have...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

Our GE HealthCare account representative is awesome. If I have issues or tickets that have been...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

We had an upgrade with GE HealthCare’s support, and the upgrade ended up taking a lot longer to do...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Value

We never get contact with the vendor's executives, but GE HealthCare shines when it comes to...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

Centricity PACS is wearing out. It needs to go away. We get a lot of complaints on its performance....

Dec 2023
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(0)
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Director

Relationship

We have no visibility into the platform. If anything happened to the platform, we could do nothing....

Dec 2023
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(0)
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Director

Relationship

Some of the vendor’s support systems supposedly monitor the health of our system. That monitoring is...

Dec 2023
||
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Director

Product

The only thing Centricity PACS does okay is basic PACS functions. In that sense, the system is...

Dec 2023
||
(0)
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Director

Relationship

GE HealthCare assigned us an account manager, and that person is actually making a difference...

Dec 2023
||
(0)
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Director

Operations

With GE HealthCare's training, the thing we lack most is training for radiologists. Part of that is...

Dec 2023
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(0)
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Director

Loyalty, Product

Centricity PACS doesn't offer pretty much any integration. There is nothing the vendor can do. They...

Dec 2023
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(0)
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Director

Relationship, Product

GE HealthCare’s platform has been having a serious issue that the vendor has notified us about. That...

Dec 2023
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Director

Product

Centricity PACS is pretty much terrible. The solution is obsolete. It barely does the minimum that...

Dec 2023
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Director

Loyalty, Product

Centricity PACS' architecture is pretty old, and it is high time that the vendor did something about...

Dec 2023
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(0)
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Director

Product

GE HealthCare needs to improve the integration components of their PACS and their viewer when it...

Dec 2023
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(0)
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Director

Operations

We cannot train a radiologist without the vendor's help because the system is so complex. We can...

Dec 2023
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(0)
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Manager

Loyalty, Product

The system is stable, and it isn't that bad. If everything works the way the vendor says it will,...

Oct 2023
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(0)
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Manager

Loyalty, Relationship

The vendor's support team could be more proactive. We shouldn't have to call the vendor whenever we...

Oct 2023
||
(0)
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Manager

Value

I wouldn't buy the system again because of all the issues it has had. I would go with a different...

Oct 2023
||
(0)
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Manager

Loyalty, Product

We did an upgrade for the system and the vendor's universal viewer, but that upgrade failed. Now,...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

One big negative that we have experienced with Centricity PACS is the vendor's reliance on...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

We have noticed a decrease in the quality of GE HealthCare's customer support department. For...

Oct 2023
||
(0)
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Manager

Relationship

There has definitely been a big effort from GE HealthCare to be much more customer focused in all of...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Product

We have inherited a number of systems that we intend to sunset. Centricity PACS is linked to some...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

GE HealthCare has some really good products. In some spaces, we have a pretty good connection with...

Sep 2023
||
(0)
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Director

Loyalty

I don’t think GE is part of our long-term plans. Each facility in our network has a different PACS,...

Sep 2023
||
(0)
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Director

Loyalty, Product

The people at GE have done well by me. We had a lot of challenges with the product in the beginning...

Sep 2023
||
(0)
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Director

Operations

We needed to upgrade Centricity PACS to be compliant with our EMR. On the GE side, the project was...

Sep 2023
||
(0)
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Director

Product, Value

Centricity PACS gets better every year. It is expensive, but it does what it needs to do. There are...

Sep 2023
||
(0)
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Director

Loyalty, Relationship

I have been a fan of GE on the imaging equipment and PACS sides. For GE, the people make the...

Sep 2023
||
(0)
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Manager

Product

The robustness and the redundancy built into Centricity PACS are phenomenal. Centricity PACS is a...

Aug 2023
||
(0)
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Manager

Relationship, Value

I would like GE to provide us with information when it is requested because their proactivity has...

Aug 2023
||
(0)
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Manager

Relationship

GE’s executive involvement has gotten minimally better, and there are no problems with phone or web...

Aug 2023
||
(0)
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Manager

Loyalty, Value

I am not sure whether I would buy Centricity PACS again. Part of my organization's road map for the...

Jul 2023
||
(0)
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Director

Relationship

The support from GE is good. If we use phone support, it is perfect. We get good people on the...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Value

The nickel-and-diming from GE is one of my biggest frustrations. We went through an upgrade and were...

Jul 2023
||
(0)
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Director

Relationship

We usually choose not to use web support because of the time it takes. I would give the vendor's web...

Jul 2023
||
(0)
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Director

Relationship, Operations

We recently had an upgrade, and although we have gotten back on track, the update was not as smooth...

Jul 2023
||
(0)
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Director

Culture

The invoicing from GE is confusing and unclear. It has caused a lot of problems and wasted a lot of...

Jul 2023
||
(0)
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Director

Relationship

We have a good relationship with GE and can escalate things to the leadership team if we need to. I...

Jul 2023
||
(0)
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Director

Product

We have had some difficulty with interoperability with our EMR, and that difficulty is more on the...

Jul 2023
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(0)
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Director

Product

There are certain things that we wish Centricity PACS did that it doesn't seem to do in comparison...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

GE HealthCare's professional services are an example of the way they nickel-and-dime. The vendor's...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product

When we have issues with the software, it can take a while to have things fixed. I am trying to...

Jul 2023
||
(0)
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Director

Operations

I don't know that I have ever gotten much training from GE, but the product is not difficult to use.

Jul 2023
||
(0)
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Manager

Operations, Product

Centricity PACS comes with a lot of bells and whistles out of the box, so it has a lot of different...

May 2023
||
(0)
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Manager

Relationship, Product

GE HealthCare's strength is the big picture. That means that their vision for an enterprise imaging...

May 2023
||
(0)
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Manager

Product

We have the vendor's zero-footprint viewer. That has been nice in terms of implementing...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Loyalty, Relationship

GE HealthCare is starting to keep their promises. They are getting better. When we first decided to...

May 2023
||
(0)
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Manager

Value

Out of the box, GE HealthCare tries to charge for every little thing. It is getting to where things...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Product

One of the system's weaknesses is how customizable it is for radiologists. The system's hanging...

May 2023
||
(0)
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Manager

Product

One really hard thing about the system from an administrative standpoint is that there are too many...

May 2023
||
(0)
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Manager

Value

GE HealthCare as a whole is pricing themselves out of where the marketplace is going to be in a few...

May 2023
||
(0)
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Manager

Relationship, Product

We rarely have an issue with Centricity PACS; however, the GE HealthCare structure for Centricity...

May 2023
||
(0)
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Manager

Relationship

GE HealthCare’s support is tricky. The vendor has made strides, but their level-one support people...

May 2023
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Operations

The conversion to Centricity PACS was challenging because we were retraining technical employees in...

May 2023
||
(0)
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CEO/President

Relationship

The support from GE HealthCare is often great, but there have been a couple of really painful...

May 2023
||
(0)
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CEO/President

Product

Some key images our radiologists produce in their workflow have been inconsistent and difficult for...

May 2023
||
(0)
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CEO/President

Relationship

We may have to communicate and escalate some things within GE HealthCare's support team, but there...

May 2023
||
(0)
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