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Centricity PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
KLAS Global VP of Imaging & Oncology - Monique Rasband
 

Commentary Summary

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User Commentary

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Manager

Relationship

We have been with GE HealthCare for a long time, and it seems like we have permanent people that we...

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Feb 2026

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Manager

Operations, Product

Centricity PACS is a very in-depth product and has a million and one ways to do things. From the...

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Feb 2026

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Manager

Loyalty, Product

Centricity PACS is built on some older platforms, but to be fair, a lot of that will change as we...

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Jan 2026

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Manager

Relationship

Anytime we have an issue with Centricity PACS, there is a lot of back-and-forth with the initial...

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Jan 2026

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Manager

Product

Centricity PACS is pretty easy from an admin standpoint. It is very logical. The layout makes sense...

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Jan 2026

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Manager

Relationship, Operations

GE HealthCare has tons of people to tell us about the product and tons of people to make it look...

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Dec 2025

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Manager

Product

There are definitely pain points, but we have been very successful with the product. Having...

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Dec 2025

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Manager

Product

The biggest issue is probably that we currently don't have the reading integrated for radiology. If...

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Dec 2025

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Manager

Product

I know there are a lot of things that need to be tweaked with Centricity PACS. We are getting a...

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Nov 2025

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Manager

Loyalty, Product, Value

If I had the choice, I would not go with Centricity PACS again. I would probably pick Synapse...

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Nov 2025

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Manager

Product

It would be helpful to be able to delete exams. I don’t know if that is a workflow issue on our...

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Nov 2025

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Manager

Product

I like how there are different ways of doing things in Centricity PACS. If one method doesn’t work,...

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Nov 2025

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Manager

Product

Centricity PACS has been very stable, so that is good. For the most part, we haven't had any...

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Oct 2025

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Manager

Culture, Value

There is a bill for any little add-ons. It is a new item that the vendor charges for.

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Oct 2025

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Manager

Relationship

The support team has been a lot better lately, but typically, GE HealthCare's response to requests...

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Oct 2025

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Manager

Operations

PACS admins need training on all of the tools Centricity PACS has available and on how they can...

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Oct 2025

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Manager

Loyalty, Relationship

I think GE HealthCare is open to improvement. They know about the issues we have, and they are very...

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Oct 2025

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Manager

Operations

Overall, I think the PACS is very user-friendly. We did get extensive training with the solution....

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Oct 2025

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Manager

Product

We struggle with templates. We want a little more customization than what we currently have. Also, I...

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Oct 2025

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Manager

Relationship, Product

I like GE HealthCare's AI approach. They are trying to do things with an AI orchestrator where...

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Oct 2025

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Manager

Relationship

If I put in a ticket with GE HealthCare customer support and say that it is an emergency, I won’t...

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Sep 2025

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Manager

Relationship, Operations, Product

It is very hard to implement things for Centricity PACS. There are difficult back doorways to fix...

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Sep 2025

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Manager

Operations

GE HealthCare charges for every upgrade and enhancement. We can't even get training without paying...

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Sep 2025

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Manager

Product

Centricity PACS works. It doesn't have any new enhancements or anything new, but it works. It...

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Sep 2025

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Manager

Relationship

We have actually been pretty unhappy with GE HealthCare recently. Over the last couple of years,...

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Sep 2025

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Analyst/Coordinator

Operations

As a vendor, there are times when GE HealthCare could do a better job of setting their customers up...

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Sep 2025

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Analyst/Coordinator

Relationship, Operations, Product

GE HealthCare's support is great. Our ability to implement products typically works pretty well, and...

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Sep 2025

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Analyst/Coordinator

Culture, Loyalty, Relationship

Thankfully, we have our customer success manager and another GE HealthCare representative on our...

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Sep 2025

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Manager

Loyalty, Relationship

As a vendor, GE HealthCare is subpar. We are seeing issues and problems, and we are still working...

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Aug 2025

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Director

Product, Value

If I had to pick one thing I like about Centricity PACS, it would be that my radiologists are not...

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Jul 2025

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Director

Product

The one thing I like is that I have now purchased a platform that I can use to remove years of data...

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Jul 2025

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Director

Product

There are things that I would like to see in Centricity PACS. If I want to look at three months of...

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Jul 2025

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Director

Culture, Relationship, Product

I wouldn't buy Centricity PACS again because of the vendor's support and the promises they made...

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Jul 2025

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Director

Loyalty, Relationship

GE HealthCare needs to follow through on what we have purchased and what is on my contract. It has...

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Jul 2025

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Director

Product

Once we get into Centricity PACS, it is okay. However, when we click the link from our EHR, it gives...

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Jul 2025

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Director

Relationship, Product

We haven't really gotten much new technology from GE HealthCare in a long time. Honestly, I have...

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Jul 2025

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Director

Relationship

GE HealthCare does not keep all their promises, and that has to do with the level of support. GE...

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Jul 2025

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Director

Product

Once we get into Centricity PACS, it is pretty easy to use. It does the job of laying out all the...

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Jul 2025

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Director

Loyalty, Relationship

From a clinical point of view, there really weren't any major problems with Centricity PACS. We did...

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Jul 2025

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Manager

Loyalty

We will probably leave Centricity PACS and start using one of our partner's PACS. That partner uses...

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May 2025

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Manager

Culture, Value

We have a maintenance agreement with GE HealthCare. Every time we want a service pack upgrade, there...

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May 2025

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