End-User Experience Monitoring & Troubleshooting Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Loyalty, Product, Value
End-User Experience Monitoring & Troubleshooting has been a game changer. The solution is probably...
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Product
The tool's highlight is that we can see a historical session from somebody retroactively. If a...
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Relationship, Operations
Goliath Technologies is pretty proactive. There are webinars that come out where they talk through...
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Product, Value
We have been able to fix some problems by using the tool and truly see results. It does what we need...
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Operations, Product
We only use End-User Experience Monitoring & Troubleshooting for Citrix's software, and the issue...
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Culture, Value
Goliath Technologies has been able to get us additional licenses when we have been working with...
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Operations, Product
Knowing the reports I have had to create, I would rate the ease of use a little lower because there...
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Product
Goliath Technologies is doing a good job with the reporting, but there is certainly a lot of room...
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Value
Since the initial engagement, Goliath Technologies has pretty much been on par with our old vendor...
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Product
I would recommend End-User Experience Monitoring & Troubleshooting depending on what someone is...
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Relationship
Goliath Technologies is very amenable to all the inputs that we have, and that is definitely a plus...
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Relationship
Goliath Technologies is doing a very good job of having the tools easily trainable and very easy to...
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Relationship, Product
We have asked Goliath Technologies about some cloud integration with the Chrome OS devices, and that...
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Loyalty, Relationship, Product
For years, we have been trying to find a vendor who would assist us with performance monitoring from...
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Product
End-User Experience Monitoring & Troubleshooting is a great product. The strength is that it...
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Relationship, Operations
Goliath Technologies offers a guided installation process with strong support from their engineering...
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Product
The configuration can be complex due to the breadth of features, requiring time and technical...
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Value
We feel that the product offers strong value, especially compared to competitors with limited Citrix...
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Product
Goliath Technologies' software integrates well with many products, including our EHR and Citrix...
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Relationship, Product
There haven't been a lot of changes made to the solution recently. Goliath Technologies has been...
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Product
We use Goliath Technologies a lot, specifically to monitor who is logging in to what. The product...
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Value
Sometimes Goliath Technologies does charge for little things. One of the vendor's newest features is...
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Relationship, Product
I do all the updates for the solution, but there is usually no support with that. I just run the...
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Relationship, Operations
Goliath Technologies does a monthly public call just for their product, and they cover a lot of...
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Product
The solution keeps a history of when users are logged in and what performance was like. We can see...
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Product
The solution generally works all right. There are little things that we had to get used to. For...
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Relationship
I have always had good luck with Goliath Technologies' support people. They seem like they can get...
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Relationship, Product
If someone came to me asking about the solution, I would tell them that they should probably go look...
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Product, Value
The solution is a wonderful product that has helped identify and aid in troubleshooting.
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Product
I wish Goliath Technologies would look into creating the ability to predict and produce corrective...
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Relationship, Product
Goliath Technologies has come up with some new stuff that is really great. They are always improving...
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Product
I would score the functionality meeting all our needs today slightly below the top of the scale...
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Product
I recommend End-User Experience Monitoring & Troubleshooting on a daily basis. I love the product....
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Relationship
What we see is what we get in terms of charges. Goliath Technologies is very good about that....
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