Intergy EHR Commentary
Filtered view: (11-75 Physicians)(Independent)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
Intergy EHR is user friendly. I like its layout. Some EHR systems are a little busy, but Intergy EHR...
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Relationship, Product
It would be nice if Greenway Health could look at partnering with other e-scribing platforms given...
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Relationship
My biggest complaint would be that when we started, Greenway Health was great. Then, they started to...
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Product, Value
I am having trouble identifying a clear benefit to using multiple solutions from Greenway Health....
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Product
Intergy EHR feels like an outdated system that isn't user friendly. Intergy EHR seems to have been...
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Operations, Product
Most of the time, Greenway Health's upgrades go smoothly without any noticeable issues. However,...
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Product
We use third-party vendors for certain functions because Intergy EHR doesn't work well in some...
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Product, Value
The main benefit of using multiple solutions from Greenway Health is that everything is under one...
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Product
We use third-party solutions because Greenway Health doesn't offer everything that we need, like...
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Loyalty, Product
We have been using Intergy EHR for so long that it is simply what we know and rely on. Greenway...
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Product
We are finding that we have to use third-party vendors for certain things. However, something good...
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Culture, Relationship, Value
Greenway Health is very willing to talk to us about integrations; they are just very expensive.
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Value
I don’t think we ever get charged for anything extra unless it is a major report. For example, we...
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Relationship, Product
We have had huge problems with Greenway Health regarding confidentiality. When the 21st Century...
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Product
We do get promised a lot, but things sometimes don't ever actually happen. When we started with...
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Relationship
I would not buy the product again. The biggest reason is the vendor's support. Greenway Health’s...
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Relationship, Value
If we spend the money to go to one of the vendor's conferences, we can get in front of the...
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Product
Regarding Intergy EHR’s functionality, one of the biggest issues is screen resolution. If we move...
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Relationship, Product
Greenway Health could improve care coordination. Everything is very siloed.
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Value
With Intergy EHR, we haven't been able to look at the patient portal experience because that is paid...
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Product
With Intergy EHR, it is not easy to have external things imported, like labs or images. At least for...
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Product
In terms of heuristics, providers have to go to many different places to accomplish certain tasks in...
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Product
Intergy EHR’s note documentation is very clunky. With the free text, we have to click through many...
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Product
We have run into issues with dictation with Intergy EHR. None of the software seems to work well...
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Culture
Contact with Greenway Health’s support is very difficult for anything beyond the straightforward. We...
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Operations, Product
From what I understand, upgrades for Intergy EHR happen once a year. I had one scheduled, but...
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Product, Value
The tangible benefit our organization has realized by using multiple solutions from our core EHR...
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Relationship, Product, Value
With Intergy EHR, we have to do grants by hand. Greenway Health said they were going to fix that...
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Operations
Intergy EHR is not surface level. It takes a bit more knowledge to go right into the system, so I...
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Relationship
Greenway Health is trying to make changes. They never actually follow through on their promises, and...
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Culture, Relationship
When I called the vendor's support team, the representative I got said they didn't know what I was...
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Product
The vendor doesn't have a built-in vaccine inventory system or medication inventory system.
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Product
It is easy enough to create a note once we know how to do it. However, the vendor continuously...
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Product
The vendor's health reminders are continuously broken. The ability to send and receive records...
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Operations
The vendor had somebody on-site who bounced around from position to position during the go-live....
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Product
If we want to link to any of the surrounding health systems, we have to be prepared to develop an...
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Culture, Loyalty, Relationship
The biggest promise that Greenway Health made was that they would eventually go to a completely new...
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Product, Value
The tangible benefits of using multiple Greenway Health solutions are that we have continuity...
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Relationship
We get updates from the vendor, and the vendor identifies problems. My new service representative is...
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Product
One of our offices uses Intergy EHR, and another office uses a different solution. I think the...
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Product
With Intergy EHR, if we ever get confused, we can push a help button. The solution is kind of like...
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Product
The EHR has been consistent and easy to use, and we have had a good experience with it.
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Loyalty, Product
We are doing robotic process automation now and getting ready to add some machine learning with a...
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Product
We haven't seen any improvements to the system's basic functionality or to its necessary key items,...
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Loyalty, Relationship
We are leaving the system because we are lacking multiple solutions that we need. If users can't...
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Product
We use a third-party population health tool to really help us with our health maintenance components...
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Culture, Relationship
There is a lack of interaction with human beings at Greenway Health, and we feel like Greenway...
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Loyalty, Product
We have kind of outgrown the solution. It has gotten to the point where it is missing a lot of...
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Operations
Greenway Health's implementations haven't had a lot of bugs, but the vendor lacks communication when...
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Operations
We have access to ongoing training through the vendor's online training sections, but those...
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Relationship
We are currently on the cloud-based version of the system. With that, there have been a lot of...
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Relationship
There are some headaches that IT people have to go through to get Intergy EHR to work correctly, and...
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Relationship
Greenway Health was a little sluggish on some changes that we were looking at. There was something...
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Operations
Greenway Health has an implementation of Citrix Receiver that they have to live with, and they are...
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Relationship
Greenway Health's customer support people get back to us on everything within a reasonable amount of...
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Operations
Greenway Health recently upgraded their training videos. Before they were just horribly outdated....
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Product
For a long time, Greenway Health closed down people being able to integrate products with Intergy...
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Product
Greenway Health could make Intergy EHR more customizable. A lot of patient engagement tools in...
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Culture, Relationship
Greenway Health’s leadership team has just absolutely destroyed the company. We can't even get...
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Relationship
We would like to have better customer support from Greenway Health. I don't mean product support but...
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Product
The longstanding workflows that we have built into the Intergy EHR software work well. We have had...
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