Intergy EHR Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Intergy EHR is user friendly. I like its layout. Some EHR systems are a little busy, but Intergy EHR...
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Relationship, Product
It would be nice if Greenway Health could look at partnering with other e-scribing platforms given...
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Relationship
My biggest complaint would be that when we started, Greenway Health was great. Then, they started to...
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Product, Value
I am having trouble identifying a clear benefit to using multiple solutions from Greenway Health....
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Product
Intergy EHR feels like an outdated system that isn't user friendly. Intergy EHR seems to have been...
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Operations, Product
Most of the time, Greenway Health's upgrades go smoothly without any noticeable issues. However,...
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Product
We use third-party vendors for certain functions because Intergy EHR doesn't work well in some...
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Product, Value
The main benefit of using multiple solutions from Greenway Health is that everything is under one...
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Product
We use third-party solutions because Greenway Health doesn't offer everything that we need, like...
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Loyalty, Product
We have been using Intergy EHR for so long that it is simply what we know and rely on. Greenway...
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Product
We are finding that we have to use third-party vendors for certain things. However, something good...
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Culture, Relationship, Value
Greenway Health is very willing to talk to us about integrations; they are just very expensive.
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Value
I don’t think we ever get charged for anything extra unless it is a major report. For example, we...
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Relationship, Product
We have had huge problems with Greenway Health regarding confidentiality. When the 21st Century...
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Product
We do get promised a lot, but things sometimes don't ever actually happen. When we started with...
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Relationship
I would not buy the product again. The biggest reason is the vendor's support. Greenway Health’s...
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Relationship, Value
If we spend the money to go to one of the vendor's conferences, we can get in front of the...
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Product
Regarding Intergy EHR’s functionality, one of the biggest issues is screen resolution. If we move...
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Relationship, Product
Greenway Health could improve care coordination. Everything is very siloed.
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Value
With Intergy EHR, we haven't been able to look at the patient portal experience because that is paid...
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Product
With Intergy EHR, it is not easy to have external things imported, like labs or images. At least for...
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Product
In terms of heuristics, providers have to go to many different places to accomplish certain tasks in...
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Product
Intergy EHR’s note documentation is very clunky. With the free text, we have to click through many...
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Product
We have run into issues with dictation with Intergy EHR. None of the software seems to work well...
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Culture
Contact with Greenway Health’s support is very difficult for anything beyond the straightforward. We...
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Operations, Product
From what I understand, upgrades for Intergy EHR happen once a year. I had one scheduled, but...
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Relationship, Operations
My team was out for a couple of weeks, and someone on the Greenway Health team took it upon themself...
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Relationship
Greenway Health’s turnover rate is high. We had one individual who was here for a while, but then...
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Culture, Value
Intergy EHR is fine. We don't use it to its full extent because of the type of facility we are....
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Loyalty, Value
If Intergy EHR stays at the current price, I probably won't ever leave because it gives me what I...
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Product
I have had some issues with the practice analytics in Intergy EHR. They are minor issues. I will use...
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Value
We have been able to take some stuff off because Greenway Health was charging us for stuff we...
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Operations, Product
I like Intergy EHR. I like the customization of the chart and the ability to convert it into a...
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Product
We have not been able to get Intergy EHR to integrate with our state's immunization registry. That...
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Loyalty
I haven't had Greenway Health make a promise to me and not keep it. However, if Greenway Health...
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Loyalty, Relationship
We are considering leaving Intergy EHR because over the years, Greenway Health has gone downhill in...
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Product, Value
When we originally started out, we did not have Intergy EHR. Previously, we had a far superior...
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Product, Value
The tangible benefit our organization has realized by using multiple solutions from our core EHR...
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Relationship, Product, Value
With Intergy EHR, we have to do grants by hand. Greenway Health said they were going to fix that...
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Operations
Intergy EHR is not surface level. It takes a bit more knowledge to go right into the system, so I...
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Relationship
Greenway Health is trying to make changes. They never actually follow through on their promises, and...
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Culture, Relationship
When I called the vendor's support team, the representative I got said they didn't know what I was...
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Product
The vendor doesn't have a built-in vaccine inventory system or medication inventory system.
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Product
It is easy enough to create a note once we know how to do it. However, the vendor continuously...
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Product
The vendor's health reminders are continuously broken. The ability to send and receive records...
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Operations
The vendor had somebody on-site who bounced around from position to position during the go-live....
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Product
If we want to link to any of the surrounding health systems, we have to be prepared to develop an...
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Culture, Loyalty, Relationship
The biggest promise that Greenway Health made was that they would eventually go to a completely new...
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Product, Value
The tangible benefits of using multiple Greenway Health solutions are that we have continuity...
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Relationship
We get updates from the vendor, and the vendor identifies problems. My new service representative is...
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Product
One of our offices uses Intergy EHR, and another office uses a different solution. I think the...
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Product
With Intergy EHR, if we ever get confused, we can push a help button. The solution is kind of like...
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Product
The EHR has been consistent and easy to use, and we have had a good experience with it.
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Loyalty, Product
We are doing robotic process automation now and getting ready to add some machine learning with a...
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Product
We haven't seen any improvements to the system's basic functionality or to its necessary key items,...
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Loyalty, Relationship
We are leaving the system because we are lacking multiple solutions that we need. If users can't...
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Product
We use a third-party population health tool to really help us with our health maintenance components...
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Culture, Relationship
There is a lack of interaction with human beings at Greenway Health, and we feel like Greenway...
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Loyalty, Product
We have kind of outgrown the solution. It has gotten to the point where it is missing a lot of...
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Operations
Greenway Health's implementations haven't had a lot of bugs, but the vendor lacks communication when...
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Operations
We have access to ongoing training through the vendor's online training sections, but those...
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Relationship
We are currently on the cloud-based version of the system. With that, there have been a lot of...
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Relationship
There are some headaches that IT people have to go through to get Intergy EHR to work correctly, and...
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Relationship
Greenway Health was a little sluggish on some changes that we were looking at. There was something...
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Operations
Greenway Health has an implementation of Citrix Receiver that they have to live with, and they are...
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Relationship
Greenway Health's customer support people get back to us on everything within a reasonable amount of...
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Operations, Product
We do our own upgrades for Intergy EHR. We don't use any professional services for upgrades. The...
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Relationship
Greenway Health tries to help us. They are pretty responsive and get people assigned to help us....
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Product
Intergy EHR is just not intuitive. A lot of our new providers have used Epic or Oracle Health...
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Product
With the integration of Intergy EHR, we can set up an ADT message and a scheduling message, but I...
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Operations
Greenway Health recently upgraded their training videos. Before they were just horribly outdated....
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Product
For a long time, Greenway Health closed down people being able to integrate products with Intergy...
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Product
Greenway Health could make Intergy EHR more customizable. A lot of patient engagement tools in...
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Culture, Relationship
Greenway Health’s leadership team has just absolutely destroyed the company. We can't even get...
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Relationship
We would like to have better customer support from Greenway Health. I don't mean product support but...
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Product
The longstanding workflows that we have built into the Intergy EHR software work well. We have had...
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Loyalty, Operations
Intergy EHR isn't part of our long-term plans because its reports and metrics are a nightmare. The...
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Operations, Product
Intergy EHR's design is very outdated. It isn't eye catching or eye friendly. There are too many...
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Loyalty, Product
Intergy EHR has a lot of great features, and I have used a lot of different systems. One of the...
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Relationship
With Intergy EHR, we are considering changing the way we license our users and bill for that. We are...
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Culture
Greenway Health doesn’t charge for everything because we negotiated a contract that way.
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Relationship, Product
Intergy EHR’s occupational health portion is nonexistent, so the vendor needs to create a platform...
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Relationship
There isn't really much Greenway Health’s support people can do for us. We always call them, and...
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Relationship
I would like Greenway Health to tell us about any known system issues, especially if there is an...
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Product
Intergy EHR's effectiveness depends on the type of practice using it. The system is great for a...
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Product
With Intergy EHR, I would like a more rapid note-documentation format. I would also like the...
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Loyalty, Product, Value
An EHR has to be user-friendly for a setting like ours. It can't have a lot of clicks. It has to be...
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Loyalty, Relationship, Operations
Greenway Health has an online training library that is great for bringing on new people because we...
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Product
If we just take the documentation side of things in Intergy EHR, we use Greenway Health's encounter...
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Product
Greenway Health needs to make some really big overhaul changes to their appointment scheduling...
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Loyalty, Relationship
A few years ago, I would definitely have said Greenway Health was not communicating well about their...
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Relationship
Like with many other companies, Greenway Health’s support team is offshore, so the support people...
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Product
Like with everybody else, our radiology side of things is not integrated with Intergy EHR, so we can...
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Product
For years, I have been asking Greenway Health for some basic changes that would be extremely...
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Culture, Value
If Greenway Health would stop increasing their prices, I would feel more confident. There is a...
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Relationship, Product
I would advise Greenway Health to focus on the low-hanging fruit. They can make little changes that...
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Loyalty, Value
As soon as we can, we will move to another vendor's system. If it didn't cost so much to switch, we...
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Relationship
Our customer service has been terrible. There have been numerous changes in our account...
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Product
The forms designer is not as customizable as I would like it to be. I have created a couple of cases...
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Product
In terms of workarounds in Intergy EHR, we have to enter lab orders twice, and the care plans and...
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Value
Intergy EHR, for as little as we use it, is extremely expensive, so we just use it very little, and...
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Product
I like how Intergy EHR meets the requirements for UDS and NCQA. Everything is tied in, and it is...
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Operations, Product
I don't know too many EHRs. The only one other than Intergy EHR that I have really seen is Epic's...
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Relationship, Product
Sometimes, there is something that needs to be updated in Intergy EHR, and it won't get released for...
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Product
I don't like Greenway Health's patient portal. It is a little more complicated than it should be. It...
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Product
The only painful things about the system are its vaccinations and immunizations. Those are always...
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Relationship
I feel like things are improving with Greenway Health because whenever we address anything with...
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Loyalty
Things are going fine with Greenway Health. If we were in the market for a new EHR, we would...
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Product
Greenway Health's portal is not very robust. I don't really care for their portal. Personally, I...
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Loyalty
We are transitioning away from Greenway Health in the future because we were acquired.
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Relationship
Greenway Health's executive involvement is nonexistent right now. There is no communication with any...
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Relationship, Product
Imagine a body. The core is fine. But the head, hands, and feet are all connected to the central...
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Loyalty
Ultimately, I would say buyer beware, especially since I think that Greenway Health is not going to...
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Product
Honestly, the base of Intergy EHR is great and works well. Keeping the system up, accessing the...
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Loyalty, Product
There is no innovation, and the system has been going down frequently. Greenway Health is changing...
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Loyalty, Relationship
I hope my overall satisfaction with Greenway Health will be better in 12 months. For that to happen,...
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Relationship
I would like Greenway Health to bring their support back stateside. A very frustrating part is they...
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Loyalty, Operations
We don't have any issues with the Intergy EHR software itself. The day-to-day functions like...
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Culture, Value
We are having some problems with Greenway Health of late that we didn't use to experience. The issue...
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Loyalty
We are looking at making a change away from Greenway Health, but staying with Greenway Health is...
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Culture, Value
Provider licensing is one area where Greenway Health doesn’t avoid charging, and another is on the...
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Relationship, Product
Greenway Health has missed several timelines and requests from us to make some things happen. I...
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Operations
Greenway Health did not go in depth at all with the training, and they don't really help us with our...
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Operations
Greenway Health could do a better job of outlining the scope of a project and being more up front...
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Product
We are familiar with Intergy EHR. There are certain features inside the chart that are nice,...
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Product, Value
Intergy EHR is very click heavy. We would like Greenway Health to find ways to reduce clicks and...
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Product
The screens could be bigger. That is something we have wanted for years since we started with the...
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Value
Greenway Health is a vendor who nickel-and-dimes us, unfortunately. If we want to do an API...
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Loyalty, Product
With certain facility systems, we should be able to get back any operative reports and pathology or...
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Operations
There is no ongoing training. The training is all through the vendor’s website. What the vendor...
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Loyalty
I predict my overall satisfaction a year from now to be pretty stagnant because of the way that...
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Operations, Product
A positive that stands out is the ease of use. Intergy EHR is intuitive, so whenever we onboard and...
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