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Intergy EHR
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User Commentary

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Manager

Functionality and Upgrades

When signing a provider up in Intergy EHR, they are either an encounter note provider or a visit...

Mar 2023
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Manager

Lessons Learned

We are currently evaluating various EHR systems. If we have found a new solution that better fits...

Mar 2023
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Manager

Service and Support

Greenway Health has multiple levels of support. With the level-one support people, we never get...

Mar 2023
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Manager

Implementation and Training

We are getting good data out of Intergy EHR’s reporting area; it just takes a lot to get things...

Mar 2023
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Manager

Implementation and Training

Greenway Health’s training is essentially outdated videos that aren’t kept up-to-date with the new...

Mar 2023
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Manager

Functionality and Upgrades

Greenway Health’s upgrades are pretty seamless. To get an upgrade, we have to be off the system, but...

Mar 2023
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Manager

Functionality and Upgrades

Intergy EHR is working for us. It is getting us by, but it isn’t over-the-top excellent by any...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Intergy EHR isn't very flexible, or it is not built for our needs exactly. No system is built for...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Greenway Health changed their upgrade system a couple of years ago, so now they release upgrades a...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

Greenway Health is not bad, but they are like the other EMR vendors. They don't do anything more...

Mar 2023
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Analyst/Coordinator

Service and Support

Greenway Health's support team is good. They are really helpful most of the time.

Mar 2023
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Analyst/Coordinator

Interfacing and Integration

We want Greenway Health to spend some time integrating a certain system with Intergy EHR. That would...

Mar 2023
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COO

Functionality and Upgrades

Whenever Greenway Health has an upgrade, our typical process is to wait a few months because they...

Feb 2023
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COO

Functionality and Upgrades

Intergy EHR is a fairly intuitive system. There are always some issues we would like to solve, but...

Feb 2023
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Director

Functionality and Upgrades

Intergy EHR’s clinical side is where it lacks the most fit and finish. And then on the...

Jan 2023
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Director

Functionality and Upgrades

On Intergy EHR’s administration side, a setting or feature in the audit logs was changed, so there...

Jan 2023
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Director

Implementation and Training

Greenway Health came on-site and broke down what we were doing, and then they were supposed to...

Jan 2023
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Director

Functionality and Upgrades

Intergy EHR’s strengths are on the practice management side and the front office and billing pieces....

Jan 2023
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Director

Lessons Learned

My recommendation of Intergy EHR to a peer would depend on the size of that peer’s organization. If...

Jan 2023
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Director

Other Observations & Comments

What Greenway Health charges us is probably appropriate. I wouldn’t say Greenway Health...

Jan 2023
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Analyst/Coordinator

Implementation and Training

Our Greenway Health implementation went poorly. There are a lot of redundancies in the system,...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

The product is user friendly and straightforward. We are probably not using the product to its...

Dec 2022
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Manager

Functionality and Upgrades

One of the things that people should know is how good the system's analytics are. That part of the...

Dec 2022
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Manager

Functionality and Upgrades

My one gripe with Intergy EHR is the check-in screen. When patients are checking in, there is no...

Dec 2022
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Director

Service and Support

Getting an integration done through Greenway Health is like an act of Congress, and the vendor is...

Nov 2022
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Director

Service and Support

Greenway Health is not doing any support around electronic billing and electronic tasking for...

Nov 2022
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Director

Interfacing and Integration

The quality and effectiveness of implementation services from Greenway Health were horrible....

Nov 2022
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(0)
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Director

Service and Support

Greenway Health does not deliver us any new technology. We cannot even get answers from them. We...

Nov 2022
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Director

Relationship

Our assigned representative from Greenway Health is really responsive but can never get anything...

Nov 2022
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Director

Service and Support

There were times when we were so frustrated with Greenway Health. We did an integration with our...

Nov 2022
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Director

Lessons Learned

Greenway Health's service is so poor, and we have never seen anything quite like it. When we try to...

Nov 2022
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Analyst/Coordinator

Service and Support

One of the things I really love about Greenway Health is that the vendor has created a committee. In...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

When the vendor does a fix for the product, they make that fix for everybody across the board; the...

Nov 2022
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Analyst/Coordinator

Technology

Something I don’t love about Intergy EHR is that the product's interfaces are through a third party....

Nov 2022
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VP/Other Executive

Service and Support

Our experience with Greenway Health has been less than desirable. At one point, we reported an issue...

Nov 2022
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VP/Other Executive

Relationship

We had a high-level contact at Greenway Health who ended up leaving. That person had worked with us...

Nov 2022
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VP/Other Executive

Implementation and Training

One problem that we have had with Greenway Health has been with data migration. We weren't really...

Nov 2022
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Manager

Future Outlook

We liked another product better than Intergy EHR. We didn't have a problem with Intergy EHR, but for...

Nov 2022
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(0)
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Manager

Interfacing and Integration

Intergy EHR has great imaging functionality, so we can scan our documents and things. The vendor is...

Nov 2022
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(0)
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VP/Other Executive

ROI / Cost

With Intergy EHR, there is no user-end process that we can learn without having to pay for...

Oct 2022
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VP/Other Executive

Implementation and Training

Greenway Health tries to jam everything we might need to know into us. It is not feasible for us to...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Whenever Greenway Health makes changes and rolls them out to us, we find broken functionalities. The...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Intergy EHR is one of the Cadillacs of EMRs that are not associated with the hospital environment.

Oct 2022
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VP/Other Executive

Relationship

The only thing I find challenging with Greenway Health is their billing practices. We are...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We use the portal to attach documents and results or publish patient labs, and the portal is working...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Greenway Health did an upgrade for Intergy EHR, and the update locked us out of our software for a...

Oct 2022
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CIO

Service and Support

We would like Greenway Health to automate as much as can be automated with the system. The vendor is...

Sep 2022
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CIO

Other Observations & Comments

We would like to have video clips of Greenway Health’s training sessions. I think the vendor...

Sep 2022
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(0)
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CIO

Interfacing and Integration

Intergy EHR has many integration features that the vendor is required to provide. Intergy EHR...

Sep 2022
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(0)
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CIO

Lessons Learned

I would recommend Intergy EHR. It is a viable system. My only caveat is that organizations will get...

Sep 2022
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CIO

Lessons Learned

Intergy EHR 100% runs our business for us. If the system is set up properly, it can be easy to use.

Sep 2022
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Analyst/Coordinator

Service and Support

With internet Explorer going away, it has killed every vendor in a couple of ways. With Greenway...

Sep 2022
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Director

Functionality and Upgrades

In general, Intergy EHR is great. It is user friendly, and it takes care of all our needs....

Aug 2022
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Analyst/Coordinator

Service and Support

The webinars from Greenway Health are a little too frequent. Although I learn new things and get...

Jul 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Intergy EHR used to be really slow. The speed of the system has improved, but slowness is still an issue....

Jul 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Customization within Intergy EHR is limited. Our doctors and nurses want more automated features...

Jul 2022
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(0)
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Analyst/Coordinator

Implementation and Training

We are still working on interoperability and on how to use the product. A lot of the education is in...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

From my perspective, everything has a problem even though Intergy EHR is easy to use. Generally, our...

Jul 2022
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(0)
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Analyst/Coordinator

Service and Support

Greenway Health holds webinars to demonstrate new updates, MIPS, macros, and future regulations. The...

Jul 2022
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(0)
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Manager

Service and Support

If Greenway Health does not fix their problems with support, then adopting their software will not...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

There have been times when Greenway Health has made an upgrade and broken things. Or they have done...

Jul 2022
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(0)
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Manager

Service and Support

When onboarding a new provider, I got bounced around with the vendor, and people didn't know who to...

Jul 2022
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(0)
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Manager

Interfacing and Integration

The stability of the interoperability features is not bad right now, but I would like to see it be a...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

Intergy EHR is a stable product. It seems to us like the vendor is trying to really make things...

Jul 2022
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(0)
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Director

Implementation and Training

Greenway Health has a training portal. They put everything in the portal, and we can sign up and do...

Jul 2022
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(0)
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Director

Functionality and Upgrades

There have been some changes made to Greenway Health’s system, and they were things we wanted like...

Jul 2022
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(0)
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Director

Functionality and Upgrades

We get all of our alerts through a dashboard. But when Greenway Health posts all of those alerts on...

Jul 2022
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(0)
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Director

Relationship

The Greenway Health executives do town halls and send emails. They have been working on their...

Jul 2022
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(0)
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Director

Future Outlook

I am hopeful that my satisfaction in 12 months will be higher because of all of the changes that...

Jul 2022
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(0)
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Director

Implementation and Training

I probably wouldn’t buy Intergy EHR again if given the chance. I would go with a better system. Our...

Jul 2022
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Director

Relationship

I would advocate for buying the system again, but some of our frontline staff aren't happy with the...

Jul 2022
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(0)
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Director

Functionality and Upgrades

We have zero issues with upgrades. Greenway Health pushes upgrades out for us, and we have no...

Jul 2022
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(0)
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Director

Service and Support

Greenway Health created a website called Greeenway Champions, and we can go on the website and learn...

Jul 2022
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(0)
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CEO/President

Interfacing and Integration

Integration hasn't worked for us because the system was built for smaller, independent practices....

Jul 2022
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(0)
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CEO/President

Service and Support

The service people from Greenway Health are never proactive. We have to call and log tickets, and...

Jul 2022
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(0)
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CEO/President

Functionality and Upgrades

I don't know that I would definitely buy the system again, but I would consider it. The system is...

Jul 2022
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(0)
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CEO/President

Functionality and Upgrades

The system is not very intuitive. There are other products on the market that can anticipate...

Jul 2022
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Director

Functionality and Upgrades

Greenway Health has made some workflows available in Intergy EHR, but the progress and procedure...

Jun 2022
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(0)
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Director

Functionality and Upgrades

Greenway Health doesn’t have people on their team that actually understand what it is like to be in...

Jun 2022
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(0)
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Director

Interfacing and Integration

There are certain clinical aids that are used daily for point of care that do integrate with Intergy...

Jun 2022
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(0)
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Director

Interfacing and Integration

In terms of a single encounter where the patient is only receiving services at our location, the...

Jun 2022
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Director

Technology

I feel like any new technology we have gotten has been from an outside vendor that we have used to...

Jun 2022
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Director

Service and Support

The support team is responsive, but my issue is with their knowledge. There have been multiple times...

Jun 2022
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Director

Relationship

I have never worked with the executive team at Greenway Health in any way. Some of the upper...

Jun 2022
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Director

ROI / Cost

Any EHR is expensive, but the return on investment could be improved with Intergy EHR. Time is...

Jun 2022
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Director

Other Observations & Comments

Greenway Health is making strides this year, so I am anxious to see what that yields. But since they...

Jun 2022
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Director

Functionality and Upgrades

We are not able to consume any information in a meaningful way. For example, when Intergy EHR...

Jun 2022
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Director

Interfacing and Integration

There is some effort required to have interfaces with data, and there are definitely limitations on...

Jun 2022
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Director

Interfacing and Integration

We have been working with another hospital system to get their data to come into Intergy EHR. It has...

Jun 2022
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Director

Interfacing and Integration

When our care managers are looking at disparate sources, they are doing the human work of looking at...

Jun 2022
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Director

Functionality and Upgrades

Our ER notification system works well, but it requires humans to look into other systems to find out...

Jun 2022
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Director

Other Observations & Comments

We are always looking at different options on the market. Obviously, it is quite cost prohibitive to...

Jun 2022
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Director

Implementation and Training

Greenway Health gives us some things in terms of training, but the notes don't feel very...

Jun 2022
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Director

Relationship

I don't know how the product is being promoted. I feel like Greenway Health is having an identity...

Jun 2022
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Director

Service and Support

The vendor is always coming out with improvements for training. The support team communicates very...

May 2022
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Director

Functionality and Upgrades

The system is very powerful. It provides more resources than people realize. I like that users can...

May 2022
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(0)
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Director

Implementation and Training

If we had gotten more time with the trainers and if each department had gotten more one-on-one...

May 2022
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(0)
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Director

Functionality and Upgrades

There are certain things that don’t make sense about the EHR. The visit notes and encounter notes...

May 2022
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(0)
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Director

Functionality and Upgrades

There will be an upgrade soon that will change the whole layout of things, and I am concerned about...

May 2022
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(0)
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Analyst/Coordinator

Future Outlook

Greenway Health is undergoing a huge modernization project. They are working on improving a lot of...

May 2022
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(0)
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COO

Functionality and Upgrades

Overall, Intergy EHR covers the basics very well. We have what we need for everyday patient...

May 2022
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(0)
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COO

Functionality and Upgrades

With some of the reporting aspects, there are too many clicks to get from one place to another. We...

May 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

What I really love about Intergy EHR is that it is highly customizable. If a practice likes to...

May 2022
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(0)
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COO

Service and Support

There are restrictions on some of the customization aspects of the EHR. Unfortunately, I only have a...

May 2022
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COO

ROI / Cost

When we have to make changes, the price is reasonable, but sometimes Greenway Health...

May 2022
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(0)
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COO

Sales and Contracting

Greenway Health has promised a new platform for several years, but they haven't gotten there yet.

May 2022
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COO

Relationship

The vendor’s communication has been good around upgrades, and we have typically gotten to the right...

May 2022
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(0)
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COO

Interfacing and Integration

We have one external platform that integrates with Intergy EHR, and that integration has gone pretty...

May 2022
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(0)
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COO

Relationship

The account executives I have right now are the best that I have worked with. They try to help me...

May 2022
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(0)
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COO

Functionality and Upgrades

There is room for improvement with the vendor’s upgrades. I understand that Greenway Health can only...

May 2022
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(0)
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COO

Functionality and Upgrades

The product's tangible outcomes are related to patients and quality metrics. All the information is...

May 2022
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(0)
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COO

Relationship

The vendor lacks a focus and an overall direction because of the turnover they have had in their...

May 2022
||
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Manager

Functionality and Upgrades

Our experience with Greenway Health has been mostly positive. The vendor is taking steps to make the...

May 2022
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Manager

Functionality and Upgrades

We struggle with the lack of reporting options for providers who aren't under a Greenway Health...

May 2022
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Manager

Service and Support

The support from the vendor is a pain point for us. The support team used to be amazing. We would...

May 2022
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Manager

Functionality and Upgrades

Documentation is easy for providers because the encounter note piece is extremely robust and...

May 2022
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Manager

ROI / Cost

The vendor offers a great base package, but if we want to add anything, we have to go to one of the...

May 2022
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Manager

Relationship

The vendor is trying hard to keep all their promises, and the executives are very involved. The...

May 2022
||
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Manager

Functionality and Upgrades

The vendor is very effective with upgrades. The upgrades are seamless; we don’t have to do anything...

May 2022
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Manager

Implementation and Training

The vendor's training leaves a lot to be desired. They need to update their training platform. The...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The system has been very problematic ever since we put it into place. The vendor hasn't been able to...

May 2022
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Manager

ROI / Cost

No EMR can do everything that the vendor promises, but I would not recommend this product to a peer....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The EHR doesn't integrate with other systems or anything else. It doesn't work with peripherals. We...

Apr 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We would like the system to have fewer required logins. The EHR requires users to sign in to every...

Apr 2022
||
(0)
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 or  to see details.

Manager

Service and Support

When I try to start a live chat with the support staff, 80% of the time, the tech I chat with will...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor is actually not bad at being proactive. They shoot out emails to us, and I get the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Greenway Health has a couple of good trainers, but in general, their trainers have not been trained....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would like to see greater integration with other system metrics. The vendor used to have a feature...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We make the system work for our specialty, but it is just not built for that. There are a lot of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Interoperability is our biggest challenge with Intergy EHR. We must do a lot of heavy lifting. That...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Greenway Health is responsive when we have an issue. However, they are also very up front that they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have to go out to all these other vendors for different functionalities. We would love to put up...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor recently redid their whole upgrade structure to have more frequent, smaller upgrades....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The most important thing that I want Greenway Health to focus on is adding things that are valuable....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Greenway Health continues to come out with new things in their updates, and those are things that I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Intergy EHR is so expensive, and Greenway Health does nickel-and-dime us to death. But at the end of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Greenway Health could take another look at their pricing, but other than that, they are pretty much...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is always a step ahead of us, and they always let us know when they have new technology.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I can always get ahold of the vendor. If we give them a problem, they are back in touch with us in...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When an organization is teaching a new employee how to use the system, there isn't a manual to go...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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