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Intergy EHR Commentary
Filtered view: (11-75 Physicians)

Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

Comment Type Breakout

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User Commentary

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COO

The system is very rarely down. It's 99.9% operational. For my money's worth to rate higher, I think...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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COO

Our biggest concern with Greenway Health overall is the support and customer service representative...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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COO

Greenway Health's charges are too high. Something they could do to make me say they are fair and...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

With Intergy EHR, Greenway Health has come out with an AI tool to help with dictation. They've also...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

I've given Greenway Health advice for years that they need to communicate better, listen to their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

When we went live with Intergy EHR, Greenway Health didn't send very many people to train across our...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Greenway Intergy EHR is basic, and I had to make a lot of modifications to it. Personally, I had to...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

Greenway Health changed our host, and that was a nightmare. We understand the old server was old,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have to go to another system to find and run reports. Intergy EHR has very limited reporting...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

Part of the reason we are still with Greenway Health is that they have certainly done quite well in...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CEO/President

It appears as though Greenway Health is moving a lot of products to other third parties, and that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

We just don’t have the support relationship with Greenway Health that we need to have. We don’t get...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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COO

Intergy EHR is user friendly. I like its layout. Some EHR systems are a little busy, but Intergy EHR...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

It would be nice if Greenway Health could look at partnering with other e-scribing platforms given...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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COO

My biggest complaint would be that when we started, Greenway Health was great. Then, they started to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I am having trouble identifying a clear benefit to using multiple solutions from Greenway Health....

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

Intergy EHR feels like an outdated system that isn't user friendly. Intergy EHR seems to have been...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Most of the time, Greenway Health's upgrades go smoothly without any noticeable issues. However,...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

We use third-party vendors for certain functions because Intergy EHR doesn't work well in some...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The main benefit of using multiple solutions from Greenway Health is that everything is under one...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

We use third-party solutions because Greenway Health doesn't offer everything that we need, like...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have been using Intergy EHR for so long that it is simply what we know and rely on. Greenway...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

We are finding that we have to use third-party vendors for certain things. However, something good...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Greenway Health is very willing to talk to us about integrations; they are just very expensive.

Comment Tone Positive
Pillars Culture, Relationship, Value
Evaluation Unrated

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Director

I don’t think we ever get charged for anything extra unless it is a major report. For example, we...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We have had huge problems with Greenway Health regarding confidentiality. When the 21st Century...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We do get promised a lot, but things sometimes don't ever actually happen. When we started with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I would not buy the product again. The biggest reason is the vendor's support. Greenway Health’s...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

If we spend the money to go to one of the vendor's conferences, we can get in front of the...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Regarding Intergy EHR’s functionality, one of the biggest issues is screen resolution. If we move...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Greenway Health could improve care coordination. Everything is very siloed.

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

With Intergy EHR, we haven't been able to look at the patient portal experience because that is paid...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

With Intergy EHR, it is not easy to have external things imported, like labs or images. At least for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

In terms of heuristics, providers have to go to many different places to accomplish certain tasks in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Intergy EHR’s note documentation is very clunky. With the free text, we have to click through many...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have run into issues with dictation with Intergy EHR. None of the software seems to work well...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Contact with Greenway Health’s support is very difficult for anything beyond the straightforward. We...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

From what I understand, upgrades for Intergy EHR happen once a year. I had one scheduled, but...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

My team was out for a couple of weeks, and someone on the Greenway Health team took it upon themself...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Greenway Health’s turnover rate is high. We had one individual who was here for a while, but then...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Intergy EHR is fine. We don't use it to its full extent because of the type of facility we are....

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

If Intergy EHR stays at the current price, I probably won't ever leave because it gives me what I...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

I have had some issues with the practice analytics in Intergy EHR. They are minor issues. I will use...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have been able to take some stuff off because Greenway Health was charging us for stuff we...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I like Intergy EHR. I like the customization of the chart and the ability to convert it into a...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

We have not been able to get Intergy EHR to integrate with our state's immunization registry. That...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I haven't had Greenway Health make a promise to me and not keep it. However, if Greenway Health...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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