Commentary Summary
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User Commentary
Functionality and Upgrades
The billing side of the product is a good strength for Greenway Health. On the EHR side, there are...
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Technology
There were some flaws in the last upgrade. The upgrade itself went fine, but the quality of the...
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ROI / Cost (care and feeding)
We get our money's worth and have done well with our return on investment.
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Functionality and Upgrades
From my perspective, Greenway Health has the perfect EHR for an organization similar to ours. I...
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Functionality and Upgrades
We can drill down to one specific item in the progress notes with Greenway Health’s product, and no...
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Relationship
Greenway Health has been super good to us. We work with their executives and people who are...
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Functionality and Upgrades
There are a lot of things that Greenway Health's product doesn't do that we wish it would do. From...
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Lessons Learned
I would tell a friend looking at EHRs that they should do their homework and make comparisons...
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Functionality and Upgrades
The biggest enhancement that Greenway Health could make is combining note orders and charges. The...
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Relationship
There are things the vendor has been saying they would do for years, but we would get halfway...
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Functionality and Upgrades
Those on the data and information gathering side can work well with the system, but Greenway...
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Service and Support
Greenway Health has created a category called enterprise accounts, and the groups who belong to that...
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Service and Support
Greenway Health tries to be proactive. The ramifications of certifying EHRs have hit the entire...
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Relationship
IT people always promise us a certain functionality, but then that functionality is a year away....
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ROI / Cost (care and feeding)
Greenway Health doesn't keep asking us for more money for the things that we are already doing, but...
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Functionality and Upgrades
We may or may not continue services with Greenway Health. We have not had many issues with the base...
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Functionality and Upgrades
The base Intergy system is user friendly, and it gives us what we need no matter what we are doing,...
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Service and Support
The Intergy EHR support people that we have access to tend to be a bit aloof and standoffish. They...
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Functionality and Upgrades
Intergy EHR is a good system. It is easy for our providers to use. The system isn't overly...
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Functionality and Upgrades
One of the complaints that we get about the system is that it takes a lot of clicks to navigate it....
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Service and Support
The support that we receive for Intergy EHR is good. However, the vendor has moved their tier-one...
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Functionality and Upgrades
The ability to aggregate data with Greenway Health is limited because they use a different...
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Future Outlook
We have practices flocking away from Greenway Health big-time as soon as their contracts are up....
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Functionality and Upgrades
Our organization has some specialists that use Intergy EHR, and they have been trying to switch...
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ROI / Cost (care and feeding)
There is an extra cost with Intergy EHR because we have to get another module for quality reporting....
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Future Outlook
Greenway Health's system doesn't have Hierarchical Condition Categories, and that is a big deal for...
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Functionality and Upgrades
We have outgrown the solution. I wouldn't buy it again but not because it is a bad product. We are...
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Relationship
Greenway Health has kept their promises in the last couple of years. In the past, that trust wasn’t...
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Implementation and Training
Our initial training from Greenway Health was amazing, but the ongoing training has not been quite...
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Relationship
Our service from Greenway Health is a lot better today than it was even a year or two years ago. In...
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Functionality and Upgrades
Our organization has a lot of outcomes that we have to report on. We could have the best EHR in the...
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Functionality and Upgrades
For the most part, we can change things ourselves because we have people that understand how to...
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Service and Support
Greenway Health was able to fix a very frustrating issue that had been happening with the system....
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Relationship
Greenway Health doesn't keep all of their promises. There was an issue with the system that they...
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ROI / Cost (care and feeding)
Greenway Health's billing is pretty granular. Intergy EHR is definitely an à la carte solution. We...
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ROI / Cost (care and feeding)
We are hitting memory limits in Greenway Health pretty routinely, and the vendor is struggling to...
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Technology
We are pretty satisfied with Intergy EHR, but the system is aging. The solution was laid down a long...
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ROI / Cost (care and feeding)
The solution helps us to see our patients, document what we need to, and keep pace with the things...
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Relationship
The vendor rotates their presidency and their CEO a little too often. It seems like every three...
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Other Observations & Comments
Greenway Health was talking about a whole new product called Project Polaris, and after wasting our...
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Functionality and Upgrades
The vendor's financial system is very solid. It has good features. It is easy to use and is...
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ROI / Cost (care and feeding)
This year, we have seen a lot of issues with third-party plug-ins with Greenway Health's system. The...
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Functionality and Upgrades
I can't say that Greenway Health is ever ahead of the curve. They are just now developing FHIR APIs....
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Other Observations & Comments
We have been instructed to shop for a new vendor because of the ongoing problems with Greenway...
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