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Intergy EHR
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User Commentary

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COO

Functionality and Upgrades

The billing side of the product is a good strength for Greenway Health. On the EHR side, there are...

Jul 2022
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COO

Technology

There were some flaws in the last upgrade. The upgrade itself went fine, but the quality of the...

Jul 2022
||
(0)
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COO

ROI / Cost (care and feeding)

We get our money's worth and have done well with our return on investment.

Jul 2022
||
(0)
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Chief Innovation Officer

Functionality and Upgrades

From my perspective, Greenway Health has the perfect EHR for an organization similar to ours. I...

Jul 2022
||
(0)
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Chief Innovation Officer

Functionality and Upgrades

We can drill down to one specific item in the progress notes with Greenway Health’s product, and no...

Jul 2022
||
(0)
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COO

Relationship

Greenway Health has been super good to us. We work with their executives and people who are...

Jul 2022
||
(0)
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 or  to see details.

Chief Innovation Officer

Functionality and Upgrades

There are a lot of things that Greenway Health's product doesn't do that we wish it would do. From...

Jul 2022
||
(0)
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 or  to see details.

Chief Innovation Officer

Lessons Learned

I would tell a friend looking at EHRs that they should do their homework and make comparisons...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Chief Innovation Officer

Functionality and Upgrades

The biggest enhancement that Greenway Health could make is combining note orders and charges. The...

Jul 2022
||
(0)
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Chief Innovation Officer

Relationship

There are things the vendor has been saying they would do for years, but we would get halfway...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Chief Innovation Officer

Functionality and Upgrades

Those on the data and information gathering side can work well with the system, but Greenway...

Jul 2022
||
(0)
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 or  to see details.

Chief Innovation Officer

Service and Support

Greenway Health has created a category called enterprise accounts, and the groups who belong to that...

Jul 2022
||
(0)
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Chief Innovation Officer

Service and Support

Greenway Health tries to be proactive. The ramifications of certifying EHRs have hit the entire...

Jul 2022
||
(0)
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Chief Innovation Officer

Relationship

IT people always promise us a certain functionality, but then that functionality is a year away....

Jul 2022
||
(0)
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Chief Innovation Officer

ROI / Cost (care and feeding)

Greenway Health doesn't keep asking us for more money for the things that we are already doing, but...

Jul 2022
||
(0)
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COO

Functionality and Upgrades

We may or may not continue services with Greenway Health. We have not had many issues with the base...

Jul 2022
||
(0)
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COO

Functionality and Upgrades

The base Intergy system is user friendly, and it gives us what we need no matter what we are doing,...

Jul 2022
||
(0)
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COO

Service and Support

The Intergy EHR support people that we have access to tend to be a bit aloof and standoffish. They...

Jul 2022
||
(0)
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CEO/President

Functionality and Upgrades

Intergy EHR is a good system. It is easy for our providers to use. The system isn't overly...

Jun 2022
||
(0)
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CEO/President

Functionality and Upgrades

One of the complaints that we get about the system is that it takes a lot of clicks to navigate it....

Jun 2022
||
(0)
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CEO/President

Service and Support

The support that we receive for Intergy EHR is good. However, the vendor has moved their tier-one...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The ability to aggregate data with Greenway Health is limited because they use a different...

Jun 2022
||
(0)
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Analyst/Coordinator

Future Outlook

We have practices flocking away from Greenway Health big-time as soon as their contracts are up....

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

Our organization has some specialists that use Intergy EHR, and they have been trying to switch...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

There is an extra cost with Intergy EHR because we have to get another module for quality reporting....

Jun 2022
||
(0)
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Director

Future Outlook

Greenway Health's system doesn't have Hierarchical Condition Categories, and that is a big deal for...

Mar 2022
||
(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

We have outgrown the solution. I wouldn't buy it again but not because it is a bad product. We are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Greenway Health has kept their promises in the last couple of years. In the past, that trust wasn’t...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

Our initial training from Greenway Health was amazing, but the ongoing training has not been quite...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Our service from Greenway Health is a lot better today than it was even a year or two years ago. In...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Our organization has a lot of outcomes that we have to report on. We could have the best EHR in the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

For the most part, we can change things ourselves because we have people that understand how to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Greenway Health was able to fix a very frustrating issue that had been happening with the system....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Greenway Health doesn't keep all of their promises. There was an issue with the system that they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Greenway Health's billing is pretty granular. Intergy EHR is definitely an à la carte solution. We...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We are hitting memory limits in Greenway Health pretty routinely, and the vendor is struggling to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We are pretty satisfied with Intergy EHR, but the system is aging. The solution was laid down a long...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The solution helps us to see our patients, document what we need to, and keep pace with the things...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor rotates their presidency and their CEO a little too often. It seems like every three...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Greenway Health was talking about a whole new product called Project Polaris, and after wasting our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor's financial system is very solid. It has good features. It is easy to use and is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

This year, we have seen a lot of issues with third-party plug-ins with Greenway Health's system. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I can't say that Greenway Health is ever ahead of the curve. They are just now developing FHIR APIs....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We have been instructed to shop for a new vendor because of the ongoing problems with Greenway...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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