Intergy EHR
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Aaron Gleave
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User Commentary

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COO

Functionality and Upgrades

The billing side of the product is a good strength for Greenway Health. On the EHR side, there are...

Jul 2022
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COO

Technology

There were some flaws in the last upgrade. The upgrade itself went fine, but the quality of the...

Jul 2022
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COO

ROI / Cost (care and feeding)

We get our money's worth and have done well with our return on investment.

Jul 2022
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Chief Innovation Officer

Functionality and Upgrades

From my perspective, Greenway Health has the perfect EHR for an organization similar to ours. I...

Jul 2022
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Chief Innovation Officer

Functionality and Upgrades

We can drill down to one specific item in the progress notes with Greenway Health’s product, and no...

Jul 2022
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COO

Relationship

Greenway Health has been super good to us. We work with their executives and people who are...

Jul 2022
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Chief Innovation Officer

Functionality and Upgrades

There are a lot of things that Greenway Health's product doesn't do that we wish it would do. From...

Jul 2022
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Chief Innovation Officer

Lessons Learned

I would tell a friend looking at EHRs that they should do their homework and make comparisons...

Jul 2022
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Chief Innovation Officer

Functionality and Upgrades

The biggest enhancement that Greenway Health could make is combining note orders and charges. The...

Jul 2022
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Chief Innovation Officer

Relationship

There are things the vendor has been saying they would do for years, but we would get halfway...

Jul 2022
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Chief Innovation Officer

Functionality and Upgrades

Those on the data and information gathering side can work well with the system, but Greenway...

Jul 2022
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Chief Innovation Officer

Service and Support

Greenway Health has created a category called enterprise accounts, and the groups who belong to that...

Jul 2022
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Chief Innovation Officer

Service and Support

Greenway Health tries to be proactive. The ramifications of certifying EHRs have hit the entire...

Jul 2022
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Chief Innovation Officer

Relationship

IT people always promise us a certain functionality, but then that functionality is a year away....

Jul 2022
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Chief Innovation Officer

ROI / Cost (care and feeding)

Greenway Health doesn't keep asking us for more money for the things that we are already doing, but...

Jul 2022
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COO

Functionality and Upgrades

We may or may not continue services with Greenway Health. We have not had many issues with the base...

Jul 2022
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COO

Functionality and Upgrades

The base Intergy system is user friendly, and it gives us what we need no matter what we are doing,...

Jul 2022
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COO

Service and Support

The Intergy EHR support people that we have access to tend to be a bit aloof and standoffish. They...

Jul 2022
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CEO/President

Functionality and Upgrades

Intergy EHR is a good system. It is easy for our providers to use. The system isn't overly...

Jun 2022
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CEO/President

Functionality and Upgrades

One of the complaints that we get about the system is that it takes a lot of clicks to navigate it....

Jun 2022
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CEO/President

Service and Support

The support that we receive for Intergy EHR is good. However, the vendor has moved their tier-one...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The ability to aggregate data with Greenway Health is limited because they use a different...

Jun 2022
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Analyst/Coordinator

Future Outlook

We have practices flocking away from Greenway Health big-time as soon as their contracts are up....

Jun 2022
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Manager

Functionality and Upgrades

Our organization has some specialists that use Intergy EHR, and they have been trying to switch...

Jun 2022
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Manager

ROI / Cost (care and feeding)

There is an extra cost with Intergy EHR because we have to get another module for quality reporting....

Jun 2022
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Director

Future Outlook

Greenway Health's system doesn't have Hierarchical Condition Categories, and that is a big deal for...

Mar 2022
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Director

Functionality and Upgrades

We have outgrown the solution. I wouldn't buy it again but not because it is a bad product. We are...

Mar 2022
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CEO/President

Relationship

Greenway Health has kept their promises in the last couple of years. In the past, that trust wasn’t...

Mar 2022
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CEO/President

Implementation and Training

Our initial training from Greenway Health was amazing, but the ongoing training has not been quite...

Mar 2022
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CEO/President

Relationship

Our service from Greenway Health is a lot better today than it was even a year or two years ago. In...

Mar 2022
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CEO/President

Functionality and Upgrades

Our organization has a lot of outcomes that we have to report on. We could have the best EHR in the...

Mar 2022
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CEO/President

Functionality and Upgrades

For the most part, we can change things ourselves because we have people that understand how to...

Mar 2022
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Director

Service and Support

Greenway Health was able to fix a very frustrating issue that had been happening with the system....

Jan 2022
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Director

Relationship

Greenway Health doesn't keep all of their promises. There was an issue with the system that they...

Jan 2022
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Director

ROI / Cost (care and feeding)

Greenway Health's billing is pretty granular. Intergy EHR is definitely an à la carte solution. We...

Jan 2022
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Director

ROI / Cost (care and feeding)

We are hitting memory limits in Greenway Health pretty routinely, and the vendor is struggling to...

Jan 2022
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Director

Technology

We are pretty satisfied with Intergy EHR, but the system is aging. The solution was laid down a long...

Jan 2022
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Director

ROI / Cost (care and feeding)

The solution helps us to see our patients, document what we need to, and keep pace with the things...

Jan 2022
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Director

Relationship

The vendor rotates their presidency and their CEO a little too often. It seems like every three...

Jan 2022
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Director

Other Observations & Comments

Greenway Health was talking about a whole new product called Project Polaris, and after wasting our...

Jan 2022
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Director

Functionality and Upgrades

The vendor's financial system is very solid. It has good features. It is easy to use and is...

Jan 2022
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Director

ROI / Cost (care and feeding)

This year, we have seen a lot of issues with third-party plug-ins with Greenway Health's system. The...

Jan 2022
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Director

Functionality and Upgrades

I can't say that Greenway Health is ever ahead of the curve. They are just now developing FHIR APIs....

Jan 2022
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Director

Other Observations & Comments

We have been instructed to shop for a new vendor because of the ongoing problems with Greenway...

Jan 2022
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