Intergy Practice Management Commentary
Filtered view: (11-75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product, Value
The advantage of having multiple functions under one vendor is the continuity of care. Being able to...
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Product
The system's biggest strength is its reports. I haven't had any issues with the system on the...
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Operations
Greenway Health could improve their support by having knowledge-based training for their frontline...
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Loyalty, Product
I haven't considered any other systems recently, but if I had to go with one, I might look at Epic's...
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Value
Intergy Practice Management is expensive. That is our biggest complaint with it.
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Loyalty
We have recently seen some exciting things in Greenway Health's upcoming updates, particularly the...
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Relationship, Product
Intergy Practice Management works when it comes to rejections and edits, but it would be fantastic...
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Relationship, Product
The claims control is supposed to be the queue for Intergy Practice Management, and that is where...
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Value
The price for Greenway Health’s clearinghouse is within Intergy Practice Management, and that is...
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Product, Value
Having both the EHR and practice management solutions from the same vendor has provided a clear,...
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Loyalty
When we first implemented scheduling and intake tools, Greenway Health didn’t yet offer its own...
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Loyalty, Product
A major concern with Intergy Practice Management is limited connectivity and poor interoperability...
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Loyalty, Product
Most recently, Greenway Health has introduced some new technology, and Intergy Practice Management...
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Relationship, Product
Even when issues are known, Greenway Health does not update its website promptly. The system status...
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Relationship
Greenway Health’s executive team has shown improvement in their involvement and engagement. They...
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Relationship
Greenway Health has not been effective at reducing pain points, and issues often build up over time,...
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Value
Intergy Practice Management is relatively expensive. It functions, but not consistently well. While...
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Culture, Value
With Greenway Health, everything is à la carte, and that leaves a significant amount of usability on...
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Operations
We can request education from the vendor, but we have to pay for it on an hourly basis. There is a...
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Relationship
When we make enhancement requests to Greenway Health, they say our ideas are great and that they...
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Relationship
We keep getting advertisements for Greenway Health’s conference. The only way we find out about...
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Loyalty
Our organization is thinking about potentially replacing Intergy Practice Management due to...
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Loyalty, Relationship
Greenway Health’s messaging has been all over the place for a long time, especially regarding the...
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Culture, Value
Greenway Health charges for every little thing. The one that really gets me is interfaces between...
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Operations
Our upgrade process has actually gotten a lot better with Greenway Health. It is still a bit of a...
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Product
One of Greenway Health’s biggest issues is that their interoperability stuff isn't up to par with...
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Relationship
Greenway does a really good job of being proactive. Their executives have gotten more involved...
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Loyalty, Relationship
When our IT department submits tickets for functionality or issues with Greenway Health, we don't...
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Operations
Greenway Health has trainings, but they don't invite us to them anymore, so I don't know what happened....
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Culture
Greenway Health has a lot of offerings and different products, but we use third-party solutions and...
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Relationship, Operations
After several years of using the system, there are a couple of valuable things for the vendor to...
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Culture, Relationship
Greenway Health knows that things aren't going well. They are trying to make changes; they fired...
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Relationship
I have always given Greenway Health good remarks until last year and this year. We have just been...
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Culture, Relationship
I recently called Greenway Health's support people because that is the process we are supposed to...
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Product
The solution's health reminders are constantly broken, so it is just really tough to track things...
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Product
Intergy Practice Management doesn't have a built-in vaccine inventory system or a built-in...
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Relationship
If we call Greenway Health's support people, we never get an answer to our problems. They outsourced...
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Relationship, Product
If any clients of Greenway Health want to link to any surrounding health systems, they need to be...
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Product
I'm having a hard time coming up with any benefits of the solution right now. The integration for...
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Value
Anytime we want to add a new provider or anytime we want help with something beyond just reading an...
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Loyalty
The AI in the product provides greater efficiency for the providers, and the learning curve was very...
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Product, Value
The benefit of using multiple solutions from the vendor is a combination of the infrastructure...
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Operations
The vendor doesn’t offer a lot of training. Most of the trainings that we do are things that we do...
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Relationship
The vendor's service for Intergy Practice Management feels more proactive than their service for...
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Loyalty
We are doing robotic process automation now and getting ready to add some machine learning that will...
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Product, Value
Our physicians have been satisfied with Intergy Practice Management. The system is easier to use...
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Operations, Product
The system has been consistent and easy to use. Overall, we have had a good experience with it.
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Culture, Relationship, Value
Greenway Health’s support is very low unless I pay for it. They have US-based TS, but we can't buy...
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Relationship
I used to complain about the previous president, Pratap Sarker. He would send out emails telling us...
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Loyalty, Product
Greenway Health uses Citrix for their web-based services, and Citrix's product has been very...
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Relationship
We have a contact at Greenway Health, and we have a regular call scheduled with them. Sometimes we...
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Product
Where Intergy Practice Management can utilize third-party systems that Greenway Health has allowed...
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Loyalty
If I could snap my fingers and have a different system that we looked at years ago in here tomorrow,...
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Relationship
I think Greenway Health should get rid of Change Healthcare. That would be nice. They should find...
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Loyalty, Relationship
I really don't feel like there have been great enhancements or improvements. Years ago, Greenway...
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Value
Greenway Health’s pricing is somewhat clear, but we are trying to negotiate reducing it because we...
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Operations, Product
Intergy Practice Management is extremely good at scrubbing claims. The system is very integrated...
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Relationship
Greenway Health isn't proactive about anything. If there are any known issues with other payers, the...
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Value
Intergy Practice Management isn't an expensive product, but we get what we pay for.
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Product, Value
I would really like the charge-posting portion of Intergy Practice Management to be improved. That...
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Relationship
Greenway Health's phone support is great now. We have paid extra money for it, so we are getting...
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Operations
If I were to create my own training for the system, it would have to be on-site training for our...
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Loyalty
If Greenway Health were to make some modifications to Intergy Practice Management, I would buy it...
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Value
Greenway Health does not avoid charging for every little thing on the PM side. If we ask for...
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Relationship
Greenway Health is not proactive in solving problems or creating new value. They are not out seeking...
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Product
There is a function within Intergy Practice Management called claims control. When something is...
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Product
When I first started with this organization, the practice management side of Intergy wasn't being...
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Relationship
Greenway Health is fantastic. There are a couple of people over there that I talk to. I don't want...
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Loyalty, Relationship, Operations
There are definitely things that I wish Intergy Practice Management would do that it currently...
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Loyalty, Product
There are things we would like to see improved, but it just may not be possible to improve them. For...
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Operations
I don't know that I have ever been offered ongoing training, and I would like that for users on the...
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Operations, Product
I have not had any issues with Intergy Practice Management. Their upgrades are consistent. When they...
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Relationship
I am extremely satisfied with our team leader from Greenway Health.
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Culture, Value
We can tell there is a turnover within their customer service. We have had many sales...
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Relationship, Product
We want to have better and easier reporting; we want to grab data a little faster. The reports that...
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Relationship
The last year has been positive with Greenway Health. They are trying to be proactive. That is why...
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