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AcuityPlus (WinPFS) (QuadraMed) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
ROI / Cost (care and feeding)
Harris Healthcare definitely does not charge us for every little thing. They don’t charge us for...
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Manager
Interfacing and Integration
We are able to integrate our scheduling systems via a flat file, but that doesn’t work very well. We...
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Manager
Functionality and Upgrades
We are missing some of our needs from the product, but that is because we didn’t take the last...
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Manager
Service and Support
Harris Healthcare's service is really good. I haven’t really had to get the executives involved....
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Manager
Service and Support
Harris Healthcare has attempted to support us during the COVID-19 pandemic, but we haven’t really...
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Manager
Service and Support
Harris Healthcare's support in general stands out. They are always responsive and very helpful. We...
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Analyst/Coordinator
Other Observations & Comments
We avoid asking the vendor things for things that they would charge for, but I don’t feel like they...
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Analyst/Coordinator
Interfacing and Integration
The system seems to be compatible with everything that we have wanted to use it with. The product is...
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Analyst/Coordinator
Functionality and Upgrades
I would like to see some of the product’s filters improved. It is hard to get to where I want to be....
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Analyst/Coordinator
Service and Support
The vendor has kept their promises and has been very responsive. The vendor’s proactivity has gotten...
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Manager
Service and Support
I don't know whether there is any new technology that the vendor is delivering. The support people...
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Analyst/Coordinator
Functionality and Upgrades
In terms of future functionality, QuadraMed has started talking about their program getting the...
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Analyst/Coordinator
Functionality and Upgrades
We are able to analyze patterns really well with AcuityPlus. We want as much information as we can...
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Analyst/Coordinator
Relationship
Things are going well with QuadraMed. They are really receptive to any issues that come up. They are...
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Analyst/Coordinator
Technology
The integration process with AcuityPlus is harder than I would like it to be. Because every EMR is...
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Analyst/Coordinator
Functionality and Upgrades
There are a lot of pieces to reports and a lot of detail in AcuityPlus. Unless someone is shown how...
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Analyst/Coordinator
Other Observations & Comments
This is not a problem on QuadraMed's side, but data is only as good as what goes into it. We are...
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Analyst/Coordinator
Relationship
Every year, we get a complimentary ticket to QuadraMed's conference, which people all over the...
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Analyst/Coordinator
Other Observations & Comments
The system takes a while to learn. There are a lot of idiosyncrasies, and that is not necessarily...
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Analyst/Coordinator
Other Observations & Comments
QuadraMed doesn't nickel-and-dime us; the pricing is pretty straightforward. We have run into the...
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Analyst/Coordinator
Implementation and Training
QuadraMed offers some classes where we can learn how to build our own reports. The classes dig into...
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Analyst/Coordinator
Service and Support
QuadraMed executives are very involved. When I send an email for support, someone will get back to...
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Analyst/Coordinator
Functionality and Upgrades
There are not any improvements needed at a high level. However, if I went down into the weeds, I...
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Analyst/Coordinator
Relationship
I appreciate the involvement of QuadraMed's leadership in the past year. AcuityPlus is moving in the...
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Nurse
Implementation and Training
With a recent upgrade of AcuityPlus, we had a little snafu, but it wasn't terrible. It was just a...
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Nurse
Implementation and Training
When we need something, we just talk to our QuadraMed technical analyst or consultant. We don't...
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Nurse
Functionality and Upgrades
There is still some functionality in AcuityPlus that we would like enhancements on. QuadraMed is in...
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Nurse
Service and Support
In addition to our nurse consultant, we have contact with a product manager at QuadraMed who is...
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Nurse
Functionality and Upgrades
I like that AcuityPlus has been around for a long time. The product has statistical values and is...
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Nurse
Service and Support
QuadraMed's customer service is good. The nurse consultants and members of the technical support...
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Nurse
Functionality and Upgrades
From a development perspective, QuadraMed should improve their communication in regard to how they...
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Director
Service and Support
Customer service for AcuityPlus is excellent. I can’t rave about QuadraMed's support enough; we...
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Director
Functionality and Upgrades
Having an evidence-based tool to look at staffing needs is great, and we get that with AcuityPlus....
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Director
Relationship
If I could wish for anything, I would wish that QuadraMed were more proactive. QuadraMed is super...
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Nurse
Interfacing and Integration
AcuityPlus allows us to project our workload so that we can appropriately plan for the total number...
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Analyst/Coordinator
Service and Support
The product is really stable, and we really do not have any issues with QuadraMed. Anytime that we...
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Analyst/Coordinator
Functionality and Upgrades
I can't think of any improvements that QuadraMed needs to make. QuadraMed just updated their...
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Nurse
Functionality and Upgrades
The system does not connect to our EMR directly, and that is always a struggle. QuadraMed offers...
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Nurse
Service and Support
QuadraMed's support is very good on the IT and specialty sides. We have always gotten very timely...
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Nurse
Technology
We aren't really looking to move away from AcuityPlus at this point. I would purchase the system...
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Nurse
Functionality and Upgrades
The biggest piece of AcuityPlus in which I would like to see some improvement is the reporting. I...
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Nurse
Service and Support
We use AcuityPlus for a specific reason. The support people have been on top of everything. When I...
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Nurse
Implementation and Training
The system is very simple to use. It doesn't require a lot of time or a lot of clicking. If the...
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Nurse
Functionality and Upgrades
The system isn't transparent in our hospital; in other words, it doesn't work automatically based on...
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Nurse
Functionality and Upgrades
We used to have the ability to pick profiles directing the care for patients who had just had...
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Nurse
Functionality and Upgrades
Sometimes it is really hard to capture the metrics for labor and delivery because no metrics really...
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VP/Other Executive
Service and Support
AcuityPlus has been passed to different vendors several times over the years, and we have had to...
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VP/Other Executive
Relationship
We are in the process of upgrading our version of AcuityPlus. The new software will allow us to do...
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Director
Functionality and Upgrades
We use AcuityPlus across our organization, and we use all of its features. Our initial training for...
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Director
Functionality and Upgrades
We use AcuityPlus to measure nursing workflow, to reset things when needed, or to assign a few more...
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Director
Functionality and Upgrades
One of the upgrades brought a bug to our assignment tool. Instead of actually giving our nurses...
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Director
Functionality and Upgrades
Rolling out a unit is a very time-intensive thing because we need to make sure that when the nurses...
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Analyst/Coordinator
Functionality and Upgrades
AcuityPlus' definitions were too general. It left things wide open for too much interpretation by...
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Analyst/Coordinator
Other Observations & Comments
Knowing the kind of functionality they offer, I think QuadraMed could have supported our integration...
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Analyst/Coordinator
Implementation and Training
QuadraMed was never involved with the perinatal training that was done here. I was hired to...
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Analyst/Coordinator
Functionality and Upgrades
QuadraMed's perinatal software is quite different from other vendors'. It was very complex for...
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Nurse
Functionality and Upgrades
QuadraMed put out new code with their recent upgrade, but we haven't implemented it yet. We heard...
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Nurse
Service and Support
QuadraMed is an excellent company. They are very accommodating and timely with their responses to...
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Nurse
Future Outlook
AcuityPlus is like every other piece of technology in that we always want enhancements. There is a...
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Analyst/Coordinator
Functionality and Upgrades
We have been very pleased with AcuityPlus. Our organization has been with QuadraMed for many years,...
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Analyst/Coordinator
Service and Support
QuadraMed's support is amazing. We really only contact them when something isn't working properly,...
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Analyst/Coordinator
Implementation and Training
We had monthly and weekly meetings with QuadraMed on the phone to ensure that things were working...
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Analyst/Coordinator
Lessons Learned
I have learned that I sometimes rely too much on my point of contact at QuadraMed. I forget to reach...
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Analyst/Coordinator
Relationship
Overall, we are very happy with AcuityPlus. We also really like our consultant. That person is...
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Analyst/Coordinator
Service and Support
Things are excellent with QuadraMed. We get great support. There are always blips in any...
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Analyst/Coordinator
Functionality and Upgrades
The reporting capabilities are great. If we need something added or can’t write a report on our own,...
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Analyst/Coordinator
Service and Support
QuadraMed fixes things quickly, and they keep us informed about what they are doing and how they are...
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Analyst/Coordinator
Functionality and Upgrades
The tool is very helpful because of the research value. We can validate things with the tool. It is...
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Analyst/Coordinator
Implementation and Training
Those who are weak with computer applications have a more difficult time with the tool, but the...
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Analyst/Coordinator
Relationship
I have never had to go to the executive level at QuadraMed to get anything resolved or to feel...
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Analyst/Coordinator
Functionality and Upgrades
Because the system wasn't used in real time, our use of the system was limited. It couldn't provide...
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Analyst/Coordinator
Relationship
The consultants we dealt with from QuadraMed were very good. We dealt with two consultants...
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Analyst/Coordinator
Service and Support
One of our consultants may have had a large portfolio of customers. At times, it seemed that the...
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Analyst/Coordinator
Functionality and Upgrades
The definition of each indicator should be fairly straightforward. However, we found that the...
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Analyst/Coordinator
Relationship
At one point, QuadraMed reached out to customers for help in revalidating some methodology and...
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Director
Functionality and Upgrades
AcuityPlus is the only acuity product I have seen that is truly based on the workload of the patient...
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Director
Functionality and Upgrades
There are tons of reports. We can pretty much get whatever we need out of the standard reports.
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Director
Relationship
The only negative thing I can say about QuadraMed is they have high turnover in their...
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Nurse
Relationship
QuadraMed is very responsive to questions and very helpful when we need help. They do reach out to...
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Nurse
Other Observations & Comments
I got the training I needed, but there is a lot of set-up required to get that training to my staff.
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Nurse
Functionality and Upgrades
AcuityPlus is very intuitive.
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Nurse
Relationship
The executives reach out to their customers. And I have no problems emailing the executives.
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Nurse
Other Observations & Comments
I haven't seen a lot of changes in the product. I don't really know what is out there in terms of...
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VP/Other Executive
Functionality and Upgrades
As QuadraMed has been making improvements to AcuityPlus, they have been focusing on workload...
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VP/Other Executive
Functionality and Upgrades
The information that we get from AcuityPlus is very good. For example, the workload information...
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