AcuityPlus (WinPFS) (QuadraMed) Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/26/2020 6:37:05 AM and Model.EvProductId = 968

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

ROI / Cost (care and feeding)

Harris Healthcare definitely does not charge us for every little thing. They don’t charge us for...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We are able to integrate our scheduling systems via a flat file, but that doesn’t work very well. We...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are missing some of our needs from the product, but that is because we didn’t take the last...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Harris Healthcare's service is really good. I haven’t really had to get the executives involved....

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Harris Healthcare has attempted to support us during the COVID-19 pandemic, but we haven’t really...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Harris Healthcare's support in general stands out. They are always responsive and very helpful. We...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We avoid asking the vendor things for things that they would charge for, but I don’t feel like they...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The system seems to be compatible with everything that we have wanted to use it with. The product is...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to see some of the product’s filters improved. It is hard to get to where I want to be....

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor has kept their promises and has been very responsive. The vendor’s proactivity has gotten...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

I don't know whether there is any new technology that the vendor is delivering. The support people...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In terms of future functionality, QuadraMed has started talking about their program getting the...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are able to analyze patterns really well with AcuityPlus. We want as much information as we can...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Things are going well with QuadraMed. They are really receptive to any issues that come up. They are...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

The integration process with AcuityPlus is harder than I would like it to be. Because every EMR is...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are a lot of pieces to reports and a lot of detail in AcuityPlus. Unless someone is shown how...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

This is not a problem on QuadraMed's side, but data is only as good as what goes into it. We are...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Every year, we get a complimentary ticket to QuadraMed's conference, which people all over the...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The system takes a while to learn. There are a lot of idiosyncrasies, and that is not necessarily...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

QuadraMed doesn't nickel-and-dime us; the pricing is pretty straightforward. We have run into the...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

QuadraMed offers some classes where we can learn how to build our own reports. The classes dig into...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

QuadraMed executives are very involved. When I send an email for support, someone will get back to...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are not any improvements needed at a high level. However, if I went down into the weeds, I...

Sep 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I appreciate the involvement of QuadraMed's leadership in the past year. AcuityPlus is moving in the...

Aug 2019
 Helpful

 or  to see details.

Nurse

Implementation and Training

With a recent upgrade of AcuityPlus, we had a little snafu, but it wasn't terrible. It was just a...

Aug 2019
 Helpful

 or  to see details.

Nurse

Implementation and Training

When we need something, we just talk to our QuadraMed technical analyst or consultant. We don't...

Aug 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

There is still some functionality in AcuityPlus that we would like enhancements on. QuadraMed is in...

Aug 2019
 Helpful

 or  to see details.

Nurse

Service and Support

In addition to our nurse consultant, we have contact with a product manager at QuadraMed who is...

Aug 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I like that AcuityPlus has been around for a long time. The product has statistical values and is...

Aug 2019
 Helpful

 or  to see details.

Nurse

Service and Support

QuadraMed's customer service is good. The nurse consultants and members of the technical support...

Aug 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

From a development perspective, QuadraMed should improve their communication in regard to how they...

Aug 2019
 Helpful

 or  to see details.

Director

Service and Support

Customer service for AcuityPlus is excellent. I can’t rave about QuadraMed's support enough; we...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Having an evidence-based tool to look at staffing needs is great, and we get that with AcuityPlus....

Jul 2019
 Helpful

 or  to see details.

Director

Relationship

If I could wish for anything, I would wish that QuadraMed were more proactive. QuadraMed is super...

Jul 2019
 Helpful

 or  to see details.

Nurse

Interfacing and Integration

AcuityPlus allows us to project our workload so that we can appropriately plan for the total number...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The product is really stable, and we really do not have any issues with QuadraMed. Anytime that we...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I can't think of any improvements that QuadraMed needs to make. QuadraMed just updated their...

Jul 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The system does not connect to our EMR directly, and that is always a struggle. QuadraMed offers...

Jul 2019
 Helpful

 or  to see details.

Nurse

Service and Support

QuadraMed's support is very good on the IT and specialty sides. We have always gotten very timely...

Jul 2019
 Helpful

 or  to see details.

Nurse

Technology

We aren't really looking to move away from AcuityPlus at this point. I would purchase the system...

Jul 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The biggest piece of AcuityPlus in which I would like to see some improvement is the reporting. I...

Jul 2019
 Helpful

 or  to see details.

Nurse

Service and Support

We use AcuityPlus for a specific reason. The support people have been on top of everything. When I...

Jul 2019
 Helpful

 or  to see details.

Nurse

Implementation and Training

The system is very simple to use. It doesn't require a lot of time or a lot of clicking. If the...

Jun 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The system isn't transparent in our hospital; in other words, it doesn't work automatically based on...

Jun 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We used to have the ability to pick profiles directing the care for patients who had just had...

Jun 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Sometimes it is really hard to capture the metrics for labor and delivery because no metrics really...

Jun 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

AcuityPlus has been passed to different vendors several times over the years, and we have had to...

Mar 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We are in the process of upgrading our version of AcuityPlus. The new software will allow us to do...

Mar 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We use AcuityPlus across our organization, and we use all of its features. Our initial training for...

Mar 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We use AcuityPlus to measure nursing workflow, to reset things when needed, or to assign a few more...

Mar 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the upgrades brought a bug to our assignment tool. Instead of actually giving our nurses...

Mar 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Rolling out a unit is a very time-intensive thing because we need to make sure that when the nurses...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

AcuityPlus' definitions were too general. It left things wide open for too much interpretation by...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Knowing the kind of functionality they offer, I think QuadraMed could have supported our integration...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

QuadraMed was never involved with the perinatal training that was done here. I was hired to...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

QuadraMed's perinatal software is quite different from other vendors'. It was very complex for...

Mar 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

QuadraMed put out new code with their recent upgrade, but we haven't implemented it yet. We heard...

Oct 2018
 Helpful

 or  to see details.

Nurse

Service and Support

QuadraMed is an excellent company. They are very accommodating and timely with their responses to...

Oct 2018
 Helpful

 or  to see details.

Nurse

Future Outlook

AcuityPlus is like every other piece of technology in that we always want enhancements. There is a...

Oct 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have been very pleased with AcuityPlus. Our organization has been with QuadraMed for many years,...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

QuadraMed's support is amazing. We really only contact them when something isn't working properly,...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We had monthly and weekly meetings with QuadraMed on the phone to ensure that things were working...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I have learned that I sometimes rely too much on my point of contact at QuadraMed. I forget to reach...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Overall, we are very happy with AcuityPlus. We also really like our consultant. That person is...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Things are excellent with QuadraMed. We get great support. There are always blips in any...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The reporting capabilities are great. If we need something added or can’t write a report on our own,...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

QuadraMed fixes things quickly, and they keep us informed about what they are doing and how they are...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The tool is very helpful because of the research value. We can validate things with the tool. It is...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Those who are weak with computer applications have a more difficult time with the tool, but the...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have never had to go to the executive level at QuadraMed to get anything resolved or to feel...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Because the system wasn't used in real time, our use of the system was limited. It couldn't provide...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The consultants we dealt with from QuadraMed were very good. We dealt with two consultants...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

One of our consultants may have had a large portfolio of customers. At times, it seemed that the...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The definition of each indicator should be fairly straightforward. However, we found that the...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

At one point, QuadraMed reached out to customers for help in revalidating some methodology and...

Sep 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

AcuityPlus is the only acuity product I have seen that is truly based on the workload of the patient...

Jun 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are tons of reports. We can pretty much get whatever we need out of the standard reports.

Jun 2018
 Helpful

 or  to see details.

Director

Relationship

The only negative thing I can say about QuadraMed is they have high turnover in their...

Jun 2018
 Helpful

 or  to see details.

Nurse

Relationship

QuadraMed is very responsive to questions and very helpful when we need help. They do reach out to...

Jun 2018
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

I got the training I needed, but there is a lot of set-up required to get that training to my staff.

Jun 2018
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

AcuityPlus is very intuitive.

Jun 2018
 Helpful

 or  to see details.

Nurse

Relationship

The executives reach out to their customers. And I have no problems emailing the executives.

Jun 2018
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

I haven't seen a lot of changes in the product. I don't really know what is out there in terms of...

Jun 2018
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

As QuadraMed has been making improvements to AcuityPlus, they have been focusing on workload...

Jun 2018
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The information that we get from AcuityPlus is very good. For example, the workload information...

Jun 2018