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Commentary Summary
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User Commentary
Director
Relationship
We have been through several owners with AcuityPlus. It is now a part of Harris Healthcare. We are...
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Director
Functionality and Upgrades
I do believe there is not a better acuity product out there. A lot of people try and come up with...
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Director
Other Observations & Comments
I feel like Harris Healthcare doesn’t have a great grasp of innovation. AcuityPlus started as a...
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Manager
Service and Support
We have been using AcuityPlus for years, and throughout all the different iterations of the product,...
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Manager
Other Observations & Comments
Unfortunately, we don't use AcuityPlus to its fullest capacity. We use the solution more for...
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Manager
Service and Support
Any time we have had an issue, we have put in a ticket, and the ticket has been addressed quite...
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Manager
ROI / Cost (care and feeding)
Harris Healthcare definitely does not charge us for every little thing. They don’t charge us for...
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Manager
Interfacing and Integration
We are able to integrate our scheduling systems via a flat file, but that doesn’t work very well. We...
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Manager
Functionality and Upgrades
We are missing some of our needs from the product, but that is because we didn’t take the last...
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Manager
Service and Support
Harris Healthcare's service is really good. I haven’t really had to get the executives involved....
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Manager
Service and Support
Harris Healthcare has attempted to support us during the COVID-19 pandemic, but we haven’t really...
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Manager
Service and Support
Harris Healthcare's support in general stands out. They are always responsive and very helpful. We...
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Analyst/Coordinator
Other Observations & Comments
We avoid asking the vendor things for things that they would charge for, but I don’t feel like they...
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Analyst/Coordinator
Interfacing and Integration
The system seems to be compatible with everything that we have wanted to use it with. The product is...
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Analyst/Coordinator
Functionality and Upgrades
I would like to see some of the product’s filters improved. It is hard to get to where I want to be....
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Analyst/Coordinator
Service and Support
The vendor has kept their promises and has been very responsive. The vendor’s proactivity has gotten...
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Manager
Service and Support
I don't know whether there is any new technology that the vendor is delivering. The support people...
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