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User Commentary
Relationship
Call centers are pretty metrics-based, so if HCTec had to pick up the phone within the third ring,...
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Relationship, Operations
With HCTec, we did call center stuff, so I didn't know individuals. The people did the job, and...
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Relationship
I can communicate with people higher than the account executive at HCTec. They are willing to...
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Relationship
Our use of HCTec is limited because we are a stable organization, so we do more optimization now,...
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Relationship, Operations
When consultants are remote, it is hard to interact in an online environment. When a consultant is...
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Relationship, Operations
I have pretty high expectations, but the firm meets my expectations. The firm is able to quickly...
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Operations
We were very impressed with the selection of possible hires from HCTec. It became difficult at times...
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Loyalty, Relationship
HCTec was very quick. I was impressed with how fast they were able to meet our needs. They were...
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Relationship
HCTec is very responsive. If I message them or if something comes up, they know what to ask and what...
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Operations
I can't name a specific area of improvement for the firm just because they can do everything I ask...
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Relationship
When I had contact with HCTec’s executives, I often didn't feel like I was necessarily heard when I...
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Relationship, Operations
Initially, I thought HCTec was awful. They hired people that we had no say on, and many people...
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Relationship, Services
For the things that we have taught HCTec to do, we have provided documentation, and the firm has...
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Relationship, Operations
Over time as we have trained, things have changed. I feel if we were to ever have to not have the...
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Relationship
HCTec has a really good person that is working with us.
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Relationship, Services
With HCTec, I would be a little more prescriptive about what I want because I have been disappointed...
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Services
HCTec is a little unorganized. For example, they will have their people do things, and they won’t...
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Relationship
I expect HCTec to vet their staff a little better and be more detailed. I don't know whether they...
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Services
HCTec can get me large amounts of candidates very quickly, more so than other firms can. The firm...
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Relationship
Overall, the partnership with HCTec was really good. Anytime we needed anything from any of their...
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Relationship, Operations
We found that some of HCTec’s people didn't have the level of commitment needed, meaning that we had...
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Relationship
Our account manager for HCTec resigned, and I still don't know who the new account manager is. The...
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Value
The staffing firms I use are completely interchangeable. The only additional value they provide is...
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Relationship, Services
I am often in search of a firm that can assist me in finding individuals with specific skill sets....
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Relationship, Operations
When we come across a consultant we truly appreciate, we need firms that can handle the...
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Relationship
Although HCTec fulfills our needs effectively, our relationship feels more transactional than...
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Relationship, Operations
HCTec has developed a good understanding of my preferences when it comes to the type of consultants...
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Relationship
HCTec found very good or excellent resources. I have a positive working relationship with HCTec and...
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Loyalty, Relationship
Really devoting time to the specific level positions that we are looking for is hard. That is why we...
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Relationship
My satisfaction has more to do with the candidates and not necessarily the firm. We have had a lot...
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Relationship
I would tell someone looking into the product that if they are looking for very specialized...
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Value
HCTec has been pretty good with charges. When we have had a candidate back out after a certain...
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