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HCTec HIT Staffing Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

HCTec has been able to find candidates quickly for us. With HCTec, there have been a few minor...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

HCTec has been good to work with. We've had some unexpected situations. When we need someone to fill...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

One of the things that we were busy doing with HCTec was trying to figure out how to use AI for a...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Director

Our last project had a very short timeline, and HCTec got me several candidates that I was able to...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

 or  to see details.

Director

HCTec does a slightly better job of balancing their contact frequency than other firms do.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I needed a contractor to support a system, and I was wondering whether I could just get the firm on...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

HCTec exceeds our expectations in the sense that when we ask to see a couple of résumés, they always...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Director

We have hired a high percentage of HCTec consultants who have come in as full-time employees. HCTec...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

 or  to see details.

Director

With some of the projects we were working on where we had certain deliverable dates, HCTec was able...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

I would tell others that relationship building is so important. HCTec is our partner; they are not a...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

We have a great relationship with our staffing advisor from HCTec. This person is our support go-to...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

I have been very satisfied with working with HCTec and hope to continue working with them as we...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

I meet with HCTec's leadership regularly. So their involvement is excellent. And I would score the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

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