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Health Data Movers Data Migration & Integration Services Commentary
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Subject Expert
Niel Oscarson
Senior Vice President of Insights
Subject Expert
Niel Oscarson
Senior Vice President of Insights
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User Commentary
How to read commentary tags
1Comment Tone
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
2Pillars
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
3Evaluation
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
Software
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
Services
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Manager
Health Data Movers was an experienced firm and had excellent familiarity with the content. They had...
Manager
The firm could have improved by better anticipating potential pitfalls. Specifically, there were...
Manager
We had a situation with some billing workflow concerns that was escalated. We were able to speak...
Commentary Summary
Comment Type Breakout