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Healthcare IT Leaders Business Solutions Implementation Services Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

The expected outcomes with Healthcare IT Leaders were to pull together an analysis of what it would...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Director

We had an issue with the project manager from Healthcare IT Leaders. We weren't big fans of the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Healthcare IT Leaders made things right after we had some initial friction, and they haven't backed...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Healthcare IT Leaders' pricing is on the high side. The enhancement projects are taking a long time...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Healthcare IT Leaders exceeded our expectations with certain people they provided who went above and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

We are satisfied with what Healthcare IT Leaders has delivered so far, but we haven't seen the full...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

We had an issue with one of Healthcare IT Leaders' people, but the firm corrected the issue and...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

I had regular calls with Healthcare IT Leaders. If we ever had a problem, I could pick up the phone,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Healthcare IT Leaders was always good during the negotiation. We could get them down to where we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

With Healthcare IT Leaders, we had the smoothest go-live I've had in my entire career.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Healthcare IT Leaders was very good to work with, and they did a great job. We could improve a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Healthcare IT Leaders' staff and consultants were very good and patient. We worked well together. As...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Healthcare IT Leaders helped design the education for the platform alongside our in-house education...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Director

Healthcare IT Leaders was very engaged, organized, and clear with communication about who was...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

The project work that Healthcare IT Leaders did was really helpful. Personally, I don't have a good...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Director

The Healthcare IT Leaders project manager (PM) that we were assigned and still use does a fantastic...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

Healthcare IT Leaders works well. They are like a part of my team, so they are going to do whatever...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

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