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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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User Commentary

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Manager

We had to second-guess the firm's manager multiple times. As I became more involved in the project,...

Mar 2021
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Manager

I am being generous with my low score for how the firm supported us during COVID-19. It is bad when...

Mar 2021
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Manager

We haven't seen any cost savings or improved end-user satisfaction. One consultant never got to all...

Mar 2021
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Manager

I wouldn't use the firm's services again. In the past, we used a couple of firms that were more...

Mar 2021
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Manager

I would definitely recommend one of the consultants, and I would recommend the agency. We used the...

Mar 2021
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Manager

From the get-go, Healthcare IT Leaders had given us a clear view of what they could offer us, and we...

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Manager

I really don't have anything negative to say about Healthcare IT Leaders. They were really...

Mar 2021
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Manager

We were doing an implementation during the COVID-19 crisis, and that is still a very tough spot for...

Mar 2021
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Manager

Because of the nature of the world, we were already immersed in Zoom and things like that. We had a...

Mar 2021
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Manager

With Healthcare IT Leaders, we were implementing a new system. COVID-19 hit early on, so our...

Mar 2021
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Manager

We had one trainer that actually did all of our training videos and things like that. The trainer...

Mar 2021
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Manager

We had a rather large upgrade, and we decided to look to our main vendor to assist us with that. Our...

Mar 2021
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Manager

There were some hiccups. I am not sure that I could blame those on Healthcare IT Leaders because of...

Mar 2021
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Manager

We needed to know a bit ahead of time how things were going and what we could anticipate in terms of...

Mar 2021
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Manager

Healthcare IT Leaders probably should have looked ahead and seen some things. They thought six or...

Mar 2021
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Manager

Healthcare IT Leaders was very professional; they were there at the drop of a hat. When we needed...

Mar 2021
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Manager

The firm was very responsive to our requests and our needs. We met on a frequent basis, and they...

Mar 2021
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Manager

We had a project coordinator who set up the meetings and was always on the calls. If one or two of...

Mar 2021
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Manager

I don’t mean to be negative, but I didn’t see anything that really stood out. Dealing with custom...

Mar 2021
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Manager

Healthcare IT Leaders provides staff augmentation for us. Healthcare IT Leaders is doing a good job....

Jan 2021
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Manager

I have never met any high-level executives from Healthcare IT Leaders. We have good contacts and a...

Jan 2021
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Director

During the COVID-19 crisis, it was almost like we started over with the vendor again. It felt like...

Nov 2020
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Director

I am not sure that I would purchase the vendor’s services again. I haven’t worked with any...

Nov 2020
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Director

What bothered me is that the vendor’s consultants acted like they had never done the work before,...

Nov 2020
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Director

The vendor left us in a worse situation than we were in before. We had a lot of meetings and talked...

Nov 2020
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Director

The vendor’s executive involvement was actually pretty good. In the beginning, our partnership was...

Nov 2020
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Director

We have an analyst at our organization that has to do a lot of rework. When the project ended, we...

Nov 2020
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Manager

We knew we needed more expertise than what we had to make one of our systems run effectively, so we...

Oct 2020
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Manager

We are really comfortable with Healthcare IT Leaders and the depth of their knowledge with our...

Oct 2020
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Manager

Our experience was definitely good in a few areas and a little rocky in another area. The resource...

Oct 2020
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Manager

Healthcare IT Leaders helped improve the performance of our software. They did get the system...

Oct 2020
||
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Manager

We had soft savings because of our engagement with Healthcare IT Leaders but not hard savings. There...

Oct 2020
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Manager

I would tell a potential customer to understand who will be on the team, to know their backgrounds,...

Oct 2020
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Director

Healthcare IT Leaders gave us a few really good resources. They have been outstanding, and they are...

Aug 2020
||
(0)
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Director

Healthcare IT Leaders has been very supportive during the COVID-19 crisis. I actually had a couple...

Aug 2020
||
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Director

One of the big things that we are looking for on our project is a transformation of business...

Aug 2020
||
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Director

Healthcare IT Leaders continues to stay in touch. We have our teams, and we have regular catch-up...

Aug 2020
||
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Director

We are using a new product, but Healthcare IT Leaders could probably strengthen their technical...

Aug 2020
||
(0)
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Director

Healthcare IT Leaders is still a staff augmentation firm. I have looked at them in depth. They don’t...

Aug 2020
||
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