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Healthcare IT Leaders IT Planning and Assessment Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CIO

We went with Healthcare IT Leaders because we have experience with them, and their rates were more...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

CIO

Healthcare IT Leaders did a good job of resourcing. We've been through a couple of people who didn't...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

 or  to see details.

Director

Healthcare IT Leaders reaches out periodically to see how things are going. There were some...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

Healthcare IT Leaders exceeded our expectations. We would ask them a question, they would give an...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

I would hire Healthcare IT Leaders again because they were extremely knowledgeable. They showed up...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We definitely received our money’s worth, knowing that Healthcare IT Leaders came in under budget....

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Director

An executive from Healthcare IT Leaders was on-site multiple times. They were also on a good portion...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

Healthcare IT Leaders had their strategy laid out. They gave us lots of examples. In complete...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

We have spoken to other organizations that have reached out to us about Healthcare IT Leaders. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

I personally believe that there is always room for a little bit of improvement, although it would be...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

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