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Healthrise EHR Revenue Cycle Optimization Commentary
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Subject Expert
Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CFO

We are very pleased with the outcome of Healthrise’s work. Healthrise did a really nice job with our...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CFO

A lot of Healthrise’s work dovetailed into optimizing our EHR workflows. There were some build...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CFO

I didn't have the bandwidth or the resources to do the project, so I needed some support there, and...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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CFO

Healthrise is very good at touch management. They communicate regularly and keep me apprised of what...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

Healthrise could do a better job of showing their value. They are valuable to me, but if I'm put in...

Comment Tone Negative
Pillars Services, Value
Evaluation Unrated

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VP/Other Executive

My expectations may have been low, but Healthrise has brought a really big wealth of knowledge, and...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

Today, Healthrise is now my first stop for revenue cycle business needs. They have expanded their...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

I can’t say that every IT resource exceeds expectations 100% of the time, but overall, the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We are very much aligned with Healthrise, and that alignment has been intentional from the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

ROI discussions are ongoing and complex. Right now, we have many projects in the pipeline for the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The people at Healthrise are not worker bees doing account-level work. They are experts in hospital...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We have KPIs and metrics that we track, but Healthrise identified some internal KPIs that they are...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

We went through the RFP to pick a good long-term partner. One of the main reasons that Healthrise...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Healthrise's people are Epic experts. The firm has an arm that does Epic consulting for...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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VP/Other Executive

Healthrise is in it for the long haul. They give a white-glove service. They appreciate the...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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VP/Other Executive

Nobody likes to pay for services at the end of the day, but for this partnership with Healthrise,...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

We haven’t had any issues with the staff or consultants from Healthrise. I haven't had any...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

We have had executive check-ins, and the executives are always available and say to let them know if...

Comment Tone Positive
Pillars Relationship, Operations, Services, Value
Evaluation Unrated

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VP/Other Executive

The firm has done wonderfully. I have worked with them before, and I know what they are capable of....

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

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VP/Other Executive

The people at Healthrise are very tireless workers. The job doesn’t end at five o’clock. I often see...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

Because the people from Healthrise have been in so many different organizations, they see what...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Healthrise’s execution has been very timely and attentive. In terms of their performance, we are a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Some of Healthrise’s senior people have visited us to make sure we are good from a customer...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

Healthrise exceeded my expectations. They were very present. They followed up. They provided...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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CFO

Healthrise brings expertise to the table. They do know what they are talking about. Oftentimes,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CFO

I do believe that Healthrise has strategic ability, but that wasn’t their overall approach to...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CFO

Healthrise doesn’t avoid charging for every little thing. If we change anything, they adjust their...

Comment Tone Negative
Pillars Services, Value
Evaluation Unrated

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