Healthwise Patient Engagement Solution Commentary
Filtered view: All

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Product

Healthwise Patient Engagement Solution is easy to follow and understand. When COVID-19 was heavy, we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our Healthwise account manager is stellar. I have always had great customer service from them. They...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are trying to retool to manage our senior audience a bit better, and Healthwise Patient...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Because of the recent acquisition of Healthwise by WebMD Ignite, I think the system is going to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

At our organization, Healthwise Patient Engagement Solution is valuable because we know beyond a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We use the Healthwise risk calculators, and they are one of the most frequently used assets on our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our organization has acquired some doctors' offices, and we are in the process of trying to make a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The people from Healthwise are wonderful to work with. If I have any concerns or want anything...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Healthwise could work on offering more titles in more languages. They could also work on their...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

We offer the Healthwise education throughout the patient's whole care continuum, and I think that is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When it comes to ease of use for patients in Healthwise Patient Engagement Solution, it is all about...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Value

Healthwise's material has been instrumental in educating our members and staff.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Healthwise Patient Engagement Solution is our enterprise platform. The significant outcome of...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Healthwise is pretty static. I would love for a patient education platform to have some variability...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

What stands out in my mind regarding Healthwise is their innovation and mindset of continual...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Recently, Healthwise was purchased by WebMD, and I'm not sure that the communication around that has...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We use the product for patient education materials, and we integrate it with our EMR. One outcome...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I appreciate the collaboration we have had with a specific Healthwise account representative; that...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our experience with Healthwise has been very positive. We regularly communicate and touch base with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

With Healthwise, it is hard to say how I would forecast my satisfaction 12 months from now....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The system gives us the ability to provide patient information to people with all levels of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

People who are used to using PDFs are fine with using the Healthwise system if we can attach the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

If someone asked my advice about Healthwise Patient Engagement Solution, I would tell them to look...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

I don't love the way Healthwise does licensing for our EHR. They do it based on volume, but it is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We don't get ongoing training from Healthwise, but we don’t need it. The system does what it does.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Healthwise's system is a bare-minimum patient education solution. The only reason we haven't...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We are able to send out educational content with the system. There are links to videos for people...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Healthwise's content is constantly being updated and rolled out. We don't have to do anything...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

A couple of years ago, we had issues with Healthwise charging us for every little thing, but the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We don't use the system extensively behind its patient education material. The things we do with the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We haven't opened the system to allow patients to search for the content that they want. That is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Some of the outcomes we have experienced as a result of Healthwise Patient Engagement Solution are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have different software modules connected to Healthwise Patient Engagement Solution, and one of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Value

We meet with our account manager at Healthwise on a regular basis, and that individual reviews our...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Our patients' use of the system goes off the content that our nurses give them or add to their...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

Healthwise is switching their platform over to a PDF version of the system. We are very excited for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

We have always had patient education materials available. We have a lot of homegrown materials that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Providing up-to-date information to our patients about certain conditions is our primary focus in...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In general, things with Healthwise are going great. We usually touch base every quarter to go over...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

What we are upgrading to with Healthwise will give us more languages for our patients and make...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Usually, we work with an account executive at Healthwise, and we have never had any escalations. I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Right now, my team does manual quarterly imports that can take many hours. With the API, that manual...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Operations

When it comes to educational materials, Healthwise is very aware, and they do their research around...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I'm hoping to take advantage of the product, but the only thing that is holding us back from the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Because of the engagement with the vendor, we have seen a significant decrease in our print and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We don't yet have the ability for a member to access the Healthwise tool via their mobile device....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Healthwise is very keen on any updates to their version. Normally, we get an update on the content...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Healthwise is very responsive and supportive, and that is key for us. We recently implemented a new...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We haven't really taken advantage of Healthwise’s ongoing training, but their initial training was...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Healthwise’s tool gives us an electronic means for our members to access clinically backed or...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The system is definitely worth the money we are paying the vendor. They are cost effective compared...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

As a vendor, Healthwise doesn’t cover all the bases; their solution really lacks a breadth of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

When we did a contract with Healthwise, they included their video education in the entire bundle....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Healthwise’s videos are significantly different than our previous vendors’. Healthwise’s videos are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

If Healthwise can do something for us, they will do it. I have been really impressed. The vendor was...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Healthwise did a thorough implementation, was very responsive, and conducted lots of training on our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The videos and tools are good. And the vendor has met our needs in terms of interoperability. We...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Healthwise has done a good job of interacting with us, offering support, and being super responsive...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have a better member experience using Healthwise Patient Engagement Solution. We get very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product quality of Healthwise Patient Engagement Solution is good. They have good videos, tools,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Our people would be happier if the product were integrated to the point where it can grab things for...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There is some frustration among our patients because some of the links don't work. We have been...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s support is good. They always tell me what I want to hear. If we pick up something about...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The vendor is working on the translation piece of the product, but I’m not happy with the current...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The training material could have better content review and customization. It should be easier for us...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I'm doing a lot of work in the institution navigating for better support for patient education...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When we switched from our previous solution, that got rid of a lot of the automation. We have been...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Healthwise's customer service is incredible. The folks from Healthwise who we have worked with have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I wish that Healthwise Advise were part of the base product. That would allow for more advanced AI...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, we have had a very positive experience with Healthwise. The account manager that we work...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When I heard of teams doing training with Healthwise, I heard they found the training very helpful....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

I would suggest that Healthwise be more proactive or help us understand what the best practices...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The main outcome that we have seen from the product has been that our patients have been empowered....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Healthwise does a decent job with translations, but those translations aren't great because we have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Internally, we have struggled a little with finding the resources to understand who the superusers...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Healthwise is very responsive when we are in a unique position. Our people are not the biggest...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The integration rate is pretty straightforward with Healthwise, and we have dedicated time on our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One thing we ask for is to have the information parsed out so that we know things for the nurses we...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

I want to buy our software from Healthwise. I wouldn't go to any other source because I have been a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We barely have any executive involvement other than connecting with old friends who are high up. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

Right now, we are determining our future as an organization and whether we are going to merge with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

One thing stands out for me about Healthwise Patient Engagement Solution. Up until COVID-19, I never...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There are thousands of articles in Healthwise Patient Engagement Solution, but we are not going to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Healthwise can only do what is possible within the constraints of the EHR that we have. For example,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The major thing for me is providing consistency throughout the continuum of care for anyone engaging...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The content in Healthwise Patient Engagement Solution is decent; however, Healthwise bases the price...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Every time we send an email to the vendor or ask a question, they have to go to somebody else. Even...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

We are shopping around for another vendor, but now that I have seen other vendors, I would buy...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The vendor’s data and analytics aren't the greatest. They give things to us, but those things are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Healthwise has a patient education solution built into our EHR, but Healthwise has a separate...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I don't think we have been offered ongoing training by Healthwise. I develop training for our staff,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Healthwise could definitely improve around implementations. We are implementing some changes with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are starting to move toward FHIR integration, and that is going to be really great, but from what...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Healthwise’s content is great. It is within the reading level that we need. The vendor is always...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Healthwise is very personable, and they are not aggressive salespeople. They are always willing to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't work directly with anyone at Healthwise who is necessarily empowered to solve our problems....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The platform is older and needs some updates, specifically with the decision tools. The content is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Healthwise does a nice job. When the COVID-19 pandemic began, they had updates pretty quickly. They...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I talk with all kinds of the vendor’s folks. They cover for each other. Healthwise is great.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Healthwise is very collaborative. When we told them what we were trying to do, they came up with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s support team is great. I have had a couple of different account managers, and the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

The vendor’s implementation services are extremely helpful, and their ongoing training is excellent....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

The vendor’s implementation services are extremely helpful, and their ongoing training is excellent....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​