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Healthwise Patient Engagement Solution Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
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July 2023
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Healthwise Patient Education 2023: Providing Health Education to Improve Health Decisions
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User Commentary

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Manager

Relationship, Product

Healthwise has no problem involving all sorts of people from their organization. We were able to...

Jul 2025
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(0)
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Manager

Value

Healthwise has been instrumental in increasing the patient education engagement here. We educate our...

Jul 2025
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Manager

Product

We haven't had any issues with upgrades from Healthwise. Every time we upgrade, the bulk of the work...

Jul 2025
||
(0)
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Manager

Product

Recently, we have had a bit more dissatisfaction from patients with Healthwise's system than in the...

Jul 2025
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(0)
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Manager

Product

We have been able to integrate all of Healthwise’s education nicely into our EHR, including both...

Jul 2025
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(0)
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Manager

Loyalty

My overall satisfaction with Healthwise has gone down since they were acquired by WebMD Ignite. I'm...

Jul 2025
||
(0)
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Manager

Product

Healthwise gives us opportunities to use content as a service, and they offer to categorize the...

Jul 2025
||
(0)
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Manager

Culture, Relationship

We have had a pretty positive experience with Healthwise. We got used to getting questions answered...

Jun 2025
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(0)
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Manager

Relationship, Product

Healthwise's solution is actually pretty easy to use. There have been a couple of API issues in the...

Jun 2025
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(0)
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Analyst/Coordinator

Relationship

We have received great support from our vendor. There was a period of time when the vendor heavily...

May 2025
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(0)
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Manager

Loyalty, Product

When we send a patient a Healthwise Patient Engagement Solution article or video via the after-visit...

Apr 2025
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(0)
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Manager

Operations, Product

There are so many different ways of searching for topics, and that can be confusing for the patient....

Apr 2025
||
(0)
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Manager

Product

Our IT department has not felt comfortable going forward with different integration technologies...

Apr 2025
||
(0)
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Manager

Relationship

We have had a drop-off in terms of the quality of support from Healthwise. There was a huge...

Apr 2025
||
(0)
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Manager

Product

When Healthwise Patient Engagement Solution material is distributed to a patient, they can be better...

Apr 2025
||
(0)
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Manager

Product

There have been no issues with Healthwise Patient Engagement. We had just one little hiccup, but it...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

Healthwise rates low regarding proactive service. I have to tell them when there is a problem. Also,...

Apr 2025
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(0)
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Analyst/Coordinator

Culture, Value

Healthwise charges us for every little thing. We have actually had to drop pieces of the contract...

Apr 2025
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(0)
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Analyst/Coordinator

Loyalty

We are investigating several vendors to replace Healthwise. When our Healthwise contract is up, we...

Apr 2025
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(0)
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Analyst/Coordinator

Product

From engaging with this vendor, we have gotten a lot of patient education content to offer in...

Apr 2025
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(0)
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Manager

Loyalty, Relationship

With Healthwise, there has been a change in hands. The person that we typically worked with is gone....

Apr 2025
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(0)
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Manager

Loyalty

I expect my overall satisfaction will rate between the middle of the road and the top of the scale a...

Apr 2025
||
(0)
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Manager

Value

We use Healthwise Patient Engagement Solution for patient education, including patient education...

Apr 2025
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(0)
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Manager

Product

Healthwise has been a great organization to work with. I think there are some opportunities there....

Apr 2025
||
(0)
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Manager

Relationship

Healthwise doesn't keep all promises. They recently underwent a change in parent company, and we...

Apr 2025
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(0)
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Director

Relationship

We get regular updates of changes from Healthwise. They host the system for us; we don't manage it....

Apr 2025
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(0)
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Director

Operations, Product

If end users know how to search in a search bar in Healthwise's solution, everything is good....

Apr 2025
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(0)
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Director

Product

We have bought bolt-on projects from Healthwise. We also use their videos in the waiting rooms of...

Apr 2025
||
(0)
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Director

Loyalty, Product

I am not in the weeds with Healthwise’s vision and where they are going. We use the system for...

Apr 2025
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(0)
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Director

Operations, Product, Value

We spend a good deal of time educating our members on how to straighten up, fly right, and do what...

Apr 2025
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(0)
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Director

Loyalty, Product

Healthwise's system is our reference of choice for patient education. In my department, we provide...

Apr 2025
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(0)
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Director

Culture

Our contract is a contract with Healthwise, so it doesn't seem to change very often. Our leadership...

Apr 2025
||
(0)
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Director

Product

The one thing that is not the best about Healthwise's system is that it is not really formatted for...

Apr 2025
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(0)
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Director

Loyalty, Product

What we still lack with the Healthwise Patient Engagement Solution is an app presence through either...

Apr 2025
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(0)
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Director

Loyalty

Healthwise is looking into AI capabilities. If I am getting all this data about a certain member, I...

Apr 2025
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(0)
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Director

Product

Healthwise needs to improve their search capabilities in Healthwise Patient Engagement Solution to...

Apr 2025
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(0)
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Director

Loyalty

We are still navigating through the acquisition of Healthwise, and we really don't know how things...

Apr 2025
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(0)
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Director

Product

Any time Healthwise puts in new functionality in the Healthwise Patient Engagement Solution for us,...

Apr 2025
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(0)
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Director

Relationship

Our Healthwise account manager and our direct technical support are superior. Healthwise is one of...

Apr 2025
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(0)
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Director

Relationship, Product

The beauty of Healthwise is that they are always reviewing their content not only from a medical or...

Apr 2025
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(0)
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Director

Product, Value

Using Healthwise Patient Engagement Solution has allowed us to increase the scope of people that we...

Apr 2025
||
(0)
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Director

Operations, Product

All patients have to do to use Healthwise Patient Engagement Solution is go to our website and click...

Apr 2025
||
(0)
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Director

Product

Healthwise promised that there would be more accessibility to different languages, and we found that...

Apr 2025
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(0)
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Director

Loyalty

Because of the acquisition of Healthwise by WebMD Ignite, things are going to change. WebMD Ignite...

Apr 2025
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(0)
 Thank you  Helpful

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Director

Relationship, Operations

Healthwise was acquired by WebMD Ignite, and we couldn’t get ahold of them, especially during the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

In the beginning, Healthwise was very good about connecting with us, and they gave us a lot of good...

Apr 2025
||
(0)
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Director

Loyalty

I would buy Healthwise Patient Engagement Solution again even though it doesn't meet our needs all...

Apr 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture

Before the acquisition, we were working with Healthwise on something that wasn’t really in our...

Apr 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

We use Healthwise’s content mostly in the acute care space as their point-of-care RTF or HTML...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

We haven’t had anyone from Healthwise reach out to us proactively and tell us what our options are...

Apr 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

One of the biggest parts of our contract with Healthwise is the care management platform. We can...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

Healthwise Patient Engagement Solution performed well initially, but there has been a transition...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The vendor charges for every little thing, especially now that they have been acquired by WebMD...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We have some dissatisfaction with the vendor right now, and that has to do with their recent...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our enterprise-wide solution for patient education's mainstream product is Epic patient...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

The product supports our integration goals because we included some integration requirements in our...

Mar 2025
||
(0)
 Thank you  Helpful

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Director

Operations, Product

I don’t know whether this is Epic’s fault, but I wish that giving patient instructions through...

Feb 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

Healthwise is very responsive and helpful. However, I would love to see more guidance and initiative...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product, Value

In our inpatient setting, Healthwise's solution has helped make patient education a well-oiled...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Healthwise's solution is integrated with our EHR. We have a couple of issues when we develop custom...

Jan 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

We are looking to transition off of Healthwise's solution. Cost is the primary reason. We have had...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We need to check a box for regulatory reasons, but our organization is not using Healthwise's...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship

Right now, Healthwise is going through a rough patch. They are going through a transition because...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

When we do an implementation, education is one of the things that get skirted to the side for other...

Jan 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

We primarily use Healthwise's solution for content that is being printed on the patients'...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Probably the biggest outcomes we have achieved from using the product are standardization and the...

Jan 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Value

The vendor is offering something where we don't upload the materials multiple times a year, but we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

The vendor is in flux adding some new functionality, so we are still evaluating their last upgrade....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor could work on their translations. I would say that the time from request to delivery is...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

I respect the vendor's willingness to hear us. When we identify gaps, the vendor's people are very...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Healthwise Patient Engagement Solution is easy to follow and understand. When COVID-19 was heavy, we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our Healthwise account manager is stellar. I have always had great customer service from them. They...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are trying to retool to manage our senior audience a bit better, and Healthwise Patient...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Because of the recent acquisition of Healthwise by WebMD Ignite, I think the system is going to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

At our organization, Healthwise Patient Engagement Solution is valuable because we know beyond a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We use the Healthwise risk calculators, and they are one of the most frequently used assets on our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our organization has acquired some doctors' offices, and we are in the process of trying to make a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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