Healthwise Patient Engagement Solution Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
When we send a patient a Healthwise Patient Engagement Solution article or video via the after-visit...
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Operations, Product
There are so many different ways of searching for topics, and that can be confusing for the patient....
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Product
Our IT department has not felt comfortable going forward with different integration technologies...
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Relationship
We have had a drop-off in terms of the quality of support from Healthwise. There was a huge...
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Product
When Healthwise Patient Engagement Solution material is distributed to a patient, they can be better...
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Product
There have been no issues with Healthwise Patient Engagement. We had just one little hiccup, but it...
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Relationship
Healthwise rates low regarding proactive service. I have to tell them when there is a problem. Also,...
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Culture, Value
Healthwise charges us for every little thing. We have actually had to drop pieces of the contract...
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Loyalty
We are investigating several vendors to replace Healthwise. When our Healthwise contract is up, we...
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Product
From engaging with this vendor, we have gotten a lot of patient education content to offer in...
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Loyalty, Relationship
With Healthwise, there has been a change in hands. The person that we typically worked with is gone....
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Loyalty
I expect my overall satisfaction will rate between the middle of the road and the top of the scale a...
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Value
We use Healthwise Patient Engagement Solution for patient education, including patient education...
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Product
Healthwise has been a great organization to work with. I think there are some opportunities there....
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Relationship
Healthwise doesn't keep all promises. They recently underwent a change in parent company, and we...
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Relationship
We get regular updates of changes from Healthwise. They host the system for us; we don't manage it....
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Operations, Product
If end users know how to search in a search bar in Healthwise's solution, everything is good....
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Product
We have bought bolt-on projects from Healthwise. We also use their videos in the waiting rooms of...
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Loyalty, Product
I am not in the weeds with Healthwise’s vision and where they are going. We use the system for...
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Operations, Product, Value
We spend a good deal of time educating our members on how to straighten up, fly right, and do what...
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Loyalty, Product
Healthwise's system is our reference of choice for patient education. In my department, we provide...
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Culture
Our contract is a contract with Healthwise, so it doesn't seem to change very often. Our leadership...
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Product
The one thing that is not the best about Healthwise's system is that it is not really formatted for...
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Loyalty, Product
What we still lack with the Healthwise Patient Engagement Solution is an app presence through either...
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Loyalty
Healthwise is looking into AI capabilities. If I am getting all this data about a certain member, I...
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Product
Healthwise needs to improve their search capabilities in Healthwise Patient Engagement Solution to...
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Loyalty
We are still navigating through the acquisition of Healthwise, and we really don't know how things...
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Product
Any time Healthwise puts in new functionality in the Healthwise Patient Engagement Solution for us,...
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Relationship
Our Healthwise account manager and our direct technical support are superior. Healthwise is one of...
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Relationship, Product
The beauty of Healthwise is that they are always reviewing their content not only from a medical or...
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Product, Value
Using Healthwise Patient Engagement Solution has allowed us to increase the scope of people that we...
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Operations, Product
All patients have to do to use Healthwise Patient Engagement Solution is go to our website and click...
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Product
Healthwise promised that there would be more accessibility to different languages, and we found that...
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Loyalty
Because of the acquisition of Healthwise by WebMD Ignite, things are going to change. WebMD Ignite...
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Relationship, Operations
Healthwise was acquired by WebMD Ignite, and we couldn’t get ahold of them, especially during the...
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Loyalty
In the beginning, Healthwise was very good about connecting with us, and they gave us a lot of good...
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Loyalty
I would buy Healthwise Patient Engagement Solution again even though it doesn't meet our needs all...
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Culture
Before the acquisition, we were working with Healthwise on something that wasn’t really in our...
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Loyalty, Product
We use Healthwise’s content mostly in the acute care space as their point-of-care RTF or HTML...
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Culture, Relationship
We haven’t had anyone from Healthwise reach out to us proactively and tell us what our options are...
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Loyalty, Product
One of the biggest parts of our contract with Healthwise is the care management platform. We can...
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Relationship
Healthwise Patient Engagement Solution performed well initially, but there has been a transition...
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Culture, Value
The vendor charges for every little thing, especially now that they have been acquired by WebMD...
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Culture, Loyalty
We have some dissatisfaction with the vendor right now, and that has to do with their recent...
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Product
Our enterprise-wide solution for patient education's mainstream product is Epic patient...
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Culture, Product
The product supports our integration goals because we included some integration requirements in our...
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Operations, Product
I don’t know whether this is Epic’s fault, but I wish that giving patient instructions through...
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Relationship, Operations
Healthwise is very responsive and helpful. However, I would love to see more guidance and initiative...
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Loyalty, Operations, Product, Value
In our inpatient setting, Healthwise's solution has helped make patient education a well-oiled...
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Product
Healthwise's solution is integrated with our EHR. We have a couple of issues when we develop custom...
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Loyalty
We are looking to transition off of Healthwise's solution. Cost is the primary reason. We have had...
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Loyalty, Product
We need to check a box for regulatory reasons, but our organization is not using Healthwise's...
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Relationship
Right now, Healthwise is going through a rough patch. They are going through a transition because...
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Operations
When we do an implementation, education is one of the things that get skirted to the side for other...
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Loyalty, Product
We primarily use Healthwise's solution for content that is being printed on the patients'...
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Product, Value
Probably the biggest outcomes we have achieved from using the product are standardization and the...
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Value
The vendor is offering something where we don't upload the materials multiple times a year, but we...
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Culture, Value
The vendor is in flux adding some new functionality, so we are still evaluating their last upgrade....
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Relationship
The vendor could work on their translations. I would say that the time from request to delivery is...
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Relationship
I respect the vendor's willingness to hear us. When we identify gaps, the vendor's people are very...
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Product
Healthwise Patient Engagement Solution is easy to follow and understand. When COVID-19 was heavy, we...
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Relationship
Our Healthwise account manager is stellar. I have always had great customer service from them. They...
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Loyalty, Product
We are trying to retool to manage our senior audience a bit better, and Healthwise Patient...
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Loyalty
Because of the recent acquisition of Healthwise by WebMD Ignite, I think the system is going to...
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Product
At our organization, Healthwise Patient Engagement Solution is valuable because we know beyond a...
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Product, Value
We use the Healthwise risk calculators, and they are one of the most frequently used assets on our...
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Loyalty, Product
Our organization has acquired some doctors' offices, and we are in the process of trying to make a...
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Relationship
The people from Healthwise are wonderful to work with. If I have any concerns or want anything...
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Product, Value
Healthwise could work on offering more titles in more languages. They could also work on their...
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Operations, Product, Value
We offer the Healthwise education throughout the patient's whole care continuum, and I think that is...
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Product
When it comes to ease of use for patients in Healthwise Patient Engagement Solution, it is all about...
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Relationship, Operations, Value
Healthwise's material has been instrumental in educating our members and staff.
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