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Healthwise Patient Engagement Solution Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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User Commentary

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VP/Other Executive

Product, Value

Probably the biggest outcomes we have achieved from using the product are standardization and the...

Jan 2025
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VP/Other Executive

Value

The vendor is offering something where we don't upload the materials multiple times a year, but we...

Jan 2025
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VP/Other Executive

Culture, Value

The vendor is in flux adding some new functionality, so we are still evaluating their last upgrade....

Jan 2025
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(0)
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Director

Relationship

The vendor could work on their translations. I would say that the time from request to delivery is...

Dec 2024
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(0)
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Director

Relationship

I respect the vendor's willingness to hear us. When we identify gaps, the vendor's people are very...

Dec 2024
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Analyst/Coordinator

Product

Healthwise Patient Engagement Solution is easy to follow and understand. When COVID-19 was heavy, we...

Sep 2024
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Manager

Relationship

Our Healthwise account manager is stellar. I have always had great customer service from them. They...

Jul 2024
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(0)
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Manager

Loyalty, Product

We are trying to retool to manage our senior audience a bit better, and Healthwise Patient...

Jul 2024
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(0)
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Manager

Loyalty

Because of the recent acquisition of Healthwise by WebMD Ignite, I think the system is going to...

Jul 2024
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(0)
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Manager

Product

At our organization, Healthwise Patient Engagement Solution is valuable because we know beyond a...

Jul 2024
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Manager

Product, Value

We use the Healthwise risk calculators, and they are one of the most frequently used assets on our...

Jul 2024
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(0)
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Manager

Loyalty, Product

Our organization has acquired some doctors' offices, and we are in the process of trying to make a...

Jul 2024
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Manager

Relationship

The people from Healthwise are wonderful to work with. If I have any concerns or want anything...

May 2024
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(0)
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Manager

Product, Value

Healthwise could work on offering more titles in more languages. They could also work on their...

May 2024
||
(0)
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Manager

Operations, Product, Value

We offer the Healthwise education throughout the patient's whole care continuum, and I think that is...

May 2024
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(0)
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Manager

Product

When it comes to ease of use for patients in Healthwise Patient Engagement Solution, it is all about...

May 2024
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(0)
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Director

Relationship, Operations, Value

Healthwise's material has been instrumental in educating our members and staff.

May 2024
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(0)
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VP/Other Executive

Product

Healthwise Patient Engagement Solution is our enterprise platform. The significant outcome of...

Apr 2024
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(0)
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VP/Other Executive

Product

Healthwise is pretty static. I would love for a patient education platform to have some variability...

Apr 2024
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(0)
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Manager

Product, Value

What stands out in my mind regarding Healthwise is their innovation and mindset of continual...

Mar 2024
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(0)
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Manager

Relationship

Recently, Healthwise was purchased by WebMD, and I'm not sure that the communication around that has...

Mar 2024
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(0)
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Manager

Product, Value

We use the product for patient education materials, and we integrate it with our EMR. One outcome...

Mar 2024
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(0)
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Manager

Relationship

I appreciate the collaboration we have had with a specific Healthwise account representative; that...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship

Our experience with Healthwise has been very positive. We regularly communicate and touch base with...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty

With Healthwise, it is hard to say how I would forecast my satisfaction 12 months from now....

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Product

The system gives us the ability to provide patient information to people with all levels of...

Mar 2024
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(0)
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VP/Other Executive

Product

People who are used to using PDFs are fine with using the Healthwise system if we can attach the...

Feb 2024
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(0)
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VP/Other Executive

Value

If someone asked my advice about Healthwise Patient Engagement Solution, I would tell them to look...

Feb 2024
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(0)
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VP/Other Executive

Culture

I don't love the way Healthwise does licensing for our EHR. They do it based on volume, but it is...

Feb 2024
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(0)
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VP/Other Executive

Operations

We don't get ongoing training from Healthwise, but we don’t need it. The system does what it does.

Feb 2024
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(0)
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VP/Other Executive

Loyalty, Product

Healthwise's system is a bare-minimum patient education solution. The only reason we haven't...

Feb 2024
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(0)
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Director

Product, Value

We are able to send out educational content with the system. There are links to videos for people...

Feb 2024
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(0)
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Director

Relationship, Product

Healthwise's content is constantly being updated and rolled out. We don't have to do anything...

Feb 2024
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(0)
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Director

Culture, Value

A couple of years ago, we had issues with Healthwise charging us for every little thing, but the...

Feb 2024
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(0)
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Director

Relationship, Product

We don't use the system extensively behind its patient education material. The things we do with the...

Feb 2024
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(0)
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Director

Loyalty, Product

We haven't opened the system to allow patients to search for the content that they want. That is...

Feb 2024
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(0)
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Director

Product, Value

Some of the outcomes we have experienced as a result of Healthwise Patient Engagement Solution are...

Feb 2024
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(0)
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Nurse

Product

We have different software modules connected to Healthwise Patient Engagement Solution, and one of...

Feb 2024
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(0)
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Nurse

Relationship, Value

We meet with our account manager at Healthwise on a regular basis, and that individual reviews our...

Feb 2024
||
(0)
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Nurse

Product

Our patients' use of the system goes off the content that our nurses give them or add to their...

Feb 2024
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(0)
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Nurse

Loyalty

Healthwise is switching their platform over to a PDF version of the system. We are very excited for...

Feb 2024
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(0)
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Nurse

Loyalty

We have always had patient education materials available. We have a lot of homegrown materials that...

Feb 2024
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(0)
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Director

Relationship, Operations, Product

Providing up-to-date information to our patients about certain conditions is our primary focus in...

Jan 2024
||
(0)
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Director

Relationship

In general, things with Healthwise are going great. We usually touch base every quarter to go over...

Jan 2024
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(0)
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Director

Loyalty

What we are upgrading to with Healthwise will give us more languages for our patients and make...

Jan 2024
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(0)
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Director

Relationship

Usually, we work with an account executive at Healthwise, and we have never had any escalations. I...

Jan 2024
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(0)
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Director

Loyalty

Right now, my team does manual quarterly imports that can take many hours. With the API, that manual...

Jan 2024
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(0)
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Director

Loyalty, Relationship, Operations

When it comes to educational materials, Healthwise is very aware, and they do their research around...

Jan 2024
||
(0)
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Director

Loyalty

I'm hoping to take advantage of the product, but the only thing that is holding us back from the...

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Value

Because of the engagement with the vendor, we have seen a significant decrease in our print and...

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty

We don't yet have the ability for a member to access the Healthwise tool via their mobile device....

Jan 2024
||
(0)
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Director

Relationship, Operations

Healthwise is very keen on any updates to their version. Normally, we get an update on the content...

Jan 2024
||
(0)
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Director

Relationship

Healthwise is very responsive and supportive, and that is key for us. We recently implemented a new...

Jan 2024
||
(0)
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Director

Operations

We haven't really taken advantage of Healthwise’s ongoing training, but their initial training was...

Jan 2024
||
(0)
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Director

Product

Healthwise’s tool gives us an electronic means for our members to access clinically backed or...

Jan 2024
||
(0)
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Director

Value

The system is definitely worth the money we are paying the vendor. They are cost effective compared...

Jan 2024
||
(0)
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Director

Product

As a vendor, Healthwise doesn’t cover all the bases; their solution really lacks a breadth of...

Jan 2024
||
(0)
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Director

Culture

When we did a contract with Healthwise, they included their video education in the entire bundle....

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Operations, Product

Healthwise’s videos are significantly different than our previous vendors’. Healthwise’s videos are...

Jan 2024
||
(0)
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Director

Operations

If Healthwise can do something for us, they will do it. I have been really impressed. The vendor was...

Jan 2024
||
(0)
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Director

Operations

Healthwise did a thorough implementation, was very responsive, and conducted lots of training on our...

Jan 2024
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(0)
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Director

Product

The videos and tools are good. And the vendor has met our needs in terms of interoperability. We...

Jan 2024
||
(0)
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Director

Relationship

Healthwise has done a good job of interacting with us, offering support, and being super responsive...

Jan 2024
||
(0)
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Director

Product

We have a better member experience using Healthwise Patient Engagement Solution. We get very...

Jan 2024
||
(0)
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Director

Product

The product quality of Healthwise Patient Engagement Solution is good. They have good videos, tools,...

Jan 2024
||
(0)
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