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Huron EHR Clinical Optimization Commentary
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Subject Expert
Mitch Morris
Engagement Partner
Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
How to read commentary tags
1Comment Tone
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
2Pillars
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
3Evaluation
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
Software
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
Services
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
COO
I would definitely recommend Huron because they have really good, capable folks who have the...
COO
I've been extremely satisfied with the consultants. There are some rough days, but no one's perfect....
Director
We reach out to Huron instead of having them send us candidates. I submit a request, and everybody...
Commentary Summary
Comment Type Breakout