Commentary Summary
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User Commentary
Relationship
Huron does regular touchpoints with us and allows for the best sharing and feedback. Our product...
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Product, Value
Huron Rounding is a simple tool. It is very easy to capture what we need, and it is easy for our...
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Product
Huron Rounding definitely has more opportunities for reporting data compared to other tools we use....
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Relationship
Huron’s customer support for implementations has been very crucial for us. The vendor's people can...
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Relationship
Huron’s customer support team doesn't seem to always deliver the most accurate responses to us. The...
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Relationship
Sometimes I feel like when I bring up a problem to someone at Huron, they have to ask other people...
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Product
When we are rounding on patients, we print out the hospital census as well. One of the biggest...
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Relationship
Huron does keep all promises. The vendor is really good because we have each other's contact information....
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Relationship, Value
We have increased our retention by using Huron Rounding. We have noticed that difference. People...
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Product
I would recommend that people really use the rounding tool the way it is intended to be used. At...
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Product
With some of the recent upgrades that Huron has done, some of the favorites haven't carried over, so...
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Operations
We recently had a conference where Huron refreshed everybody on training, and we do that fairly...
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Relationship
We started with a different product, and the transition to Huron Rounding has been so smooth that...
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Relationship
Huron’s biggest strength is that they have a team that understands the point of care very well, and...
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Loyalty, Value
We were struggling with turnover, so we wanted to make people want to stay based on the quality of...
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Operations, Product
The platform is good but can be nonintuitive. For example, we have supervisors who may have staff in...
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Operations
Huron’s staff is really good. Anytime something is being released, Huron is right there doing...
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Relationship
Huron’s support is good. It isn't always immediate, but we usually get a decent response within 24...
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Product
The vendor just released the accelerator portal where they are getting a bit better with some of...
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Relationship
Huron’s support is good. It isn't always immediate, but we usually get a decent response within 24...
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Loyalty, Value
We were struggling with turnover, so we wanted to make people want to stay based on the quality of...
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Operations, Product
The platform is good but can be nonintuitive. For example, we have supervisors who may have staff in...
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Product
The vendor just released the accelerator portal where they are getting a bit better with some of...
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Operations
Huron’s staff is really good. Anytime something is being released, Huron is right there doing...
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Product
We have data integrity issues with Huron Rounding, so it is hard to hold ourselves accountable to...
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Product
There are a couple of things in Huron Rounding that I find challenging to document at the moment,...
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Loyalty
Huron Rounding is not part of our long-term plans, and we will be looking at other options and...
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Relationship, Operations
I would buy Huron Rounding again because our system needed some type of foundational tool, and Huron...
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Relationship
The Huron team that we get to work with is fantastic, though their members change a lot. We have had...
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Value
I wanted to add a feature in Huron Rounding and was exploring a certain type of functionality. Huron...
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Operations
We have to ask for training from Huron, and things come in an email, and that is not an effective...
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Operations, Product
One thing that makes Huron Rounding easy to use is that we have customized it to the nurses’ use. It...
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Relationship
Huron keeps their promises, but sometimes they take an extended timeline. The road map may change...
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Product
There is an ease-of-use problem. Huron has embedded what is essentially a data insights dashboard in...
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Loyalty, Product
The system meets our needs, but with some improvements, it would potentially help drive growth...
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Relationship, Product
Huron improved their stability this year after they made some SaaS environment infrastructure...
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Culture, Relationship
Before we were in a SaaS world, particularly when we had to buy into a product and have a part in...
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Relationship
Huron is very large, and the rounding product is a small piece of their footprint. Huron has been a...
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Value
The purpose of Huron Rounding is to find our pain points and resolve them in the moment at the point...
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Product
I wish the tool were a bit sexier. It could be more user friendly. I have seen other rounding tools...
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Operations, Product
The vendor should limit the tools that the product can be used on. They should also limit the...
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Relationship
Huron has outstanding customer service, and they are a very strong partner. They are flexible, and...
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Product
One of the product's weaknesses is that its app doesn't hold email addresses. If we put all of our...
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Product
An opportunity for Huron is in the behind-the-scenes stuff. The actual reports are impactful, but...
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Relationship
If someone were looking into Huron Rounding for the associate rounding tool specifically, I would...
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Relationship
Huron’s strength is definitely in their customer service, troubleshooting design in implementations...
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Product
There are issues with Huron Rounding’s interface with our human resources system, which houses our...
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Loyalty
I am not confident that Huron will resolve the interface issues with our human resources system, but...
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Relationship
Huron has been very timely and helpful with the support that they have provided. We also have a...
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Relationship, Operations
Huron offers end-user webinars, but beyond those, the vendor is not very proactive. They just...
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Loyalty
If an organization is looking for something to get by or start with, then for the value, Huron...
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Product
Huron has added a new insights data trending feature, so we are able to pull a lot of reports now...
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Relationship
Our contact is super responsive. I message them almost daily about things, and they quickly fix...
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Loyalty
Once we understood what the engagement could be with Huron and everything that came with it, we...
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Relationship
I'm a fan of Huron Rounding. Huron's strength is their people. A big part of that is the support...
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Relationship
When people are shopping around, I want them to understand some pain points with Huron. One pain...
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Product
We may be on the cloud with Huron Rounding, but the system times out. We now question the...
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Loyalty, Relationship
We are starting to have some frustrations with Huron. We have had a rough time with Huron recently....
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Loyalty, Relationship
Huron was the leading innovator. They really strived to be encouraging and make it easy for leaders...
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Loyalty, Product
Huron is working on meeting our needs with reporting. We use the system so much that we want it to...
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Relationship
We have had some really strong customer success managers from Huron who have really partnered with...
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Relationship, Product
With Huron Rounding, some of the functionality is not there. We often ask whether we can do...
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Loyalty, Relationship
We are starting to have some frustrations with Huron. We have had a rough time with Huron recently....
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Loyalty, Relationship
Huron was the leading innovator. They really strived to be encouraging and make it easy for leaders...
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Relationship, Product
With Huron Rounding, some of the functionality is not there. We often ask whether we can do...
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Relationship
We have had some really strong customer success managers from Huron who have really partnered with...
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Relationship
When people are shopping around, I want them to understand some pain points with Huron. One pain...
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Product
We may be on the cloud with Huron Rounding, but the system times out. We now question the...
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Loyalty, Product
Huron is working on meeting our needs with reporting. We use the system so much that we want it to...
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Loyalty, Relationship
We get advisory support as needed from Huron with regular calls to touch base, and the vendor is...
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Relationship
I think Huron's leadership is lacking a bit. The vendor could do a better job from the executive...
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Loyalty, Value
When we first started with Huron, we did interviews with lots of different vendors, but we didn't...
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Loyalty, Value
When we first started with Huron, we did interviews with lots of different vendors, but we didn't...
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Loyalty, Relationship
We get advisory support as needed from Huron with regular calls to touch base, and the vendor is...
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Relationship
I think Huron's leadership is lacking a bit. The vendor could do a better job from the executive...
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Product
I wish there were a way out of the “answers” tab to download all of the graphs at once instead of...
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Product
Huron Rounding is easy for end users. For example, the tools and templates we create in Huron...
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Relationship
Huron is responsive and has good customer service. They respond to our feedback to make improvements...
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Loyalty, Product
There are some opportunities for improvement in Huron Rounding because we do some things manually...
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Product
The product gives us all the data that we are looking for and gives us all the opportunities to...
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Product
For a user who is running in and out, the phone app is a huge thing, but we can tie so many...
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Relationship
The person who trains us from Huron is super readily available. I really have a great relationship...
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Product
The big thing I noticed is the product takes a lot of time to use. It spins a lot; it is not a fast...
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Relationship
Things are going well with Huron; they are good to work with, and they reach out. There is also a...
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Product
We have a lot of templates for patient-facing, staff-facing, and environmental rounds. We have built...
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Relationship
The vendor doesn’t get much feedback from us because there is not really a system initiative, and...
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Product
The big thing I noticed is the product takes a lot of time to use. It spins a lot; it is not a fast...
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Product
For a user who is running in and out, the phone app is a huge thing, but we can tie so many...
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Relationship
The person who trains us from Huron is super readily available. I really have a great relationship...
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Product
The product gives us all the data that we are looking for and gives us all the opportunities to...
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Product
There are a few hiccups with integration in Huron Rounding. We do not have a compatible system for...
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Relationship
Huron is always really good at following up with me. Our representative is awesome. Every time I...
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Product
Huron Rounding is a good, quality product. It is a really robust system that always works. When...
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Relationship
We changed the way we use the product due to some shifts in our strategic plans, and Huron has been...
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Operations
The ongoing training for the product is put on the customer. It is no different than if someone had...
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Relationship
Huron is a good company. They have done everything I have ever asked. When there are limitations...
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Product
One thing the product does well is that it gives us a lot of information. We can see how many...
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Loyalty, Value
Huron’s methodology was flawed with one piece of the product because they weren't involving the...
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Loyalty, Relationship
There is another vendor who we partner with to send out our surveys and aggregate all the data, and...
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Product
If a patient complains, our leaders can do coaching for the staff, or if the patients give positive...
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Loyalty, Operations, Product
I don't know whether the blame is on Huron or whether it is on us, but there are a lot of issues...
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Relationship
Our contact people are totally responsive. I love working with our account executive. Also, the...
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Value
The vendor is always looking to get paid, but I don't ever remember them asking for more money.
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Loyalty, Product
I love to talk about Huron Rounding to help team members use it as a leadership tool. I teach our...
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Product
The main struggle users have is with connectivity in our older buildings if they use the iPad...
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Relationship
Our contacts at Huron are exceptional. They are so quick to respond and jump on calls with our sites...
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Loyalty
There wasn't a functionality gap from my end, but users were wanting more summarized reports in...
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Loyalty, Product
I love to talk about Huron Rounding to help team members use it as a leadership tool. I teach our...
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Product
The main struggle users have is with connectivity in our older buildings if they use the iPad...
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Relationship
Our contacts at Huron are exceptional. They are so quick to respond and jump on calls with our sites...
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Loyalty
There wasn't a functionality gap from my end, but users were wanting more summarized reports in...
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Product
We are relatively satisfied with Huron Rounding, though there is some room for improvement in the...
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Relationship
The support team is fantastic. They do great, and they are very proactive in helping us. When we...
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Relationship
The vendor works with us to correlate our rounding frequency with our patient satisfaction scores....
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Product
We use Huron Rounding primarily to keep track of rounding on patients and employees in a...
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Relationship
Huron has a very responsive group of people. I have a representative at Huron that I can call pretty...
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Relationship, Operations
Huron is good about providing additional training if we get new people onboarded or if we want to...
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Product, Value
We have had issues with the platform lagging and freezing up recently, so that has been very...
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Relationship
Huron is good about following up with help, but I have staff members who contact me somewhat...
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Operations
When we implemented an upgrade, the vendor did a great job of collaborating with their engineers and...
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Product
The product used to be clunky to look at. The reports weren't super streamlined. But with the recent...
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Product
I do most of the reporting, so most of our other leaders aren't having to get in and toy around with...
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Relationship, Operations
Our experience with Huron Rounding started out a little rough because we were thrown into a position...
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Loyalty, Product
Hospice is our main drive. We were able to make a template drive in Huron Rounding, and we have a...
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Loyalty, Product
Huron Rounding is a patient- and family-oriented product for the rounding component, but we are...
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Loyalty
Our main goal is that we are shooting to improve the length of stay, and we are also trying to...
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Relationship
We have a great relationship with Huron from the time that we have worked with them. The people who...
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Product
There are a couple of things that we would love to dive deeper into with Huron Rounding, such as the...
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Loyalty
We are excited about Huron’s next update because we are getting the reports we need. The classes and...
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Product
Our nurses absolutely love Huron Rounding. It is so user friendly and accessible with a tablet,...
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Operations
When we train new users on Huron Rounding, they get nervous because it is so easy. It takes about...
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Relationship
Huron’s support team and executives are absolutely amazing. We had an issue while our representative...
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Loyalty
When our contract is up with Huron, the big dogs at our organization want to look around, just to...
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Product
Our nurses absolutely love Huron Rounding. It is so user friendly and accessible with a tablet,...
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Operations
When we train new users on Huron Rounding, they get nervous because it is so easy. It takes about...
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Relationship
Huron’s support team and executives are absolutely amazing. We had an issue while our representative...
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Loyalty
When our contract is up with Huron, the big dogs at our organization want to look around, just to...
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Relationship, Operations
Our experience with Huron Rounding started out a little rough because we were thrown into a position...
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Loyalty, Product
Hospice is our main drive. We were able to make a template drive in Huron Rounding, and we have a...
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Product
There are a couple of things that we would love to dive deeper into with Huron Rounding, such as the...
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Loyalty
We are excited about Huron’s next update because we are getting the reports we need. The classes and...
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Loyalty, Product
Huron Rounding is a patient- and family-oriented product for the rounding component, but we are...
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Loyalty
Our main goal is that we are shooting to improve the length of stay, and we are also trying to...
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Product
Huron Rounding has been helpful. It gives our leaders a way to monitor the frequency of our rounds...
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Loyalty
I imagine that in five years, accountability and consistency will have continued to evolve in the...
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Loyalty
Huron had a planned update that was supposed to roll out at the beginning of this year. That upgrade...
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Relationship
Huron offers us the opportunity to be on their customer advisory board, and we really appreciate...
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Operations, Product
The most recent upgrade that Huron made to the platform went really smoothly.
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Product
Overall, the system is reliable, but there are some things in it that could be optimized.
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Relationship
Huron has 24/7 web support. Their people are always helpful, and they escalate issues as needed. The...
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Loyalty
We are looking to bail on Huron Rounding and go with another vendor's system because Huron Rounding...
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Product
I like the reports Huron Rounding provides. The reports are well laid out and easy to understand. We...
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Operations
Huron Rounding does what the vendor said it would do, and the vendor is phenomenal at supporting the...
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Value
If I could, I would give Huron a much higher score than a nine for achieving our money’s worth...
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Loyalty
Huron has given us the ability to use their product for not only rounding but also all types of...
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Product
Huron Rounding is unique because the tool is so versatile and we can even use it for audits. The...
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Loyalty, Relationship
We were looking to have more enhanced security options for Huron Rounding, so we got our people...
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Relationship
Huron is a really good company, and the support we get is really great.
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Product
Huron's rounding product is a really good platform for doing many different things, and it has...
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Relationship, Product
It would be really helpful for the administrators of the Huron solution to have a troubleshooting...
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