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MyRounding Comments
Subject Expert
Commentary Summary
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User Commentary
Nurse
Functionality and Upgrades
I like the ease of use of MyRounding. Now that all the data is entered into the product, we can...
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Nurse
Functionality and Upgrades
A while ago, I suggested an opportunity for adding the capability to take pictures to the product,...
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CNO
ROI / Cost (care and feeding)
When we carved out our contract with Huron, it was very cost effective. Huron always wants to sell...
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CNO
Functionality and Upgrades
Huron tries to be as responsive as possible. With their online learning module, they have developed...
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CNO
Functionality and Upgrades
The MyRounding updates have been good, except for one little glitch. There is probably some...
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CNO
Functionality and Upgrades
I see my overall satisfaction with Huron going down over the next 12 months, and I think a lot of...
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Director
Interfacing and Integration
We went with Huron because of their system’s ability to integrate with our Active Directory in order...
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Director
Implementation and Training
The technical support during the implementation was pretty smooth.
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Director
Interfacing and Integration
There were a couple of areas where we couldn’t interface with our EMR on the live census. There were...
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Director
Service and Support
I can’t think of a time when Huron hasn’t been responsive. We have a lot of involvement with Huron,...
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Director
Sales and Contracting
Huron charges us for interfaces. I wouldn’t characterize that as nickel-and-diming. The system and...
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Director
Functionality and Upgrades
Now that we are bringing surgeries back, we are going to have to revise our surgery template. I had...
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Analyst/Coordinator
Service and Support
We have had smooth transitions with the advisors we have had. Our advisors are very responsive to...
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Analyst/Coordinator
Service and Support
If we request training, we get it, and Huron is willing to do it. But it would be nice if Huron were...
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Analyst/Coordinator
Functionality and Upgrades
The rounding part is easy, but people still struggle with pulling reports. Users still have to...
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Analyst/Coordinator
Implementation and Training
Not every problem is on the vendor’s side when it comes to the implementation. Sometimes the issue...
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Analyst/Coordinator
Technology
The development and rollout of Huron’s new products either don't happen or have a very long...
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Analyst/Coordinator
Relationship
If a site wants a partner that will work directly with them and who is more than willing to sit with...
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Analyst/Coordinator
Future Outlook
We are looking forward to new integration capabilities that are coming because the product may meet...
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Analyst/Coordinator
Relationship
Huron needs to do more with involvement. We have been left hanging because we haven’t heard from the...
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Director
Service and Support
The strongest aspect of the vendor is the people who work for them.
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Director
Service and Support
Huron keeps 95% of their promises. Everyone makes promises, and Huron does what they say they are...
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Director
Service and Support
The weakest part of working with Huron is that it takes a while for suggestions to be implemented...
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Director
ROI / Cost (care and feeding)
I would just continue to encourage Huron to work with their partners in developing new processes....
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Director
Relationship
MyRounding is a completely different product than what we started with. When we have hit bumps in...
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Director
ROI / Cost (care and feeding)
Huron just charges us one lump fee, so there is no nickel-and-diming.
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Director
Interfacing and Integration
We were not able to integrate some things with one of our systems, so I would give Huron a lower...
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Director
Future Outlook
I think we will still be very satisfied a year from now. One of the things I really like about Huron...
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Director
Functionality and Upgrades
One thing we have really enjoyed is the fact that MyRounding is very user friendly. We have...
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Director
Service and Support
Huron is constantly developing. The tool was built for patient rounding, and now we use it for lots...
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Director
Interfacing and Integration
When we first started, we thought that the tool was going to be integrated with our other systems....
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Nurse
Service and Support
If the decision were up to me, I would buy the system again. Huron has done a great job of keeping...
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Manager
Functionality and Upgrades
If someone asked me about MyRounding, I would tell them that it is a great tool for recording...
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Manager
Relationship
We can go to Huron’s website to get training and call customer service, and our representative is...
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Manager
Functionality and Upgrades
When Huron does upgrades, sometimes there is some resistance. When Huron makes changes, they have to...
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Manager
Functionality and Upgrades
Huron’s reporting functionality meets our needs, but it could use a little work. Huron has a sheet...
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Manager
Relationship
I haven't really needed to reach out to Huron recently, but they were very accessible when we needed...
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Manager
Functionality and Upgrades
The tool is pretty easy to use. I tag all the monthly instances when the advisors touch base with...
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Manager
Service and Support
The advisors from Huron have been phenomenal. I work with the advisors, and they are on the ball...
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Manager
Functionality and Upgrades
We would choose to purchase MyRounding again because everybody is familiar with it. We have received...
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Manager
ROI / Cost (care and feeding)
We have a yearly contract with Huron. We get a discount when we onboard facilities. The more...
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Manager
Other Observations & Comments
Huron is still working to automate some things, but they have said that those things will be coming...
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Manager
Functionality and Upgrades
Huron is always working on and delivering new features. They do a lot of releases with great features....
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CNO
Relationship
I like the vendor’s ability to work with us. They were pretty proactive in terms of making the...
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CNO
Functionality and Upgrades
The recall feature was kind of troublesome to take care of. I don’t know whether we actually figured...
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CNO
Functionality and Upgrades
We started out using the tool for our administrative staff rounding, and then we expanded it to our...
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CNO
Relationship
The support is good. Our account manager is very easy to work with and very attentive. We work hard...
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Analyst/Coordinator
Relationship
The system is young, and the vendor is a little newer than some of the other vendors we work with....
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Analyst/Coordinator
Relationship
I think Huron is wishing to expand and absorb more. We are part of a health system, and I think...
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Analyst/Coordinator
Implementation and Training
Huron has some opportunity for improvement around the initial training. The training has gotten...
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Analyst/Coordinator
Functionality and Upgrades
Huron has been good. Their product works, but we have ongoing challenges in terms of getting patient...
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Analyst/Coordinator
Functionality and Upgrades
The system’s integration has been good. We have loved the ability to run reports and see the...
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Analyst/Coordinator
Functionality and Upgrades
Because we are part of a system, we would like to differentiate what happens in each facility. We...
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Analyst/Coordinator
Service and Support
Huron is really good at responding, but all our issues aren’t completely fixed.
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Analyst/Coordinator
Relationship
The vendor’s proactivity is hard for me to assess because I haven’t really had that kind of...
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Analyst/Coordinator
Functionality and Upgrades
With the tool, we were having issues with the patient population, but the vendor is working on those...
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Analyst/Coordinator
Functionality and Upgrades
Huron is working really hard, but the product has some glitches that need to get worked out. The...
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CNO
Functionality and Upgrades
We really like MyRounding's data integration and reporting features. I can see at a glance how our...
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CNO
Service and Support
The transition to MyRounding has gone very well. We have not had any issues. We had a lot of issues...
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Analyst/Coordinator
Service and Support
Huron Consulting is doing their job. They are doing what we are asking them to do. We are asking...
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Analyst/Coordinator
Service and Support
Huron Consulting’s ability to communicate is excellent. They have good turnaround times on questions...
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Analyst/Coordinator
Service and Support
We have someone who is always available to us, and that is important to us. Our account manager is...
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Analyst/Coordinator
Service and Support
Huron Consulting reaches out to us, and we have had so many changes. They reach out to my team. When...
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Analyst/Coordinator
Service and Support
Huron Consulting started something cool late last year with their user group. They have been...
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Analyst/Coordinator
Service and Support
We have requested a lot of enhancements from Huron Consulting. We are looking for active-directory...
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Analyst/Coordinator
Functionality and Upgrades
Our experience with MyRounding has been positive overall. In the beginning, any new software is a...
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Director
Functionality and Upgrades
There are a lot of bugs with MyRounding. I think that a lot of that has to do with the fact that we...
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Director
Service and Support
The great service and support keep us with Huron. We have a great vendor representative who is...
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Director
Functionality and Upgrades
The things that make me cautious about recommending the tool are the bugs, particularly with the ADT...
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Director
Functionality and Upgrades
We currently use MyRounding to help with patient satisfaction; we do both staff rounding and patient...
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Director
Functionality and Upgrades
We renewed our contract with Huron, and we have invested quite a bit of resources to leverage some...
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Manager
Relationship
The Huron Consulting leadership is very hands-on. As soon as we send them a question, they respond...
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Manager
Relationship
We just got a new patient-experience lead, and Huron Consulting proactively reaches out to the lead...
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Manager
Implementation and Training
MyRounding is a very simple and basic tool. Huron Consulting does one-on-ones when we have a new...
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Manager
Implementation and Training
Huron Consulting proactively has a lot of releases and enhancements every month. They are listening...
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Manager
Service and Support
We have a training going on in-house about the importance of rounding, and Huron Consulting is...
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Analyst/Coordinator
Functionality and Upgrades
MyRounding has improved since we started using it. It has helped improve our overall patient...
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Analyst/Coordinator
Functionality and Upgrades
MyRounding has helped enable our real-time service recovery because nurses can take care of...
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Analyst/Coordinator
Other Observations & Comments
Huron Consulting has come a long way with actionable reporting and analytics tools since we first...
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Analyst/Coordinator
Functionality and Upgrades
Some of the reporting functionality in MyRounding could be easier to use. The baisc filters and...
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Analyst/Coordinator
Service and Support
Huron Consulting is much better at adapting MyRounding to our needs. There were a lot of things on...
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Analyst/Coordinator
Functionality and Upgrades
We had to adapt MyRounding for our needs, although we had to do workarounds initially. We are a huge...
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Analyst/Coordinator
Functionality and Upgrades
The most meaningful outcome we have achieved with MyRounding is that we have meaningful, consistent,...
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